Page 1 3ware® SATA+SAS RAID Controller Card Software User Guide Supports the 9750 RAID Controller Card Family Models 9750-4i, 9750-8i, 9750-4i4e, 9750-8e, 9750-16i4e, and 9750-24i4e PN: 45414-01, Rev. A May 2010 45414- 01A...
Page 2 All features, functions, and operations described herein may not be marketed by LSI in all parts of the world. In some instances, photographs and figures are of equipment prototypes. Therefore, before using this document, consult your LSI representative for information that is applicable and current.
Page 3: Table Of Contents
Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card ..1 What’s New for the 10.2 Release ........1 Highlights of the 10.2 Release .
Page 4 Viewing Information About Different Controllers ......55 Refreshing the Screen ..........55 Description of 3DM2 Pages .
Page 5 Turning Off an Enclosure Alarm in 3BM ....... 187 www.lsi.com/channel/products...
Page 6 Downloading an Enclosure Diagnostic Log ......188 Chapter 11. 3DM2 Reference ..........189 Controller Summary page .
Page 7 LSI Technical Support and Services ........
Page 8: About This User Guide
About this User Guide This document provides instructions for configuring and maintaining RAID ® units on LSI™ 3ware 9750 series RAID controller cards, using 3ware software and firmware version 10.2. This document assumes that you have already installed your 3ware RAID controller and drives in your system and any enclosures, if you have them.
Page 9: How This User Guide Is Organized
Table 1: Chapters and Appendices in this Guide Chapter/Appendix Description 1. Introduction Provides an overview of product features for the 3ware 9750 controller models. Includes system requirements and an introduction to RAID concepts and levels. 2. First-Time RAID Provides step-by-step instructions for configuring...
Page 10: Conventions
Table 1: Chapters and Appendices in this Guide (continued) Chapter/Appendix Description A. Glossary Includes definitions for terms used throughout this guide. B. Driver and Software Provides instructions for installing 3ware drivers Installation and software management tools (3DM2 and CLI). C. Compliance and Provides compliance and conformity statements.
Page 11: Using The 3Ware Html Bookshelf
In this case, you can view the navigation pane by clicking the button at the left. Show Navigation Figure 1. Navigation Button in the 3ware HTML Bookshelf Window Click the Show Navigation button to display the Table of Contents www.lsi.com/channel/products...
Page 12 Note: The 3ware HTML Bookshelf is created as a set of HTML documents that are often displayed from a website. When installed on your personal computer, some browsers flag them as “active content,” and require your approval before displaying the content. If you see messages similar to the following, you must confirm the display of active content in order to see the pages.
Page 13: Chapter 1. Introducing The Lsi 3Ware Sata+Sas Raid Controller Card
Monitoring, Maintenance, and Troubleshooting Features What’s New for the 10.2 Release Version 10.2 of the 3ware RAID software and firmware has the following new features and benefits to the 3ware 9750 model RAID controllers. • Added external enclosure support with the following new 3ware controllers: 9750-4i4e, 9750-8e, 9750-16i4e, 9750-24i4e.
Page 14: Highlights Of The 10.2 Release
Updated Windows drivers. Highlights of the 10.2 Release Version 10.2 of the 3ware RAID Software and Firmware provides the following features and benefits to the 3ware 9750 model RAID controllers. • Support for 6 Gbps SATA+SAS RAID On-a-Chip devices available on the 3ware 9750 RAID controllers, with continued support for the 3ware RAID software feature-set.
Page 15: System Requirements
Interoperability tab. Drive Requirements The 3ware 9750 RAID controller may be connected to up to 62 SAS and/or SATA dual-ported drives, or 127 SAS and/or SATA single-ported drives, when using one or more enclosures. A maximum of 32 drives are allowed per RAID unit and up to 32 active RAID units per controller.
Page 16 Data & Interoperability tab. Operating System 3ware 9750 RAID controllers may be used with the following operating systems for Intel and AMD 32-bit and 64-bit x86 based motherboards: • Microsoft Windows Server 2003 (SP2 or newer) and 2008 •...
Page 17: Understanding Raid Concepts And Levels
16-bit color or greater. For a complete listing of features and system requirements, refer to the 3ware SATA+SAS RAID Controller datasheets, available from the website at http://www.lsi.com/channel/products/megaraid/sassata/index.html. Understanding RAID Concepts and Levels 3ware RAID controllers use RAID (Redundant Array of Independent Disks) to increase your storage system’s performance and provide fault tolerance...
Page 18: Available Raid Configurations
RAID is a method of combining several hard drives into one unit. It can offer fault tolerance and higher throughput levels than a single hard drive or group of independent hard drives. LSI's 3ware controllers support RAID 0, 1, 5, 6, 10, 50, and Single Disk. The following information explains the different RAID levels.
Page 19 RAID 5 provides performance, fault tolerance, high capacity, and storage efficiency. It requires a minimum of three drives and combines striping data with parity (exclusive OR) to restore data in case of a drive failure. Performance and efficiency increase as the number of drives in a unit increases. www.lsi.com/channel/products...
Page 20 Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card Parity information is distributed across all of the drives in a unit rather than being concentrated on a single disk (see Figure 4). This method avoids throughput loss due to contention for the parity drive.
Page 21 For example, in a 12-drive RAID 10 array, up to 6 drives can fail (half of each mirrored pair) and the array continues to function. Note that if both halves of a mirrored pair in the RAID 10 array fail, all of the data is lost. www.lsi.com/channel/products...
Page 22 Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card Figure 6. RAID 10 Configuration Example RAID 50 RAID 50 is a combination of RAID 5 and RAID 0. This array type provides fault tolerance and high performance. RAID 50 requires a minimum of six drives.
Page 23 Hot Spare A hot spare is a single drive, available online, so that a redundant unit is automatically rebuilt without human intervention in case of drive failure. www.lsi.com/channel/products...
Page 24: Determining Which Raid Level To Use
Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card Determining Which RAID Level to Use The type of RAID unit (array) that you create depends on your needs. You might want to maximize speed of access, total amount of storage, or redundant protection of data.
Page 25: Using Drive Capacity Efficiently
Through drive coercion, the capacity used for each drive is rounded down to improve the likelihood that you can use drives from differing manufactures as spares for each other. The capacity used for each drive is rounded down to the www.lsi.com/channel/products...
Page 26: 3Ware Tools For Configuration And Management
Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card nearest GB for drives under 45 GB (45,000,000,000 bytes), and rounded down to the nearest 5 GB for drives over 45 GB. For example, a 44.3-GB drive is rounded down to 44 GB, and a 123-GB drive is rounded down to 120 GB.
Page 27: Monitoring, Maintenance, And Troubleshooting Features
Drives, fans, temperature sensors, and power Enclosure Services. supplies in supported chassis and enclosures can be identified by flashing LEDs so that you can quickly identify which component needs to be checked or replaced. For more information, see “Enclosure Management” on page 179. www.lsi.com/channel/products...
Page 28 Chapter 1. Introducing the LSI 3ware SATA+SAS RAID Controller Card • . Bad sectors can be dynamically repaired through error Error Correction correction (Dynamic Sector Repair). Reallocation of blocks is based intelligently on the location of the block in relation to the stripe.
Page 29 With a battery backup unit (BBU) installed, the data stored on the 3ware controller can be restored. (For more information, see “Enabling and Disabling the Unit Write Cache” on page 102. www.lsi.com/channel/products...
Page 30: Chapter 2. First-Time Raid Configuration Using 3Bm
First-Time RAID Configuration Using 3BM If you are installing the operating system on and boot from a unit managed through the new 3ware RAID controller, follow the steps in this chapter to use the 3ware BIOS Manager (3BM) to configure the unit and install the driver. Mac User Note: The 3ware BIOS Manager (3BM) is not supported for Mac OS X.
Page 31 Enter. If you have more than four boards, you see only four at first (only four can be processed at a time). After you exit from 3BM, you can access the BIOS again, and access the next boards. www.lsi.com/channel/products...
Page 32 Chapter 2. First-Time RAID Configuration Using 3BM Figure 10. 3ware Controller Board Selection Screen A screen similar to Figure 9 appears, warning you that changing your disk array configuration may overwrite data on the disks. To select the drives and create a unit Select the drives to be included by highlighting each one and pressing Enter to select it, or select all at once by selecting the heading above them.
Page 33 (16KB, 64KB, or 256KB). Notes: Striping size is not applicable for RAID 1, because it is a mirrored unit without striping. For RAID 6, only stripe sizes of 64 KB and 256 KB are supported. www.lsi.com/channel/products...
Page 34 Chapter 2. First-Time RAID Configuration Using 3BM To set other policies for the unit While creating a unit through 3BM, you can set a number of unit policies. Each of these policies is already set to a default value, so you do not have to change them.
Page 35 (0), or if auto-carving is enabled and the combined size of the drives in your unit is large enough to divide it into multiple volumes. For more information about auto-carving, see “Using Auto- Carving for Multi LUN Support” on page 71. www.lsi.com/channel/products...
Page 36 Chapter 2. First-Time RAID Configuration Using 3BM Figure 15. Summary of Volumes to be Created To finish up and save your changes If you have additional drives, you can configure an additional RAID unit or designate a hot spare. (For details about hot spares, see page 26.) If you configured more than one unit, and you plan to install the operating system on one of them, make that unit be the first unit (Unit 0) in the list of Exportable Units.
Page 37 For complete information about initialization of RAID units, see “About Initialization” on page 146. After you have finished creating RAID units, check the boot sequence for your system, as described under “Checking the Motherboard Boot Sequence” on page 27. www.lsi.com/channel/products...
Page 38: Specifying A Hot Spare
Chapter 2. First-Time RAID Configuration Using 3BM Specifying a Hot Spare You can designate one of the Available Drives as a hot spare in 3BM. If a hot spare is specified and a redundant unit degrades, an event notification is generated.
Page 39: Making Drives Visible To The Operating System
After installing the driver, in order to maintain your RAID units, you may also want to install 3ware’s browser-based Disk Management tool, 3DM2, or the 3ware command line interface (CLI). For more information, see Appendix B, “Driver and Software Installation” on page 301. www.lsi.com/channel/products...
Page 40: Chapter 3. Getting Started With Your 3Ware Raid Controller
3ware controller. If you do not have a hardcopy of the installation manual, it is available in the “doc” folder on your 3ware CD, or you can download it from the LSI website at http://www.lsi.com/channel/ChannelDownloads. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 41 3ware SATA+SAS RAID Controller Card CLI Guide, Version 10.2, available from the 3ware CD and from the website http://www.lsi.com/channel/ChannelDownloads If you would like more information about what RAID level to choose for your situation, review the information under “Understanding RAID Concepts and Levels”...
Page 42: Getting Started For Mac Os Users
3ware controller. If you do not have a hardcopy of the installation manual, it is available in the “doc” folder on your 3ware CD, or you can download it from the LSI website at http://www.lsi.com/channel/ChannelDownloads. You should also refer to the instructions in the user guide for your Mac Pro for opening your computer and installing a PCI Express card in a PCIe x8 or x16 slot, and for installing drives in your computer case.
Page 43: Initial Settings For Policies And Background Tasks
CLI, refer to 3ware SATA+SAS RAID Controller Card CLI Guide, Version 10.2, available from the 3ware CD and from the website http://www.lsi.com/channel/ChannelDownloads Set Up Management and Maintenance Features 3ware RAID controllers include a number of features to help you manage and maintain the controller and your configured units.
Page 44 Chapter 3. Getting Started with Your 3ware RAID Controller Table 5: Default Settings for Policies/Background Tasks Where to Policy Default Value Change Controller-Level Settings (For details, see “Configuring Your Controller” on page 65 Auto-Rebuild Enabled 3BM, 3DM2, Auto-Carving Enabled 3BM, 3DM2, Auto-Detect Enabled Auto-Verify Preferred Start Day and...
Page 45 Although the default Self-test Task Schedule is for 24 hours, self-test tasks are run only at the beginning of that time period and take just a few minutes. For more information about task schedules, see “Scheduling Background Tasks” on page 163. www.lsi.com/channel/products...
Page 46: Chapter 4. 3Ware Bios Manager (3Bm) Introduction
3ware BIOS Manager (3BM) Introduction This chapter describes the basics of using 3ware BIOS Manager (3BM), one of the tools that you can use to configure and maintain the units connected to your 3ware RAID controller. It is organized into the following topics: •...
Page 47 Figure 19. 3ware Controller Board Selection Screen If you have more than four boards, you see only four at first (only four can be processed at a time). After you exit from 3BM, you can access the BIOS again, to access the remaining boards. www.lsi.com/channel/products...
Page 48: Exiting The 3Bm Configuration Utility
Chapter 4. 3ware BIOS Manager (3BM) Introduction Note: If you have a combination of older 3ware controllers in your system, the older controllers are not listed on the selection screen shown in Figure 19. Instead, an additional BIOS summary appears, similar to Figure 18.
Page 49: Working In The 3Bm Screens
• lists the drives attached through an enclosure. Enclosure • lists the existing units and the drives contained in each Exportable Units unit. These are the units that are available to the operating system when www.lsi.com/channel/products...
Page 50 Chapter 4. 3ware BIOS Manager (3BM) Introduction you boot your computer. If this section does not appear, no units have been configured. If you have more than one unit, the boot unit is the one at the top of the list.
Page 51 OS.) multiple units and a unit is highlighted.) Show context sensitive help. F1 or Alt-F1 If you have multiple 3ware controllers in your system, return to the board selection screen. Exit the utility and save or abandon all changes. www.lsi.com/channel/products...
Page 52: Adjusting Bios Option Settings
Chapter 4. 3ware BIOS Manager (3BM) Introduction Table 6: Working in 3BM (continued) To do this Use these keys Exit the utility and save all changes. Adjusting BIOS Option Settings 3BM includes a few settings that let you customize the behavior of the BIOS for the selected controller.
Page 53 During the boot process, you also can bypass loading of the BIOS for all Alt-B controllers for one time only by pressing Bypass loading the BIOS is useful to temporarily boot from a non-3ware device without having to change the system’s boot order. www.lsi.com/channel/products...
Page 54: Displaying Information About The Controller And Related Devices
Chapter 4. 3ware BIOS Manager (3BM) Introduction Changing BIOS Settings You can change the BIOS settings from the Bios Option Settings screen in 3BM. To change the BIOS Settings On the 3BM BIOS Manager screen, Settings and press Enter On the pop-up menu, select BIOS and press Enter...
Page 55: Getting Help While Using 3Bm
“Viewing Information About a Phy” on page 75 To return to the main screen • Press Enter Getting Help While Using 3BM Press Alt-F1 at any time. A description of the basic 3BM tasks appears. When you’re finished using help, press to close the help window. www.lsi.com/channel/products...
Page 56: Chapter 5. 3Dm2 (3Ware Disk Manager 2) Introduction
3DM2 (3ware Disk Manager 2) Introduction Note: 3DM2 includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). 3ware Disk Manager 2 (3DM2) allows you to manage and view the status of your 3ware RAID controllers and associated drives. 3DM2 is a service under Windows, or a daemon under FreeBSD, Linux, OpenSolaris, Mac OS, and VMware, that runs in the background on the computer where you have installed your 3ware controller.
Page 57: Browser Requirements For 3Dm2
You can install 3DM2 from the 3ware CD that came with your 3ware RAID controller. You also can download the current version from the website at http://www.lsi.com/channel/ChannelDownloads. Details about the installation are described in Appendix B, “Driver and Software Installation” on page 301.
Page 58: Logging In To The 3Dm2 Web Application
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction If you want to check the status of a controller from a different computer, see “Viewing 3DM2 Remotely Using a Web Browser” on page 51. Logging In to the 3DM2 Web Application When the 3DM2 process is running in the background, you can log into the 3DM2 application pages using a browser.
Page 59 You can start the 3DM2 web application in one of the following ways: • In the Finder, choose , and then double-click Applications >> LSI Connect to 3DM2.webarchive Your browser will open and go to the URL for 3DM2. •...
Page 60 Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction If you are using Mac OS, you might see the message shown below. In this example, click Show Certificate and accept the certificate so that you to not see the security message each time you start 3DM2. Figure 25.
Page 61: Managing The 3Dm2 Daemon Under Freebsd, Linux, Mac Os, Opensolaris, And Vmware
(It can take a couple of minutes for the process to be stopped) Verify that the process has been terminated by typing: ps -ax | grep 3dm2 | grep -v grep The output line should not include 3DM2 If the process is still running, contact LSI/3ware Technical Support for assistance. www.lsi.com/channel/products...
Page 62: Starting The 3Dm2 Process Under Microsoft Windows
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Start the 3DM2 process manually Open terminal window and type: sudo /usr/sbin/3dm2 Enter your administrator password, when prompted for it. The 3DM2 process starts Open your browser and enter the URL for your system. The default URL is http://localhost:888/ You can also replace “locahost”...
Page 63: Viewing 3Dm2 Remotely Using A Web Browser
URL you specified. Note: If you expect to see a controller that is not listed, it might not be compatible with the driver that is loaded; a firmware flash upgrade might be required. www.lsi.com/channel/products...
Page 64: 3Dm2 Menus
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Figure 26. 3DM2 Main Screen System name and operating system. Online Help Address of the system to which you are connected. Menu bar Message bar List of controllers on the system Time of last page refresh Version of 3DM2...
Page 65 Provides basic information about any enclosures attached to your system. 3DM2 Settings page lets you set preferences, including email notification for alarms, passwords, page refresh frequency, whether remote access is permitted, the communication port which 3DM2 will use for listening, and whether command logging is enabled. www.lsi.com/channel/products...
Page 66 Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction lets you access information about using 3DM2. The Help is context- Help sensitive, so you first see information about the page you now have in view. A Table of Contents and Index are available to help you find other information. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 67: Viewing Information About Different Controllers
Automatic refreshes also can be set. For details, see “Setting the Frequency of Page Refreshes” on page 62. Note: If you click Refresh on the browser window instead of on the 3DM2 menu bar, you are taken back to the Summary page. www.lsi.com/channel/products...
Page 68: Description Of 3Dm2 Pages
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Description of 3DM2 Pages The following table describes 3DM2 pages, including their uses. Details about each page and the fields and features on it are provided in Chapter 11, “3DM2 Reference”. The page names in the table provide links to details about that page.
Page 69 To view this page, select Monitor >> Battery Backup on the menu bar. Enclosure Lists the installed and supported enclosures attached to your Summary page 3ware controller. To view this page, select Monitor >> Enclosure Support on the menu bar. www.lsi.com/channel/products...
Page 70: Setting Up 3Dm2 Preferences
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Table 7: List of 3DM2 Pages 3DM2 Page Description Enclosure Details Shows details about a particular enclosure, including status page information. You also can use this page to blink the LED for a particular drive.
Page 71: Managing E-Mail Event Notification
If you are using VMware, you will need to configure the VMware firewall to allow outgoing email, as all ports are blocked by default. See “Configuring the VMware Firewall to Allow Email Notification” on page 61 To set up event notification Click on the menu bar. 3DM2 Settings www.lsi.com/channel/products...
Page 72 You also might want to refer to KnowledgeBase article # 15538, at http://kb.lsi.com. This article explains how to use an gmail account as an alternate method to get your email notification working.
Page 73: Configuring The Vmware Firewall To Allow Email Notification
Remote Access section of the 3DM2 Settings page, select either in the field. Enabled Disabled Allow Remote Connections The page refreshes, and a message at the top of the screen confirms that remote access has been enabled or disabled. www.lsi.com/channel/products...
Page 74: Setting The Listening Port
Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Setting the Listening Port # You can set the port that 3DM2 uses to listen for incoming messages. If you are not sure which port would be the best to use, leave this set to the default port of 888.
Page 75 CLI. However, control of whether CLI command logging is enabled or disabled is handled separately. Changing the setting within 3DM2 does not affect command logging from CLI. For more information, see the 3ware SATA+SAS RAID Controller Card CLI Guide, Version 10.2. www.lsi.com/channel/products...
Page 76 Chapter 5. 3DM2 (3ware Disk Manager 2) Introduction Locating the Command Log File (tw_mgmt.log) Under FreeBSD, Linux, Mac OS, OpenSolaris, and VMware tw_mgmt.log is in the directory. For Windows 7, Windows Vista, and Windows /var/log Server 2008, is in directory. (Note tw_mgmt.log \ProgramData\3ware that ProgramData is a hidden folder by default.)
Page 77: Configuring Your Controller
3ware RAID controller in your computer. If you have more than one controller in your system, you can easily view information about each one using 3DM2. If you are working at the BIOS level in 3BM, you access each controller separately. www.lsi.com/channel/products...
Page 78 Chapter 6. Configuring Your Controller To see details about a controller in 3DM2 Start 3DM2 and log in as an administrator. The 3DM2 Unit Information page appears, listing all of the 3ware controllers installed in your system. The right-most column of the list shows the status of each controller. Figure 30.
Page 79: About Controller Policies
When disabled, degraded units can only be rebuilt with designated spares. When enabled, the controller firmware will automatically attempt to rebuild a degraded unit if there is no spare, using either an available drive or a failed drive. www.lsi.com/channel/products...
Page 80 Chapter 6. Configuring Your Controller • Determines whether the auto-carving policy is enabled or Auto-Carving. disabled. When it is enabled, when a new unit is created, any unit larger than a specified size (known as the carve size) is broken into multiple volumes that can be addressed by the operating system as separate volumes.
Page 81: Viewing Controller Policies
“Default Settings for Policies/Background Tasks,” on page 32. To view controller policies in 3DM2 • Choose from the menu bar. Management >> Controller Settings The policies that appear under Other Controller Settings vary, depending on the controller model you are using. www.lsi.com/channel/products...
Page 82 Chapter 6. Configuring Your Controller Figure 32. 3DM2 Controller Settings Page To view controller polices in 3BM You can also view and change these controller polices in 3BM, as shown in Figure 33. On the main 3BM screen, and press Settings Enter On the pop-up menu, select...
Page 83: Setting The Auto-Rebuild Policy
Enter The policy is enabled immediately. Using Auto-Carving for Multi LUN Support Auto-carving is useful for creating multiple volumes out of large arrays at the hardware level. Then, when you boot to the operating system, each volume www.lsi.com/channel/products...
Page 84 Chapter 6. Configuring Your Controller appears as a different disk drive, simplifying the partitioning required at the operating system level. When the Auto-Carving policy is on, any new unit larger than a specified size (known as the carve size) will be created as multiple volumes that can be addressed by the operating system as separate volumes.
Page 85 When volumes have been created through auto-carving, they cannot be deleted except by deleting the unit. • If you create a bootable unit that has multiple volumes, the first volume can be used as the boot device. • Changing the auto-carve policy does not affect existing units. www.lsi.com/channel/products...
Page 86: Setting The Size Of Volumes Created With Auto-Carving
Chapter 6. Configuring Your Controller Setting the Size of Volumes Created with Auto-Carving You can use auto-carving to divide units larger than 1 TB into multiple volumes. You control the size of the volumes to be created by setting the carve size (referred to as carving factor in 3BM).
Page 87: Viewing Information About A Phy
You will notice a short delay as 3BM makes the policy changes. Viewing Information About a Phy The 3ware 9750 RAID controller family has multiple phy transceivers (phys) that receive and transmit the serial data stream between the controller and drives and other devices in the SAS domain.
Page 88 Chapter 6. Configuring Your Controller Figure 35. Phy Summary Page For details about the columns on this page, see “Controller Phy Summary page” on page 199. To see information for a phy in 3BM On the main 3BM screen, and press Information Enter On the pop-up menu, select...
Page 89: Changing The Phy Link Speed
Restricting the link speed to a higher setting will not allow slower devices to be recognized by the firmware. For details about the information displayed on this screen, see “Controller Phy Summary page” on page 199. Figure 37. Controller Phy Summary page www.lsi.com/channel/products...
Page 90 Chapter 6. Configuring Your Controller To change the phy link speed in 3BM On the main 3BM screen, and press Settings Enter On the pop-up menu, select and press Phy Policies Enter On the Controller Phy Policies page, use the arrow keys to select the Phy for which you want to set the link speed.
Page 91: Configuring Units
For step-by-step instructions, see “Creating a Unit through 3DM2” on page 83 and “Creating a Unit through 3BM” on page 85. When you configure a new unit, you specify the following: • Drives to be included in the unit • Name of the unit (optional) www.lsi.com/channel/products...
Page 92 Chapter 7. Configuring Units • Type of configuration (RAID Level) • Stripe size, if appropriate for the RAID level • Boot volume size (optional; can only be specified in 3BM or CLI) • Initialization Method (3BM only) • Unit policies that affect how the unit will be handled You can make some types of changes to the RAID configuration later, and you can change the unit name and the unit policies.
Page 93 If your unit starts a foreground initialization and you want to use it immediately, you can press and the unit will switch to using background initialization. www.lsi.com/channel/products...
Page 94 Chapter 7. Configuring Units Unit policies Several unit policies are set when you create a new unit: • Write Cache (enabled, by default) • Read Cache (Intelligent, by default) • Drive Queuing (enabled, by default) • Ignore ECC (Continue on Source Error When Rebuilding (disabled, by default)) •...
Page 95: Creating A Unit Through 3Dm2
Although the best practice is to create a unit from drives in the same enclosure, you can create a unit with drives from different enclosures. Click Create Unit A window similar to the one below shows the drives you selected, and lets you specify configuration settings. www.lsi.com/channel/products...
Page 96 Chapter 7. Configuring Units Figure 40. Configuring a Unit in 3DM2 In the field, select the RAID configuration you want. Type If stripe size applies to the RAID type you select, select a Stripe Size (Stripe size does not apply to RAID 1.) Optional: In the Name box, enter a name for the unit (up to 21 characters,...
Page 97: Creating A Unit Through 3Bm
At the main 3BM screen, select the drives to be included by highlighting each one and pressing Enter or Space to select it. When you select a drive, an asterisk appears next to it in the left most column (see Figure 43). www.lsi.com/channel/products...
Page 98 Chapter 7. Configuring Units Tip: Alt-A If you want to use all available drives, press to select them all. Figure 43. Asterisks Next to Selected Drives After all drives for the unit are selected, Tab to the Create Unit button and press Enter Tip:...
Page 99 • Boot Volume Size (in gigabytes) • Drive Queuing Mode • Continue on Error During Rebuild • Initialization method For details about these settings, see “Configuration Options When Creating a Unit” on page 79. www.lsi.com/channel/products...
Page 100 Chapter 7. Configuring Units Figure 47. Create Disk Array Advanced Options screen 10 From the Advanced Options screen, to the button and press Enter to return to the Create Disk Array screen 11 Tab to the OK button and press Enter to confirm creation of the unit. 12 If the volume summary screen appears, review the information and press any key to continue.
Page 101: Ordering Units In 3Bm
You can change the order of the units in 3BM. To change the order of units in 3BM At the main 3BM screen, in the list of exportable units, highlight the unit you want to move. www.lsi.com/channel/products...
Page 102: Partitioning, Formatting, And Mounting Units
Chapter 7. Configuring Units Press the key to move the unit up the list; press the Page Up Page Down key to move the unit down the list. Position the unit you want to be bootable at the top of the list of exportable units.
Page 103 Disk label type: gpt Number Start End Size File system Name Flags1 17kB 1074MB 1074MB Create or make the file system: mkfs /dev/sda1 Use of the -j option to turn on journaling is recommended for large partitions. For example: mkfs -j /dev/sda1 www.lsi.com/channel/products...
Page 104 Chapter 7. Configuring Units If the partition is over 2 TB, use to also make the file system: parted parted /dev/sda1 (parted) mkfs Partition number? 1 File system? [ext2]? writing per-group metadata (begins)...0% to 100% is displayed) (parted) quit (when completed) Mount the volume: mount /dev/sda1 /mnt To partition, format, and mount under FreeBSD...
Page 105 In the Mac OS message, click Initialize Figure 49. Disk Insertion Message from the Mac OS ® When the Macintosh Disk Utility window opens, find and select the drive that represents your RAID unit. Figure 50. Macintosh Disk Utility Window with New RAID Unit www.lsi.com/channel/products...
Page 106 Chapter 7. Configuring Units In the Disk Utility Window, select the tab. Partition Figure 51. Macintosh Disk Utility Window, Partition Tab In the Volume Scheme column, click to show the drop-down Current menu and select the number of partitions that you want your RAID unit to have.
Page 107 It is recommended to use a unique name, although Mac OS X will allow you to give the same name to more than one partition. If you have questions about what Format to select, see the Apple documentation. Figure 53. Defining the Volume in the Macintosh Disk Utility www.lsi.com/channel/products...
Page 108 Chapter 7. Configuring Units When a message asks you to confirm you want to partition the disk, click Partition Figure 54. Confirmation Message to Create the Partition You will see a series of messages appear toward the bottom of the Disk Utility window as the RAID unit is first partitioned and then formatted.
Page 109: Creating A Hot Spare
3DM2. You can also have 3DM2 send you an email about this. See “Managing E-mail Event Notification” on page 59. It is a good idea to create a hot spare after you create a redundant unit. www.lsi.com/channel/products...
Page 110: Specifying A Hot Spare Through 3Dm2
Chapter 7. Configuring Units In order to replace a failed drive, a hot spare must have the same or larger storage capacity than the drive it is replacing, and must be of the same type (SAS or SATA). The Auto-Rebuild policy allows automatic rebuilding to occur with available drives that are not designated as spares.
Page 111: Naming A Unit
In the text box, enter or type over the name shown. A name can be up to 21 characters, and can include dashes and underscores. Click the button. Save Names Note: If you want to cancel your change before saving it, click the Reset Names button. www.lsi.com/channel/products...
Page 112: Setting Unit Policies
Chapter 7. Configuring Units To name or rename a unit through 3BM At the main 3BM screen, select the unit by highlighting it and pressing Enter An asterisk appears in the left-most column to indicate that it is selected. to the button and press Maintain Unit Enter...
Page 113 You can Rebuild switch between Rebuild settings, but, once Rapid RAID Recovery is disabled for the unit, it cannot be re-enabled. For details, see “Rapid RAID Recovery” on page 113. Figure 57. Unit Policies on Controller Settings Page in 3DM2 www.lsi.com/channel/products...
Page 114: Enabling And Disabling The Unit Write Cache
Chapter 7. Configuring Units Enabling and Disabling the Unit Write Cache Write cache is used to store data locally in memory on the controller before it is written to the disk drive media, allowing the computer to continue with its next task.
Page 115 Enter Tab to the button and press Enter to select it. You return to the main 3BM screen. When you are finished making changes, press to save them and exit 3BM. www.lsi.com/channel/products...
Page 116: Working With Read Cache Settings
Chapter 7. Configuring Units Working with Read Cache Settings The Read Cache unit policy lets you enable either Basic Read Caching or Intelligent Read Caching. You can also disable the Read Cache unit policy, if preferred. By default, Read Cache is set to .
Page 117 Read Cache setting, as shown in Figure 60. Enables both the Basic and Intelligent Read Prefetch (IRP) Intelligent: caching features. Enables the Basic read caching mode for the unit. Basic: Disables the Read Cache policy for the unit. Disabled: www.lsi.com/channel/products...
Page 118 Chapter 7. Configuring Units Figure 60. Read Cache policy on the Controller Settings page After you change the selection, the page refreshes, and a message at the top confirms the change you have made. To change the Read Cache unit policy In 3BM At the main 3BM screen, select the unit by highlighting it and pressing Enter An asterisk appears, indicating that the RAID unit is selected.
Page 119: Enabling Or Disabling Auto-Verify For A Unit
If Auto-Verify is disabled for a unit, then verification will only run if you start it manually or in the event of an unclean shutdown. You can start a verify manually at any time. See “Starting a Verify Manually” on page 152. www.lsi.com/channel/products...
Page 120: Setting Overwrite Ecc (Continue On Source Error When Rebuilding)
Chapter 7. Configuring Units To enable or disable the Auto-Verify policy for an existing unit through 3DM2 Choose Management >> Controller Settings from the menu bar. In the Unit Policies section of the Controller Settings page check the box for the appropriate unit. (To disable this policy, uncheck Auto-Verify the box.) The page refreshes, and a message at the top confirms the change you...
Page 121 (Enabled or Disabled), and press again to choose Enter to the button and press to select it. Enter You return to the main 3BM screen. www.lsi.com/channel/products...
Page 122: Enabling And Disabling Queuing For A Unit
Chapter 7. Configuring Units When you are finished making changes, press to save them and exit 3BM. Enabling and Disabling Queuing for a Unit Some drives support command queuing, a feature that can result in increased performance for applications that require a lot of random access of data (usually server-type applications).
Page 123: Setting The Storsave Profile For A Unit
When a write command has the FUA bit set, then the disk drive will only issue “command complete” to the controller once the data is written to media. When performance is considered more important than protection, it may be desirable to ignore the FUA bit. www.lsi.com/channel/products...
Page 124 Chapter 7. Configuring Units The Protection and Balanced profiles honor FUA commands if no BBU is present; the Performance profile ignores them regardless of whether a BBU is present. If you use a battery backup unit (BBU), FUA is ignored, because the BBU preserves the contents of the controller cache memory for a limited period of time (up to 72 hours), in the event of a power failure.
Page 125: Rapid Raid Recovery
The more space is available on a unit, the more benefit you will see in the event of a rebuild, if you enable Rapid RAID Recovery. If all of a unit’s capacity is being used, you may not see reduction of rebuild speed when using www.lsi.com/channel/products...
Page 126 FAT, FAT32, NTFS, and XFS are ideally suited to this implementation. For details on other file systems, search the LSI KnowledgeBase for keyword 15462 at :http://kb.lsi.com. Protection against unclean shutdowns to provide a fast verification and initialization is the same regardless of the file system.
Page 127: Changing An Existing Configuration By Migrating
A unit being migrated can still be used (I/O still continues), however the performance will be affected while the migrating task is active. You can control how much effect this has on performance by setting the background task rate. For more information, see “Setting Background Task Rate” on page 162. www.lsi.com/channel/products...
Page 128: Raid Level Migration (Rlm) Overview
Chapter 7. Configuring Units This section includes the following topics about changing existing configurations: • RAID Level Migration (RLM) Overview • Changing RAID Level • Expanding Unit Capacity • Informing the Operating System of Changed Configuration If you want to change the policy settings for an existing unit, there is no need to change the configuration.
Page 129: Changing Raid Level
When you change a RAID level, you may also add one or more drives to the unit. You can also migrate to change the unit's stripe size. For example, a four-drive RAID 5 with a 64KB www.lsi.com/channel/products...
Page 130: Expanding Unit Capacity
Chapter 7. Configuring Units stripe size can be migrated to a four-drive RAID 5 with 256KB stripe size. The steps below describe how to change a RAID level in 3DM2. Note: Once migration starts, the unit stays in the migrating state until the migration process is complete.
Page 131: Informing The Operating System Of Changed Configuration
The easiest way to see the change in capacity is to reboot the system. If you are not booted from the unit be sure the unit is not mounted and not in use. You should follow the specific operating system guide on how to unmount the www.lsi.com/channel/products...
Page 132 Unmount button the toolbar, or select the icon for the unit on the desktop and drag it to the trash. • Under OpenSolaris, Please consult your system documentation and the LSI KnowledgeBase for more information. • Under VMware, Please consult your system documentation and the LSI KnowledgeBase for more information.
Page 133: Deleting A Unit
In other operating systems, the tools to expand the partition and file system can vary, depending on the kernel version and file system that you are using. Please consult your system documentation and the LSI KnowledgeBase for more information. Deleting a Unit You delete a unit—either an array of disks, or a Single Disk—when you want...
Page 134 • Under OpenSolaris, please consult your system documentation and the LSI KnowledgeBase for more information. • Under VMware, please consult your system documentation and the LSI KnowledgeBase for more information.
Page 135 Available Drives list (Figure 64). You can now use them as part of another unit, or designate them as Spares, for use in a rebuild. Figure 64. Unit Successfully Deleted through 3DM2 www.lsi.com/channel/products...
Page 136: Deleting A Unit Through 3Bm
Chapter 7. Configuring Units Deleting a Unit through 3BM In 3BM, the command for deleting a unit is on the main 3BM screen. To delete a unit through 3BM At the main 3BM screen, select the unit in the list of Exportable Units by highlighting it and pressing Enter Space...
Page 137: Removing A Unit
In that case, you should stop any I/O first. Unmount the unit. Make sure the unit is not mounted and not in use. You need to follow the specific operating system guide on how to unmount the volume before you remove a unit. www.lsi.com/channel/products...
Page 138 Unmount button the toolbar, or select the icon for the unit on the desktop and drag it to the trash. • Under OpenSolaris, please consult your system documentation and the LSI KnowledgeBase for more information. • Under Windows, go to Start >> Administrative Tools >> Computer...
Page 139: Removing A Unit Through 3Bm
Moving a Unit from One Controller to Another After you have configured a unit on a 3ware 9750 controller, you can move it to a different 3ware 9750 controller, and retain the configuration on the new controller.
Page 140: Moving Units From An Earlier 9000 Series To A 9750 Controller
Chapter 7. Configuring Units Note: Moving a unit to another controller while the unit is in the migration state is supported with one restriction. If the unit was in the middle of the migration process and the controller was shutdown uncleanly, the unit cannot be moved to another controller until the unit has recovered from the unclean shutdown.
Page 141: Adding A Drive
When you add a drive to your system and connect it to the controller, it is automatically detected and listed in 3DM2. If it does not immediately display, or if it is part of a unit, you can use the rescan feature, as described below. www.lsi.com/channel/products...
Page 142: Removing A Drive
Chapter 7. Configuring Units To add a drive Insert the drive into the hot swap bay or into your enclosure. For details, refer to the documentation for your enclosure. In 3DM2, choose Management >> Maintenance On the Maintenance page, click Rescan Controller The drive will appear in the list of available drives.
Page 143 You can now remove the drive from your system. If you removed a drive that was part of a unit, the unit will become degraded, as shown in (Figure 67). Figure 67. Result of Removing Drive from Unit in 3DM2 www.lsi.com/channel/products...
Page 144: Rescanning The Controller
Chapter 7. Configuring Units Rescanning the Controller When you make a change by physically adding or removing drives or units, you can have 3DM2 rescan the controller to update the list of units and available drives shown on the Maintenance page.
Page 145: Maintaining Units
The information screens in 3DM2 let you see both summary and detailed information about your 3ware RAID controller, configured units, and available drives. You can quickly see the status of your controller and drives, and drill down to find details about any units or drives that have problems. www.lsi.com/channel/products...
Page 146 Chapter 8. Maintaining Units A status column on the controller, unit, and drive information pages lets you quickly see whether everything is working (OK), performing a task (such as initializing, verifying, or rebuilding), or has a problem (error, degraded, or warning).
Page 147: Viewing A List Of Drives
Enter On the pop-up menu, select and press Drives Enter On the Drive Information page, use the arrow keys to move from one drive to another. Details about the selected drive are displayed in the bottom of the page. www.lsi.com/channel/products...
Page 148: Enclosure Drive Led Status Indicators
(You can find a list of supported enclosures from the Data & Interoperability tab, on http://www.lsi.com/channel/support/marketing_resources.) Note: The following table is an example of how LEDs may be used. Check with your chassis or enclosure documentation for more details.
Page 149: Unit Statuses
The unit is in the process of being reconfigured while it is Migrating. online. Migration can be used to change the RAID level, to expand the capacity by adding additional drives, or to change the stripe size. For more information, see “Changing An Existing Configuration by Migrating” on page 115. www.lsi.com/channel/products...
Page 150: Drive Statuses
• A number of other drive statuses may appear in the event of a Other. problem. If you have a question about a status shown, contact LSI customer support. knowing the exact drive status can help trouble-shoot the problem. About Degraded Units Fault-tolerant RAID units provide data redundancy by duplicating information on multiple drives.
Page 151: About Inoperable Units
If you have data on a unit that is currently “inoperable,” contact technical support. A form is available on the web at http://www.lsi.com/channel/ContactUs. Locating a Drive by Blinking Its LED If you use a supported enclosure with enclosure services, you may be able to easily identify the drives in a unit, or locate an individual drive, by causing the LEDs associated with the drives to blink.
Page 152 Chapter 8. Maintaining Units • Choose from the main menu in 3DM2. On the Monitor >> Enclosure list of enclosures, click the ID number of the enclosure. On the Enclosure Detail page, identify the drive you want to physically locate. Check the box in the Identify column.
Page 153: Alarms, Errors, And Other Events
Degraded unit • : Start and completion of rebuilding, verifying, initializing, Information migrating, and so forth. 3DM2 can e-mail notifications of these events to one or more recipients. For more information, see “Managing E-mail Event Notification” on page 59. www.lsi.com/channel/products...
Page 154: Using The Alert Utility Under Windows
Chapter 8. Maintaining Units If your 3ware RAID controller is installed in a Windows system, the WinAVAlarm alert utility can notify you of events immediately with an audible alarm and a popup message. For details, see “Using the Alert Utility Under Windows”...
Page 155 . This can be useful when you receive a message, because the Browser 3DM2 Alarms page allows you to easily access online help associated with the events. Click to close the window and accept any changes you have made. www.lsi.com/channel/products...
Page 156: Downloading An Error Log
Chapter 8. Maintaining Units Downloading an Error Log You can download an error log containing information from the firmware log. This can be useful when troubleshooting certain types of problems. For example, you might want to send the saved file to 3ware Customer Support for assistance when troubleshooting.
Page 157: Background Tasks
• Selecting Self-tests to be Performed Although the migration of a unit is handled as a background task, initiating it is similar to creating a new unit. For details, see “Changing An Existing Configuration by Migrating” on page 115. www.lsi.com/channel/products...
Page 158: About Initialization
Chapter 8. Maintaining Units About Initialization For 3ware SATA RAID controllers, initialize means to put the redundant data on the drives of redundant units into a known state so that data can be recovered in the event of a disk drive failure. This is sometimes referred to as background initialization or resynching, and does not erase user data.
Page 159 RAID 5 units with 3 or 4 disks do not need to be initialized to have full performance upon creation. It is okay that 3 or 4 disk RAID 5 units are not www.lsi.com/channel/products...
Page 160 Chapter 8. Maintaining Units initialized. These RAID types are fully redundant, regardless of whether or not they are initialized. Similarly, RAID 50 units with a grouping of 3 or 4 disks in a subunit do not need to be initialized. However, RAID 50 with a grouping of 5 or more disks in a subunit do need to be initialized for full performance.
Page 161: About Verification
152 and “Using Auto Verification” on page 152.) During verification, I/O continues normally, but with a slight performance loss, depending on your verify rate setting. You can adjust how much verification will slow performance by setting a rate at which it occurs. (See www.lsi.com/channel/products...
Page 162 Chapter 8. Maintaining Units “Setting Background Task Rate” on page 162.) You can also postpone verification until a scheduled time. (See “Scheduling Background Tasks” on page 163.) Note: Not verifying the unit periodically can lead to an unstable unit and may cause data loss.
Page 163 If the errors persist and cannot be overwritten from a backup copy, perform a final backup of files that have changed since your last backup. You will need to replace the defective drive, recreate the array, and reinstall the data. www.lsi.com/channel/products...
Page 164: Using Auto Verification
Chapter 8. Maintaining Units Using Auto Verification Auto-Verify is available as a unit policy that can help insure that a unit is verified on a regular basis. This is important, as it can provide early warning of unstable units and possible data loss. Auto-Verify is enabled on a per-unit basis, and works in conjunction with the Verify Schedule, which is set on a controller-wide basis.
Page 165 An asterisk appears in the left-most column to indicate that it is selected. to the button and press Maintain Unit Enter On the pop-up menu, select and press Verify Enter Verification of the selected unit starts immediately. Figure 73. Verifying a Unit www.lsi.com/channel/products...
Page 166: Rebuilding Units
Chapter 8. Maintaining Units Notes: If a unit that requires initialization has not previously been initialized, selecting Verify Unit starts initialization. This is because fault-tolerant units cannot be verified until after they are initialized. If the unit is already in a state of rebuild, initialization, or verification, the unit cannot be verified in 3BM.
Page 167 Maintenance page, select the Unit Maintenance degraded unit and click the Rebuild Unit button. When a dialog box displays available drives, select the drive you want to replace the failed drive and click Figure 74. Selecting a Drive when Rebuilding www.lsi.com/channel/products...
Page 168 Chapter 8. Maintaining Units If the degraded unit has more than one failed drive (for example, a RAID 10 where both mirrored pairs each have a failed drive), repeat step 3 and step 4 to select another drive. If rebuild scheduling is not enabled on the page, the rebuild Scheduling process begins almost immediately in the background.
Page 169 An asterisk appears in the left most column to indicate the drive is selected. Press to select the degraded unit and press to select it. Enter to the Maintain Unit button and press Enter Select Rebuild from the pop-up menu and press Enter www.lsi.com/channel/products...
Page 170 Chapter 8. Maintaining Units Figure 77. Rebuild Option on the Maintain Menu The Rebuild Disk Array screen displays. Figure 78. Rebuild Disk Array Screen Press to select the button to continue. Enter You are returned to the main screen; “Rebuilding” appears next to the unit you selected.
Page 171: Cancelling A Rebuild And Restarting It With A Different Drive
(the default) or Low Latency Low Latency mode minimizes the latency (delay) in reading data from the RAID unit by slowing down the background task process. In contrast, Adaptive mode allows the firmware to adjust the interaction of background www.lsi.com/channel/products...
Page 172 Chapter 8. Maintaining Units tasks with host I/Os to maximize the speed of both host I/O and background tasks. If latency is not an issue in the applications you use, then using the Adaptive Background Task Mode will probably meet your needs and will result in background tasks that complete faster.
Page 173 Minimized host I/O Background tasks will complete, latency Latency but will be slow when there are host I/Os Minimum host I/O Background tasks may never latency Latency finish when there are continuous host I/Os. For example, a rebuild may never complete. www.lsi.com/channel/products...
Page 174: Setting The Background Task Mode
Chapter 8. Maintaining Units Setting the Background Task Mode You set the Background Task Mode on the 3DM2 Controller Settings page. Settings are available for both Rebuild/Migrate and for Verify. By default, both Background Mode settings are set to Adaptive To change the Background Task Mode Choose from the menu bar in...
Page 175: Background Task Prioritization
For example, you might wish these tasks to occur at 2 AM each day, or on weekends. Note: Initialization follows the rebuild/migrate schedule. The default setting for both is to ignore the schedule. www.lsi.com/channel/products...
Page 176 Chapter 8. Maintaining Units Rebuild/migrate, verify, and self-test tasks are scheduled separately, but in a very similar way. You can perform the following scheduling tasks: • Viewing Current Task Schedules • Turning On or Off Use of a Rebuild/Migrate Task Schedule •...
Page 177: Viewing Current Task Schedules
There may be times when you want to disable scheduled rebuild/migrate tasks, so that you can rebuild or migrate a unit right away, without waiting for the next scheduled time. In this case, you can disable the schedule, as described below. www.lsi.com/channel/products...
Page 178: Selecting Advanced Or Basic Verify Schedules
Chapter 8. Maintaining Units Note: When you first use 3DM2, daily schedules exist with 24 hour duration—that is, the schedule is for “all the time.” Until you change these 24-hour daily schedule, enabling the schedule will not have any direct effect. You can easily disable a current Rebuild/Migrate schedule without deleting the schedule itself.
Page 179: Removing A Task Slot From A Schedule
To add a task schedule slot Choose from the menu bar. Management >> Schedule The Scheduling page appears, showing the schedule for Rebuild/Migrate Tasks. To view Verify Tasks or Self-test Tasks, select it from the drop-down list at the top of the page. www.lsi.com/channel/products...
Page 180: Selecting Self-Tests To Be Performed
Chapter 8. Maintaining Units Scroll to the section of the Scheduling page that shows the task you want to add. In the fields at the bottom of the section, select the Day, Time, and Duration for the task. Click the button.
Page 181 Scheduling Background Tasks To disable self-tests Unlike scheduling of rebuilds and verifies, scheduling of self-tests is always enabled. To disable self-tests you must either remove all schedule times, or uncheck the tests listed in the Tasks column. www.lsi.com/channel/products...
Page 182: Maintaining Your Controller
Maintaining Your Controller This section contains instructions for how to perform tasks that help you maintain your controller, including: • Determining the Current Version of Your 3ware Driver • Updating the Firmware and Driver • Downloading the Driver and Firmware •...
Page 183: Updating The Firmware And Driver
PC-based systems. See “Updating the Firmware Through DOS Using the 3ware Bootable CD” on page 174. You can download the latest version of the CD from: http://www.lsi.com/channel/ChannelDownloads. • All supported operating systems can update the firmware through 3DM2.
Page 184: Downloading The Driver And Firmware
Install Wizard. For more information, see “Updating the 3ware Driver Under Windows” on page 348. Downloading the Driver and Firmware You can download the latest drivers and firmware from the LSI website, at http://www.lsi.com/channel/ChannelDownloads. You can also download the 3ware CD ISO file and create a CD.
Page 185 (Note that the firmware will not fit on a floppy diskette.) (Make note of the absolute path to the local directory.) To download the 3ware CD On the LSI website go to http://www.lsi.com/channel/ChannelDownloads. Select RAID Controllers as the Product Family.
Page 186: Updating The Firmware Through 3Dm2
To update the firmware through 3DM2 Download the firmware update from the LSI website. For details, see “To download the driver or firmware” on page 172. In 3DM2, navigate to Management >> Controller Settings.
Page 187 If it is, it begins installing the firmware. This will take 1 to 3 minutes. Do not power off your computer until the firmware finishes updating. If multiple controllers are being installed, repeat steps 3-5 for the next controller. Type q to quit, remove the bootable CD and reboot your system. www.lsi.com/channel/products...
Page 188: Viewing Battery Information
The Battery Backup Unit (BBU) is an add-on card that can be attached to 3ware 9750 RAID controllers to supply power from a battery pack in the event of a system power loss. This allows the controller to use write-caching for optimal performance and to preserve data in the event of a system power failure.
Page 189 "LOW". This is part of the battery test. After the voltage drops to a point, it will start charging again, and the status will change to “Charging.” Eventually, the battery voltage will say “OK” again. www.lsi.com/channel/products...
Page 190 Chapter 9. Maintaining Your Controller Figure 85. BBU Information Screen While Battery is Testing To test the battery in a BBU in 3BM At the main 3BM screen, tab to the BBU button and press Enter. Tab to Test Battery Capacity and press Enter. Figure 86.
Page 191: Chapter 10. Enclosure Management
3DM2, and locate individual hardware components by blinking LEDs associated with them. For 3ware 9750 RAID controllers, enclosure management features are available for supported enclosures that provide enclosure services through SCSI Enclosure Services 2 (SES-2). These enclosures may provide services through: •...
Page 192: Viewing A List Of Enclosures
Chapter 10. Enclosure Management Viewing a List of Enclosures If you have multiple enclosures attached to your 3ware RAID controller, you can see a list of them. To see a list of enclosures in 3DM2 • Choose from the menu. Monitor >>...
Page 193: Checking Enclosure Component Status
On the Enclosure Summary page, click the blue Enclosure ID link for the enclosure for which you want to see details. The Enclosure Details page appears. Explanations of the statuses for the various enclosure components are provided on the next few pages. www.lsi.com/channel/products...
Page 194 Chapter 10. Enclosure Management Figure 89. Enclosure Details page To check the status of components in your enclosure in When you view the list of enclosures in 3BM, the status information is available on the same screen. For details, see “To see a list of enclosures in 3BM”...
Page 195: Fan Status
The power supply is functioning normally. • The power supply is present, but is malfunctioning. Failure. • The power supply is off. Off. • There is no power supply. Not Installed. • Unknown. The status of the power supply is not reportable. www.lsi.com/channel/products...
Page 196: Slot Summary
Chapter 10. Enclosure Management Slot Summary The following is a list of possible slot statuses: • The slot is functioning normally. • A drive has been inserted in the slot. Inserted. • Ready to Insert. The slot is ready to accept a drive. •...
Page 197: Working With Enclosure Alarms
Supported enclosures are listed at http://www.lsi.com/channel/support/marketing_resources, through the Data & Interoperability tab. Additional support information is available in the LSI KnowledgeBase, at this http://kb.lsi.com. website: Some enclosures provide an alarm that turns on when a RAID unit becomes degraded or goes offline, or when a drive has failed. (Specific use of the alarm feature may vary somewhat, depending on the enclosure.)
Page 198: Controlling An Enclosure Alarm In 3Dm2
Chapter 10. Enclosure Management Figure 90. Alarm displays as “Activated” when muted Controlling an Enclosure Alarm In 3DM2 In 3DM2, you can turn off an enclosure alarm that has activated, or you can choose to mute or unmute it. To mute, unmute, or turn off an enclosure alarm Choose from the menu bar in 3DM2.
Page 199: Turning Off An Enclosure Alarm In 3Bm
Enter On the pop-up menu, select Enclosures and press Enter The Enclosure Information page appears, with information about enclosure components in the top section, and details about the slots in the selected enclosure in the bottom section. www.lsi.com/channel/products...
Page 200: Downloading An Enclosure Diagnostic Log
Chapter 10. Enclosure Management Figure 93. Enclosure Information page To turn off any alarms that are activated to all enclosures attached to the controller, press Downloading an Enclosure Diagnostic Log The enclosure diagnostic log may be requested by 3ware Customer Support to help troubleshoot problems on your controller.
Page 201: Chapter 11. 3Dm2 Reference
Drive Information page • Drive Details window • Controller Phy Summary page • Controller Settings page • Scheduling page • Maintenance page • Alarms page • Battery Backup page • Enclosure Summary page • Enclosure Details page • 3DM2 Settings page www.lsi.com/channel/products...
Page 202: Controller Summary Page
Chapter 11. 3DM2 Reference Controller Summary page Figure 94. Controller Summary Page The Summary page appears after you first logon to 3DM2, or when you click the Summary link in the menu bar. This page provides basic information about each 3ware RAID controller in your system.
Page 203: Controller Details Page
448MB is available out of the 512MB installed. The bus type used on the controller. For example: PCIe. Bus Type. The bus width detected by the controller. This is 8 lanes Bus Width. maximum for the 9750 controller. www.lsi.com/channel/products...
Page 204: Unit Information Page
Download Error Log link to download the firmware error log to your computer. This feature is important when contacting LSI for support with your controller. It will help LSI identify the problem you encountered. Unit Information page Figure 96. Unit Information Page The Unit Information page appears when you choose Information >>...
Page 205: Unit Details Page
If the box is grayed, identify is not supported. Unit Details page Figure 97. Unit Details Page The Unit Details page appears when you click an ID number on the Unit Information page. Because it is a sub-page of Unit Information, the page title www.lsi.com/channel/products...
Page 206 Chapter 11. 3DM2 Reference in the menu bar continues to display “Unit Information” even when you view details of a unit. The Unit Details page shows details about a particular unit. The specific information shown depends on what type of unit it is. For example, details about a RAID 5 unit made up of three subunits, each of which contains one drive, will include details about the unit and each subunit, as shown in Figure 97.
Page 207: Drive Information Page
SMART data, whether command queuing is supported and enabled, and the SATA Link speed, click the link in the VPort # column. The virtual port to which the drive is assigned. VPort #. The model of the drive. Model. www.lsi.com/channel/products...
Page 208 Chapter 11. 3DM2 Reference The physical capacity of the drive. (Note that the capacity as shown Capacity. on 3DM2 screen is calculated as 1 KB = 1024. This amount may differ from the capacity that is printed on the disk drive, where it typically has been calculated as 1 KB = 1000.
Page 209: Drive Details Window
The serial number of the drive. Serial #. The firmware version of the drive. Firmware. Drive Ports. The number of physical ports on the drive. Drive Connections. The number of connections made to the drive ports. The drive interface, direct or expander. Interface Type. www.lsi.com/channel/products...
Page 210 Chapter 11. 3DM2 Reference The SAS drive’s unique World Wide Number. SAS WWN. The number of sectors that have been re-allocated due Reallocated Sectors. to bad sectors on the drive. The total number of hours the drive has been powered-on. Power On Hour.
Page 211: Controller Phy Summary Page
The VPort address of directly-attached devices. Enclosures do not have VPort numbers, although the drives attached to them do. To find the VPort for a drive in an enclosure, click the ID link to go to the Drive Information page. The drive you selected will be highlighted. www.lsi.com/channel/products...
Page 212: Controller Settings Page
Chapter 11. 3DM2 Reference Controller Settings page Figure 101. Controller Settings Page The Controller Settings page appears when you choose Management >> from the menu bar. Controller Settings This page lets you view and change settings that affect the units on the controller specified in the drop-down list on the menu bar.
Page 213 Intelligent Intelligent read caching includes a typical read-ahead caching method which is used to proactively retrieve data from media and store it locally on the controller with the anticipation that it may be requested by the host, and also www.lsi.com/channel/products...
Page 214 Chapter 11. 3DM2 Reference includes the Intelligent Read Prefetch (IRP) feature, which can improve performance at higher queue depth in multiple read only or mixed read/write stream environments. For additional information, see “Working with Read Cache Settings” on page 104. Enabling Auto-Verify ensures that a verify takes place following Auto-Verify.
Page 215 Mac users. The Auto-Rebuild policy determines how the controller Auto-Rebuild. firmware will attempt to rebuild degraded units. When Auto-Rebuild is disabled, only spares will be used to automatically rebuild degraded units. When Auto-Rebuild is enabled, the firmware will www.lsi.com/channel/products...
Page 216 Chapter 11. 3DM2 Reference automatically select drives to use for rebuilding a degraded unit using the following priority order. • Smallest usable spare. • Smallest usable unconfigured (available) drive. • Smallest usable failed drive. For additional information, see “Setting the Auto-Rebuild Policy” on page 71. Auto-Carving.
Page 217: Scheduling Page
• Rebuild/migrate tasks (also applies to initialization) • Verify tasks (also applies to media scans) • Self-tests 3DM2 then updates the page to show you schedule details for that type of task. www.lsi.com/channel/products...
Page 218 Chapter 11. 3DM2 Reference Scheduled Rebuild/Migrates. You can enable or disable the schedule for the Rebuild/Migrate tasks by selecting either Follow Schedule Ignore . When schedules are set to be ignored, these tasks can be Schedule performed at any time, and are not restricted to the scheduled times. Scheduled Verify Mode.
Page 219 Monitoring, Analysis and Reporting Technology). If any of the disk drives have detected a “threshold exceeded” condition, then an AEN is logged to the 3DM2 Alarms page. Moreover, if anything unusual is found during any self-test, it will be logged as an Alarm. www.lsi.com/channel/products...
Page 220: Maintenance Page
Chapter 11. 3DM2 Reference Maintenance page Figure 103. Maintenance Page The Maintenance page appears when you choose Management >> from the menu bar. Maintenance The Maintenance page lets you perform maintenance tasks on existing units on the current controller and lets you create new units by configuring available drives.
Page 221 • In VMware you need to use vShere client and go to the Configuration page. Under Storage Adapter, select LSI 3ware 9750 and perform a rescan for the disk to be available for use. This process is known as importing drives.
Page 222 Chapter 11. 3DM2 Reference Unit Information Unit Number. The unit number assigned to the unit by the firmware. Use the checkbox next to the unit to select a unit before clicking one of the task buttons. # Drives. Number of drives in the unit. Type of unit: RAID 0, RAID 1, RAID 5, RAID 6, RAID 10, Type of Unit.
Page 223 Rebuild Unit. Replaces a failed drive in a degraded unit with an available drive and begins rebuilding the RAID. When you select a degraded unit and click Rebuild Unit , a dialog box listing available drives appears, so that you www.lsi.com/channel/products...
Page 224 Chapter 11. 3DM2 Reference can select the drive you want to use. If the degraded unit has more than one failed drive (for example, a RAID 10 where both mirrored pairs each have a failed drive), you will repeat this process a second time. If rebuild scheduling is enabled on the Scheduling page, the unit will not start actively rebuilding until the scheduled time, and the status will change to say “Rebuild-Paused.”...
Page 225 In Windows the disk is removed from Disk Management. • In Mac OS the disk is removed from Disk Utility. • In VMware, the deleted unit won’t be updated by the operating system until you perform a rescan on the RAID controller. www.lsi.com/channel/products...
Page 226 Chapter 11. 3DM2 Reference Available Drives (to Create Units) This section lists the drives on the controller which are not currently configured as part of a unit. The VPort number, model, capacity, type, phy, slot, and status are all displayed, as they are for drives in existing units. The available drives can be sorted by VPort, model, capacity, type, phy, or slot by clicking on the column headings.
Page 227 The drop-down list of stripe sizes lists the possible stripe sizes for the Stripe. configuration you selected in the RAID level drop-down. Using the default stripe size of 256 KB usually gives you the best performance for mixed I/Os. If your application has some specific I/O pattern www.lsi.com/channel/products...
Page 228 Chapter 11. 3DM2 Reference (purely sequential or purely random), you might want to experiment with a different stripe size. Write Cache Auto-Verify , and Overwrite ECC. These check boxes let you set the policies for the unit. These policies can also be set and changed on the Controller Settings page.
Page 229: Alarms Page
Clear Alarms Sev. Shows the severity of the event. Three levels are provided: • Errors are shown next to a red box • Warnings are shown next to a yellow box • Information is shown next to a blue box www.lsi.com/channel/products...
Page 230: Battery Backup Page
Chapter 11. 3DM2 Reference The time shown for alarms is the time the alarm was received by the Time. driver from firmware. Message. The specific text relating to the alarm condition. Battery Backup page Figure 108. Battery Backup Page The Battery Backup page appears when you choose Monitor >>...
Page 231 Fault is outside the acceptable range. • Error . Other BBU error. Please contact LSI Technical Support. • . The battery should be replaced soon. The results of a Weak Battery battery health test or capacity test indicate that the battery is below the warning threshold (48 hours).
Page 232: Enclosure Summary Page
You can find a list of supported enclosures from the Data & Interoperability tab, on http://www.lsi.com/channel/support/marketing_resources. The ID that the 3ware firmware assigns to the enclosure. This ID is also a link to a page with more detailed information about the enclosure.
Page 233: Enclosure Details Page
The Enclosure Details page appears when you click the ID of an enclosure on the Enclosure Summary page. Use this page to view information about the enclosure, fans, temp sensors, power supplies, and drive slots. Information about the Enclosure Details page is organized under these headings: • Enclosure ID www.lsi.com/channel/products...
Page 234 Diagnostic. Diagnostic Text diagnostic information to your computer. If you contact LSI for support with your controller, they may ask you to use this feature. It may help identify the problem you encountered.
Page 235 The VPort assigned to the drive in the slot. Clicking the link takes you VPort. to the Drive Information page. The drive you selected will be highlighted. Identify. Check the box to cause the LED associated with that slot to blink. www.lsi.com/channel/products...
Page 236: 3Dm2 Settings Page
Chapter 11. 3DM2 Reference 3DM2 Settings page Figure 111. 3DM2 Settings Page The 3DM2 Settings page appears when you click on the menu 3DM2 Settings bar. Use this page to set preferences, including email notification for alarms, passwords, page refresh frequency, whether remote access is permitted, and the incoming port for 3DM2 to listen for requests.
Page 237 Change Password For. password: User Administrator . Users can only view status information in 3DM2, while Administrators can make changes and administer the controller and associated drives. Enter the current password. Current Password. New Password. Enter the new password. www.lsi.com/channel/products...
Page 238 Chapter 11. 3DM2 Reference Enter the new password a second time, to be sure Confirm New Password. you have entered it correctly. Change Password button. Saves password changes. Page Refresh Minutes Between Refresh. Displays how frequently pages in 3DM2 will be refreshed with new data from the controller.
Page 239: Chapter 12. Troubleshooting
Problems and Solutions • Error and Notification Messages Web Resources For the latest information related to 3ware RAID controllers, refer to the following LSI web sites: • Product information, compatibility lists, software upgrades, and OS driver downloads, refer to: http://www.lsi.com/channel/ChannelDownloads From the Product Family drop-down, select RAID Controllers.
Page 240: Before Contacting Customer Support
Customer Support representative. Additional useful information can be gathered from the error logs. For instructions for collecting error logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com. Basic Troubleshooting: Check This First Many error messages can be traced to improperly connected hardware.
Page 241: Command Logging
DPM is an advanced trouble-shooting tool. Commands are available through the 3ware CLI to enable and disable DPM, and to see a range of different statistics. These statistics can be useful to LSI technical support to help you troubleshoot problems with your RAID controller and units.
Page 242: Available Dpm Commands
Chapter 12. Troubleshooting Available DPM Commands Drive Performance Monitoring commands are available through the CLI. An overview of the commands is provided below. For more information about the command syntax and for examples of the report output, refer to the CLI Syntax Reference in the 3ware SATA+SAS RAID Controller Card CLI Guide, Version 10.2.
Page 243: Problems And Solutions
Refer to the user guide for your enclosure. Such an error can result from a number of different factors, including a SMART error, read error, or cable error. The drive has not failed yet, but may fail soon. www.lsi.com/channel/products...
Page 244: Hardware Installation Problems
For additional information about the LED indicators on an enclosure, see “Enclosure Drive LED Status Indicators” on page 136. Hardware Installation Problems Two common problems during hardware installation are listed below. For details related to other issues, check the LSI KnowledgeBase at http://kb.lsi.com. The 3ware BIOS screen never appears •...
Page 245 • There may be a compatibility problem between the motherboard system BIOS and the 3ware BIOS. Check the LSI website to see if your motherboard is compatible with the 3ware BIOS, and check with your motherboard manufacturer for potential BIOS updates. Interoperability information is available at http://www.lsi.com/channel/support/marketing_resources/index.html.
Page 246: Problems In 3Dm2 And 3Bm
To find out the driver version currently installed, see “Determining the Current Version of Your 3ware Driver” on page 170 Current drivers and software are available for download on the LSI website at http://www.lsi.com/channel/ChannelDownloads. When booting a system, a drive is not showing up in the startup...
Page 247: Error And Notification Messages
Table 14: Error and Notification Message List Value Message 0001 Controller reset occurred 0002 Degraded unit 0003 Controller error occurred 0004 Rebuild failed 0005 Rebuild completed 0006 Incomplete unit detected 0007 Initialize completed 0008 Unclean shutdown detected 0009 Drive timeout detected www.lsi.com/channel/products...
Page 248 Chapter 12. Troubleshooting Table 14: Error and Notification Message List Value Message 000A Drive error detected 000B Rebuild started 000C Initialize started 000E Initialize failed 000F SMART threshold exceeded 0019 Drive removed 001A Drive inserted 001E Unit inoperable 001F Unit Operational 0021 Downgrade UDMA mode 0022 Upgrade UDMA mode 0023 Sector repair completed...
Page 249 004C Battery temperature is too low 004D Battery temperature is too high 004E Battery capacity test started 004F Cache synchronization skipped 0050 Battery capacity test completed 0053 Battery capacity test is overdue 0055 Battery charging started 0056 Battery charging completed 0057 Battery charging fault www.lsi.com/channel/products...
Page 250 Chapter 12. Troubleshooting Table 14: Error and Notification Message List Value Message 0058 Battery capacity is below warning level 0059 Battery capacity is below error level 005A Battery is present 005B Battery is not present 005C Battery is weak 005E Cache synchronization completed 005F Cache synchronization failed;...
Page 251 8044 Enclosure current normal 8045 Enclosure current over 8046 Enclosure current unknown 8047 Enclosure audio alarm activated but mute 8048 Enclosure audio alarm failed 8049 Enclosure audio alarm removed 804A Enclosure audio alarm added 804B Enclosure audio alarm status unknown www.lsi.com/channel/products...
Page 252: Error And Notification Message Details
If this message occurs more than three times a day, collect the system logs and contact Technical Support. See Also For how to collect the system logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com. 0002 Degraded unit Event Type...
Page 253 Cause The 3ware RAID controller has encountered an internal error. Action Please collect log files and contact LSI Customer Support, as a replacement board may be required. Technical support is reachable at http://www.lsi.com/channel/ContactUs. For information on collecting logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com.
Page 254 Chapter 12. Troubleshooting To lower the likelihood of getting this error, schedule regular verifications. See Also “Setting Overwrite ECC (Continue on Source Error When Rebuilding)” on page 108. “Scheduling Background Tasks” on page 163 0005 Rebuild completed Event Type Information Cause The 3ware RAID controller has successfully completed a rebuild.
Page 255 To prevent unclean shutdowns, always go through the normal shutdown procedure. It is also recommended to use an uninterruptible power supply (UPS) to prevent unclean shutdowns due to sudden power loss. See Also “About Verification” on page 149 www.lsi.com/channel/products...
Page 256 You may also want to use the drive manufacturer’s diagnostic and repair utilities on the drive. See Also For links to drive manufacturer diagnostic utilities and troubleshooting advice, search the LSI KnowledgeBase for keyword 14924 at http://kb.lsi.com. “Basic Troubleshooting: Check This First” on page 228 000A Drive error detected...
Page 257 If necessary, replace the drive. See Also For links to drive manufacturer diagnostic utilities and troubleshooting advice, search the LSI KnowledgeBase for keyword 10894 at http://kb.lsi.com.. 000B Rebuild started Event Type Information Cause The 3ware RAID controller started to rebuild a degraded unit.
Page 258 See Also For links to drive manufacturer diagnostic utilities and troubleshooting advice, search the LSI KnowledgeBase for keyword 10894 at http://kb.lsi.com. “Basic Troubleshooting: Check This First” on page 228 000F SMART threshold exceeded...
Page 259 3ware RAID controller is monitored daily. Action LSI recommends that you replace any drive that has exceeded the SMART threshold. If the drive is part of a redundant unit, remove the drive through 3DM2 or CLI.
Page 260 Do not delete the inoperable unit and recreate it as this will CAUTION: overwrite the data and make data recovery very difficult. You may wish to contact technical support at http://www.lsi.com/channel/ContactUs. See Also “About Inoperable Units” on page 139 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 261 Check for possible causes of UDMA CRC errors such as defective or poor quality interface cables or cable routing problems through electrically noisy environments (for instance, cables are too close to the power supply). Also check for cables which are not standard or exceed the ATA specification. A www.lsi.com/channel/products...
Page 262 Chapter 12. Troubleshooting list of cables for use with 3ware controllers is available at http://www.lsi.com/channel/products/raid_controllers/accessories/cables 0022 Upgrade UDMA mode Event Type Warning Cause During a self-test, the controller found that a drive was not in the optimal UDMA mode and upgraded its UDMA transfer rate.
Page 263 For write commands this means that the controller acknowledges it has completed a write operation before the data is committed to disk. If the 3ware RAID controller cannot commit the data to the drive after it has acknowledged to the host, this message is posted. www.lsi.com/channel/products...
Page 264 To troubleshoot the reasons for the failure, collect the logs for your system and contact 3ware technical support at http://www.lsi.com/channel/ ContactUs. For information on collecting logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com. 0026 Drive ECC error reported...
Page 265 Drive Configuration Block. As part of power-on initialization, the 3ware RAID controller performs a checksum of the DCB area to ensure consistency. Action If this error occurs, please contact 3ware technical support at http://www.lsi.com/channel/ContactUs for assistance. 0028 DCB version unsupported Event Type Error...
Page 266 Chapter 12. Troubleshooting 0029 Verify started Event Type Information Cause The 3ware RAID controller has started verifying the data integrity of a unit. The verification functions for different RAID levels are as follows: • Single. Verify = Media scan • Verify = Media scan RAID 0.
Page 267 Background Task Rate” on page 162. (Initialization occurs at the Rebuild rate.) See Also “About Initialization” on page 146 002B Verify completed Event Type Information Cause Verification of the data integrity of a unit was completed successfully. See Also “About Verification” on page 149 www.lsi.com/channel/products...
Page 268 Chapter 12. Troubleshooting 002C Source drive ECC error overwritten Event Type Error Cause A read error was encountered during a rebuild and the controller is configured to ‘ignore ECC’ or to ‘Force continue on source errors’. The sector in error was reallocated.This will cause uncorrectable blocks to be rewritten, but the data may be incorrect.
Page 269 002F Verify not started; unit never initialized Event Type Warning Cause A verify operation has been attempted by the 3ware RAID controller, but the unit has never been initialized before. The unit will automatically transition to initializing mode and then start a verify. www.lsi.com/channel/products...
Page 270 UDMA 100 or 133 drives. See Also For a list of compatible drives, see the Interoperability list on http://www.lsi.com/channel/support/marketing_resources, -Select Data & Interoperability tab. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 271 0034 Migration failed Event Type Error Cause The migration of a unit has failed. Migration changes can include: • Expanding capacity of a unit by adding drives. • Changing RAID levels, for example, from RAID 1 to RAID 5 www.lsi.com/channel/products...
Page 272 You may also wish to get the logs and contact technical support at http://www.lsi.com/channel/ContactUs. For information on collecting logs, search the LSI KnowledgeBase for keyword 12278 at http://kb.lsi.com.. See Also “RAID Level Migration (RLM) Overview” on page 116...
Page 273 Other 3ware controller models do not have memory that can be removed. Action Replace the incompatible SO-DIMM with a compatible one. See Also For a list of SODIMMs compatible with the 9500S, search the LSI KnowledgeBase for keyword 11748 at http://kb.lsi.com. 0038 SO-DIMM not detected Event Type Error...
Page 274 Chapter 12. Troubleshooting Action Install a compatible SO-DIMM on the controller. See Also For a list of SODIMMs compatible with the 9500S, search the LSI KnowledgeBase for keyword 11748 at http://kb.lsi.com. 0039 Buffer ECC error corrected Event Type Warning Cause The controller has detected and corrected a memory ECC error.
Page 275 Initializations follow the rebuild schedule. Action If you want the initialize to resume, you can disable or modify the schedule through 3DM2 or CLI. See Also “Viewing Current Task Schedules” on page 165 “About Initialization” on page 146 www.lsi.com/channel/products...
Page 276 Chapter 12. Troubleshooting 003D Verify paused Event Type Information Cause The verify operation is paused. Verifies are normally paused for 2 (formerly 10) minutes after a system first boots up. Verifies are also paused during non-scheduled times when scheduling is enabled. Action If you want the verification to resume, you can disable or modify the schedule through 3DM2 or CLI...
Page 277 Some of the flash files with insufficient data may have been lost in the operation. The configuration parameters which are lost will then return to their default values. Action We recommend using 3DM2, 3BM, or CLI to check your settings, in case they were not able to be restored. www.lsi.com/channel/products...
Page 278 The controller will attempt to correct the error by reading the back-up copy of the DCB. If a valid DCB is found, the primary DCB is re-written to rectify the errors. Action LSI recommends verifying the unit. See “Starting a Verify Manually” on page 152. 0043 Backup DCB read error detected Event Type...
Page 279 If the primary copy is valid, the backup DCB will be rewritten to rectify the errors. Action LSI recommends verifying the unit. See “Starting a Verify Manually” on page 152. 0044 Battery voltage is normal...
Page 280 Chapter 12. Troubleshooting 0046 Battery voltage is high Event Type Warning Cause The battery pack voltage being monitored by the Battery Backup Unit has risen above the warning threshold. Action The Battery Backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the warning continues.
Page 281 The most likely cause is ambient temperature. Action The Battery backup Unit is presently still able to backup the 3ware RAID controller, but you should replace the battery pack if the temperature warning persists and is not due to environmental reasons. www.lsi.com/channel/products...
Page 282 The BBU is unable to backup the 3ware RAID controller. Action Contact 3ware technical support at http://www.lsi.com/channel/ContactUs. The battery pack must be replaced if the problem persists and is not due to environmental reasons. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 283 Add fans to your computer case • Move and bundle wiring that is blocking air circulation Contact 3ware technical support at http://www.lsi.com/channel/ContactUs this problem is not due to environmental reasons or improper case cooling. 004E Battery capacity test started Event Type...
Page 284 Chapter 12. Troubleshooting Action None required. See Also See the Install Guide for your controller. 004F Cache synchronization skipped Event Type Warning Cause The cache synchronization that is normally performed when power is restored after a power failure was skipped and write data is still being backed up in the controller cache.
Page 285 Action LSI recommends running the test at least once every 6 months, if the measured battery capacity is longer than 120 hours. If the measured battery capacity is less than 120 hours the recommended test interval is 4 weeks.
Page 286 Chapter 12. Troubleshooting 0057 Battery charging fault Event Type Error Cause The Battery Backup Unit has detected a battery fault during a charge cycle. The Battery Backup Unit is not ready and is unable to backup the 3ware RAID controller. Action Replace the battery pack.
Page 287 Event Type Information Cause A battery pack is connected to the 3ware RAID controller. 005B Battery is not present Event Type Error Cause The battery pack has been removed from the 3ware RAID controller. Action Reinstall the battery pack. www.lsi.com/channel/products...
Page 288 Chapter 12. Troubleshooting 005C Battery is weak Event Type Warning Cause The Battery Backup Unit periodically evaluates the health of the battery and its ability to backup the 3ware RAID controller in case of a power failure. This message is posted when the result of the health test is below the warning threshold.
Page 289 0064 Local link up Event Type Information. Cause Applies to 9750 and 9690SA controllers. A cable has been plugged in, restoring a link to a controller phy. www.lsi.com/channel/products...
Page 290 Chapter 12. Troubleshooting 0065 Local link down Event Type Warning. Cause Applies to 9750 and 9690SA controllers. A cable has been unplugged, removing a link to a controller phy. 0066 Reverted to emergency recovery firmware Event Type Information. Cause The main firmware image is corrupted because the firmware upgrade was interrupted by a power failure, or the firmware update was not able to successfully complete.
Page 291 Call technical support; the board will likely need to be replaced. 8000 Enclosure fan normal Event Type Information. Cause Applies to 9750 and 9690SA controllers. The fan’s performance or operation is now back within the acceptable range. Action None required. www.lsi.com/channel/products...
Page 292 Chapter 12. Troubleshooting 8001 Enclosure fan error Event Type Error. Cause Applies to 9750 and 9690SA controllers. The enclosure fan is not functioning normally and may be blocked or defective. Action Check that the fan or fans are not blocked. If a fan appears defective, replace it as soon as possible.
Page 293 If it is necessary to replace the fan, see your enclosure documentation or contact your enclosure manufacturer. 8005 Enclosure fan off Event Type Warning. Cause Applies to 9750 and 9690SA controllers. An enclosure fan has been turned off. It is no longer cooling the enclosure. www.lsi.com/channel/products...
Page 294 Chapter 12. Troubleshooting Action The enclosure normally controls the on/off function of the fan. If there is no over-heating problem, no action is necessary. 8020 Enclosure temp normal Event Type Information. Cause Applies to 9750 and 9690SA controllers. The enclosure temperature is now back within the acceptable range. Action None required.
Page 295 However, if the temperature is very cold, condensation can occur and cause media errors and damage. Take steps to bring the operating environment back within the enclosure manufacturer’s specifications. Allow cold equipment to warm up gradually before powering on. www.lsi.com/channel/products...
Page 296 Chapter 12. Troubleshooting 8024 Enclosure temp above operating Event Type Error. Cause Applies to 9750 and 9690SA controllers. The enclosure temperature is above the enclosure manufacturer’s specified operating temperature. Action Make sure that the fans are operational. Check for blocked ventilation in the enclosure and the operating environment.
Page 297 8028 Enclosure temp unknown Event Type Warning. Cause Applies to 9750 and 9690SA controllers. The enclosure is reporting that it is unable to determine the temperature of the unit. This may be due to a failed or missing sensor. www.lsi.com/channel/products...
Page 298 Chapter 12. Troubleshooting Action Check the operational status of the temperature sensor. If it has failed, replace See your enclosure documentation or contact your enclosure manufacturer for more information. 8030 Enclosure power normal Event Type Information. Cause Applies to 9750 and 9690SA controllers. The enclosure power supply is now back within the acceptable range.
Page 299 A power supply has been added to the enclosure or an existing power supply has been plugged in. Action None required. 8034 Enclosure power unknown Event Type Warning. Cause Applies to 9750 and 9690SA controllers. There is a power supply in the enclosure, but it is not of a known type. www.lsi.com/channel/products...
Page 300 Chapter 12. Troubleshooting Action Check to be sure the power supply is operational by re-seating or replacing the failed power supply. See your enclosure documentation or contact your enclosure manufacturer for more information. It is recommended to use an uninterruptible power supply (UPS) to protect against power failures.
Page 301 It is recommended to use an uninterruptible power supply (UPS) to protect against power failures. 8043 Enclosure voltage unknown Event Type Warning. Cause Applies to 9750 and 9690SA controllers. The enclosure is not reporting voltage data. This can be due to a failing power supply. www.lsi.com/channel/products...
Page 302 Chapter 12. Troubleshooting Action If applicable, replace the failed power supply. Contact your enclosure manufacturer for more information. 8044 Enclosure current normal Event Type Information. Cause Applies to 9750 and 9690SA controllers. The enclosure power supply current is now back within the acceptable range. Action None required.
Page 303 Check the events listing for other error conditions that may have triggered the alarm. 8048 Enclosure audio alarm failed Event Type Error. Cause Applies to 9750, 9690SA, and 9650SE controllers. The enclosure’s audio alarm has malfunctioned and is not operational. Action Refer to the documentation for your enclosure. www.lsi.com/channel/products...
Page 304 Chapter 12. Troubleshooting 8049 Enclosure audio alarm removed Event Type Warning. Cause Applies to 9750, 9690SA, and 9650SE controllers. The enclosure’s audio alarm is no longer installed. Action None required. 804A Enclosure audio alarm added Event Type Information. Cause Applies to 9750, 9690SA, and 9650SE controllers. An audio alarm is now available for the enclosure.
Page 305: Appendices
The following information is available in the appendices: • Appendix A, “Glossary” on page 294 • Appendix B, “Driver and Software Installation” on page 301 • Appendix C, “Compliance and Conformity Statements” on page 355 • Appendix D, “Warranty, Technical Support, and Service” on page 357 www.lsi.com/channel/products...
Page 306: Glossary
3BM is included with the controller and is updated when the controller firmware is upgraded. The latest firmware and code set is available for download from the 3ware web site: http://www.lsi.com/channel/ChannelDownloads • 3ware Disk Manager. The 3ware disk manager is a web-based 3DM2.
Page 307 RAID 5, RAID 6, and RAID 50 configurations. Distributing parity data across drives provides both protection of data good performance. • . A unique identifier for a specific drive in a system. Also called a Drive ID port ID. www.lsi.com/channel/products...
Page 308 • Expanders are simple switches in enclosures that provide Expander. connectivity between the 3ware 9750 RAID controller and the other devices in the SAS domain. Expanders allow one phy to connect to multiple drives. • . To remove the association of a unit with a controller. Does Export a unit not affect the data on the drives.
Page 309 (XOR) algorithm and writes to the disk drives in RAID 5, RAID 6, and RAID 50 units. This data can be used with the remaining user data to recover the lost data if a disk drive fails. • . Printed circuit board. www.lsi.com/channel/products...
Page 310 Phys are transceivers that transmit and receive the serial data stream Phy. that flows between the controller and the drives. 3ware 9750 controllers have multiple phys. These phys are associated with virtual ports (vports) by 3ware software to establish up to 127 potential connections with the SAS or SATA hard drives.
Page 311 The stripe size is user-configurable at 64 KB, 128 KB, or 256 KB. This stripe size is sometimes referred as a “minor” stripe size. A major stripe size is equal to the minor stripe size times the number of disks in the unit. www.lsi.com/channel/products...
Page 312 The 3ware 9750 controllers has multiple wide port connectors that contain 4 phys each. These phys can...
Page 313: Driver And Software Installation
Before installing the 3ware driver, you must have already installed your 3ware RAID controller in the system. Consult the installation guide that came with your controller for how to do this. You can download the installation guide from: http://www.lsi.com/channel/ChannelDownloads. www.lsi.com/channel/products...
Page 314 • FreeBSD: packages/drivers/freebsd/src/<version> • You can download the latest compiled and tested driver LSI web site. modules and driver source files for FreeBSD from the LSI web site at http://www.lsi.com/channel/ChannelDownloads. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 315 "Creating a Unit through 3BM " and "Ordering Units in 3BM" on pages 97 and 101. Insert the diskette containing module into the diskette drive. tws.ko At the FreeBSD boot menu, select 6 "Escape to loader prompt." www.lsi.com/channel/products...
Page 316: Updating Drivers Under Freebsd
Drivers can be updated either from source files or with driver modules. Using source files, you can compile drivers into the kernel or you can create modules for versions of FreeBSD for which LSI does not supply modules. 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 317 Open your current configuration file: (GENERIC, SMP, or PAE or custom config), with vi or other editor. Make sure “ ” is not Device tws # 3ware 9750 series commented out. Save changes. In /usr/src/sys/conf/files add the following entries between the entries for twa and twe: optional tws \ dev/tws/tws.c...
Page 318 Appendix B. Driver and Software Installation config_name cd ../compile/< > make clean make cleandepend make depend make make install Reboot your system. When the system reboots, the new kernel driver module will load automatically. Updating the 3ware Kernel Driver Module Under FreeBSD The following steps describe how to update the 3ware driver with a kernel driver module under FreeBSD.
Page 319 To load the driver as a module In the current configuration file under /usr/src/sys/i386/conf or /usr/src/sys/amd64/conf comment out the entry: "Device tws # 3ware 9750 series". This will unlink the old driver once you rebuild the kernel. Rebuild the kernel.
Page 320: Installing Management Software (3Dm2 And Cli)
The following steps describe how to install software on FreeBSD at a command line, using a text-only interface. You must be root to run the installer. Download the LSI 3ware FreeBSD installation image from LSI channel website at http://www.lsi.com/channel/ChannelDownloads. Mount the image or burn the image to a CD.
Page 321: Installing 3Ware Drivers And Software Under Linux
Driver Installation Under Red Hat or Fedora Core Linux • Driver Installation Under SUSE Linux • Compiling a 3ware Driver for Linux • Updating the 3ware Driver Under Red Hat or Fedora Core • Updating the 3ware Driver Under SUSE • Installing Management Software (3DM2 and CLI) www.lsi.com/channel/products...
Page 322: Driver Installation Under Linux
Refer to the release notes for more details. If you are using an unsupported Linux distribution or kernel for which there is not a driver available from the LSI download page, search the LSI KnowledgeBase for keyword 14546 at http://kb.lsi.com. You can also contact LSI Technical Support, or email your driver request to support @lsi.com.
Page 323: Obtaining 3Ware Linux Drivers
• You can download the latest compiled and tested driver for LSI web site. supported Linux distributions from the LSI web site at http://www.lsi.com/channel/ChannelDownloads. Also included are the 3ware driver sources to compile kernel specific drivers for many other Linux distributions.
Page 324: Driver Installation Under Red Hat Or Fedora Core Linux
To manually mount the CD, type: mount -t iso9660 /dev/cdrom /mnt To start autorun, type: /mnt/autorun When it starts, you will be asked to agree to the LSI software license. To continue, click Agree When the 3ware Menu appears, click the Driver Disk Images button.
Page 325 A number of files will load and then a message will prompt you to insert your driver install disk. Install the 3ware kernel driver module, using the driver install diskette: Insert the driver install diskette containing the 3ware driver and press Enter. The system automatically reports: Loading 3w-sas www.lsi.com/channel/products...
Page 326 Appendix B. Driver and Software Installation When prompted, select the proper language and keyboard types for your locality. After installation completes, remove media (CD and floppy disks). Click reboot button to finish installation. Installing the 3ware Kernel Driver Module on a Red Hat or Fedora Core Linux System that Boots From a Different Device The steps for installing the 3ware kernel driver module vary slightly,...
Page 327 For Redhat Linux on AMD Opteron and Intel EM64T, type: <version> cp /mnt/cdrom/packages/drivers/linux/redhat/ <kernel string> x86_64/3w-sas.ko /lib/modules/ /kernel/ drivers/scsi/3w-sas.ko For Fedora Core on AMD Opteron and Intel EM64T, type: <version> cp /mnt/packages/drivers/linux/fedora/ /x86_64/ <kernel string> 3w-sas.ko /lib/modules/ /kernel/drivers/ scsi/3w-sas.ko If prompted to overwrite, type www.lsi.com/channel/products...
Page 328 Appendix B. Driver and Software Installation For 2.6 Kernels, add the following line to /etc/modprobe.conf alias scsi_hostadapter 3w-sas Update the file, by issuing the following command: modules.dep /sbin/depmod -a Run mkinitrd by entering the following: <kernel string> /sbin/mkinitrd -v -f /boot/initrd- .img <kernel string>...
Page 329: Driver Installation Under Suse Linux
You can also incorporate the insmod command into a startup script. Driver Installation Under SUSE Linux Materials required • LSI 3ware CD • Floppy diskette or USB drive, if you need to make a driver install disk • SUSE Linux Installation disk (Not required if SUSE Linux is already installed on another drive.)
Page 330 Note: If you need to create a Linux driver diskette for a Linux distribution other that what is available on the menu, search the LSI KnowledgeBase for keyword 14546 at http://kb.lsi.com. To copy the driver to a USB drive Insert the 3ware CD into your system.
Page 331 3w-sas.ko • For SMP kernels: 3w-sas.smp • For high memory kernels: 3w-sas.big • For i586 kernels: 3w-sas.586 • For Xen kernels: 3w-sas.xen Log in as root. Edit and make sure the file contains the /etc/sysconfig/kernel following line: INITRD_MODULES="reiserfs 3w-sas" www.lsi.com/channel/products...
Page 332 If the kernel driver module installation fails, confirm that the correct driver was installed. If a driver is not available for your system, you will need to compile your own driver. For more information, search the LSI KnowledgeBase for keyword 14546 at http://kb.lsi.com. Type: /sbin/depmod -a 3ware SATA+SAS RAID Controller Card Software User Guide, Version 10.2...
Page 333: Compiling A 3Ware Driver For Linux
If you are using a Linux distribution for which there is not a compiled driver available from 3ware, you can copy the source from the 3ware CD or download the source from the LSI website and compile a new driver. For more information, search the LSI KnowledgeBase for keyword 14546 at http://kb.lsi.com.
Page 334 Appendix B. Driver and Software Installation For Red Hat or Fedora Core Uniprocessor <version> /3w-sas.ko /lib/modules/ <kernel string> /kernel/drivers/scsi/3w-sas.ko For Red Hat SMP <version> /3w-sas.smp /lib/modules/ <kernel string> /kernel/drivers/scsi/3w-sas.ko For Red Hat Bigmem <version> /3w-sas.big /lib/modules/ <kernel string> /kernel/drivers/scsi/3w-sas.ko For Red Hat Xen <version>...
Page 335: Updating The 3Ware Driver Under Suse
. If not, add it after the modules.dep 3w-sas entry. 3w-xxxx Complete the upgrade by upgrading the initial ramdisk. (Skip to step 10 if you prefer to use , instead.) insmod 3w-sas.ko Make sure the file / etc/sysconfig/kernel contains the following line: INITRD_MODULES=”3w-sas” www.lsi.com/channel/products...
Page 336: Installing Management Software (3Dm2 And Cli)
If the new driver fails to load properly, confirm that you used correct driver. If your kernel or SUSE version is not supported, you will need to compile your own driver. For more information, search the LSI KnowledgeBase for keyword 14546 at http://kb.lsi.com.
Page 337: Installing 3Ware Drivers And Software Under Mac Os X
The following topics are included in this section: • Driver and Software Installation • Uninstalling 3ware Software under Mac OS X Driver and Software Installation You can install all software at once, or you can use the installer to install specific components. www.lsi.com/channel/products...
Page 338 Download the Mac 3ware installation CD from http://www.lsi.com/ channel/ChannelDownloads. LSI provides two different image type files (3wareCD.cdr or 3wareCD.dmg). Once downloaded to your Mac double-click on either image to mount the image and open the image for browsing. Double-click the icon StartInstall to begin the software and driver installation process.
Page 339 Installing 3ware Drivers and Software under Mac OS X On the License Agreement page, accept the agreement and click Next. Figure 114. License Agreement Screen www.lsi.com/channel/products...
Page 340 Appendix B. Driver and Software Installation If you want to change where the 3ware Disk Management tools 3DM2 and CLI will be installed, you can change the path and directory. Default install location for Mac OS X 10.6.0 is: /opt/3ware Default install location for Mac OS X 10.5.0 is: /Applications/3ware When you are ready, click Next.
Page 341 Figure 116. Select Components to Install Screen This screen summarizes what you selected in the previous two screens and includes the total size of the installation. When you are ready, click Install to start the installation. Figure 117. Preinstall Summary Screen www.lsi.com/channel/products...
Page 342: Uninstalling 3Ware Software Under Mac Os X
Appendix B. Driver and Software Installation When the final installation screen lets you know that installation is complete, click Finish. Figure 118. Final Installation Screen You will be prompted to restart your computer in order for the driver to be used with your 3ware RAID controller.
Page 343: Installing 3Ware Drivers And Software Under Opensolaris
This section provides detailed instructions for installing the 3ware driver and the RAID management software. • Installing the Driver and Software when LSI 3ware RAID Controller is used as Primary Storage • Installing the Driver and Software when LSI 3ware RAID Controller is used as Secondary Storage •...
Page 344 10 Type: ./setupSolaris_x86.bin and press Enter. Installing the Driver and Software when LSI 3ware RAID Controller is used as Secondary Storage The steps below describe how to install the 3ware driver and RAID management software from a graphical window. You must be root to run...
Page 345 Installing 3ware Drivers and Software under OpenSolaris the installer.Download the LSI 3ware complete ISO image from http://www.lsi.com/channel/ChannelDownloads and burn it to a CD or mount the ISO image directly under OpenSolaris. With your computer on, boot to OpenSolaris from another boot device.
Page 346 Appendix B. Driver and Software Installation On the License Agreement page, accept the agreement and click Next Figure 120. License Agreement Screen If you want to change where the components will be installed, you can change the path and directory. When you are ready, click Next Figure 121.
Page 347 Next Figure 122. Select Components to Install Screen • The LSI 3ware OpenSolaris driver is required for the operating system to be able to interact with the 3ware RAID controller. (Installing the driver may require that you restart your computer.) •...
Page 348: Installing The Driver And Software From The Command Line
You must be root to run the installer. To install the driver and software on OpenSolaris from the command line Download the LSI 3ware OpenSolaris installation image from http://www.lsi.com/channel/ChannelDownloads and mount the image or burn it to a CD-ROM disc.
Page 349: Uninstalling 3Ware Software Under Opensolaris
Navigate to the directory where you installed the software. The default directory is /opt/3ware. Change to the subdirectory “_uninst”. To uninstall in text mode, type: and press Enter ./uninstall.bin -console To uninstall in graphical mode, type: and press Enter. ./uninstall.bin Follow the prompts to remove the installed components. www.lsi.com/channel/products...
Page 350: Installing 3Ware Drivers And Software Under Vmware
Uninstalling 3ware Software on VMware Driver Installation Under VMware ESX/ESXi 4.x Server This section provides details about how to install the driver for your LSI 3ware RAID controller under VMware ESX/ESXi Server 4.x. It is organized into these sections: •...
Page 351 You need a copy of: LSI 3ware VMware 4.0 driver image (3w-sas.iso) on CD. You need to download the VMware 4.0 driver from the LSI website at: http://www.lsi.com/channel/ChannelDownloads. Save the compressed file and extract the 3w-sas.iso file. Then burn the image to a iso CD.
Page 352 VMware vSphere CLI download. Depending upon your selection of ESX installation or ESXi installation, there are several options available for you to install and update the LSI 3ware VMware 4.x driver. • If you are using ESX installation you need either: •...
Page 353: Updating The Firmware Under Vmware
13 Now you are ready to create VMs; storage pools, etc. Installing the Driver using esxupdate To update or add LSI 3ware drivers on existing ESX installations using esxupdate. Place the driver CD in the CD-ROM drive of the ESX host.
Page 354: Installing 3Ware Raid Controller Management Software For Vmware
Prerequisite to Software Installation: You need a copy of: Software utilities 3DM2 and CLI are available on the management software CD. You need to download the LSI 3ware management software CD from the LSI website at: http://www.lsi.com/channel/ChannelDownloads and burn the image to a 3ware RAID controller management software includes 3DM2 and CLI.
Page 355: Installing 3Ware Drivers And Software Under Windows
Consult the installation guide that came with your controller for how to do this. If you do not have a hardcopy of the installation manual, it is available in the “doc” folder on your 3ware CD, or you can download it from the LSI website at http://www.lsi.com/channel/ChannelDownloads.
Page 356 You must have administrator privileges for your system to install the Windows operating system and the 3ware driver. Materials Required • LSI 3ware CD • Microsoft Windows installation media (Not required if Windows is already installed on another drive.). Creating...
Page 357 Type S to specify that you have an additional 3ware RAID controller. Insert the 3ware driver disk and press Enter. When a box with LSI 3ware 9750 RAID Controller appears, press Enter to select it. Type S if you have additional devices to add. Otherwise, press Enter.
Page 358 Browse and navigate to the location of the driver. When the message “Select the driver to be installed” appears, choose 3ware 9750 RAID Controlle r and click Next Continue with the normal Windows installation at this point. There are no instructions after installing the driver that are specific to 3ware.
Page 359 Device Driver Installation Wizard. Figure 125. 3ware Device Driver Installation Wizard Click Next You will see the following screen. The green checkmarks indicate successful installation of the driver. If unsuccessful, there will be a red checkmark. Figure 126. Final Installation Screen www.lsi.com/channel/products...
Page 360: Updating The 3Ware Driver Under Windows
The installer will select the correct driver for your Windows operating system and open the 3ware Device Driver Installation Wizard. If you downloaded the Device Driver Install Wizard from the LSI website, unzip the file to a directory, and then double-click that file to open the 3ware Device Driver Installation Wizard.
Page 361 Figure 127. 3ware Device Driver Installation Wizard After you click , the following screen appears. The green Next checkmarks indicate successful installation of the driver. If unsuccessful, there will be a red checkmark. Figure 128. Final Installation Screen Click Finish to exit the installer. www.lsi.com/channel/products...
Page 362: Installing Software From A Graphical User Interface (Gui)
To install the 3ware management software With your computer on, insert the 3ware CD that came with your 3ware RAID controller. The CD should automatically launch and display the LSI License window. If it does not, you can start it manually. •...
Page 363 CLI will be installed, you can change the path and directory. When you are ready, click Next Figure 131. Specify Directory Path Screen Select what components you want to install and click Next 3DM2 and CLI are applications that let you set up and manage RAID units. www.lsi.com/channel/products...
Page 364 Appendix B. Driver and Software Installation Figure 132. Select Components to Install Screen If you unselect Enable Web Interface , the 3DM2 web interface will not be enabled. In this case, an additional screen will display, that allows you to enable email notification. (If you do enable the web interface, you can enable this feature later, after 3DM2 has been installed.) If you are prompted to configure email notification, check the box and complete the 3DM2 Email Configuration screen.
Page 365 On the summary screen, review the installation that is about to occur. If you want to make changes, use Back to move back through the screens. When you are ready, click to continue. Install Figure 134. Installation Summary Screen www.lsi.com/channel/products...
Page 366: Uninstalling 3Ware Software Under Microsoft Windows
Appendix B. Driver and Software Installation 10 When the final installation screen lets you know that installation is complete, click Finish Figure 135. Final Installation Screen Uninstalling 3ware Software under Microsoft Windows Use the Add or Remove Programs control panel to uninstall 3DM2. •...
Page 367: Compliance And Conformity Statements
Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCC radio frequency emission limits, use shielded cables and connectors between all parts of the computer system. Changes or modification to the product may void the user’s authority to operate this equipment. www.lsi.com/channel/products...
Page 368: Canadian Compliance Statement
Appendix C. Compliance and Conformity Statements Canadian Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada. European Community Conformity Statement The Controller Models 9750-4i, 9750-8i, 9750-8e, 9750-4i4e, 9750-16i4e, and 9750-24i4e are in conformity with the following Common Technical Regulations and/or normative documents: EN 55022...
Page 369: Warranty, Technical Support, And Service
(12) months from the date of original purchase. LSI, at no charge and at its option, will repair or replace any part of this product which proves defective by reason of improper workmanship or materials.
Page 370: Warranty Service And Rma Process
LSI has been advised of the possibility of such damages. LSI is not liable for and does not cover under warranty, any costs associated with servicing and/or the installation of LSI products.
Page 371: Sales And Ordering Information
LSI also offers support 24 hours a day, 7days a week at:. 888-646-4566 or 408-433-4567 in North America. For international customers call 00-800-5745-6442. For the latest LSI news and support updates or tweets sign up on our Twitter account at: http://www.twitter.com/LSISupport. Sales and ordering information For sales inquiries, visit http://www.lsi.com/channel/ContactUs...
Page 372: Index
Index definition active content in the 3ware HTML Bookshelf, security message about Advanced Content Streaming Numerics 2TB support All RAID keys failed validation (0080) Backup DCB read error detected (0043) help Battery capacity is below error level (0059) main screen Battery capacity is below warning level (0058) navigation Battery capacity test completed (0050)
Page 373 Primary DCB read error occurred (0042) background task mode, setting RAID key not found (0081) background task rate Rebuild completed (0005) background task rate, setting Rebuild failed (0004) definition Rebuild paused (003B) initialization Rebuild started (000B) overview Replacement drive capacity too small (002E) prioritizing www.lsi.com/channel/products...
Page 374 rebuilding a unit relationship of task mode and task rate definition scheduling installation verification Command Logging Backup DCB read error detected (0043) enabling or disabling Basic read cache mode Compliance and Conformity Battery capacity is below error level (0059) configuration Battery capacity is below warning level (0058) changing Battery capacity test completed (0050)
Page 375 Drive Information page, 3DM2 Enclosure fan removed (8002) Drive inserted (001A) Enclosure fan unknown (8004) drive locate 193, 196, 223 Enclosure Information page (3BM) Drive not supported (0030) Enclosure power added (8033) drive performance monitoring Enclosure power fail (8031) www.lsi.com/channel/products...
Page 376 Enclosure power normal (8030) FCC Radio Frequency Interference Statement Enclosure power off (8037) firmware Enclosure power removed (8032) definition Enclosure power unknown (8034) downloading Enclosure removed (0062) showing version 190, 191 enclosure status indicators updating Enclosure Summary page (3DM2) Flash file system error detected (003F) Enclosure temp above operating (8024) Flash file system repaired (0040) Enclosure temp added (8026)
Page 377 Maintenance page, 3DM2 changing the link speed media scans Controller Phy Information page (3BM) (verification of non-redundant units) Controller Phy Policies page (3BM) menus, 3DM2 Controller Phy Summary page (3DM2) 75, 77, 199 message url http link speed, changing www.lsi.com/channel/products...
Page 378 phy (definition) viewing (3DM2) phy identifier (definition) rebuild task schedule (definition) seeing a list of Rebuilding (unit status) viewing information about rebuilding a unit policies controller initial settings 3DM2 155, 211 unit about units cancelling and restarting port definition definition introduction port ID (definition) Rebuild-Paused (unit status)
Page 379 3BM system requirements partitioning and formatting drive requirements policies, setting 100, 201 enclosure requirements read cache policy, 3DM2 motherboard and slot read cache policy, working with operating systems rebuilding a unit other requirements in 3BM in 3DM www.lsi.com/channel/products...
Page 380 in 3DM2 manually stopping (3DM2) removing in 3DM2 Verify-Paused (unit status) statuses 137, 211 viewing 3DM2 remotely Unit Maintenance in 3DM2 VMware driver unit number (definition) installation unit statuses volume verifying a unit specifying a boot volume size in 3BM volumes in 3DM in a unit...

This manual is also suitable for:

3ware 9750-4i 3ware 9750-8i 3ware 9750-8e 3ware 9750-24i4e 3ware 9750-16i4e

LSI 3ware 9750 User Manual

About this User Guide

Chapter 1. Introducing the LSI 3Ware SATA+SAS RAID Controller Card

Chapter 2. First-Time RAID Configuration Using 3BM

Chapter 3. Getting Started with Your 3Ware RAID Controller

Chapter 4. 3Ware BIOS Manager (3BM) Introduction

Chapter 5. 3DM2 (3Ware Disk Manager 2) Introduction

Chapter 6 Configuring Your Controller

Chapter 7. Configuring Units

Configuring Units

Chapter 8. Maintaining Units

Maintaining Units

Chapter 9 Maintaining Your Controller

Chapter 10. Enclosure Management

Chapter 11. 3DM2 Reference

Chapter 12. Troubleshooting

Appendices

Glossary

Driver and Software Installation

Compliance and Conformity Statements

Warranty, Technical Support, and Service

Index

Quick Links

Troubleshooting

Related Manuals for LSI 3ware 9750

Summary of Contents for LSI 3ware 9750