Error Message And Corrective Actions - Citizen CL-S400DT Technical Manual

4-1. Error Message and Corrective Actions

When an error occurs, the error condition will be displayed on the operation panel. The POWER
LED flashes in red and the LCD shows the error contents.
In case of an error, the printer enters off line except for the following errors.
- LCD: Alarm Head Hot
- LCD: Alarm Cutter Hot
- LCD: Alarm Head Check
Causes/Corrective Actions
Head temperature - high temperature abnormality
• Printing stops temporarily.
Wait until the thermal head gets cool.
Head temperature - low temperature abnormality
• Printing is impossible. Start printing after the
thermal head becomes warm.
Cutter motor temperature abnormality (Option)
• Cutting action stops temporarily.
Wait until the cutter motor gets cool.
Cover open
• Close the cover.
Paper end
• Add media.
Paper out (paper position undetectable)
• Incorrect positioning of the adjustable sensor:
Adjust the sensor position correctly to label
media and the black mark of tag media..
• Incorrect setting of "Media Sensor" submenu:
Match the setting (See Through, Reflect, None)
with media to be used.
• Incorrect sensor adjustment against media to be
used:
Enter sensor adjustment mode by turning ON
while pressing and holding [MENU], [FEED]
and [STOP] keys. Then perform sensor
adjustment.
For details, refer to 2-3-3
settings in Factory
Paper jam
• Remove the jammed media.
"(3) How to change the
mode" in Chapter 2.
4-1. Error Message and Corrective Actions
POWER LED
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
4-3
Chapter 4 Troubleshooting
LCD
Alarm
Head Hot
Error
Head Cold
Alarm
Cutter Hot
Error
Cover Open
Error
Paper End
Error
Paper Load
Error
Paper Jam
CL-S400DT