Page 1 Maintenance Guide (Windows) NEC Express Server Express5800 Series Express5800/R310e-E4 Express5800/R320e-E4 Express5800/R320e-M4 Express5800/R310f-E4 Express5800/R320f-E4 Express5800/R320f-M4 EXP320R, EXP320S Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features 30.103.01-104.02 July 2017 © NEC Corporation 2017...
Page 2: Manuals
Chapter 3: Useful Features The detail of system BIOS settings, SAS Configuration Utility, and EXPRESSBUILDER Other manuals The detail of NEC ESMPRO, BMC Configuration, and other features. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 3: Table Of Contents
4.3.2 Procedure in NEC ESMPRO Manager ..................32 4.3.3 Procedure in the ft server utility ....................33 4.4 Online dump feature ..........................34 4.4.1 Available status ........................34 4.4.2 Procedure in NEC ESMPRO Manager ..................35 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 4 11. System Diagnostics ............................ 119 11.1 Tests ..............................119 11.2 Usage of System Diagnostics ......................119 12. Offline Tools ..............................122 12.1 Starting Offline Tools ........................122 12.2 Features of Offline Tools ........................123 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 5 5.7.5 Setup of Optional PCI Card ....................200 5.8 Adding/Removing/Replacing Internal USB cable ................202 5.8.1 Addition ..........................202 5.8.2 Removal ..........................204 5.8.3 Replacement ......................... 204 Chapter 3 Useful Features ..........................205 1. System BIOS ..............................206 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 6 7.5 NEC ExpressUpdate Agent ........................ 262 8. NEC Product Info Collection Utility ....................... 263 9. Express Report Service / Express Report Service (HTTPS) ................. 264 Glossary ................................265 Revision Record ..............................266 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 7: Conventions Used In This Document
Term indicating a degree of danger attention WARNING Use only the specified outlet Use a grounded outlet with the specified voltage. Use of an improper power source may cause a fire or a power leak. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 8: Notations Used In The Text
 Solid state drive (SSD)   Removable media Unless otherwise stated, removable media described in this document refers to both of the following.  USB flash drive  Flash FDD Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 9: Abbreviations Of Operating Systems
Windows Server 2008 R2 Enterprise POST POST described in this document refers to the following.  Power On Self-Test BMC described in this document refers to the following.  Baseboard Management Controller Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 10: Trademarks
Intel, and Xeon are registered trademarks of Intel Corporation of the United States. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 11: License Notification
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 12 OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 13 BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 14: Warnings And Additions To This Product And Document
This document is subject to change at any time without notice. Do not make copies or alter the document content without permission from NEC Corporation. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
Page 15: Chapter 1 Maintenance
Describes how to reset or clear the server. See this section if the server is not working or if you want to restore BIOS settings to the factory settings. 11. System Diagnostics Describes the system diagnostics of this server. 12. Offline Tools Describes tools for preventive maintenance of this product. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 16: Relocation And Storage
5. Remove both of installed CPU/IO modules and 4U frame. 6. Carry the removed CPU/IO modules and 4U frame separately. 7. Pack the server securely to protect from damage, shock, and vibration. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 17 Wait for a sufficient period of time before using the server and other components in the operating environment. Note Check and adjust the system clock before operating after relocating or storing the server. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 18: Daily Maintenance
NEC corporate site: http://www.nec.com/ [Support & Downloads] NEC also provides NEC ExpressUpdate that helps you to download and install the updates that must be applied to BIOS and FW of the server. NEC ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Page 19: Checking Status Led
Slot 7 DISK ACCESS LED If the indicator shows the server abnormality, contact your sales representative. For the functions and descriptions of the LED, see Chapter 1 (6.1 Error Indication by LED). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 20: Making Backup Copies
2. Daily Maintenance Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. When you have changed the hardware configuration or BIOS configuration, take a note of the system information according to Chapter 1 (8.
Page 21: Cleaning The Express5800/Ft Series
Wipe the surface of the keyboard with a dry cloth after confirming that whole the system including this server and peripheral devices are turned off (POWER LED is not lit). Mouse will not work correctly if the optical censor is stained. Wipe the optical censor with a dry cloth. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 22: User Support
Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. When contacting your sales representative, tell them the model type and serial number referring to your warranty card.
Page 23: Before Asking For Repair
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED indications and the display on the screen at the failure, which will be useful information for the repair. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 24: Maintenance Of Express5800/Ft Series
Tips ○ Start Screen  ↓  ft server utility （Start  All Programs  NEC ESMPRO Agent  ft server utility） The table below lists the maintenance way (remote or local) of each feature on the components. Component SCSI...
Page 25: Starting And Stopping The Components
・Diagnostics Passed ・Power supply stop ・Duplex PCI module ・Broken ・Forced stop ・Firmware Update Complete ・Diagnostics Passed You can view the state of component by NEC ESMPRO Manager or ft server utility. Tips Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 26: Procedure In Nec Esmpro Manager
The stop result can be checked by Status in General of target component. The result of the stop operation is reported by the ft server as an alert. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 27: Procedure In The Ft Server Utility
The stop result can be checked by Status of target component. The status is not refreshed automatically. Choose View menu  Refresh on the utility to check the current status. Sample screen of ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 28: Checking And Clearing The Mtbf
・MTBF is lower than the threshold. ・Broken PCI module ・MTBF is lower than the threshold. The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 29: Procedure In Nec Esmpro Manager
The result of the MTBF clearing operation is reported by the ft server as an alert. 4. Start the target component. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 30: Procedure In The Ft Server Utility
The status is not refreshed automatically. Choose View menu  Refresh on the utility to check the current status. 4. Start the component. Sample screen of PCI Module in ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 31: Diagnosing
・Firmware Update Complete ・Power supply stopped PCI module ・Broken ・Forcibly stopped ・Firmware Update Complete The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 32: Procedure In Nec Esmpro Manager
In addition, the result of the diagnosis is reported by the ft server as an alert.  The result of diagnosis executed last is displayed in the Diagnostics Information in Maintenance screen. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 33: Procedure In The Ft Server Utility
The status is not refreshed automatically. Choose View menu  Refresh on the utility to check the current status. 4. Start the component. Sample screen of PCI Module in ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 34: Online Dump Feature
You can collect the memory dump by Online dump feature when the status of component is the following state. Component Status of component CPU module Duplex The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 35: Procedure In Nec Esmpro Manager
The dump is saved at %SystemDrive%\NECDump\MEMORY.DMP on the managed server.  The result of the dump saving is reported by the ft server as an alert. Sample screen of Maintenance in NEC ESMPRO Manager Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 36: Procedure In Ft Server Utility
The dump is stored as %SystemDrive%\NECDump\MEMORY.DMP on the server.  The result of the dump acquisition can be checked in the event log. Sample screen of CPU Module in ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 37: Updating The Bios
You can update the BIOS of CPU modules when the status of component is the following state. Component Status of component ・Power supply stopped CPU module The status of component can be checked on the screen of NEC ESMPRO Manager or ft Tips server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 38: Procedure In Nec Esmpro Manager
Sample screen of Update in CPU Module 5. Choose Specify the file path to update, type the path to the BIOS image file entered in Step 1 into absolute path, and click Apply. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 39 8. When you click OK on confirmation dialog box, the CPU module of which BIOS has been updated starts, and the other CPU module stops. 9. Click the Execute button of Firmware Update on Update screen of the CPU module in halt status. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 40 When the firmware update is completed, check that the firmware revision is modified as you expect. 12. Confirm that the update is finished, and then start CPU module. 13. When Status Information of General of the target component is "Duplex", the update is finished. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 41: Procedure In The Ft Server Utility
If the target CPU module is operating, stop it. See 4.5.1 Available Status. 4. Click Firmware on Firmware of CPU module screen. Sample screen of CPU module in ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 42 When the firmware update is completed, check that the firmware revision is modified as you expect. 11. Confirm the update, and then start CPU module. 12. When Status Information of the CPU module screen is "Duplex", the update is finished. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 43: Updating The Bmc Firmware
You can update the BMC firmware when the status of component is the following state. Component Status of component ・Duplex, Duplex Firmware under The status of component can be checked on screen of ft server utility. Tips Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 44: Procedure In The Ft Server Utility
Confirm the BMC firmware status. Pressing <F5> key refreshes the display of the BMC firmware status. If the status is "Duplex, Duplex", the update is complete. It takes about 30 minutes until the update of BMC firmware on both systems is completed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 45: Setting The System Operation
CPU module does not start automatically, so start the CPU module by the ft server utility or the like to start synchronization. In addition, PCI module starts automatically regardless of the property (Enable/Disable). The default value is Enable. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 46: Procedure In The Ft Server Utility
Be sure to restart the system though you are not prompted on utility screen. 1. Choose General in the ft server tree. 2. Check or cancel the options of System Settings if necessary. 3. Click the Apply button. Sample screen of ft server utility Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 47: Checking The Duplex State Of Modules
System System FT LED On (Green) * The numbers in table above correspond to those shown in figure above. DISK ACCESS LED (2) lights only when hard disk drive is accessed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 48 Chapter 1 Maintenance 5. Checking the Duplex State of Modules ○ ↓ and ft server utility (or Start – All Programs – NEC ESMPRO Agent – 3. From Start Screen, select ft server utility) to start the ft server utility.
Page 49 The path name shown above is assigned when the software is installed with default setting. Please note that the default path name for Backup Exec depends on Backup Exec version and whether Backup Exec was upgraded or new installed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 50 System FT LED On (Green) Important After duplication is completed, the FT LED lights in green. Do not perform the evaluation of start and stop unless the above process is completed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 51: Confirming The Startup And Stop Of Cpu Modules
DISK ACCESS LED (2) lights only when hard disk drive is accessed. ○ ↓ and ft server utility (or Start – All programs – NEC ESMPRO Agent – 2. From Start Screen, select ft server utility) to start the ft server utility.
Page 52 System FT LED On (Green) Important After duplication is completed, the System FT LED lights in green. Do not perform the evaluation of start and stop unless the above process is completed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 53: Error Messages
 If a warning or error message appears on event log, see 6.3 List of Windows Event Logs.  If a blue screen appears, see 6.4 Error Message on Windows Server. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 54: Error Indication By Led
System FT LED < Front (With Bezel) > Module POWER LED System POWER LED DISK ACCESS LED System FAULT LED System FT LED Optical DISK ACCESS LED EXPRESSSCOPE < Front (Without Bezel)> Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 55 System is not duplexed. – System ID LED LED indication Description Action On (blue) UID switch is pressed. – Blinking (blue) The server is receiving an identification request sent – by remote. – – Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 56 Rebuilding is in progress or disks Confirm that the disk mirroring are not mirroring. is complete. Optical DISK ACCESS LED LED indication Description Action Optical disk is not accessed. – Optical disk is being accessed. – Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 57 SPEED LED (10G LAN connector) LED indication Description Action On (amber) Port is operating on 1000BASE-T. – On (green) Port is operating on 10GBASE-T. – Port is operating on 100BASE-TX. – Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 58 This LED indicates the possibility to remove CPU/IO module safely. LED indication Description Action On (green) CPU/IO module can be removed. – Blinking (green) CPU/IO module cannot be removed. – CPU/IO module is in offline state. – Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 59 Contact your sales representative. ● ● ● ● Error at unknown memory slot, or Contact your sales representative. memory is not installed. ○: LED is lit. ●: LED is blinking. –: LED is unlit. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 60 The server is not receiving AC power. Blinking (green) The server is receiving AC power. – On (green) The server is powered on. – On (amber) The power supply unit fails. Contact your sales representative. Blinking (amber) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 61: Post Error Message
The next table lists error messages and the actions to take in response to them. If the same error appears even if the action is performed, contact your sales representative. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 62 A temperature abnormality was It is possible that a cooling fan has failed or is C011 System Temperature out of detected. clogged. the range. Contact your sales representative. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 63 BMC A/D timeout error was detected. C118 BMC A/D timeout error. SDR repository corrupt. BMC error or illegal SDR data was C119 detected. BMC error or illegal system event log C11A SEL corrupt. data was detected. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 64 BP SROM data read error Failed to read data in system D484 backplane. An invalid data was detected in CPU/IO D485 MB SROM data invalid board. MB SROM data read error Failed to read data in CPU/IO board. D486 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 65 CPU/IO module is operating in duplex This is not an error. mode. CPU Broken A CPU failure was detected. Contact your sales representative. IO Broken An I/O unit failure was detected. Contact your sales representative. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 66 Abnormality in a sensor was Contact your sales representative. detected. SMI timeout A timeout occurred while servicing system management interrupts. IPMI Watchdog timer timeout (Power off) A watchdog timer timeout occurred. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 67 It is possible that a cooling fan has failed or is clogged. Contact your sales System Front FAN2 Lower Non-Critical representative. System Front FAN3 Lower Non-Critical System Front FAN4 Lower Non-Critical System Front FAN5 Lower Non-Critical Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 68: List Of Windows Event Logs
Warning xxxxxxxxxxxxxxxxxx. Kernel-PnP When starting system or connecting a This may be recorded when starting the system or connecting a disk disk depending on timing, but does not affect system operation. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 69 LBFO team was removed) When removing a team This event does not affect system operation. Application Log Microsoft-Windows- Warning Acquisition of End User License failed. hr=0x80072EE7 1014 Security-SPP Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 70 The Network List Manager reports no connectivity to the internet. DeviceSetupManager When starting system and installing This event does not affect system operation if it is not recorded after Starter Pack connecting to the internet. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 71 WAP messages received by SMS Router. Result: (0xC002000B). Pushrouter This event does not affect system operation if it is recorded only on the When running an OS for the first time first startup and not recorded repeatedly. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 72 If these events are not in pair and WinRM Event 10148 (The WinRM service is not listening for WS-Management requests.) is output immediately after this event, it is not problem in system operation. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 73 Detailed information about failure of license authentication Microsoft-Windows- Error Security-SPP hr=0x80072EE7 8200 Unless this event is not logged repeatedly after license authentication, When installing an OS there is no problem in system operation. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 74 Virtual Infrastructure Drive (VID) is not running. Hyper-V-VMMS 15350 This event is logged at shutdown for activation of Windows Server 2012 While the system is running Hyper-V, however, it does not affect system operation. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 75 = 0x80070013, This media is write-protected. When you import a transportable shadow-copy to another server that has Go to the following Microsoft website for details: a read-only volume while operating http://support.microsoft.com/kb/2003016/en-us Windows Server 2008 R2: Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 76 If this event is logged when installing an OS, running an OS for the first for the first time, or applying Starter Pack time, or while applying Starter Pack, it does not affect system operation. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 77: Error Message On Windows Server
Warning messages are also displayed when errors occur with hard disk drive, network, printer, or other internal devices or peripheral devices. Take a note of the message and contact your sales representative. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 78: Collecting Failure Information
Follow the steps below to collect various logs that occurred on the server. Run the following file on the server. %EsmDir%\tool\collect.exe %EsmDir% means the installation folder of NEC ESMPRO Agent. (Default: C:\ESM) Collect all the logs in %EsmDir%\tool\log. The files under %EsmDir%\log folder do not need to be collected.
Page 79: Collecting Event Logs
Right-click the left bottom of screen, and click Event Viewer from the menu displayed. Select the type of log in Windows Logs. Application records events related to running applications. Security records events related to security. System records events that occur in Windows system components. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 80: Windows Server 2012 R2
1. Click Settings on Charms Bar. To go to step 4, you can directly choose Event Viewer by right-clicking on the lower left corner of the screen. Charms Bar Right-click menu Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 81 3. Click View event logs under System and Security. 4. In Windows Logs, select the type of log. Application records events related to applications. Security records events related to security. System records events that occurred in Windows system components. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 82: Windows Server 2008 R2
4. In File name, type the file name of the log. 5. In Save as type, select the type of the log file you want to save, and then click Save. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 83: Collecting Configuration Information
Right-click the left bottom of screen, and click Run from the menu displayed. Type msinfo32.exe, and then press <Enter> key. System Information starts. Click Export from File menu. Type a file name to save in File Name, and then Click Save. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 84: Windows Server 2012 R2
2. Enter msinfo32.exe in Open text box, and then click OK. 3. System Information starts. 4. From Files menu, click Export. 5. Enter the file name to save in File Name, and then Click Save. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 85: Collecting User-Mode Process Dump
 Do not use a pencil, toothpicks, plastic, and other fragile pins. PRIMARY LED blinks while pressing the DUMP switch. When the PRIMARY LED turns off, release the DUMP switch. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 86 When pressing the DUMP switch, memory dump is saved in the specified location. Memory dump is not collected depending on CPU status. Tips If the server fails to restart after performing memory dump, forcibly reset the server. See Chapter 1 (10.2 Forced Shutdown). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 87: Troubleshooting
 See "8.3 Problem of Installing OS".  NEC ESMPRO does not work normally.  See "8.9 Problem of Bundled Software".  See “NEC ESMPRO Agent Installation Guide (Windows)” in EXPRESSBUILDER.  Event logs  See "8.11 Event Logs". ...
Page 88: Problem Of Powering On
Did you install the CPU/IO module properly?  Check if the CPU/IO module is properly installed in the server. Secure the CPU/IO module with screw located on the module removable handle. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 89: Problem Of Expressbuilder
Failed to open a file. Contact your sales representative. Failed to get the parameters of a file. Failed to save a file. Failed to copy a file. An undefined error occurred. Contact your sales representative. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 90: Problem Of Installing Os
 For details, see Installation Guide (Windows). A product key was not requested:  Is the OS installation disc the Backup DVD-ROM?  You do not need to type the product key when using the Backup DVD-ROM. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 91 Did you abort the installation during a setup such as by closing a window of the programs that are running?  Reinstall the Windows according to Chapter 1 (2. Setting Up the Operating System) in Installation Guide. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 92: Problem Of Starting Os
– Inconsistency (corruption) of file system is detected while mounting at startup.  Is the setting of OS Boot Monitoring appropriate?  Change the setting of OS Boot Monitoring to suit your system environment. See Chapter 3 (1. System BIOS) for details. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 93 MAC Address which you set in LAN teaming.  Did you send Magic Packet to 10G LAN port?  Wake On LAN feature is not supported for 10G LAN port. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 94 Failed to duplex CPUs:  Is the memory configuration correct?  Check if CPUs or memory (DIMM) authorized by NEC is used. Failed to duplex modules due to difference of BIOS version:  Is ft server utility - System Configuration - Auto Firmware Update disabled? ...
Page 95: Problem Of Windows Stop Error
 Usually you do not need to change the settings for PCI devices, but there are some boards that require specific settings. Refer to the manual that comes with the board for details to make correct settings. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 96 Unable to access the hard disk drive  Is the hard disk drive supported by the server?  Operation of any device that is not authorized by NEC is not supported.  Is the hard disk drive properly installed?  Check the hard disk drive installation status and the cable connections.
Page 97: Problem Of Os Operation
For the setting "Turn off the display" in Power Option, see Chapter 1 (3.18 Caution when changing Power Options) in Installation Guide. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 98 On this server, the above event is recorded as follows: Immediately after startup: CPU module or PCI module is still SIMPLEX state after 30 minutes has elapsed from system startup. While the system is running: Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 99 The menu is displayed with a wrong language  Is your system environment suitable?  Confirm the settings of Regional and Language Options. Specify the language settings of each tab to English (US). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 100: Problem Of Expressbuilder On Windows
8. Troubleshooting Problem of Bundled Software NEC ESMPRO Agent (for Windows):  For details of NEC ESMPRO Agent (for Windows), see “NEC ESMPRO Agent Installation Guide (Windows)“ in EXPRESSBUILDER or its help. Supplementary explanation for NEC ESMPRO Agent (Windows) ...
Page 101  LAN Monitoring Threshold  Because the ft server detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the setting of Line fault occurrence rate on LAN tab of NEC ESMPRO Agent properties is not used.
Page 102 Since the message text exceeds 511 bytes when CPU or PCI module is degraded, you need to verify ESMFTPolicy event on the sender machine. NEC ESMPRO Manager:  For details of NEC ESMPRO Manager, see “NEC ESMPRO Manager Installation Guide“ in EXPRESSBUILDER or its help. Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager ...
Page 103  An unmounted sensor is indicated as "Unknown" on Information of server state/constitution. For example: Information of server state/constitution - Enclosure - Temperature Temperature information Location: DIMM2 Temp#0 Temperature: Unknown Threshold: Disabled Status: Unknown Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 104  If the Grantley platform is mounted, "Haswell" is displayed in CPU Module - CPU Module (ID:X) - General - Chipset Information - Type in the ft System. but the correct information is "Grantley". Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 105: Problem Of Optical Disk Drive And Flash Fdd
In that case, once remove the Flash FDD, and reconnect to this server. Icon of drive A is changed to that of removable disk:  Does not cause any problem. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 106: Event Logs
This log is recorded because the virtual controller driver involved in the disk duplex does not have path information properties, but there is no problem with the system operation. Source: VDS Basic Provider Type: Error Event ID: Description: Unexpected failure. Error code: 490@01010004 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 107: Event Logs
"Active" or "Standby". For the status of the adapter, check in properties of the team adapter from the Device Manager. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 108 Description: TraceFileName parameter not located in registry; Default trace file used is ???. 「Source: EvntAgnt Event ID: 1015 Description: TraceLevel parameter not located in registry; Default trace level used is 32. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 109 Description: Cannot get system performance information now (YYYY Code=xxxx). （YYYY Code=xxxx） If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than the actual value.
Page 110 Description: Service xxx has stopped due to unexpected COM exception. Microsoft performance counter database may be corrupt. Please run lodctr /R to recover.（xxx is a name of service that is stopping.） Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 111 Description: [Disk number] has been surprise removed. Source: Sradisk Type: warning Description: [LUN number] full resync required, reason: Not cleanly shutdown Source: Sradisk Type: warning Description: [LUN number] full resync required, reason: Epoch mismatch Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 112: Windows System Recovery
If Windows does not start for some reason, you can recover Windows using the system recovery option. Be sure to perform this operation under the supervision of a user or administrator who has a thorough knowledge of this option. For details, refer to Windows Help. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 113: Software Reset
OS. Press the POWER switch for at least four seconds. The server is forcedly powered off. POWER Switch Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 114: Resetting And Clearing The Server
Do not change any other jumper switch. Any change will cause the server to fail or malfunction. PASSWORD Clear Jumper CMOS Clear Jumper (CMOSCLR) (PASSCLR) Protect (factory setting) Protect (factory setting) Clear Clear Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 115: Clearing Bios Settings (Cmos Memory)
Avoid installing under extreme temperature conditions. Important Take anti-static measures before operating the server. For detailed information on static electricity, see Chapter 1(1.8 Anti-static Measures) in Safety Precautions and Regulatory Notices. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 116 17. When the following message appears, press <F2> key to start BIOS SETUP Utility. Press <F2> SETUP, <F4> ROM Utility, <F12> Network 18. On Save & Exit menu of SETUP, select Load Setup Defaults, and then Save Changes and Exit. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 117 11. Remove CPU/IO module 0, and remove its top cover. 12. Change jumper switch setting to its original position (Protect). 13. Assemble the CPU/IO module 0. 14. Connect AC power cords to CPU/IO modules 0 and 1. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 118: System Diagnostics
Hard disk drive To avoid affecting a network and storage system, disconnect a LAN cable, Important Fibre Channel, NEC Storage, and other external storage before running System Diagnostics. No data is written on the disk when checking the hard disk drives.
Page 119: System Diagnostics
4. Follow the guideline shown at the bottom of the screen, and press <Esc> key. Enduser Menu below is displayed. <Test Result> Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 120 Optional features can be used from this menu. <Reboot> Restarts the server. 5. Choose Reboot in Enduser Menu. The server restarts. Remove EXPRESSBUILDER DVD from the drive. System Diagnostics is now completed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 121 The following menu is displayed, after choosing a keyboard type. Off-line TOOL MENU Maintenance Utility BMC Configuration Exit 4. Choose Maintenance Utility or BMC Configuration to start each tool. See the next section for more information. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 122: Offline Tools
Off-line Maintenance Utility is started when Maintenance Utility is chosen. Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the server. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
Page 123: Chapter 2 Configuring And Upgrading The System
Describes how to configure duplex LAN. 4. Express5800/ft Series Service Program Configuration Describes service programs used for Express5800/ft series. 5. Installing Optional Devices Describes procedure for installing, replacing, or removing internal option devices. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 124: Hard Disk Drive Operations
↓  RDR Utility (or Start – All Programs – RDR – RDR Utility) to start RDR Utility. Screen * In RDR Utility, PCI module names correspond as follows: PCI module (CPU/IO module 0) － PCI module 10 PCI module (CPU/IO module 1) － PCI module 11 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 125 Slot number Disk size Status* Corresponding virtual disk number Message * When a disk is not installed, Empty appears. Duplex and Empty are in black, and the others are in red. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 126 Status Bar Date shows a date and time when the screen has been updated. Clicking Update button updates the screen as well as clicking Action (A) – Refresh (R) from Menu. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 127: Disk Operations Using The Rdr (Rapid Disk Resync) Function
PCI module 10 (CPU/IO module 0) slot 7  PCI module 11 (CPU/IO module 1) slot 7 * In RDR Utility, PCI module names correspond as follows: PCI module (CPU/IO module 0) － PCI module 10 PCI module (CPU/IO module 1) － PCI module 11 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 128: Making Disks Duplex By Rdr
When a disk is inserted, a popup window asking for rebooting the system may be displayed, but there is no need to reboot it. Select Restart Later and close the popup window. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 129 Action and click Refresh or press <F5> to update the display after a while.  The display of RDR Utility is not updated automatically. Therefore, update it every time after you perform disk operations described below. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 130 In addition, when the system does not reboot automatically but there is no change in setting of RDR, reboot the system manually.  Disk may become offline when RDR is set. In this case, use "Disk Management" to make it online. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 131 Select Restart Later and close the popup window. 8. Right-click the Slot 1 of the PCI module 11 from the left pane of RDR Utility, and then click Add Physical Disk To RDR Virtual Disk. 9. Click OK. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 132 When the system is halted without shutting down Windows properly due to forced shutdown or others, the entire area of the partition on the synchronized disks will be resynchronized after the system is restarted. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 133 RDR Virtual Disk – Duplex None DISK ACCESS LED is lit green only when hard disk drive is accessed. Tips If no access is made, the LED seems to be unlit. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 134: Removing Duplex Configuration Of Rdr Disks
Utility. 2. Right-click a disk you want to cancel RDR from the tree in the left pane, and select Delete RDR configuration on Physical Disk. 3. Click Yes. 4. Click OK. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 135 OS. If you want to reassign the drive letter of the partition properly, use Disk Management. See Chapter 2 (2. Change Drive Letter). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 136: Other Features Of Rdr Utility
↓  RDR Utility (or Start – All Programs – RDR – RDR Utility) to start RDR Utility. 2. Right-click a target disk on the tree in the left pane, and click Clear Soft MTBF. 3. In the Clear Soft MTBF dialog box, click OK. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 137 RDR Virtual Disk – Duplex None DISK ACCESS LED is lit green only when hard disk drive is accessed. Tips If no access is made, the LED seems to be unlit. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 138 3. In the Verify RDR Virtual Disk dialog box, click OK. The progress of verification can be viewed using RDR Utility. Verifying Verification completed Status of RDR Virtual Disk x Verify x % None (x=0,4,8,･・･,96) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 139 2. Right-click RDR Virtual Disk x in the left pane to change the priority and click Set RDR LUN Load Balancing. 3. When a dialog box appears, select On or Off (a default is On) and click OK. 4. In the Set RDR LUN Load Balancing dialog box, click OK. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 140: Replacing Failed Hard Disk Drives
↓  RDR Utility (or Start – All Programs – RDR – RDR Utility) to start RDR Utility. 2. Remove the disk in the slot 1 of the PCI module 10. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 141 For a 279 GB disk, it takes about 160 minutes.  If the system is rebooted during synchronization, the process cannot be Important completed. Do not restart the system until the synchronization is completed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 142 RDR Virtual Disk – Duplex None DISK ACCESS LED is lit green only when hard disk drive is accessed. Tips If no access is made, the LED seems to be unlit. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 143: Change Drive Letter
– To change a drive letter, click the drive letter to change, Change…, a drive letter to use, then OK. – To delete a drive letter, click the drive letter to delete then Remove. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 144: Duplex Lan Configuration
Adapter" or "Stratus emb-X540 2-Port Copper 10 Gigabit Adapter(*)" mounted as standard on the CPU/IO module and the additional LAN card "Stratus I350 2-Port Gigabit Adapter" or "Stratus X540 1-Port Copper 10 Gigabit Adapter". (*)Express5800/R310e-E4, R320e-E4, R310f-E4, R320f-E4 does not have this adapter. Windows Server 2016 3.1.1 Overview Duplex LAN configuration is using Windows Server 2016 NIC teaming (LBFO).
Page 145: Configuring Duplex Lan
The screen images are subject to change because of the network driver version. Substitute as appropriate when content has been modified. Start Server Manager. Select Start – Server Manager. Create team adapter. 1. Select Local Server. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 146 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration 2. In the Properties window, click Enable or Disable for NIC teaming. 3. The NIC teaming setup tool will launch. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 147 PCI bus (smaller value), Function 0 (Port #0 side) PCI bus (larger value), Function 0 (Port #0 side) Team 1 PCI bus (smaller value), Function 1 (Port #1 side) PCI bus (larger value), Function 1 (Port #1 side) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 148 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration Type the name of the team to , and then select the network adapter to include in the create team from the Member adapters list. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 149 Select one adapter to be set to standby mode from the adapters in the team. Setting all adapters to active mode is also possible. Primary team interface Any VLAN ID can be specified for the primary team interface. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 150 7. Start Command prompt and enter as follows to check the physical MAC address of team adapter. > ipconfig /all 8. Select the Team Adapter you have set from Device Manager. Right-click on it and select Properties from the menu displayed to show the Properties dialog box. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 151 – Select the Advanced tab on the properties dialog box. Select MAC Address from the Property list box. – Enter the MAC address of a Team Adapter, which you have checked in Step 7, in the Value text box. – Click OK. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 152: Removing Duplex Lan
Do not remove duplex LAN in any other procedure than described below. Doing so may affect the files required for configuring/removing the team. 1. Select Local Server from Server Manager 2. In the Properties window, click Enable or Disable for NIC teaming. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 153 3. The NIC teaming setup tool will launch. 4. In the Teams section, select the team to remove. Right-click on it and select Delete. 5. The confirmation dialog box appears. Click Delete team button. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 154: Windows Server 2012 R2, Windows Server 2008 R2
Balancing" do not contribute to enhancement of network redundancy. When a fault occurs, the communication performed on the controller with the fault is not taken over by the standby controller but lost. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 155: Rules Of Duplex Configuration On Express5800/Ft Series
Example1) Configure the duplex network which enhances the availability by using all adapters. CPU/IO module 1 CPU/IO module 0 Network Example 2) Configure the duplex network which corresponds to multiple LAN connection. CPU/IO module 1 CPU/IO module 0 Network 1 Network 2 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 156: Configuring Duplex Lan
Stratus emb-I350 2-Port Gigabit Adapter #4 When using 10GBASE-T, the network adapter names are shown in "Stratus X540 1-Port Copper 10 Gigabit Adapter" and "Stratus emb-X540 2-Port Copper 10 Gigabit Adapter". Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 157 2. Select the Teaming tab on the properties dialog box. Select the Team this adapter with other adapters, and then click the New Team… button. Screen when using Stratus emb-I350 2-Port Gigabit Adapter and Stratus I350 2-Port Gigabit Adapter Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 158 Specify the team name with 3 or more characters. If the team name is specified with 3 or less characters, creating the secondary team will fail with the following pop-up message displayed: "Failed to create a team." Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 159 5. Select Adapter Fault Tolerance, Adaptive Load Balancing, or Switch Fault Tolerance as a team type (Usually select Adapter Fault Tolerance). Click Next. Note Virtual Machine Load Balancing is displayed when Hyper-V feature is enabled. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 160 6. Select Standard Server from the dropdown list on "Select a profile to apply to the team", and click Next. The dialog box "Select a profile to apply to the team" may not be displayed. Note In such a case, go to Step 7. 7. Click Finish. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 161 1. Start Command prompt and enter as follows to check the physical MAC address of team adapter. > ipconfig /all 2. Select the Team Adapter you have set from Device Manager. Right-click on it and select Properties from the menu displayed to show the Properties dialog box. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 162 – Click OK. 4. Disable probe function when the team configured with only two adapters. – Select the Advanced tab in the Properties window. Select Probes from the Settings list box. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 163 – Click OK to apply a change. The dialog will close. – Show the properties dialog again. – Select the Settings tab on the properties dialog box and click Modify Team button. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 164: Removing Duplex Lan
Management - Device Manager. 2. Select the Team Adapter of which you want to remove duplex/dual LAN. Right-click on it, and then select Properties from the menu displayed to show the properties dialog box. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 165 Chapter 2 Configuring and Upgrading the System 3. Duplex LAN Configuration 3. Select the Settings tab in the properties dialog box and click the Remove Team button. 4. The confirmation dialog box appears. Click Yes button. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 166: Express5800/Ft Series Service Program Configuration
This service manages WMI configuration and status.  ftSys SSN and ftSys RAS This service controls communications between modules.  ESMPS This service monitors the duplexing state of ft server, and outputs the state to event log. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 167: Installing Optional Devices
NEC.  Use only the devices and cables specified by NEC. You will be charged to repair damages, malfunctions, and failures caused by the use of any devices or cables not specified for use with this server even within the warranty period.
Page 168: Before Adding Optional Devices
 After a new module is installed to the server, enable the CPU/IO module using the ft server utility or the NEC ESMPRO Manager. On the environment using StoragePathSavior (like FC, iSCSI), run the following command to update StoragePathSavior information:...
Page 169: Available Optional Devices
Up to two USB ports of USB3.0 can be installed per CPU/IO module by installing the built-in USB cable. After removing the CPU/IO module from the server, install or remove an internal USB cable. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 170: Inch Hard Disk Drive
 Do not use any hard disks that are not authorized by NEC. Installing a third-party Important hard disk may cause a failure of the server as well as the hard disk.
Page 171: Installing 2.5-Inch Hard Disk Drive
3. If a dummy tray is inserted in a slot you want to install the hard disk drive, remove the dummy tray. Important Keep and store the dummy tray for future use. 4. Unlock the hard disk drive. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 172 Check the hook of the lever is engaged with the frame. Note 7. Press the POWER switch to power on. 8. Install the front bezel. 9. See Chapter 2 (1.2.2 Making disks duplex by RDR) to duplex the disks. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 173: Removing 2.5-Inch Hard Disk Drive
3. Push the lever of the hard disk to unlock the drive, and pull the handle toward you. 4. Hold the handle and hard disk drive to pull them off. 5. Install the dummy tray in an empty tray. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 174: Replacing 2.5-Inch Hard Disk Drive
For details about the physical format, see Chapter 3 (3.3 Physical Formatting of the Hard Disk Drive). 4. Restore the redundant configuration. See Chapter 2 (1.3 Replacing Failed Hard Disk Drives). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 175: Cpu/Io Module
 Removing the CPU/IO module being operating may cause unexpected trouble. Use the management software (e.g., ft server utility or NEC ESMPRO Manager) to isolate the CPU/IO module to be removed so that the CPU/IO module is removed when it is stopped, without fail.
Page 176: Removing Cpu/Io Module
5.4.1 Removing CPU/IO Module Follow the steps below to remove the CPU/IO module. 1. Stop the CPU/IO module you want to remove by using the ft server utility of NEC ESMPRO Agent or Information of server state/constitution of NEC ESMPRO Manager.
Page 177 Check whether the stopper goes down after disconnecting the power cord. If you Note disconnect the cable and the stopper does not go down, you cannot pull out the CPU/IO module in the next step. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 178 5. While holding the black levers of the CPU/IO module, pull out the module until the module is locked and stopped.  Do not hold parts other than the lever to pull the module. Important  Handle the CPU/IO module carefully. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 179 7. Pull out the CPU/IO module gently and carefully, and place it on a flat and sturdy table. Avoid the dusty or humid place. The preparation of removing/replacing an optional device is now complete. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 180: Installing Cpu/Io Module
In some system statuses or settings, auto start up or integration does not take place when the CPU/IO module is connected. In such a case, check the status by using the ft server utility or "Information of server state/constitution" of NEC ESMPRO Manager, and then start up the CPU/IO modules.
Page 181: Dimm
 Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may Important cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
Page 182 To install DIMM, install the product of the same model number to the same slots of the CPU/IO modules 0 and 1.  See the following table to install additional DIMM (8GB, 16GB, 32GB). Available DIMM Slot for installing DIMM capacity No. of Capacity CPUs (GB) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 183: Installing Dimm
3. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 4. Remove three screws (two on the front and one on the rear), and remove the top cover of the CPU/IO module. 5. Remove the air duct. Air duct Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 184 For details, see Chapter 1 (3.1 Before Starting Setup) in Installation Guide or Chapter 1 (4.1 Before Starting Setup) or Chapter 1 (5.1 Before Starting Setup) and Chapter 1 (6.1 Memory Dump (Debug Information)). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 185: Removing Dimm
3. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 4. Remove three screws (two on the front and one on the rear), and remove the top cover of the CPU/IO module. 5. Remove the air duct. Air duct Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 186: Replacing Dimm
3. Replace the DIMM. 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start up the CPU/IO module using NEC ESMPRO Manager or ft server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 187: Processor (Cpu)
In addition to the Intel Xeon Processor one more CPU can be expanded to each of the CPUs/IO modules for operation.  Make sure to use the CPU specified by NEC. Installing a third-party CPU may Important cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.
Page 188: Installing Cpu
7. Push down the lever marked with " stops. 8. Push down the lever marked with " " to unlatch from the hook, and then open the lever until it stops. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 189 Insert the CPU while aligning the notch on the processor with the key on the CPU socket.  Bring down the CPU straight without tilting or sliding it in the socket. Pin mark Notch Pin mark Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 190 11. After pressing the CPU softly against the socket, and close the plate. 12. Fix the CPU by pushing down the lever marked with " " " 13. Fix the CPU by pushing down the lever marked with " Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 191 Install the heat sink in correct fins direction (the same as the standard CPU) as shown in the figure below. Heat sink of additional CPU Front of Heat sink of server standard CPU Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 192: Removing Cpu
3. Install a new heat sink and CPU. 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start the CPU/IO module from NEC ESMPRO Manager or ft server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 193: Installing/Removing/Replacing Pci Card
CPU/IO module. This rule is applied to the case of removal. PCI2 PCI1 R310e-E4, R320e-E4 R310f-E4, R320f-E4 model (without PCI riser card) PCI2 PCI1 PCI4 PCI3 PCI Riser card R320e-M4, R320f-M4 model (with PCI riser card) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 194 *2: Up to one card can be installed for each CPU/IO module. *3: Priority of installation to PCI-3, PCI-4 is N8803-040AF>N8804-011>N8803-041>N8804-012. See System Configuration Guide for the latest information on support. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 195: Installing Pci Card
4. Remove one screw that secures the PCI retention PCI retention latch latch, and then open the latch. 5. Remove the blank cover. Important Keep the removed blank cover for future use. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 196 If POST displays an error message, write it down and see the POST error message list in Chapter 1 ( 6.2 (1) Error Messages). 12. After the OS has started, proceed to steps in Chapter 2 (5.7.5 Setup of Optional PCI Card). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 197 6. Remove one screw that secures the PCI retention latch of PCI riser card, and then open the latch. PCI retention latch 7. Remove the blank cover. Important Keep the removed blank cover for future use. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 198 If POST displays an error message, write it down and see the POST error message list in Chapter 1 (6.2 (1) Error Message). 16. After the OS has started, proceed to steps in Chapter 2 (5.7.5 Setup of Optional PCI Card). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 199: Removing Pci Card
5. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 6. Connect the network cable and cables for option devices. The installed CPU/IO module starts automatically. 7. Confirm that the PCI card is correctly recognized by POST and OS. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 200: Setup Of Optional Pci Card
It is recommended to add Network monitor as one of the services. Note Network monitor can monitor frames (or packets) sent or received by a computer where Network monitor is installed. This is a useful tool to analyze network failure. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 201 Driver installation procedure Install N8803-041 SAS card and start the system. After starting the system, the driver will be installed automatically. When the system is started, New Hardware Found window may appear. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 202: Adding/Removing/Replacing Internal Usb Cable
Fix a cable clamp. Important Fit the cable clamp on the carved seal. Hold tabs of the USB port cover inside the chassis to pull it out. Important Keep the removed cover carefully. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 203 Install the CPU/IO module (see Chapter 2 (5.4.2 .Installing CPU/IO module). 10. Connect a network cable and a cable to be connected with an optional device. 11. Connect the power cord. 12. Press the POWER switch to power on. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 204: Removal
Remove the CPU/IO module (see Chapter 2 (5.4.1 Removing CPU/IO module). Replace the Internal USB cable. Install the CPU/IO module (see Chapter 2 (5.4.2 .Installing CPU/IO module). Reboot the CPU/IO module from NEC ESMPRO Manager or ft server utility. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 205: Chapter 3 Useful Features
Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. 8. NEC Product Info Collection Utility Describes the device information collection utility.
Page 206: System Bios
The SETUP utility has the following six major menus.  Main  Advanced  Security  Server  Boot  Save & Exit These menus have submenus for relevant items. Selecting submenus allows you to configure further detailed parameters. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 207: Main
If the system time becomes considerably slow or fast over time even though you regularly adjust it, contact the dealer where you purchased the server or the maintenance service company for maintenance. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 208: Advanced
The Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode. They can be selected only when UEFI is specified for Boot Mode. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 209 Hyper-Threading Disabled Enable or disable the feature to execute two threads with [Enabled] only one core. This option is displayed only when the installed processor supports this feature. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 210 The revision of the microcode applied to Processor 2 is displayed. EMT64 – "Supported" is shown when the processor 2 supports Intel 64 architecture. Hyper-Threading – "Supported" is shown when the processor 2 supports Hyper-Threading Technology. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 211 <Enter> key to show its submenus. For details about the options, see the table below. Option Parameter Descriptions Memory Information – – ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 212 Capacity and state of each DIMM is displayed. CPU2_DIMM1-8 Status Not Present Number: indicates memory capacity and DIMM is working normally. Not Present: Indicates no DIMM is installed. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 213 For details about the options, see the table below. Option Parameter Descriptions PCI Device Controller and – – Option ROM Settings ]: Factory settings (a) PCI Device Controller and Option ROM Settings submenu Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 214 For details about the options, see the table below. Option Parameter Descriptions Wake On LAN/PME Disabled Enable or disable the feature that remotely powers on [Enabled] the server through a network. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 215 - Windows Server 2008 R2 See Chapter 1 Installing Operating System in Installation Guide, and determine the Boot Mode according to description in "Before Starting Setup" appropriate to your ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 216 From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the <Enter> key to display the menu screen shown below. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 217 Enable or disable the console redirection feature for the Serial Port A specified serial port. Specifying Serial Port A or Serial Port B Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.
Page 218 Disabled Specify the PXE network mode. [IPv4] IPv6 Media Detect Count [1]-50 Specify the number of retries to detect media at the PXE connection. －－ iSCSI Configuration ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 219 (IQN) format. When characters enabling this function, the subsequent menu options appear. －－ Add an Attempt －－ Attempt [XX] －－ Delete Attempts －－ Change Attempt Order ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 220 Add an Attempt submenu Note When an on-board LAN controller or a UEFI driver of each PCI device is loaded, a MAC address is displayed. Option Parameter Descriptions －－ MAC [XX:XX:XX:XX:XX:XX] Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 221 Target Name 4 to 223 alphanumeric Specify a target name in the iSCSI qualifier (IQN) format. characters When Get Target info via DHCP is enabled, this option does not appear. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 222 Authentication Type is CHAP and when Cheap Type is Mutual, this option appears. － Save Changes Save changes you made. － Back to Previous Page Return to the iSCSI Configuration submenu. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 223 － Commit Changes and Exit Save changes and return to the iSCSI Configuration submenu. － Discard Changes and Exit Return to the iSCSI Configuration submenu without saving changes. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 224 － Commit Changes and Exit Save changes and return to the iSCSI Configuration submenu. － Discard Changes and Exit Return to the iSCSI Configuration submenu without saving changes. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 225 PCI device is loaded, a MAC address is displayed. This submenu differs depending on UEFI drivers. － VLAN Configuration This option is indicated only by R310f-E4, R320f-M4 and (MAC:XXXXXXXXXXXX) R320f-E4. －－ Driver Health ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 226 CPU/IO module of the secondary side, first power off the server, plug out and plug in the AC power cord of the primary side. Then start the server and set this. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 227 Displays the UEFI Driver Health state. This option appears when a UEFI driver of an on-board LAN controller or each PCI device is loaded and it supports Driver Health function.. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 228: Security
If you have forgotten any password, contact the store where you purchased the product or your maintenance service company. If you clear the password set in the BIOS Setup utility (SETUP), see Chapter 1 (10 Resetting and Clearing the Server). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 229 This option can be selected when Administrator Password is set. Disable USB Ports [None] Select a USB port to be disabled. Front Rear Front + Rear ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 230: Server
OS Boot Monitoring Disabled Enable or disable the feature to monitor OS boot-up. If the [Enabled] NEC ESMPRO Agent is not installed on OS, disable this feature. OS Boot Monitoring Timeout 60-[600]-1200 Specify the timeout period for OS boot-up (Unit: second).
Page 231 The part number of the system is displayed. System Serial Number – The serial number of the system is displayed. Chassis Part Number – The part number of chassis is displayed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 232 Delay Time [50]-600 When the AC-LINK setting is Power On or Last State, specify DC-ON delay time (sec.) When setting up Power On, set at 70 seconds or more. ]: Factory settings Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 233 Set up Power On in AC-LINK for automatic operation using an uninterruptible power Tips supply (UPS). Event Log Configuration submenu From the Server menu, move the cursor to Event Log Configuration and then press the <Enter> key to show its submenu. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 234 Press the <Enter> key then select Yes to clear event logs of active module. Clear Offline Event Logs – Press the <Enter> key then select Yes to clear event logs of standby module. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 235: Boot
When the OS is Windows Server 2012 R2 or Windows Server 2016: Before physical formatting of hard disk drive, set this option to "Legacy."After the physical formatting is complete, return the mode from Legacy to UEFI. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 236 Bootable device If a bootable device has been set to Disabled, cancel the Disabled status, and register the device in Priorities of that device type. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 237: Save & Exit
Reconfigure each item according to your environment by referring to the list of settings in this section. ・Values of iSCSI Configuration submenu and UEFI Driver Configuration submenu do not return to default values. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 238: Bmc Configuration
Important can't input the following key. <¥>, <|>, <\>, <_> and <~> key, <*> and <+> key of numeric keypad If you press <Shift> + <^> key, you can input underscore(_). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 239 2. BMC Configuration Select of the keyboard type connected with this server to display Off-line TOOL MENU. Off-line TOOL MENU Select BMC Configuration from the menu to activate the BMC Configuration. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 240: Main Manu Of Bmc Configuration
Resets BMC of CPU/IO module X (X = 0 or 1) without changing any settings. For details, see (2.6 BMC Reset). (d) Help Opens BMC Configuration help window. (e) Return to the previous menu Exits BMC Configuration, and return to Offline Tools menu. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 241: Setting Bmc Configuration
Sets various features of BMC. For details, see (2.4.6 Miscellaneous). (g) Help Opens BMC Configuration help window. (h) Return to the previous menu Exits BMC Configuration, and return to Offline Tools menu. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 242: Network
Dynamic DNS Determine whether to enable/disable of Dynamic DNS. Disable DNS Server Specify the DNS Server. 0.0.0.0 Host Name Specify the Host Name. Blank Domain Name Specify the Domain Name. Blank Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 243 *12: The range of IP addresses to "Allow" or "Deny" access is delimited by ", (Comma)". With regard to the setting of “Deny” access, "*(Asterisk)" can be described as a wild-card. (ex: 192.168.1.*,192.168.2.1,192.168.2.254) Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 244 *14: Port number can be specified only when the relevant port is set to "Enable". The port number must be unique. If you use Japanese keyboard and select "JAPANESE - Keyboard" at the chapter "2.2 Tips Activating BMC Configuration", you can input underscore(_) by pressing <Shift> + <^> key. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 245: User Management
Specify IP address of Domain Controller 3. Blank Active Directory (Group) Group Name Specify group name. *5 *6 Blank Group Domain Specify group domain. Blank Privilege Specify privilege of group. Administrator Administrator Operator User Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 246 *11: Alphanumeric characters in the range between 4 and 31 excluding ", #, and \ can be used. If you use Japanese keyboard and select "JAPANESE - Keyboard" at the chapter "2.2 Tips Activating BMC Configuration", you can input underscore(_) by pressing <Shift> + <^> key. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 247: Mail Alert
: You can arbitrarily select the event and the address (To:X) to alert in each sensor type. － Alert Test Execute test by sending an alert by setup content and mail. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 248 If you use Japanese keyboard and select "JAPANESE - Keyboard" at the chapter "2.2 Tips Activating BMC Configuration", you can input underscore(_) by pressing <Shift> + <^> key. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 249: Snmp Alert
*5: Can be specified only when each Alert Receiver is set to "Enable". *6: Be sure to perform Alert Test after all the parameters are configured appropriately. Alert feature may fail depending on configuration made for network or alert receiver. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 250: System Operation
(Remote CD/DVD port number + 2) (Encryption) － Remote FD Display the port number of remote FD when encryption is enabled. (Remote CD/DVD port number + 3) (Encryption) *1: Port numbers must be the unique one. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 251: Miscellaneous
*3: Disabling Platform Event Filter also disables SNMP alert. *4: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
Page 252: Bmc Initialization
Confirmation message (BMC Reset) <ESC> key: Stops processing and returns to Main menu. <Enter> key: Resets BMC of CPU/IO module X (X = 0 or 1). It takes about one minute to restart BMC. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 253: Sas Configuration Utility
LSI Corporation MPT SAS3 BIOS MPT3BIOS-x.xx.xx.xx (xxxx.xx.xx) Copyright 2000-20xx LSI Corporation. Press Ctrl-C to start LSI Corp Configuration Utility... 6. The SAS Configuration utility starts up with the Adapter List menu displayed. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 254: Quitting The Sas Configuration Utility
The following describes how to execute physical formatting of hard disk drive. 1. Press the <Enter> key on the Adapter List menu. Adapter Properties menu appears. Select SAS Topology and press the <Enter> key. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 255 <Alt> key and press the <Enter> key. 4. Device Properties menu appears after a while. Select the Format and press the <Enter> key. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 256 Press any key to display the Device Properties menu. 7. After the completion of formatting, finish this utility (see Chapter 3 (3.2 Quitting the SAS Configuration Utility)). Press any key to display the Device Properties menu. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 257: Flash Fdd
Do not use Flash FDD to back up data. Flash FDD can be used for a temporary data only. 4.1.1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost. 4.1.2 Handling Flash FDD ...
Page 258: Details Of Expressbuilder
When OS installation is chosen or no key is pressed, Home Menu shown in (2) Home Menu will appear. When Tool menu is chosen, Tool Menu shown in (3) Tool Menu will appear. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 259 Return to the previous menu Choose Test and diagnostics to run System Diagnostics, which is used to analyze and diagnose the server and check the cable connection. For details, see Chapter 1 (11. System Diagnostics). Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 260: Utility In Expressbuilder
You can run the following utility when choosing Utilities from Home Menu. File Execution Directly runs an external utility on removable media. Use this feature for utilities provided by NEC. Note Do not run the file provided by a third party.
Page 261: Expressscope Engine 3
EXPRESSSCOPE Engine 3 is implemented on both CPU/IO modules (module 0 and 1) and configuration is required on both modules. Set different IP addresses for CPU/IO module 0 and CPU/IO module 1. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 262: Nec Esmpro
To verify duplex configuration, see Chapter 1 (4. Names and Functions of Components) in User's Guide. NEC ExpressUpdate Agent NEC ExpressUpdate Agent can manage and update the versions of the firmware and software installed in the server. You can install the downloaded packages easily by using NEC ExpressUpdate.
Page 263: Nec Product Info Collection Utility
8. NEC Product Info Collection Utility NEC Product Info Collection Utility NEC Product Info Collection Utility can collect various logs related to the server all at once. You can collect the server information (Product Info) for maintenance by using this utility.
Page 264: Express Report Service / Express Report Service (Https)
Express Report Service (HTTPS) Installation Guide (Windows)” in EXPRESSBUILDER. Express Report Service through the SNMP Alert of EXPRESSSCOPE Engine 3 is not Tips available. See “EXPRESSSCOPE Engine 3 User's Guide” for more information. Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 265: Glossary
Standard software for the server management. This consists of several applications for managing or monitoring. NEC ESMPRO Agent Software for monitoring the server. This works with NEC ESMPRO Manager and resides as the OS service. NEC ESMPRO Agent Extension Software for performing the scheduled operations. This works with NEC ESMPRO Manager.
Page 266: Revision Record
Description 30.102.01-104.01 July 2015 Newly created 30.102.01-104.02 October 2015 Added the description about Windows Server 2008 R2 30.103.01-104.02 July 2017 Added the description about Express5800/R310f-E4, R320f-E4, R320f-M4, and Windows Server 2016 Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
Page 267 [MEMO]...
Page 268 R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows) July 2017 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2017 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

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NEC Express5800/R310e-E4 Maintenance Manual

Chapter 1 Maintenance

Chapter 2 Configuring and Upgrading the System

Chapter 3 Useful Features

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