Action
Step 2
Check the cable JARW2 for proper connection to the
controller board.
Is it properly connected?
Step 3
Check the imaging unit smart chip contact for
damaged pins.
Is it free of damage?
Toner smart chip compatibility service check
Action
Step 1
Verify if the toner cartridge is supported by this device.
Is the toner cartridge supported?
Step 2
Insert a supported toner cartridge.
Does the error remain?
Step 3
Update the firmware.
Note: Contact the next level of support for the correct
firmware level.
Does the error remain?
Imaging chip compatibility service check
Action
Step 1
Verify if the imaging unit is supported by this device.
Does the problem remain?
bizhub 4700P/bizhub 4000P Service Manual
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Yes
Go to step 3.
Replace the controller
board. See
Controller
board
removals.
Yes
Go to step 3.
Go to step 3.
Contact the next level of
support.
Yes
Go to step 3.
No
Reseat the cables.
Replace the printer.
No
Go to step 2.
The problem is solved.
The problem is solved.
No
Go to step 2.