Collecting User-Mode Process Dump; Collecting Memory Dump - NEC Express5800/R310e-E4 Maintenance Manual

Chapter 1 Maintenance
7.4

Collecting User-Mode Process Dump

Diagnostic information related to application errors can be collected.
For details, see Chapter 1 (6.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
7.5

Collecting Memory Dump

If an error occurs, the dump file can be saved to acquire necessary information. You can specify any location for
saving the dump. For details, see Chapter 1 (6.1 Memory Dump (Debug Information)) in "Installation Guide
(Windows)".
Consult with your sales representative before dumping the memory. Dumping the memory while the server is in
operating normally will affect the system operation.
The following procedure is how to use DUMP (NMI). See the figure on the next page.
1. If a failure occurs and you want to collect memory dump, press the DUMP switch on CPU/IO module of
primary side for 4 to 8 seconds.
Press the DUMP switch by inserting the pointed tool (such as ballpoint pen) into the switch hole.
2. PRIMARY LED blinks while pressing the DUMP switch. When the PRIMARY LED turns off, release the
DUMP switch.
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Important Ignore the virtual memory shortage message and proceed when restarting.
Do not reset during dumping memory.

Important If the DUMP switch is pressed too short or too long, memory dump will
not be collected.

Do not use a pencil, toothpicks, plastic, and other fragile pins.
7. Collecting Failure Information
85