Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Citizen OPTICAL MOUSE
Summary of Contents for Citizen OPTICAL MOUSE
- Page 1 SER'S ANUAL Thermal Label & Barcode Printer CLP-521...
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Page 2: Table Of Contents
CONTENTS Before Operation Introduction -------------------------------------------------------------------------- 3 COMPLIANCE STATEMENT FOR EUROPEAN USERS ----------------------------- 4 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ----------------------- 4 EMI COMPLIANCE STATEMENT FOR CANADIAN USERS------------------------ 5 ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS ----- 5 Important Safety Instructions ------------------------------------------------------- 6 Notice --------------------------------------------------------------------------------- 7 SAFETY INSTRUCTIONS ------------------------------------------------------------ 8 Chapter 1 Setup... -
Page 3: Introduction
INTRODUCTION Thank you very much for purchasing Citizen's compact direct thermal label & barcode printer Model CLP-521 that offers high performance printing at 4 inches per second on 4.1 inch media at very low cost. ❚❚❚ ❚❚❚ Main Features <High-speed, high-quality printing>... -
Page 4: Compliance Statement For European Users
COMPLIANCE STATEMENT FOR EUROPEAN USERS CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (73/23/EEC)/EN60950-1 EMC Directive (89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. -
Page 5: Emi Compliance Statement For Canadian Users
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS This Class A digital apparatus complies with Canadian ICES-003. This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. -
Page 6: Important Safety Instructions
Important Safety Instructions • Read all of these instructions and save them for later reference. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. -
Page 7: Notice
Notice • Before use, be sure to read this manual. And keep it handy for reference when needed. • The contents of this manual may change without prior notice. • Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited. -
Page 8: Safety Instructions
SAFETY INSTRUCTIONS which must be strictly observed ! • To prevent personal injury or property damage, the following shall be strictly observed. • The degree of possible injury and damage due to incorrect use or improperly following instructions is described below. Indicates a situation which, if not observed and handled Warning properly, could result in death or serious injury. -
Page 9: General Precautions
General Precautions Caution • Prior to operation, read the safety instructions carefully and observe them. • Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems. • Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage. -
Page 10: Chapter 1 Setup
Setup Confirmation of Carton Contents Removing the Packing Material The printer is shipped with adhesive tape in place to hold the top cover closed. Simply remove the two pieces of tape on either side of the top cover. Then simply open the cover by lifting up and tipping it backwards. There is another strip of adhesive tape that must be removed which holds the mechanism closed for shipping. -
Page 11: Part Names And Functions
Setup Caution • Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop. - Page 12 Setup Part Names and Functions 5 Media holder bar The media is supported by the media holder bar when installed in the printer. 6 Media holder guide This guide is moved horizontally to match the media size. The guide can be sliding it from the holder bar. 7 Motor cover It discharges the heat of the media feed motor.
- Page 13 Setup Part Names and Functions = Thermal printhead This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface. ~ Platen Interlocked with the thermal printhead, it feeds media backwards or forwards. ! Upper sensor (!- Setting sensor positions ) and bottom sensor (!-...
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Page 14: Operation Panel
Setup Part Names and Functions Operation Panel 1 POWER LED LED Functions (p.20) This is lit when the printer power is on. (green) 2 PRINT LED This is lit when the printer is able to print. (green) 3 CONDITION LED This is on when selecting settings. -
Page 15: Rear View
Setup Part Names and Functions Rear View 1 Serial interface (RS232C) Serial interface (p.45) This receives serial transmission of data from a host computer. 2 Parallel interface (Centronics parallel or IEEE1284) Parallel Interface (p.47) This receives parallel transmission of data from a host computer. USB Interface (p.50) 3 USB interface This receives USB transmission of data from a host computer. -
Page 16: Connection To Power
Setup Connection to Power 1. Check that the power switch to the printer is turned OFF. 2. Connect the connector of the power cord to the power cord inlet on the printer. 3. Insert the plug of the power cord in the AC outlet. Power Switch AC Outlet Power Cord Inlet... -
Page 17: Connection To A Computer
Setup Connection to a Computer This product has three interfaces that can be used to receive printing data: a serial port (RS232C), parallel port (IEEE1284, Non-L. P. S.), and a USB port (USB1.1). An optional internal Ethernet or Wireless LAN port can be added by your dealer. -
Page 18: Chapter 2 Printer Operation
Printer Operation Power ON/OFF Turning on the power 1. Turn on the power switch on the back of the printer. 2. The POWER and PRINT LED are lit. Operation Panel Power Switch Turning off the power 1. Turn off the power switch on the back of the printer. 2. -
Page 19: Normal Operating Mode
Printer Operation Normal Operating Mode When the power is turned on, the printer enters normal operating mode. Menu Setting Mode (p.27) The control keys activate the following functions. 1 PAUSE key: Temporarily pauses printing • When this key is pushed once, the PRINT LED turns off and the printer temporarily pauses. -
Page 20: Printer Operation
Printer Operation Normal Operating Mode LED Functions In addition to normal operating mode, when an abnormal condition is detected in the printer, an alarm sounds and each LED either lights up or flashes to indicate the type of error. 1 POWER LED It lights up when printer power is turned on. -
Page 21: Setting The Media
Printer Operation Setting the Media Media Sizes The position of label and tag media is sensed by either a transparent sensor or a reflective sensor. Transparent sensor: Detects the gaps between label media and notches of tag media Reflective sensor: Detects the black mark Label media Continuous media... - Page 22 Printer Operation Setting the Media Installing the Media 1. Push the large blue-head open lever to release the head unit and sensor arm. It can be opened to the position shown below by lifting the head unit by hand. Large blue-head open lever 2.
- Page 23 Printer Operation Setting the Media Sensor Selection Method 6. Setting sensor positions. (Transparent ↔ Reflective) When using a transparent sensor (p.34) Move the bottom sensor close to the center of the width of the media, Adjusting the Transparent then align the upper sensor marker and the bottom sensor marker (white) sensor (p.35) using the movable media guide.
- Page 24 Printer Operation Setting the Media 7. Align the media with the left fixed media guide (2 locations), align the right movable media guide with the media width, and lower the sensor arm. Fixed media guide Movable media guide Sensor arm Media thickness Adjustment 8.
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Page 25: Mode Settings
Printer Operation Mode Settings Turning on the power while pressing keys in the following combinations starts Operation Panel (P.14) various functions. Mode Key operation HEX dump mode Turning power on while pushing the STOP key. Self print mode Turning power on while pushing the FEED key. Menu setting mode Turning power on while pushing the MODE/REPEAT key. - Page 26 Printer Operation Mode Settings Self Print Mode Performing a self test print is an easy way to check on the state of printer setting and printing quality. Install the media as explained in “Installing the Media” and then operate the printer as follows. Case of label media Setting the Media (P.21) Turn on printer power while pushing...
- Page 27 Printer Operation Mode Settings Menu Setup Mode If the printer power is turn on while the MODE/REPEAT key is pressed, the printer enters menu setup mode. In this mode, the printer’s configuration can be changed using the VuePrint Menu System. During menu setting mode, the PRINT LED and CONDITION LED are on.
- Page 28 Printer Operation Mode Settings Menu Setting Flow Chart The following is a flow chart showing the CLP-521 VuePrint menu system. Menu Setting Mode (p.27) MODE/REPEAT key + Power on Press FEED key for 3 seconds Do you Example of printing during Initialization of the EXIT want to reset this...
- Page 29 Printer Operation Mode Settings Operation Panel YES / Select / Save NO / Next Item / Change Value Next Digit Exit to previous menu Change • Sensor Level Value EXIT EXIT Changing the • Buzzer Select Print Speed parameter • Metric/Inch •...
- Page 30 Printer Operation Mode Settings Shown below is a sample menu output from the CLP-521 VuePrint menu system. This particular example is changing the print speed and print darkness then continues through the remainder of the “Print Setup” menu. The actual output from the printer is "vertically reversed" due to the way the printer outputs the menu options.
- Page 31 (p.28) * The settings of the Symbol Set can be changed only by a command. Note: Citizen continually enhances its printers with new options and settings based on our customer's requests. Extra or changed menu items may appear on the above print out in some case.
- Page 32 Printer Operation Mode Settings Menu Setting Table Page Setup Menu - allows you to change settings related to the media or print quality. System Setup Menu - allows you to change settings for the printer hardware and basic control systems. After Print Menu - changes how the printer reacts after the label has been printed.
- Page 33 Printer Operation Mode Settings Top Menu Sub Menu Default Menu Remarks Off ..Auto configure ineffective. When a peeler unit or auto-cutter is installed but has not been started, it is off and the operation is selected by “Function select”. Selects the type of options installed and Function Select Tear...
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Page 34: Chapter 3 Printer Adjustments
Printer Adjustments Sensor Adjustments The sensing level of both the transparent (see thru) and reflective sensors is adjusted separately and independently. Firstly, the sensor type must be selected either using the VuePrint menu system or the Sensor Method Selection shown below. Then the adjustment and calibration of the sensor can be made. - Page 35 Printer Adjustments Sensor Adjustments Adjusting the Transparent sensor Media Setting (p.23) 1. Push the large blue-head open lever to open the head unit and sensor arm, then return only the sensor arm to its original position. Align the upper sensor marker and the bottom sensor marker (white) using the movable media guide.
- Page 36 Printer Adjustments Sensor Adjustments Adjusting the Reflective sensor 1. Open the printhead and the sensor arm, then align the position of the sensor marker of the bottom sensor is at the center of the black mark on the media. Black mark Media Bottom sensor Black mark...
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Page 37: Media Thickness Adjustment
Printer Adjustments Media Thickness Adjustment It may be necessary to adjust the printer according to the thickness of the Installing the Media (p.22) media being used. This can be done easily by rotating the media adjustment dial to improve the print quality. •... -
Page 38: Media Width Adjustment
Printer Adjustments Media Width Adjustment The head pressure varies according to the width of the media being printed. Installing the Media (p.22) The head pressure balance must be adjusted according to media width so that constant head pressure is applied to the head. With this printer, it can be adjusted easily by turning the media width adjustment dial. -
Page 39: Cleaning
Printer Adjustments Cleaning Wipe off any foreign matter such as media dust, dirt and adhesive substances built up around the prinhead with the head cleaning pen (head cleaner) provided, and use a soft cloth soaked in ethyl alcohol for the platen etc. It is particularly important to clean the thermal printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the thermal printhead. -
Page 40: Chapter 4 Troubleshooting
Troubleshooting This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed. Items to check when a malfunction occurs When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer. -
Page 41: Troubleshooting
Troubleshooting Indication Check Corrective action The printer is not 3) Is the thermal printhead 3) If it is dirty, remove the dirt with the Cleaning (p.39) printing neatly. dirty? attached head cleaner. Is a label stuck to the head. If a label is stuck to the head, remove Note: Do not use a metal object to remove a label stuck to the inside of the printer. -
Page 42: Appendixes
Appendixes Specifications Item Description Printing Printing method Thermal transfer Resolution Main scanning line density: 203 dots/inch (8 dots/mm) Sub- scanning line density: 203 dots/inch (8 dots/mm) Head 864 dots (effective dots: 832 dots) Max. print width 104 mm 4.1 inch Max. - Page 43 Appendixes Specifications Item Description Font 1. Seven kinds of fixed pitch font • Overseas, English fonts and European fonts 2. OCR fonts OCR-A, OCR-B 3. Proportional fonts CG Triumvirate smooth font CG Triumvirate Bold smooth font (6, 8, 10, 12, 14, 18, 24, 30, 36, 48 points) •...
- Page 44 Appendixes Specifications Item Description Environment Operating temperature Operating temp. 0 to 40°C, humidity 30 to 80%, condensation free conditions: (Conditions: ventilation, and natural convection) Storage temperature Temp. –20 to 60°C, humidity 5 to 85% conditions (Conditions: ventilation, and natural convection) Operating assurance temperature Printing assurance temperature Humidity %...
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Page 45: Interfaces
Appendixes Interfaces This printer is connected to a computer and prints according to commands sent from the computer. There are three types of computer interfaces, and these are connected to devices suited to each type of interface. The printer can also be connected to a computer by the optional Ethernet and wireless LAN. - Page 46 Appendixes Interfaces XON/XOFF Protocol Requirements to output X-ON code • Communication is possible when the power is on. • When the receive buffer has less than 128 byte available, XOFF code is output, then the receive buffer has at least at least 1024 bytes available. Requirements to output the X-OFF code •...
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Page 47: Parallel Interface
Appendixes Interfaces Parallel Interface Specifications Transmission mode 8-bit parallel data Receive buffer size 16kB Transmission modes Compatible mode It is an asynchronous forward direction of the byte width (from host to printer) channel, and the interface line of the data is operated in accordance with signal line definitions of Centronics. - Page 48 Appendixes Interfaces Parallel port status signals when an error occurs The status of a signal line will not be changed in bi-directional mode such as nibble or ECP mode. Error Change in the status of a signal line in compatible mode Paper end Busy PError : L...
- Page 49 Appendixes Interfaces [While receiving INIT signal] Min. 10 to 15µsec *Init BUSY *Ack *Fault SELECT Note: If the *Init signal does not have width of 10 to 15 µ sec or more, it cannot act as an Init signal. If it is lower, the *Init signal is ignored. BUSY starts up when the *Init signal is perceived.
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Page 50: Usb Interface
Appendixes Interfaces USB Interface Specifications Standards Complies with Universal Serial Bus Specification Transmission speed Compatible with 12Mbps (full speed) transmission Receive buffer 16kB Connector DUSB DUSB-BRA42-T1 1(DDK) Signal line and pin arrangement Pin No. Signal code Signal Function VBUS USB power USB power (+5V) Signal line + + signal line... -
Page 51: Replacing The Interface Board
Appendixes Replacing the Interface Board Caution Always turn off the power to the printer before replacing the interface board. Do not pull it out with unnecessary force. This will cause an accident. Replacement Method 1. Remove the screws (2) that anchor the bracket of the interface board then pull the interface board towards you. - Page 52 Appendixes Replacing the Interface Board 3. Insert the interface board into the printer so that the connecting cable does not catch on the printer, then use the screws (2) that you removed to anchor the bracket. Interface Board Rear Side Screw...
- Page 54 D-73728, Esslingen Feltham, Middlesex, TW14 8PA Germany United Kingdom Tel: +49 (0) 711 3906 420 Tel: +44 (0) 20 8893 1900 Citizen Systems Japan Co., Ltd. http://www.citizen-systems.co.jp 6-1-12, Tanashi-cho, Nishi-Tokyo-shi Tokyo, 188-8511. Japan Tel: +81 (0) 424 68 4771 JM74901-50F...