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Maintenance Guide (Linux)
NEC Express Server
Express5800 Series
Express5800/R320e-E4
Express5800/R320e-M4
EXP320R, EXP320S
Chapter 1 Maintenance
Chapter 2 Configuring and Upgrading the System
Chapter 3 Useful Features
30.102.03-104.01
August 2016
© NEC Corporation 2016

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Table of Contents

   Also See for NEC Express5800 Series

   Summary of Contents for NEC Express5800 Series

  • Page 1 Maintenance Guide (Linux) NEC Express Server Express5800 Series Express5800/R320e-E4 Express5800/R320e-M4 EXP320R, EXP320S Chapter 1 Maintenance Chapter 2 Configuring and Upgrading the System Chapter 3 Useful Features 30.102.03-104.01 August 2016 © NEC Corporation 2016...
  • Page 2: Manuals

    Changing hardware configuration, installing additional devices and Upgrading the System setting up management tools Chapter 3: Useful Features The detail of system BIOS settings, SAS Configuration Utility, and EXPRESSBUILDER Other manuals The detail of NEC ESMPRO, BMC Configuration, and other features. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 3: Table Of Contents

    Maintenance of the Server ..........................23 Start and Stop of Components ......................24 4.1.1 Available status ........................24 4.1.2 Procedure in NEC ESMPRO Manager ..................25 4.1.3 Procedure in ft Server Utility ....................26 Check and Clear of MTBF Information ....................27 4.2.1 Available status ........................
  • Page 4 Contents 4.6.1 Available status ........................36 4.6.2 Procedure in ft Server Utility ....................37 Checking the Duplicating Operation of Modules ..................... 39 Evaluate Startup and Stop of PCI Modules ..................39 Confirm Start and Stop of CPU Modules ....................43 Error Messages ...............................
  • Page 5 Contents Available Option Devices ........................114 2.5-inch Hard Disk Drive ........................115 5.3.1 Installing 2.5-inch Hard Disk Drive ..................116 5.3.2 Removing 2.5-inch Hard Disk Drive ..................118 5.3.3 Replacing 2.5-inch Hard Disk Drive ..................120 CPU/IO Module ..........................121 5.4.1 Removing CPU/IO Module ....................
  • Page 6 Menus of EXPRESSBUILDER ......................207 Utility in EXPRESSBUILDER ......................210 EXPRESSSCOPE Engine 3 ......................... 211 NEC ESMPRO .............................. 212 NEC ESMPRO Agent (Linux) ......................212 NEC ESMPRO Manager ........................212 Glossary ................................213 Revision Record ..............................214 Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 7: Conventions Used In This Document

    Conventions Used in This Document Conventions Used in This Document Signs and symbols for safety WARNING and CAUTION are used in this guide as following meaning. WARNING Indicates there is a risk of death or serious personal injury CAUTION Indicates there is a risk of burns, other personal injury, or property damage Precautions and notices against hazards are presented with one of the following three symbols.
  • Page 8: Notations Used In The Text

    Conventions Used in This Document Notations used in the text In addition to safety-related symbols urging caution, three other types of notations are used in this document. These notations have the following meanings. Important Indicates critical items that must be followed when handling hardware or operating software. If the procedures described are not followed, hardware failure, data loss, and other serious malfunctions could occur.
  • Page 9: Abbreviations Of Operating Systems (linux)

    Conventions Used in This Document Abbreviations of Operating Systems (Linux) Linux Operating Systems are referred to as follows. See Chapter 1 (1.1 Supported Linux OS) in Installation Guide (Linux) for detailed information. Notations in this document Official names of Linux RHEL7.2 Red Hat Enterprise Linux 7.2(x86_64) POST...
  • Page 10: Trademarks

    Trademarks Trademarks EXPRESSSCOPE is a registered trademark of NEC Corporation Microsoft, Windows, and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Intel, and Xeon are registered trademarks of Intel Corporation of the United States.
  • Page 11: License Notification

    License Notification License Notification Open source software of following license is included in the part of this product (system BIOS).  EDK/EDKII  UEFI Network Stack II and iSCSI  Crypto package using WPA Supplicant Open source software of following license is included in the part of this product (Off-line Tools). ...
  • Page 12 License Notification UEFI NETWORK STACK II and iSCSI OpenSSL License ------- Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 13 License Notification THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOTLIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
  • Page 14: Warnings And Additions To This Product And Document

    This document is subject to change at any time without notice. Do not make copies or alter the document content without permission from NEC Corporation. If you have any concerns, or discover errors or omissions in this document, contact your sales representative.
  • Page 15: Chapter 1 Maintenance

    NEC Express5800 Series Express5800/R320e-E4, R320e-M4 Maintenance This chapter explains maintenance of server, and what actions are to be taken in case of trouble when operating this server. 1. Relocation and Storage Describes how to t move and store this server.
  • Page 16: Relocation And Storage

    Chapter 1 Maintenance 1. Relocation and Storage Relocation and Storage Follow the steps below when you move or store this server. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety Precautions .
  • Page 17 Chapter 1 Maintenance 1. Relocation and Storage 7. Pack the server securely to protect from damage, shock, and vibration. Important If this server and internal optional devices are suddenly moved from a cold place to a warm place, condensation will occur and cause malfunctions and failures when these are used in such state.
  • Page 18: Daily Maintenance

    Checking and Applying Updates Express5800 Series posts update information for BIOS, FW (firmware), driver, and others of the server and peripheral devices on our website. We recommend that the latest update always be applied for stable system.
  • Page 19: Checking Status Led

    Chapter 1 Maintenance 2. Daily Maintenance Checking STATUS LED Check LEDs located at front of the server for any abnormalities after the server is powered on or before shutting down the server and the server is powered off. Check LEDs for any abnormalities also while the server is running.
  • Page 20: Making Backup Copies

    Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.
  • Page 21: Cleaning The Server

    Chapter 1 Maintenance 2. Daily Maintenance 2.5.1 Cleaning the server For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces:  To avoid altering the material and color of the server, do not use volatile solvents Important such as thinner or benzene to clean the server.
  • Page 22: User Support

    User Support Before getting after-sales service, check the contents of the warranty and service. Maintenance Services Service representatives from NEC subsidiary companies or companies authorized by NEC provide maintenance services. For the services, contact your sales representative. Before Asking for Repair If you think that a failure occurred, follow the steps below: Check if the power cord and cables to other products are properly connected.
  • Page 23: Maintenance Of The Server

    – – – – Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft Server Utility –: Not supported The server does not support maintenance feature for the components listed below.
  • Page 24: Start And Stop Of Components

     Power supply stop  Duplex PCI module  Broken  Forced stop  Firmware Update Complete  Diagnostics Passed You can view the state of component by NEC ESMPRO Manager or ft Server Utility. Tips Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 25: Procedure In Nec Esmpro Manager

    The stop result can be verified by "State" in the General screen of target component. The result of the stop operation is reported by the server as an alert. Sample screen of NEC ESMPRO Manager Maintenance screen of CPU Module...
  • Page 26: Procedure In Ft Server Utility

    Chapter 1 Maintenance 4. Maintenance of the Server 4.1.3 Procedure in ft Server Utility Use ft Server Utility menu and select the relevant component. Perform the procedure below to start component. 1. Select the target component. 2. Check Current state of the target component by selecting Refresh. 3.
  • Page 27: Check And Clear Of Mtbf Information

     MTBF is lower than the threshold.  Broken PCI module  MTBF is lower than the threshold. The status of component can be verified on screen of NEC ESMPRO Manager or ft Server Tips Utility. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 28: Procedure In Nec Esmpro Manager

    The MTBF clearing result can be verified by "Status Information" in General on the target Tips component screen. The result of the MTBF clearing operation is reported by the server as an alert. 4. Start the target component. Sample screen of NEC ESMPRO Manager Maintenance screen of CPU Module Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 29: Procedure In Ft Server Utility

    Chapter 1 Maintenance 4. Maintenance of the Server 4.2.3 Procedure in ft Server Utility Use ft Server Utility menu and select the relevant component. Perform the procedure below to clear MTBF information of component. 1. Select the target component. 2. Check Current state of the target component by selecting Refresh. 3.
  • Page 30: Diagnostics

    Chapter 1 Maintenance 4. Maintenance of the Server Diagnostics The current version of utility does not support this feature. Dump Collection The current version of utility does not support this feature. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 31: Bios Update

    The table below shows the potential cases in which the BIOS update can be performed. Component Status of component  Offline CPU module The status of component can be verified on screen of NEC ESMPRO Manager or ft Server Tips Utility. 4.5.2 Procedure in NEC ESMPRO Manager Take the steps below to update BIOS of CPU module.
  • Page 32 Chapter 1 Maintenance 4. Maintenance of the Server Sample screen of NEC ESMPRO Manager Update screen of CPU Module 5. Select Specify the file path to update, enter the path for BIOS image file you have recorded in Step 1 into absolute path box, and click Apply.
  • Page 33 Chapter 1 Maintenance 4. Maintenance of the Server 7. When BIOS update completes, open Update screen, and click Execute button on Jump Switch. 8. When you click OK on confirmation dialog box, the CPU module of which BIOS has been updated starts, and the other CPU module stops.
  • Page 34: Procedure In Ft Server Utility

    Chapter 1 Maintenance 4. Maintenance of the Server 4.5.3 Procedure in ft Server Utility Use ft Server Utility menu and select the relevant component. Take the steps below to update BIOS of CPU module. Important To update BIOS of CPU module, a BIOS image file for updating needs to be stored on the server.
  • Page 35 Chapter 1 Maintenance 4. Maintenance of the Server 5. Select File Path Update, and select Execute. The firmware update starts.  Tips You must use the file path (/etc/opt/ft/BIOS.ROM) recorded in Step 1.  The update result can be verified by "State" of target component. Note that state display is not refreshed automatically, you need to select Refresh to check Current state.
  • Page 36: Bmc Firmware Update

    Chapter 1 Maintenance 4. Maintenance of the Server BMC Firmware Update This server has BMC on each of PCI modules 0 and 1. With the procedure described below, both BMCs are automatically updated. Important Consult with your maintenance personnel before updating BMC firmware. 4.6.1 Available status BMC firmware update can be performed only on the secondary PCI module.
  • Page 37: Procedure In Ft Server Utility

    Chapter 1 Maintenance 4. Maintenance of the Server 4.6.2 Procedure in ft Server Utility Take the steps below to update BMC firmware. 1. Save the image data of the BMC update firmware in a desired directory of the server. Write down the path to the directory in which the image data is saved.
  • Page 38 Chapter 1 Maintenance 4. Maintenance of the Server 6. Enter the file path you have written down in Step 1 in Enter the file location of the new firmware text box, and select Activate. BMC firmware update starts. When update is completed, the following message is output on syslog. kernel: EVLOG: INFORMATION - BMC nn/120, firmware burn succeeded.
  • Page 39: Checking The Duplicating Operation Of Modules

    Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules Checking the Duplicating Operation of Modules This section describes how to check if the system runs properly after system installation or reinstallation. CPU/IO module has a processor function part and IO function part. Each part is monitored Tips and managed by the module.
  • Page 40 DISK ACCESS LED (2) lights only when hard disk drive is accessed. 3. Start ft Server Utility. # /opt/nec/esmpro_sa/bin/ESMftcutil 4. Select PCI Module and then the primary PCI module (*) from the ft server tree. – Select PCI module (ID:10) when CPU/IO module 0 is primary module.
  • Page 41 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules When the primary PCI module is stopped, the screen temporarily blacks out and then displayed again, and the status changes as follows. This indicates that PCI module is failed over. Indications of status LEDs Secondary* Primary*...
  • Page 42 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules After the completion of mirror volume duplication and when the PCI modules are duplicated: Secondary Primary PRIMARY LED – On (Green) DISK ACCESS LED Blinking (Green) Blinking (Green) (Lights green when (Lights green when accessing the disk drive) accessing the disk drive)
  • Page 43: Confirm Start And Stop Of Cpu Modules

    Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules Confirm Start and Stop of CPU Modules This section describes how to confirm the continuous system operation after stopping one of the CPU modules. 1. Confirm that the CPU modules are duplicated. To check if the CPU modules are duplicated, see the System FT LED.
  • Page 44 5. Checking the Duplicating Operation of Modules 2. Start ft Server Utility. # /opt/nec/esmpro_sa/bin/ESMftcutil 3. Select CPU Module then the CPU module to stop (*) from the ft server tree. – Select CPU module (ID:0) to stop CPU/IO module 0.
  • Page 45 Chapter 1 Maintenance 5. Checking the Duplicating Operation of Modules 5. Start the CPU module stopped. Select the stopped CPU module and select Start of Start/Stop. When the CPU module is started, Hardware diagnosis and then synchronization of Tips memory (memory copy) are performed, and the duplication process is completed. Note that the system is paused temporarily for copying memory during memory synchronization.
  • Page 46: Error Messages

    Chapter 1 Maintenance 6. Error Messages Error Messages If the server enters the abnormal state, the error is posted by various means. This section explains the types of error messages.  LED indication is unusual.  See "6.1 Error Messages by LED Indication". ...
  • Page 47: Error Messages By Led Indication

    Chapter 1 Maintenance 6. Error Messages Error Messages by LED Indication LEDs on the front and rear panels of the server and near the handles of hard disk drives notify the various server statuses by the colors and the patterns of going on, going off, and flashing. If trouble seems to have occurred, check the LED indication.
  • Page 48 Chapter 1 Maintenance 6. Error Messages System POWER LED LED indication Description Action On (green) Either or both of CPU/IO modules are powered on. – Both of CPU/IO modules are powered off. – System FAULT LED LED indication Description Action Both of CPU/IO modules are offline or normal.
  • Page 49 Chapter 1 Maintenance 6. Error Messages Disk ACCESS LED DISK LED 2 (amber) DISK LED 1 (green) Conditions of DISK LED Description Action DISK LED 1 DISK LED 2 The disk is in the idle state. – Blinking The disk is being accessed. –...
  • Page 50 Chapter 1 Maintenance 6. Error Messages ACCESS LED on optical disk drive LED indication Description Action Optical disk is not accessed. – Optical disk is being accessed. – LEDs on Management LAN Connector and LAN connectors LINK/ACT LED LED indication Description Action On (green)
  • Page 51 Chapter 1 Maintenance 6. Error Messages EXPRESSSCOPE If any module fails, LED on EXPRESSSCOPE relevant to the failed module lights in amber. (5)-2 (5)-3 (5)-4 (5)-1 (11) (10) (1) Module POWER LED LED indication Description Action On (green) The power of CPU/IO module is ON. –...
  • Page 52 Chapter 1 Maintenance 6. Error Messages (4) CPU (CPU FAULT LED) The LED lights amber when the CPU part of CPU/IO modules fails. Contact your sales representative. (5) MEM NUMBER (Memory slot error LED) The LED lights amber when failure occurs on the memory slot of CPU/IO module. Memory slots with errors can be identified by illumination status of the following (5)-1 to (5)-4.
  • Page 53 Chapter 1 Maintenance 6. Error Messages (6) TEMP (Abnormal temperature LED) Amber: Temperature in CPU/IO module becomes abnormal. Contact your sales representative. (7) VLT (Power error LED) Amber: Electric voltage failure occurs in CPU/IO module. Contact your sales representative. (8) PSU(Power supply unit error LED) Amber: Failure occurs on the power supply unit of CPU/IO module.
  • Page 54: Post Error Message

    Chapter 1 Maintenance 6. Error Messages POST Error Message If POST detects any error, it displays an error message on the display unit. System Monitoring Check ... Passed ERROR Example of error message This message indicates that date and time set on realtime clock is incorrect.
  • Page 55 Chapter 1 Maintenance 6. Error Messages Error messages Error Message Cause Solution Illegal setup information of BIOS was Start BIOS Setup Utility (SETUP), and then 8000 System variable is detected. execute Load Setup Defaults and specify the corrupted. necessary settings. If the same error is detected repeatedly in spite of re-setting, contact your sales representative.
  • Page 56 Chapter 1 Maintenance 6. Error Messages Error Message Cause Solution An error was detected on 1st SM Bus. Contact your sales representative. C061 1st SMBus device Error detected. An error was detected on 2nd SM Bus. C062 2nd SMBus device Error detected.
  • Page 57 Chapter 1 Maintenance 6. Error Messages Error Message Cause Solution BMC Mezzanine card is not installed. Contact your sales representative. C11B BMC Mezzanine card is not found. A format error was detected in BMC C11C BMC Mezzanine partition Mezzanine card. is invalid.
  • Page 58 Chapter 1 Maintenance 6. Error Messages Error messages on a virtual LCD In EXPRESSSCOPE Engine 3 web browser window, you can confirm virtual LCD error messages. For details on the virtual LCD, refer to "EXPRESSSCOPE Engine 3 User’s Guide". The table below shows the error messages displayed on upper and lower lines, cause, and solution. Message displayed on upper LCD line Message displayed on...
  • Page 59 Chapter 1 Maintenance 6. Error Messages Messages displayed on a lower LCD line Message on Lower LCD Line Description Solution VBAT Lower Non-Critical A voltage abnormality was Contact your sales representative. detected. VBAT Upper Non-Critical VBAT Lower Critical VBAT Upper Critical Baseboard Temperature1 Lower Non-Critical A temperature abnormality was It is possible that a fan has failed or is...
  • Page 60 Chapter 1 Maintenance 6. Error Messages Message on Lower LCD Line Description Solution Sensor Failure Detected. Abnormality in a sensor was Contact your sales representative. detected. SMI timeout A timeout occurred while servicing system management interrupts. IPMI Watchdog timer timeout (Power off) A watchdog timer timeout occurred.
  • Page 61: Collecting Failure Information

    Chapter 1 Maintenance 7. Collecting Failure Information Collecting Failure Information If the server fails, you can collect failure information by using the following method. The failure information is to be collected only at the request of your sales representative. Important When the system restarts after a failure has occurred, a message may appear indicating virtual memory shortage.
  • Page 62: Collecting Memory Dump

    Chapter 1 Maintenance 7. Collecting Failure Information Collecting Memory Dump If an error occurs, the dump file can be saved to acquire necessary information. Consult with your sales representative before dumping the memory. Dumping the memory while the server is in operating normally will affect the system operation.
  • Page 63: Troubleshooting

     See "8.7 Problems With Bundled Software".  Refer to NEC ESMPRO Agent Installation Guide (Linux) stored in ft Server Control Software Install CD. If the server still does not work normally, see the following topics in this chapter before suspecting failure.
  • Page 64: Problems When Turning On The Server

     Check if the CPU/IO module is properly installed in the server. Secure the CPU/IO module with screw located on the module handle. The screen does not turn on: Wait until the NEC logo appears.  [?] The screen showing nothing (black screen) appears several times during POST execution.
  • Page 65: Problems When Starting Expressbuilder

    Chapter 1 Maintenance 8. Troubleshooting Problems When Starting EXPRESSBUILDER Unable to start EXPRESSBUILDER: Did you insert EXPRESSBUILDER DVD?   Insert the DVD and restart the server. Are BIOS settings correct?   Configure the boot order in BIOS SETUP so that the optical disk drive will be the first to start up. Is an error message displayed? ...
  • Page 66: Problems When Starting Os

    Chapter 1 Maintenance 8. Troubleshooting Problems When Starting OS Unable to start OS: Are Hard Disk Drives properly installed?   Install Hard Disk Drives properly. Is SAS cable connected correctly?   Connect the SAS cable properly. If the Hard Disk Drive is not recognized as connected although the above action has been taken, the Hard Disk Drive may be faulty.
  • Page 67 Chapter 1 Maintenance 8. Troubleshooting Fail to duplex CPUs:  Check the memory configuration is correct.  Check third-party CPUs or memory (DIMM) are not used. The following error or warning message appears at OS startup:  The following message appears on console window or syslog file . However, it does not affect the system operation.
  • Page 68: Problems With Internal Devices And Other Hardware

    Unable to access the Hard Disk Drive Is the Hard Disk Drive supported by the server?   Operation of any device that is not authorized by NEC is not guaranteed. Is the Hard Disk Drive properly installed?   Check the Hard Disk Drive installation status and the cable connections.
  • Page 69: Problems With Os Operation

    Chapter 1 Maintenance 8. Troubleshooting Problems With OS Operation OS operation is unstable: Did you access to directory or file under /dev, /proc or /sys?   The server frequently saves and updates information related to system operation and management in the following directories. Because accessing any of these directories by a command or other means may impact fault tolerant features and make behavior of the system unstable, do not access them.
  • Page 70: Problems When Starting Expressbuilder On Windows

    (/opt/nec/esmpro_sa/bin/ESMRestart) of NEC ESMPRO Agent for Linux. There is not any problem with NEC ESMPRO Agent for Linux. NEC ESMPRO Agent (Linux):  For details of NEC ESMPRO Agent (Linux), see "NEC ESMPRO Agent User's Guide (Linux)" in ft Server Control Software Install CD. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 71 Chapter 1 Maintenance 8. Troubleshooting Supplementary explanation for NEC ESMPRO Agent (Linux) Device ID in Alert Report   Some server alerts use unique device IDs which correspond to the devices listed in the table below as the device identification information.
  • Page 72 Chapter 1 Maintenance 8. Troubleshooting Device name Device ID PCI module 1 PCI slot 1 on PCI module 1 11/1 PCI slot 2 on PCI module 1 11/2 PCI slot 3 on PCI module 1 11/3 PCI slot 4 on PCI module 1 11/4 SCSI adaptor on PCI module 1 11/5...
  • Page 73  At the time when a temperature or voltage error occurs on CPU/PCI module (CPU/IO module), necessary actions will differ depending on their status as shown below. You can check the status of each module from the Information of server state/constitution of NEC ESMPRO Manager or ft Server Utility.
  • Page 74 Chapter 1 Maintenance 8. Troubleshooting NEC ESMPRO Manager:  For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in EXPRESSBUILDER or its help. Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager Status Color after Mounting a Hard Disk Drive ...
  • Page 75 Chapter 1 Maintenance 8. Troubleshooting Pop-up "Constitution Information has changed." is displayed.   If you are seeing Information of server state/constitution, pop-up is displayed when hardware constitution on the monitored server is changed (such as attaching or removing CPU module or PCI module).
  • Page 76: Problems With Optical Disk Drive And Flash Fdd

    Chapter 1 Maintenance 8. Troubleshooting Problems With Optical Disk Drive and Flash FDD Unable to access or play optical disks such as CD-ROMs/DVD-ROMs: Is the DVD/CD-ROM supported by the server?   For a disk such as a CD with copy guard which does not conform to the CD standard, the playback of such a disk with the optical disk drive is not guaranteed.
  • Page 77: Resetting The Server And Clearing Bios Settings

    Chapter 1 Maintenance 9. Resetting the Server and Clearing BIOS Settings Resetting the Server and Clearing BIOS Settings Refer to this section if the server does not work or if you want to set BIOS settings back to the factory settings. Soft Reset If the server halts before starting the OS, press <Ctrl>...
  • Page 78: Clearing Bios Settings (cmos Memory)

    Chapter 1 Maintenance 9. Resetting the Server and Clearing BIOS Settings Clearing BIOS Settings (CMOS Memory) To set the BIOS settings back to the factory default settings (clearing CMOS memory), use the internal jumper switch. You can also clear the password set in the BIOS Setup utility (SETUP) by using the same way. When the BIOS setup utility (SETUP) can be started,use “Load Setup Defaults”...
  • Page 79 Chapter 1 Maintenance 9. Resetting the Server and Clearing BIOS Settings The following instructions show how to clear the CMOS memory and the password. WARNING Be sure to observe the following precautions to use the server safety. Failure to observe the precautions may cause death or serious injury. For details, refer to Safety Precautions and Regulatory Notices.
  • Page 80 Chapter 1 Maintenance 9. Resetting the Server and Clearing BIOS Settings Clearing CMOS memory Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0. Refer to Chapter 2 (5.4 CPU/IO Module). Remove the top cover. Confirm the position of Clear CMOS Jumper. Change jumper switch to "CMOS CLR"...
  • Page 81 Chapter 1 Maintenance 9. Resetting the Server and Clearing BIOS Settings Clearing a password Disconnect AC power cords from CPU/IO modules 0 and 1. Remove CPU/IO module 0. Refer to Chapter 2 (5.4 CPU/IO Module). Remove the top cover. Confirm the position of Clear Password Jumper. Change jumper switch to "PASS CLR"...
  • Page 82: System Diagnostics

    Important To avoid affecting a network and storage system, disconnect a LAN cable, Fibre Channel, NEC Storage, and other external storage before running System Diagnostics. If the System Diagnostics is run while the devices described above, networks or storage systems may be affected.
  • Page 83 Chapter 1 Maintenance 10. System Diagnostics Diagnostics tool title Test window title Test results Test summary window Guideline Diagnostics tool title Shows the name and version of the diagnostic tool. Test window title Shows the progress of the diagnostics. “Test End” is displayed when the diagnostics completes. Test results Shows the start, end, and elapsed time and completion status of the diagnostics.
  • Page 84 Chapter 1 Maintenance 10. System Diagnostics 4. Follow the guideline shown at the bottom of the screen, and press <Esc> key. The Enduser Menu below is displayed. <Test Result> Shows the diagnostics completion screen of the above diagnostics. <Device List> Shows a list of connected devices.
  • Page 85: Offline Tools

    Chapter 1 Maintenance 11. Offline Tools Offline Tools Offline tools are used for maintenance, failure analysis, and the settings of the server. 11.1 Starting Offline Tools Start up the offline tools at the following steps. 1. Turn on the peripheral devices and then the server. 2.
  • Page 86: Features Of Offline Tools

    The Off-line Maintenance Utility is started when Maintenance Utility is chosen. The Off-line Maintenance Utility is used for preventive maintenance and failure analysis for the system. If you are unable to start NEC ESMPRO due to a failure, Off-line Maintenance Utility can be used to check the cause of the failure.
  • Page 87: Chapter 2 Configuring And Upgrading The System

    NEC Express5800 Series Express5800/R320e-E4, R320e-M4 Configuring and Upgrading the System This chapter describes procedure for change configuration and installing internal option devices. 1. Hard Disk Drive Duplexing Describes how to duplex hard disk drives. 2. Network Duplexing Describes how to configure duplex LAN.
  • Page 88: Hard Disk Drive Duplexing

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing Hard Disk Drive Duplexing Hard disk drive duplexing is described here.  To pull out and insert the hard disk drive, wait for 30 seconds or longer after Important pulling out the hard disk drive before inserting it.
  • Page 89 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing Use the ftdiskadm command for duplexing hard disk drives. Slot numbers of internal hard disk drives are allocated as follows; Slot number of hardware Slot number used in ftdiskadm CPU/IO module 0 slot 0 CPU/IO module 0 slot 1 CPU/IO module 0 slot 2...
  • Page 90: How To Duplicate The Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Duplicate the Hard Disk Drive The ftdiskadm command duplicates the hard disk drive. Examples of duplicating Slot 2 and Slot 10 are described here.  Tips For the slot number, refer to "1.1 Available Disk Configuration".
  • Page 91 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing *3 Input the volume label as required. For more than one partition, "<Input value>_s<Partition number> is set. Tips The volume label can be changed with the commands such as e2label. *4 Input "y"...
  • Page 92 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing Member The information of the member that forms RAID is displayed in the "(Slot number) device name" format as the number of the member. "F" is checked on the left side of the device name for the member out of the redundancy configuration in case of an abnormality.
  • Page 93: How To Create The Striping Array

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Create the Striping Array The striping array (RAID0) is the RAID device that has the function to distribute the I/O request that was issued to the striping array to each member. This function improves the I/O performance and the data reading/writing speed for the striping array becomes higher.
  • Page 94 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing 3. Execute "7 Make Striping Array (RAID1+0)" of the ftdiskadm command, and install the RAID1 device to the striping array. If the RAID1 device is md0 or md1, input 0 or 1. The message to notify of execution of processing appears on the screen.
  • Page 95: How To Locate Failed Disks

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Locate Failed Disks The hard disk drive in which a failure occurs can be identified. The following is an example of a failure in the hard disk drive inserted into Slot 9.
  • Page 96: How To Recover The Failed Disk

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Recover the Failed Disk The procedure for replacing the failed hard disk drive and duplicate the drive again is described here. The following is an example of the step starting from disconnection of the hard disk drive inserted into Slot 9 to its recovery.
  • Page 97 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing [List Internal Disks] Slot Name [Use] Information (Vendor/Model/Serial) Path =============================================================================== 1 104001(sdq) [0] HGST/HUC156030CSS200/#0TGR84RP h1c0t0l0 9 114001(sdr) [0] HGST/HUC156030CSS200/#0TGR63VP h2c0t0l0 10 - 11 - 12 - 13 - 14 - 15 - 16 -...
  • Page 98: How To Clear The Duplication Of The Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Clear the Duplication of the Hard Disk Drive The duplicated hard disk drive is cleared by using ftdiskadm command. Examples of clearing duplication of Slot 2 and Slot 10 are described here. For the slot number, refer to "1.1 Available Disk Configuration"...
  • Page 99 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing 3. Execute "5 Delete Mirroring Arrays (RAID1)" of the ftdiskadm command, and clear duplication of the hard disk drive whitch the slot number has been specified. Command action 1 List RAID Arrays 2 List Internal Disks 3 Make Mirroring Arrays...
  • Page 100: How To Delete The Striping Array

    Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing How to Delete the Striping Array The ftdiskadm command deletes the striping array. For the slot number, refer to "1.1 Available Disk Configuration". Tips 1. Log in to the server as the root user. If you login with graphical mode, select [Others…] to login. 2.
  • Page 101 Chapter 2 Configuring and Upgrading the System 1. Hard Disk Drive Duplexing 3. Execute "8 Delete Striping Array (RAID1+0)" of the ftdiskadm command, and clear the striping array. Command action 1 List RAID Arrays 2 List Internal Disks 3 Make Mirroring Arrays (RAID1) 4 Repair Mirroring Arrays (RAID1) 5 Delete Mirroring Arrays (RAID1)
  • Page 102: Network Duplexing

    Chapter 2 Configuring and Upgrading the System 2. Network Duplexing Network Duplexing Network duplexing is described here.  Do not change the network interface name. Important  IPv6 is not supported.  Do not set each network from the commands (nmcli, etc.) related to NetworkManager that comes with OS.
  • Page 103: How To Duplicate Network

    Chapter 2 Configuring and Upgrading the System 2. Network Duplexing How to Duplicate Network Set duplexing by using the vndctl command. An example of setting the following <Setting contents> is described here. <Setting contents> Slot number of the vndctl command: 5 Network interface name (CPU/IO module 0) : eth100100 Network interface name (CPU/IO module 1) : eth110100 IP address: 192.168.0.101...
  • Page 104 Chapter 2 Configuring and Upgrading the System 2. Network Duplexing BOOTPROTO=none BONDING_OPTS="miimon=100 mode=active-backup" IPADDR=192.168.0.101 NETMASK=255.255.255.0 GATEWAY=192.168.0.1 4. Execute the following command to enable the coupled interface. # vndctl up 5 Connection successfully activated (D-Bus active path: /org/freedesktop/NetworkMa nager/ActiveConnection/8 Connection successfully activated (D-Bus active path: /org/freedesktop/NetworkMa nager/ActiveConnection/10 Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 105 Chapter 2 Configuring and Upgrading the System 2. Network Duplexing 5. Execute the following command to check that bond2 is configured in Slot 5 and Status of eth100100 and eth110100 is DUPLEX. # vndctl status --Virtual Network Status— BondingDevice Slot Status InetAddress RXErrors TXErrors Collisions ------- (*1) bond0 ONLINE 10.10.1.151...
  • Page 106: Clearing Duplexing

    Chapter 2 Configuring and Upgrading the System 2. Network Duplexing Clearing Duplexing The duplicated network is cleared. 1. Run the following command to stop the bonding interfaces corresponding to the slot number <slot>. # vndctl down <slot> Device 'bondX' successfully disconnected. 2.
  • Page 107: Configuring Video Mode

    Chapter 2 Configuring and Upgrading the System 3. Configuring Video Mode Configuring Video Mode You cannot use xrandr to change the resolution because the xrandr function is not supported. You cannot change the resolution and the number of colors from application menu due to hardware specification. Take the steps below to change resolution and number of colors.
  • Page 108 Chapter 2 Configuring and Upgrading the System 3. Configuring Video Mode Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 109 Chapter 2 Configuring and Upgrading the System 3. Configuring Video Mode <Modify the resolution> Select a combination of resolution and refresh rate among the list shown by (3), enter the value in Modes shown by (2). Select the combination of the resolution that can be set by the value (1) in the above figure and refresh rate from (3) in the SubSection as the same as (2) including the same value as (1), and delete "#"...
  • Page 110: Service Programs

    Chapter 2 Configuring and Upgrading the System 4. Service Programs Service Programs This server provides the following service programs in addition to the dedicated drivers. Service program name evlog.service ft-prep.service ft-retrieveChipsetDumps.service ft-verify.service ft.service kdump.service network.service NetworkManager.service osm.service rblog.service snmpd.service rpcbind.service ESMntserver.service ESMamvmain.service ESMftreport.service...
  • Page 111: Installing And Replacing Optional Devices

    If the optional device is added, removed, and replaced according to the procedures other than that described in this chapter, NEC does not assume any liability for the damages to the device and parts, and for the effect on the result of the operation.
  • Page 112: Check Before Adding An Optional Device

    1. Confirm the required ft Server Control Software’s version, Refer to the User’s Guide provided with the device, check the NEC website, or contact your sales representative. 2. Verify the version of the ft Server Control Software on your system.
  • Page 113: Installing, Removing And Replacing Devices

    – ft server utility of the NEC ESMPRO Agent – NEC ESMPRO Manager from the management PC on the network After a new module is installed to the server, enable the module using the ft server utility or the NEC ESMPRO Manager.
  • Page 114: Available Option Devices

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Available Option Devices Option devices that can be added, removed, or replaced when a failure occurs are as follows:  2.5-inch hard disk drive The server can contain up to 8 hard disk drives for one CPU/IO module. Install hard disk drives in 2.5-inch hard disk drive bay at front of the server.
  • Page 115: Inch Hard Disk Drive

    The 2.5-inch hard disk drive bays in front of the server can mount up to 8 hard disk drives with the 2.5 inch width exclusive trays for one CPU/IO module.  Do not use any hard disks that are not authorized by NEC. Installing a third-party Important hard disk may cause a failure of the server as well as the hard disk.
  • Page 116: Installing 2.5-inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.3.1 Installing 2.5-inch Hard Disk Drive Follow the procedure below to install the hard disk drives. Install the hard disk drives from a smaller slot number to larger number on CPU/IO module 0/1, from slot 0 to slot through slot 7. ...
  • Page 117 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5. Firmly hold the handle of the hard disk drive to install and insert the drive into the slot.  Note Insert the hard disk drive until the lever hook touches the server frame. ...
  • Page 118: Removing 2.5-inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.3.2 Removing 2.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk drive.  See Chapter 2 ("5.1.3 Installing, Removing and Replacing Devices") and Chapter Important 1 (1.8 Anti-Static Measures )in Safety Precautions and Regulatory Noticesbefore starting installing or removing options.
  • Page 119 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5. Install the dummy tray in an empty slot. 6. Also remove the other hard disk drive paired and install the dummy tray in same procedure. See Chapter2 (1.1 Available Disk Configuration) about the hard disk drive paired.
  • Page 120: Replacing 2.5-inch Hard Disk Drive

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.3.3 Replacing 2.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk drive. The hard disk drive is replaced with new device while the server is continuously running. Important See Chapter 2 ("5.1.3 Installing, Removing and Replacing Devices") and Chapter 1 (1.8 Anti-Static Measures )in Safety Precautions and Regulatory Notices before...
  • Page 121: Cpu/io Module

     Removing the module being operating may cause unexpected trouble. Use the management software (e.g., ft server utility or NEC ESMPRO Manager) to isolate the CPU/IO module to be removed so that the module is removed when it is stopped, without fail.
  • Page 122: Removing Cpu/io Module

    Follow the procedure below to remove the CPU/IO module. 1. Stop the CPU/IO module you want to remove. To this end, use the ft server utility of the NEC ESMPRO Agent installed to your server or the Information of server state/constitution of the NEC ESMPRO Manager.
  • Page 123 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices ft server utility Select ftServer - CPU Module - CPU Module (to be removed) - CPU Module Start/Stop – Stop. Repeat the steps above for the PCI module and confirm that the status of the CPU/IO module and the IO module (PCI module) are "Removed".
  • Page 124 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 4. Loosen the screws securing the CPU/IO module handle to press down the handle. Important Before you pull out a CPU/IO module, check the rear of the server to make sure cables for peripheral equipment or network are disconnected.
  • Page 125 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 6. The CPU/IO module is locked on the way and cannot be pulled out. Lower the lock on the side of CPU/IO module to unlock it, and then pull it out. Lock 7.
  • Page 126: Installing Cpu/io Module

    In some system statuses or settings, auto start up or integration does not take place when the module is connected. In such a case, check the status by using the ft server utility or "Information of server state/constitution" of NEC ESMPRO Manager, and then start up the CPU/IO modules.
  • Page 127: Dimm

     Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may Important cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
  • Page 128 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Precautions Note the following to install, remove, or replace DIMM.  DIMM 9 through 16 are available only when the processor #2 is installed.  To install DIMM, install the product with the same model number to the same slots of the CPU/IO modules 0 and 1.
  • Page 129: Installing Dimm

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.5.1 Installing DIMM Follow the procedure below to install the DIMM. 1. Shut down OS. The sever turns off automatically. 2. Disconnect the power cords from the outlets. 3.
  • Page 130 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Push DIMM straight into the slot. When the DIMM is inserted into the DIMM slot, the lever automatically closes. Note Pay attention to the DIMM direction. A notch is provided on the DIMM pin side to prevent DIMM from being inserted wrongly.
  • Page 131: Removing Dimm

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.5.2 Removing DIMM Follow the procedure below to remove the DIMM. Important At least one DIMM is required to operate the server. 1. Shutdown OS. The system turns off automatically. 2.
  • Page 132: Replacing Dimm

    2. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 3. Replace the DIMM. 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start up the CPU/IO module using NEC ESMPRO Manager or ft server utility. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 133: Processor (cpu)

    In addition to the standard CPU (Intel® Xeon® Processor), you can operate the system by adding one CPU to each CPU/IO module.  Make sure to use the CPU specified by NEC. Installing a third-party CPU may Important cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.
  • Page 134: Installing Cpu

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.6.1 Installing CPU Follow the steps below to install a CPU and heat sink. 1. Shut down the OS. The server is automatically powered off. 2. Disconnect the power cords from the outlets. 3.
  • Page 135 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 9. Lift the plate. 10. Place the CPU on the socket gently and carefully. For easy installation, hold edges of CPU with your thumb and index fingers so that the notch is aligned with the key on the CPU socket.
  • Page 136 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 11. After pressing the CPU softly against the socket, and close the plate. 12. Fix the CPU by pushing down the lever marked with " " " 13.
  • Page 137 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 14. Place the heat sink on the CPU. Important Do not touch the cooling sheet that is attached on the back of the heat sink with your hand.
  • Page 138: Removing Cpu

    3. Install the new heat sink and CPU according to Chapter 2 (5.6.1 Installing CPU). 4. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 5. Start the CPU/IO module from NEC ESMPRO Manager or ft server utility. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 139: Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices PCI Card Either two or four PCI cards can be installed to the CPU/IO module. Important See Chapter 2 ("5.1.3 Installing, Removing and Replacing Devices") and Chapter 1 (1.8 Anti-Static Measures )in Safety Precautions and Regulatory Notices before starting installing or removing options.
  • Page 140 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices List of option PCI cards and installable slots (R320e-E4 model) PCI-1 PCI-2 PCI slot performance PCIe 3.0 x4 lane Product N code Remarks name Slot size Low Profile PCI card type x8 slot N8804-012...
  • Page 141: Installing Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.7.2 Installing PCI Card Follow the procedure below to install the board to be connected to the PCI card slot. To install the PCI card, make sure the shape of the board connector matches with the Note shape of the PCI card slot connector.
  • Page 142 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 6. Install a PCI card in a PCI slot. Important When you attempt to install the Fibre channel card to the server, this may fail due to interference by the SFP+ module installed on the Fibre channel card.
  • Page 143 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Installing Full Height PCI Card 1. Shut down the OS. The server is automatically powered off. 2. Disconnect the power cords from the outlets. 3. Remove the CPU/IO module according to Chapter 2 (5.4.1 Removing CPU/IO Module). 4.
  • Page 144 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 7. Remove the PCI blank cover. Important Keep and store the removed PCI blank cover with care. 8. Install a PCI card in a PCI slot. Important When you attempt to install the Fibre channel card to the server, this may fail due to interference by the SFP+ module...
  • Page 145: Removing Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 11. Close the latch and secure it with one screw removed in step4. 12. See Chapter 2 (5.4.2 Installing CPU/IO Module) and install the CPU/IO module. 13. Connect the power cords. 14.
  • Page 146: Replacing Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.7.4 Replacing PCI Card Follow the procedure below to replace the failed PCI card. N8804-011 10GBASE-T 1ch board set or N8804-012 1000BASE-T 2ch board set 1. Identify the failed board by viewing syslog. 2.
  • Page 147: Setup Of Optional Pci Card

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices 5.7.5 Setup of Optional PCI Card To enable the fault-tolerant feature of the optional device, the identical PCI cards Important must be installed to the slots with the same number in CPU/IO module 0 and CPU/IO module 1.
  • Page 148 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices  Configuring multi path Important This operation must be executed by only root user. 1. Run the following command to start path watch daemon(multipathd). # systemctl start multipathd # systemctl enable multipathd 2.
  • Page 149 Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Procedure B at the remote site After the first startup of the server after change of the LUN allocation, log in to the ft server remotely, and execute the following command. # /opt/ft/sbin/ft-prep If the screen appears to prompt you to input similarly to the procedure A, input [Y] twice, and restart the server.
  • Page 150: Addition, Removal, And Replacement Of The Internal Usb Cable

    Chapter 2 Configuring and Upgrading the System 5. Installing and Replacing Optional Devices Addition, Removal, and Replacement of the Internal USB Cable 5.8.1 Addition Follow the procedure described below to add the internal USB cable. Important See Chapter 2 ("5.1.3 Installing, Removing and Replacing Devices) and Chapter 1 (1.8 Anti-Static Measures) in Safety Precautions and Regulatory Notices) before starting installing or removing options.
  • Page 151: Removal

    Remove the CPU/IO module by referring to "5.4.1 Removing CPU/IO Module" in this chapter. Replace the internal USB cable. Install the CPU/IO module by referring to "5.4.2 Installing CPU/IO Module" in this chapter. Start up the CPU/IO module from NEC ESMPRO Manager or the ft server utility. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 152: Chapter 3 Useful Features

    5. Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server. 6. EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3. 7. NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager, applications to manage and monitor the server. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 153: System Bios

    Chapter 3 Useful Features 1. System BIOS System BIOS You can check and change the parameters using the BIOS Setup utility (SETUP). Starting SETUP Turn on the server and proceed with POST. After a while, the following message appears at the bottom left of the screen. Press <F2>...
  • Page 154: Main

    Chapter 3 Useful Features 1. System BIOS 1.2.1 Main If you start up the SETUP utility, the Main menu is displayed first. For details about the options, see the table below. Option Parameter Descriptions BIOS Information – – BIOS Version –...
  • Page 155: Advanced

    Chapter 3 Useful Features 1. System BIOS 1.2.2 Advanced If you move the cursor to Advanced, the Advanced menu appears. For the menus that show a “ ” to their left, select a menu and press the <Enter> key to display its submenu. If the Boot Mode is [UEFI]: If the Boot Mode is [Legacy]: Note...
  • Page 156 Chapter 3 Useful Features 1. System BIOS Processor Configuration submenu From the Advanced menu, select Processor Configuration and then press the <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press the <Enter>...
  • Page 157 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Processor Information – – Hardware Prefetcher Disabled Enable or disable hardware prefetcher. [Enabled] Adjacent Cache Line Prefech Disabled Enable or disable optimized access from memory to [Enabled] cache.
  • Page 158 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below (display only). Option Parameter Descriptions Processor 1 CPUID Number ID of Processor 1 is displayed by a numerical value. Processor Type – Type of Processor 1 is displayed. Processor Speed –...
  • Page 159 Chapter 3 Useful Features 1. System BIOS Memory Configuration submenu From the Advanced menu, select Memory Configuration and then press the <Enter> key to display the menu screen shown below. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus.
  • Page 160 Chapter 3 Useful Features 1. System BIOS (a) Memory Information submenu For details about the options, see the table below (display only). Option Parameter Descriptions Total Memory – The physical capacity of installed memory is displayed. Current Memory Speed – Currently active memory clock.
  • Page 161 Chapter 3 Useful Features 1. System BIOS PCI Configuration submenu From the Advanced menu, select PCI Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
  • Page 162 Chapter 3 Useful Features 1. System BIOS (a) PCI Device Controller and Option ROM Settings submenu Option Parameter Descriptions SAS Option ROM Scan Disabled Enable or disable the option ROM SCAN for onboard [Enabled] SAS. [PXE] LAN Boot Mode Select the option ROM where the onboard LAN is iSCSI deployed.
  • Page 163 Chapter 3 Useful Features 1. System BIOS Advanced Chipset Configuration submenu From the Advanced menu, select Advanced Chipset Configuration and then press the <Enter> key to display the menu screen as shown below. For details about the options, see the table below. Option Parameter Descriptions...
  • Page 164 Chapter 3 Useful Features 1. System BIOS USB Configuration submenu From the Advanced menu, select USB Configuration and then press the <Enter> key to display the menu screen shown below. For details about the options, see the table below. Option Parameter Descriptions Device Reset Timeout...
  • Page 165 Chapter 3 Useful Features 1. System BIOS Serial Port Configuration submenu From the Advanced menu, select Serial Port Configuration and then press the <Enter> key to display the menu screen shown below. From BIOS Redirection Port, select Serial Port A or Serial Port B and then press the <Enter> key to display the menu screen shown below.
  • Page 166 Enable or disable the console redirection feature for the Serial Port A specified serial port. Specifying Serial Port A or Serial Port B Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager, and options for connection shown below are displayed. Terminal Type [VT100+] Select the terminal type.
  • Page 167 Chapter 3 Useful Features 1. System BIOS Network Stack Configuration submenu Select [Network Stack Configuration] from the Advanced menu, and press Enter to display the following screen. Option Parameter Descriptions Network Stack Disabled Enable or disable the UEFI network stack. The following [Enabled] menu items appear if this function was enabled.
  • Page 168 Chapter 3 Useful Features 1. System BIOS (a) iSCSI Configuration submenu For details of the options, see the following table. Option Parameter Descriptions iSCSI Initiator Name 4 to 223 alphanumeric Set the iSCSI initiator name In the format of “iSCSI The following menu items can qualified name (IQN)”.
  • Page 169 Chapter 3 Useful Features 1. System BIOS ①. Add an Attempt submenu Note The MAC address appears if the onboard LAN controller or the UEFI driver of each PCI device was loaded. Option Parameter Descriptions – MAC [XX:XX:XX:XX:XX:XX] - Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 170 Chapter 3 Useful Features 1. System BIOS ②. MAC [XX:XX:XX:XX:XX:XX] submenu Option Parameter Descriptions iSCSI Attempt Name Up to 96 alphanumeric Set the iSCSI attempt name. characters iSCSI Mode [Disabled] Set the iSCSI mode. Enabled Enabled for MPIO Internet Protocol [IP4] Set the iSCSI IP mode.
  • Page 171 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions Gateway IP Address Set the gateway. This option does not appear if Enable DHCP was enabled. Get target info via DHCP [Disabled] Enable or disable acquiring the target information via the Enabled DHCP.
  • Page 172 Chapter 3 Useful Features 1. System BIOS ③. Attempt[XX] submenu The same options as the MAC [XX:XX:XX:XX:XX:XX] submenu are displayed or set. See the MAC [XX:XX:XX:XX:XX:XX] submenu. ④. Delete Attempts submenu Option Parameter Descriptions Attempt [XX] [Disabled] Enable the iSCSI attempt to be deleted. Enabled –...
  • Page 173 Chapter 3 Useful Features 1. System BIOS ⑤. Change Attempt Order submenu Option Parameter Descriptions Change Attempt Order Attempt [XX] Set the iSCSI attempt priority. Display the pop-up Attempt [XX] window by pressing Enter. Then, use + or - key to change the priority.
  • Page 174 Chapter 3 Useful Features 1. System BIOS UEFI Driver Configuration submenu Select [UEFI Driver Configuration] from the Advanced menu, and press Enter to display the following screen. Option Parameter Descriptions – (UEFI Driver Name) The MAC address appears if the onboard LAN controller or the UEFI driver of each PCI device was loaded.
  • Page 175 Chapter 3 Useful Features 1. System BIOS (a) Driver Health submenu For details of the options, see the following table. Option Parameter Descriptions – (UEFI Driver Name) The state of UEFI Driver Health is displayed. This option appears if the onboard LAN controller or the UEFI driver of each PCI device was loaded if this driver corresponds to the Driver Health.
  • Page 176: Security

    Chapter 3 Useful Features 1. System BIOS 1.2.3 Security If you move the cursor to Security, the Security menu appears. For the menu that has on the left, move the cursor to it and then press the <Enter> key to show its submenus. Then configure the settings. Select Administrator Password or User Password, and then press the <Enter>...
  • Page 177 Chapter 3 Useful Features 1. System BIOS For details about the options, see the table below. Option Parameter Descriptions Password Configuration – – Administrator Password When the <Enter> key is pressed, the password entry Up to 20 alphanumeric screen to set administrative right is displayed. characters This password can be used to access all SETUP menus.
  • Page 178: Server

    OS Boot Monitoring Disabled Enable or disable the feature to monitor OS boot-up. If the [Enabled] NEC ESMPRO Agent is not installed on OS, disable this feature. OS Boot Monitoring Timeout 60-[600]-1200 Specify the timeout period for OS boot-up (Unit: second).
  • Page 179 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions Thermal Sensor Disabled Enable or disable the feature to monitor the thermal sensor. [Enabled] POST Error Pause [Disabled] Enable or disable the feature to suppress OS booting when Enabled POST detects an error. ]: Factory settings Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 180 Chapter 3 Useful Features 1. System BIOS System Management submenu From the Server menu, move the cursor to System Management and then press the <Enter> key to show its submenus. For details about the options, see the table below (display only). Option Parameter Descriptions...
  • Page 181 Chapter 3 Useful Features 1. System BIOS Power Control Configuration submenu Select [Power Control Configuration] from the Server menu, and press Enter to display the following screen. For details of the options, see the following table. Option Parameter Descriptions Stay Off AC-LINK Set the AC-LINK function.
  • Page 182 Chapter 3 Useful Features 1. System BIOS Event Log Configuration submenu From the Server menu, move the cursor to Event Log Configuration and then press the <Enter> key to show its submenu. For details about the options, see the table below. Option Parameter Descriptions...
  • Page 183: Boot

    Chapter 3 Useful Features 1. System BIOS 1.2.5 Boot If you move the cursor to Boot, the Boot menu where you can configure the boot order appears. For details about the options, see the table below. Option Parameter Descriptions Boot Configuration –...
  • Page 184 Chapter 3 Useful Features 1. System BIOS Option Parameter Descriptions CD/DVD ROM Drive BBS – Specify the boot priority for each device type. Priorities Hard Drive BBS Priorities – Network Drive BBS Priorities – ]: Factory settings Changing the boot order When BIOS detects a bootable device, information on the device is displayed in the designated area.
  • Page 185: Save & Exit

    Chapter 3 Useful Features 1. System BIOS 1.2.6 Save & Exit If you move the cursor to Save & Exit, the Save & Exit menu appears. The options of this menu are described below. (a) Save Changes and Exit The SETUP utility closes with all the changes saved in NVRAM (Non-volatile memory). After the SETUP utility closes, the system automatically reboots.
  • Page 186: Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration BMC Configuration BMC Configuration utility allows you to view or change system parameters. Overview 2.1.1 Offline Tools The server has the following offline tools:  Maintenance Utility Use this tool when maintaining the server. ...
  • Page 187 Chapter 3 Useful Features 2. BMC Configuration Select of the keyboard type connected with this server to display Off-line TOOL MENU. Off-line TOOL MENU 3. Select BMC Configuration from the menu to activate the BMC Configuration. Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 188: Main Menu Of Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration Main Menu of BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tools menu. Main Menu The features are described below. (a) BMC Configuration You can set configuration information to BMC. If you select OK after you change the values, the set values are applied to BMC.
  • Page 189: Setting Bmc Configuration

    Chapter 3 Useful Features 2. BMC Configuration Setting BMC Configuration The Main Menu appears when you select BMC Configuration on Offline Tool menu. BMC Configuration menu The features are described below. (a) Network : CPU/IO module X You can view network environment and services of BMC LAN of CPU/IO module X (X = 0 or 1) and change parameter setting.
  • Page 190: Network

    Chapter 3 Useful Features 2. BMC Configuration 2.4.1 Network The Network menu appears when you select Network : CPU/IO moduleX on BMC Configuration menu. Network menu The table below shows details of parameters and their default value. Item Description Default Value IPv4 Property Management LAN Specify and display LAN port to communicate with BMC.
  • Page 191 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value IPv6 Property IPv6 Enable or disable IPv6. Disable Address Assignment Specify the mode to assign IPv6 address (Static or Dynamic). Dynamic Mode Link Local Address Display link local address. -...
  • Page 192: User Management

    Chapter 3 Useful Features 2. BMC Configuration 2.4.2 User Management The User Management menu appears when you select User Management on BMC Configuration menu. User Management menu The table below shows details of parameters and their default value. Item Description Default Value User Account...
  • Page 193 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value LDAP LDAP Authentication Enable or disable LDAP authentication. Disable IP Address Specify the IP address. 0.0.0.0 Port Number Specify the LDAP port number. *9 *10 Search Base Specify the search base used in LDAP authentication. Blank *9 *10 Bind Domain Name...
  • Page 194: Mail Alert

    Chapter 3 Useful Features 2. BMC Configuration 2.4.3 Mail Alert The Mail Alert menu appears when you select Mail Alert on BMC Configuration menu. Mail Alert menu The table below shows details of parameters and their default value. Item Description Default Value Mail Alert Mail Alert...
  • Page 195 Chapter 3 Useful Features 2. BMC Configuration Item Description Default Value Alert Level Alert Level Specify the kind of event to alert. Error, Warning Error : When "Error" is detected in each sensor type, the alert is sent to the checked address. Error, Warning : When "Error"...
  • Page 196: Snmp Alert

    Chapter 3 Useful Features 2. BMC Configuration 2.4.4 SNMP Alert The SNMP Alert menu appears when you select SNMP Alert on BMC Configuration menu. SNMP Alert menu The table below shows details of parameters and their default value. Item Description Default Value SNMP Alert SNMP Alert...
  • Page 197: System Operation

    Chapter 3 Useful Features 2. BMC Configuration 2.4.5 System Operation The System Operation menu appears when you select System Operation on BMC Configuration menu. System Operation menu The table below shows details of parameters and their default value. Item Description Default Value Remote KVM Console Encryption...
  • Page 198: Miscellaneous

    *3: Disabling Platform Event Filter also disables SNMP alert. *4: When BMC can be managed directly from NEC ESMPRO Manager (Ver.5.4 or later), this item must be set to "Enable". If it is set to "Enable", Authentication Key is required.
  • Page 199: Bmc Initialization

    Chapter 3 Useful Features 2. BMC Configuration BMC Initialization If you select BMC Initialization on Main menu, the confirmation message as show below appears. Only the CPU/IO module installed in the server appears on this menu. Confirmation message (BMC Initialization) <ESC>...
  • Page 200: Sas Configuration Utility

    Chapter 3 Useful Features 3. SAS Configuration Utility SAS Configuration Utility SAS Configuration utility makes settings of the built-in SAS controller. You can start it up by simple key operation during POST execution.  Because the server is installed with the latest version of the utility, your screen Important display may be different from the one described in this guide.
  • Page 201: Quitting The Sas Configuration Utility

    Chapter 3 Useful Features 3. SAS Configuration Utility Quitting the SAS Configuration Utility Take procedures below to quit the SAS/ Configuration utility. 1. Keep pressing the <Esc> key until the Adapter List menu appears. Are you sure you want to exit? Cancel Exit Save changes and reboot.
  • Page 202: Physical Formatting Of The Hard Disk Drive

    Chapter 3 Useful Features 3. SAS Configuration Utility Physical Formatting of the Hard Disk Drive Important This utility is set for the CPU/IO module of the primary side. When you configure the CPU/IO module of the secondary side, first turn off the DC power to the server, plug out and plug in the AC power cord of the primary side.
  • Page 203 Chapter 3 Useful Features 3. SAS Configuration Utility 3. Hard disk drives that are installed on the primary CPU/IO module appear after a while. Select the hard disk drive to execute physical formatting and press the <D> key while pressing the <Alt> key. 4.
  • Page 204 Chapter 3 Useful Features 3. SAS Configuration Utility 5. Device Format menu appears after a while. Press the <F> key to start formatting. 6. Once the following message appears, the formatting process is complete. Press any key to display Device Properties menu. 7.
  • Page 205: Flash Fdd

    Do not use Flash FDD to back up data. Flash FDD can be used to save temporary data. 4.1.1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if the data is lost. 4.1.2 Handling Flash FDD ...
  • Page 206: Using Flash Fdd On Expressbuilder

    Chapter 3 Useful Features 4. Flash FDD  Do not relocate the server with Flash FDD connected to USB connector.  Remove Flash FDD from the server when not in use. 4.1.3 Using Flash FDD on EXPRESSBUILDER  Connect Flash FDD after Home Menu of EXPRESSBUILDER appears. ...
  • Page 207: Details Of Expressbuilder

    Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Details of EXPRESSBUILDER EXPRESSBUILDER helps you to install maintain the server (such as checking connection status). EXPRESSBUILDER also provides bundled software and instruction manuals. Starting EXPRESSBUILDER You can start EXPRESSBUILDER by using the EXPRESSBUILDER DVD as follows: (1) Insert the DVD into the server, and then restart.
  • Page 208 Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Home Menu Operate Home Menu using the mouse or keyboard (Tab and Enter keys). Home Menu includes the following items: a) Setup This feature is not available for Linux model. b) Utilities Starts a utility in EXPRESSBUILDER.
  • Page 209 Chapter 3 Useful Features 5. Details of EXPRESSBUILDER Autorun Menu You can use the following features from the menu that starts by using the Windows autorun feature. a) Instruction Manuals Shows User's Guide, Installation Guide, and other instruction manuals. Install Adobe Reader to your computer to read the manuals. b) Versions Shows the versions of the included software, drivers, and EXPRESSBUILDER.
  • Page 210: Utility In Expressbuilder

    You can run the following utility when choosing Utilities from Home Menu. File Execution Directly runs an external utility on removable media. Use this feature for utilities provided by NEC. Note Do not run the file provided by a third party.
  • Page 211: Expressscope Engine 3

    Chapter 3 Useful Features 6. EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 EXPRESSSCOPE Engine 3 enables various features by using Baseboard Management Controller (BMC), which is the system management LSI. EXPRESSSCOPE Engine 3 monitors statuses inside the server such as that of power supplies, cooling fans, temperature, and voltage.
  • Page 212: Nec Esmpro

    7. NEC ESMPRO NEC ESMPRO NEC ESMPRO Agent (Linux) For details of NEC ESMPRO Agent (Linux), see "NEC ESMPRO Agent User's Guide (Linux)" stored in ft Server Control Software Install CD. NEC ESMPRO Manager NEC ESMPRO Manager remotely controls and monitors the server hardware.
  • Page 213: Glossary

    Standard software for the server management. This consists of several applications for managing or monitoring. NEC ESMPRO Agent Software for monitoring the server. This works with NEC ESMPRO Manager and resides as the OS service. NEC ESMPRO Agent Extension Software for performing the scheduled operations. This works with NEC ESMPRO Manager.
  • Page 214: Revision Record

    Revision Record Revision Record Revision (Document Number) Date Issued Description 30.102.03-104.01 August 2016 Newly created Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux)
  • Page 215 [MEMO]...
  • Page 216 NEC Express Server Express5800/R320e-E4, R320e-M4 Maintenance Guide (Linux) August 2016 NEC Corporation 7-1 Shiba 5-Chome, Minato-Ku Tokyo 108-8001, Japan © NEC Corporation 2016 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation.

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