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N8800-063F/064F
NEC Express5800/320Lc/320Lc-R
User's Guide (Setup)
1st Edition
Updated 10-2005
856-125295-001-A

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  • Page 1

    N8800-063F/064F NEC Express5800/320Lc/320Lc-R User's Guide (Setup) 1st Edition Updated 10-2005 856-125295-001-A...

  • Page 2

    The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.

  • Page 3

    Keep this User's Guide handy for quick reference when necessary. Safety Indications To use NEC Express5800 Series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers caused by failing to follow the instructions, and actions taken to prevent them;...

  • Page 4

    Symbols and its descriptions used in this User’s Guide and warning labels are as follows: Attention Indicates a risk of an electric shock. Indicates a risk of an injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein.

  • Page 5

    NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 6

    (5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.

  • Page 7: Preface

    “high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series. In the event of trouble, its dual configuration will allow the system to instantaneously isolate the failed parts to assure non-stop running; operation will be moved smoothly from one module to the other, minimizing damage to it.

  • Page 8: About This User's Guide

    About This User’s Guide This User's Guide helps a user to properly setup and use the product. Consult this guide when you set up the product. Keep this manual and the separate volume of User’s Guide handy. This User's Guide is intended for users who have a good knowledge on the basic use of Windows operating systems and general I/O devices such as a keyboard and mouse.

  • Page 9: Additional Symbols

    Additional symbols The following symbols are used throughout this User's Guide in addition to the caution symbols described at the beginning. Important points or instructions to keep in mind when using the IMPORTANT: server or software CHECK: Something you need to make sure when using the server or software Helpful information, something useful to know TIPS:...

  • Page 10: Table Of Contents

    Contents Preface..............................i About This User’s Guide ........................ii How to Use This User's Guide......................ii Additional symbols ........................iii About our Web Service..............Error! Bookmark not defined. CHAPTER 1 BEFORE USING ..................1-1 Notes for Safe Handling .........................1-2 Warning Labels..........................1-2 Precautions for Safety ........................1-5 General............................1-5 Use of Power Supply and Power Cord..................1-6 Installation, Relocation, Storage and Connection ................1-8...

  • Page 11

    Step 8: Update Software ......................4-45 Step 9: Connect and Configure Options ..................4-45 Step 10: Create Volume.......................4-46 Step 11: Set Network for NEC ESMPRO Agent ...............4-47 Step 12: Enable Boot Monitoring Function ................4-50 Step 13: Set up Failure Management ..................4-51 Set Memory Dump (Debug Information) ..................4-51 Set Dr.

  • Page 12

    About Windows Update (Applying Security Patches) ..............5-23 CHAPTER 6 TROUBLESHOOTING................6-1 System Repair..........................6-2 Preparation ...........................6-4 Starting up Recovery Console......................6-7 Updating the System ........................6-13 Troubleshooting..........................6-25 Problems with NEC EXPRESSBUILDER ................6-25 Problems with Windows Setup ....................6-26 Problems with NEC ESMPRO Setup ..................6-29 Problems with System Repair ....................6-30...

  • Page 13: Chapter 1 Before Using

    Chapter 1 Before Using This chapter includes information necessary for proper and safe operation of the server, the main unit and its accessories. Go through this chapter before you start setup of the product.

  • Page 14: Notes For Safe Handling

    Before Using Notes for Safe Handling The following section describes necessary information to use the product properly and safely. Warning Labels Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels).

  • Page 15

    Before Using Label A Label B Label D Label C Label E...

  • Page 16

    Before Using Rack-mount Model PCI/CPU Modules <NEC Express5800/320Lc/320Lc-R> PCI Module Label A CPU Module Label A Label A Label A...

  • Page 17: Precautions For Safety

    NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.

  • Page 18: Use Of Power Supply And Power Cord

    Before Using Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe.

  • Page 19

    CAUTION Do not use nonconforming power cords. Use the power cords specified by NEC. If the rated current is exceeded, there is a risk of a fire. You also have to observe the following prohibitions to prevent damage to the cords.

  • Page 20: Installation, Relocation, Storage And Connection

    Do not remove and carry the equipment with modules mounted. When detaching and moving the equipment from the rack, remove all mounted modules from NEC Express5800/ft series and carry them separately. Do not install the equipment in an unsuitable place.

  • Page 21

    Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use a wrong cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.

  • Page 22: Cleaning And Handling Of Internal Devices

    1-10 Before Using Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the CD-ROM drive.

  • Page 23: During Operation

    Before Using 1-11 CAUTION Protect the unused connectors with the protective cap. The unused power cord connectors are covered with the protective cap to prevent short circuits and electrical hazards. When removing the power cord connector from the internal devices, attach the protective cap to the connector. Failure to follow this warning may cause a fire or an electric shock.

  • Page 24: Rack-mount Model

    1-12 Before Using Rack-mount Model CAUTION Do not attempt to install the server yourself. To avoid a risk of injuries, users should not attempt to install the equipment into a rack. Installation should be performed by trained maintenance personnel. < For Maintenance Personnel Only > Do not remove and carry the equipment with modules mounted.

  • Page 25: Unpackaging

    Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is shipped with the operating system.

  • Page 26

    1-14 Before Using (This page is intentionally left blank.)

  • Page 27: Chapter 2 About Operating System

    Chapter 2 About Operating System This chapter gives essential information on the Windows system supported by the server and how to install it.

  • Page 28: Installing Windows Server 2003

    The NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it. The ft series setup program is exclusively used for the NEC Express5800/ft series. To execute the setup program, simply select the item [Setup] from the menu displayed when starting the system through the provided CD-ROM "NEC EXPRESSBUILDER.”...

  • Page 29

    Complete all the setups such as the memory expansion and the BIOS setting before installing Windows Server 2003. NEC software package, which is to be purchased separately, is also provided with the documentation for installation. However, see this User's Guide for installation into this server.

  • Page 30

    About Operating System (This page is intentionally left blank.)

  • Page 31: Chapter 3 Installing Server

    Chapter 3 Installing Server This chapter describes requirements for using the product properly and safely, the setup procedures to make NEC Express5800/ft series ready for use, and how to connect peripherals.

  • Page 32: Installation

    Installation This section describes installation of NEC Express5800/ft series. Tower Model IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it. Select a suitable site for tower model. CAUTION Observe the following precautions to use the equipment safely. There are risks of a burn, injury, or damage to physical assets.

  • Page 33

    Installing Server Do not install NEC Express5800/ft series in such places as listed below. Otherwise, the server may malfunction. Place where temperatures change widely (near a heater, air conditioner, or refrigerator). Place that is subject to intense vibration. Place where corrosive gas (sodium chloride, sulfur dioxide, hydrogen sulfide, nitrogen dioxide, or ozone) is generated, or a place that is close to chemicals or exposed to chemicals.

  • Page 34

    Installing Server After fastening the main cabinet, open its front bezel to mount the CPU and PCI modules. For details, see the following section “Installation of Rack-mount Model.” Procedures are basically the same for the tower model except that its modules are mounted vertically instead of horizontally. IMPORTANT: Follow the procedures below to install the CPU and PCI modules.

  • Page 35: Installation Of Rack-mount Model

    Installing Server Installation of Rack-mount Model You can mount NEC Express5800/ft series on a rack that conforms to the EIA standards. IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it. To install a rack, contact your sales agent or maintenance personnel.

  • Page 36

    Do not leave two or more devices pulled out from the rack. Do not install excessive wiring. Do not install NEC Express5800/ft series in such places as listed below. Otherwise, the server may malfunction. Place where you cannot pull out the components fully.

  • Page 37

    When the operating temperatures of NEC Express5800/ft series (10 to 35°C) are exceeded, there is a risk of malfunction. You must take adequate precautions and measures for airflow inside the rack as well...

  • Page 38: Connection

    To connect a third-party peripheral device or interface cable to the server, check with your sales agent to see if they are compatible with NEC Express5800/ft series. Some third-party devices may not be used with the server.

  • Page 39

    Installing Server A rack-mount model is shown here. As for a tower model, locations of the connectors are same though the orientation of the equipment is different. IMPORTANT: Space of 1U above the main unit is needed to place the USB floppy disk drive on the main unit for a rack-mount model.

  • Page 40

    3-10 Installing Server After connecting cables to PCI modules, secure them with the cable ties. When completing connection to peripheral equipment, connect the two provided power cords to the server. After that, secure the cables with the cable tie provided in the server. Connect the plug at the other end of the power cord to a wall outlet with parallel double-pole grounds provided or to an uninterruptible power supply (UPS).

  • Page 41

    Installing Server 3-11 To connect the power cords from the server to an uninterruptible power supply (UPS), use service outlets on the rear of the UPS. The UPS service outlets are categorized into two groups: SWITCH OUT and UN-SWITCH OUT. (They may be called "OUTPUT1"...

  • Page 42

    3-12 Installing Server (This page is intentionally left blank.)

  • Page 43: Chapter 4 Windows Setup

    Chapter 4 Windows Setup This chapter describes procedures for configuring boot monitoring function, setup, installing Windows, setting dual LAN configuration, setting dual disk configuration and so on.

  • Page 44: Ft Series Setup

    You perform ft series setup for reinstallation. The ft series setup is the install program for the NEC Express5800/ft series. The ft series setup helps you to install Windows Server 2003. You can use the ft series setup for reinstalling Windows Server 2003 to your server as well.

  • Page 45: Setup Flow

    Step 8: Update Software (P.4-44) Step 9: Connect and Configure Options (P.4-44) Step 10: Create Volume (P.4-45) Step 11: Set Network for NEC ESMPRO Agent (P.4-46) Step 12: Enable Boot Monitoring Function (P.4-48) Step 13: Set up Failure Management (P.4-49) - Set memory dump (debug information) - Set Dr.

  • Page 46: Step 1: Things Required For Setup

    “ft series Setup” before reinstalling the OS. Do not apply service packs to NEC Express5800/ft series based on your judgment. If you desire to apply service packs, contact your sales agent about application status and apply service packs to NEC Express5800/ft series.

  • Page 47: Windows Setup

    Update CD-ROM, ask your sales agent. When the OS is reinstalled using NEC EXPRESSBUILDER and the “ft Update CD”, items other than ft control software (listed below) are installed from NEC EXPRESSBUILDER. SYSTEM BIOS and BMC Firmware will not be updated.

  • Page 48: Size Of The Partition To Be Created

    Windows Setup Size of the Partition to be Created The required minimum size of a partition to install the system can be obtained from the following formula: Size required for installation + paging file size + dump file size Size required for installation = 2,900MB = size of memory mounted* ×...

  • Page 49: Step 2: Prepare For Ft Series Setup

    Use the fdisk command to format hard disk drives. Create a ROM-DOS startup disk. For creating a ROM-DOS startup disk, see Chapter 5 “Installing and Using Utilities” - “NEC EXPRESSBUILDER” – “NEC EXPRESSBUILDER Top Menu” – “Tools” – “ROM-DOS Startup FD” in the separate volume of User’s Guide.

  • Page 50

    When the message “Changes saved. Press any key to reboot” is displayed, press any key. When restarting process starts, remove the ROM-DOS startup disk from the floppy disk drive and power off. Initialization of hard disks is completed. Start the preparation of NEC Express5800/ft series.

  • Page 51: 2-2: Prepare Nec Express5800/ft Series

    Windows Setup 2-2: Prepare NEC Express5800/ft series With the power of NEC Express5800/ft series off, follow the steps below: Prepare NEC Express5800/ft series. • Remove all optional PCI boards. • Mount the PCI modules (for Group1/for Group2), and CPU modules (for Group1/for Group2).

  • Page 52

    Rear View <When the AC power is off (The power cord is not plugged into the outlet)> Connect the power cords to NEC Express5800/ft series in the following order: (1) Connect the power cord to the AC inlet B (for Group1) (2) Connect the power cord to the AC inlet A (for Group2) (3) Confirm that the POWER switch of the PCI module for Group1 is illuminated.

  • Page 53

    Windows Setup 4-11 (2) Make sure that the two BMC Status LEDs of the PCI modules (for Group1/for Group2) are turned off. While the BMC Status LED is red and blinking, do not perform IMPORTANT: (3) and on. Otherwise the BMC firmware may become damaged. (3) Remove the power cord of the AC inlet A (for Group2).

  • Page 54: Step 3: Disable Boot Monitoring Function

    If the power cords are connected to a power controller like a UPS, make CHECK: sure that it is powered on. When the AC power of the NEC Express5800/ft series is turned on, after the TIPS: power is supplied, BMC is synchronized between the PCI modules. Upon the completion of the BMC synchronization, the POWER LED of either PCI module will be lit.

  • Page 55

    After a while, the "NEC" logo will appear on the screen. While the "NEC" logo is displayed on the screen, NEC Express5800/ft series is performing a power-on self test (POST) to check itself. For details, see the separate volume of User’s Guide.

  • Page 56

    4-14 Windows Setup When the message “Press <F2> to enter SETUP” or “Press <F2> to enter SETUP or Press <F12> to Network” on the display screen, press F2. The BIOS Setup Utility “SETUP” starts and the Main menu is displayed on the screen. <Example>...

  • Page 57

    Windows Setup 4-15 Move the cursor onto “Monitoring Configuration” and press Enter. The Monitoring Configuration submenu appears. Move the cursor onto “Boot Monitoring” and press Enter. Parameters will be displayed. Among the parameters, choose “Disabled” and press Enter. The current display of the configuration for Boot Monitoring will be changed to “Disabled”.

  • Page 58

    4-16 Windows Setup Move the cursor onto "Exit" to display the Exit menu. Move the cursor onto “Save Changes & Exit” and press Enter. The confirmation window will appear. Select “Yes” and press Enter. After the configuration data is saved and SETUP is terminated, the system is rebooted. This is the end of steps for switching boot monitoring function.

  • Page 59: Step 4: Start The Ft Series Setup

    3. When having inserted the CD-ROM correctly, reset the system (press Ctrl, Alt and Delete together), or turn the power off and then turn it on to restart the NEC Express5800/ft series. The system starts through the CD-ROM, and NEC EXPRESSBUILDER is activated.

  • Page 60

    Starting the NEC Express5800/ft series clear installation initializing a disk... When the hard disk initialization is complete, the NEC Express5800/ft series automatically restarts. After the NEC Express5800/ft series is restarted, the following message appears and starts formatting the hard disk drive.

  • Page 61

    Copyright(c) 1989-2002 Datalight, Inc. Formatting 3.07G XX percent complete. After the hard disk drive is formatted, the message about copying the NEC Express5800/ft series system software to the system drive from the CD-ROM. Wait about 5 minutes until copying is completed.

  • Page 62

    If you do not have “NEC Express5800/ft series ft Update CD” handy and perform installation using “NEC EXPRESSBUILDER” only, enter “N”. 9. A message for reconfirming usage of the “NEC Express5800/ft series ft Update CD” will appear. Enter “Y” if the selection is correct. Enter “N” if it is wrong.

  • Page 63

    Windows Setup 4-21 11. “Important 1” message will appear. Read the message and follow the instructions. *** Important 1 - Confirm that there are no optional boards installed into the PCI module. If there are optional boards installed into the PCI module, terminate the installation process and remove the boards, and then restart the installation process.

  • Page 64

    Strike a key when ready . . . 16. <Only when the usage of the “NEC Express5800/ft series ft Update CD” is selected> The message below will appear. Wait about 3 minutes until copying is completed.

  • Page 65

    Windows Setup 4-23 18. When message for inputting Windows Server 2003 product ID appears, enter the product ID. Input the WindowsServer2003 ProductID. Note: Hyphens must be inserted. Input example: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX ProductID? This message will not appear when the OS’s Backup CD-ROM is used. IMPORTANT: 19.

  • Page 66

    Follow the instruction on the screen, insert appropriate CD-ROM and press any key. Microsoft HotFix will be copied to the Hard Disk. - If you are using only the NEC EXPRESSBUILDER for ft series setup, insert the NEC EXPRESSBUILDER to the CD-ROM drive, and press any key to continue the installation process.

  • Page 67

    No user intervention is required until the “Windows Setup Wizard” in 38 is displayed. During the automatic installation process (from 28 to 37) NEC Express5800/ft series restarts several times for setup until the “Windows Setup Wizard” starts.

  • Page 68

    33. After the system is rebooted, the following message will appear and the installation will be continued. The system configuration is done automatically. User intervention is not required. NEC Express5800/ft series clear installation ** Please do not perform any operations. ** ** The system will restart automatically.

  • Page 69

    If this happens, you need to start over the ft series setup. 35. The following screen will appear and installation of NEC ESMPRO Agent will be started. The NEC ESMPRO Agent install wizard starts up and installation is done automatically. User...

  • Page 70

    *** Installing [DLL files] *** *** Installing [mof files] *** *** Installing [sra files] *** *** Installing [RDR Setting Tool] *** *** Installing [NEC ESMPRO Agent] *** *** Installing [BMCTOOL] *** *** Setting [Configuration of ft dump] *** *** Setting [Hardware Accelerator] *** *** Installing [Hotfix] *** On a rare occasion, “update.exe –...

  • Page 71

    Windows Setup 4-29 37. After installation of Windows HotFix is complete, installation is continued. User intervention is not required. When the NEC Express5800/ft series software is installed, the NEC Express5800/ft series will be restarted automatically. NEC Express5800/ft series clear installation ** Please do not perform any operations.

  • Page 72

    Make the command prompt window on the back active and press any key to continue the process. 40. The following message will appear. Follow the instruction in the screen and insert the NEC EXPRESSBUILDER CD-ROM into the drive, and then press any key.

  • Page 73

    41. The following screen will appear. Follow the instruction in the screen and remove the CD from the drive, and then press any key. The NEC Express5800/ft series restarts automatically. Insert NEC EXPRESSBUILDER CD-ROM into the CD-ROM drive. Strike a key when ready . . . *** Installing [ft control software license] ***...

  • Page 74: Step 5: Install Windows Server 2003 Service Pack

    4-32 Windows Setup Step 5: Install Windows Server 2003 Service Pack If you do not apply Windows Server 2003 Service Pack, go on to “Step 6 Set Dual LAN Configuration” (page 4-32). Install Windows Server 2003 Service Pack Immediately after ft series setup is performed, Windows Server 2003 Service Pack is not applied yet.

  • Page 75: Step 6: Set Dual Lan Configuration

    (AFT function), remove the dual LAN settings before disabling it. When an Ethernet adapter is enabled but not connected to a cable, NEC ESMPRO Agent determines the port has an error (no medium) and changes the status of Ethernet board ([ft server] – [PCI Module] – [Ethernet Board]) on the Data Viewer to red.

  • Page 76

    4-34 Windows Setup [Team #1: Adaptive Fault Tolerance Mode] is added to Network Component Tree. Select [Stratus emb-82559 10/100 Enet Adapter] from Network Component Tree. pop-up menu appears. Select [Team #1: Adaptive Fault Tolerance Mode] from [Add to T am], and add the adapters. will see the warning message when you add the team.

  • Page 77

    Windows Setup 4-35 Click [OK]. The [Intel(R)PROSet II] dialog box closes after a while, and the settings become effective. IMPORTANT: The [Digital signature not found] dialog box may appear (several times). If it appears, click [Yes]. After setting dual configuration, “Intel(R) Advanced Network Services Virtual Adapter”...

  • Page 78: Step 7: Set Dual Disk Configuration

    4-36 Windows Setup Step 7: Set Dual Disk Configuration NEC Express5800/ft series secures data by setting dual disk configuration using “Disk Management” or “RDR (Rapid Disk Resync) function”. Be sure to make dual disk settings by referring to the procedure.

  • Page 79

    Windows Setup 4-37 Display the hard disk list on in the right frame, righ t-click the hard disk where the system is installed and click [Convert to Dynamic Disk…]. Confirm that the hard disk to be converted is the hard disk where the system is installed and click [Convert].

  • Page 80

    4-38 Windows Setup Hard disks to be mirrored must be inserted to the corresponding slots. For details, see the diagram below: Slot2 Slot1 Slot3 Group1 Group2 Corresponding slots for mirroring process If the inserted hard disk is not a dynamic disk, right-click the disk and perform “Convert to Dynamic Disk”.

  • Page 81

    Windows Setup 4-39 IMPORTANT en you click [A dd M irror…], the [Logical Disk Manager] dialog box w appear, but this is not an error. Click [OK]. If y ou restart the system while creating mirror, mirroring will not be completed. Do not reboot the system u ntil the mirroring process is completed.

  • Page 82: Setting Dual Disk Configuration By The Rdr (rapid Disk Resync) Function

    To perform this procedure, you need to log on as “Administrator” or a member of the group “Administrators”. RDR can be set only to the basic disk inserted to the built-in slot of NEC Express5800/ft series. It cannot be set to the dinamic disk.

  • Page 83

    Windows Setup 4-41 Registering RDR key When using the RDR function for the first time, follow the steps below to register the key: 1. Insert “RDR Key FD” that came with the server into the floppy disk drive. 2. From [Start], select [All Programs] – [Accessories] – [Windows Explorer] to start Windows Explorer, and then double-click “RDRreg.bat”...

  • Page 84

    4-42 Windows Setup IMPORTANT: When RDR is set to a disk which contains system partition or partition which cannot be unmounted, the following pop-up message appears. If you click [Yes], the O S is restarted in 2 minutes. Perform the step 3 and on after the OS is restarted. 3.

  • Page 85

    Windows Setup 4-43 4. Ch eck that disk sync hronization starts, and DISK LED and RDR Utility display changes as own below: Synchronizing RDR Utility DISK LED Op State: State Status Source disk Amber Simplex Destination disk Green Syncing RDR Virtual Disk Resync x percent Simplex x=0, 10, 20, …, 90...

  • Page 86

    4-44 Windows Setup Synchronization completed RDR Utility DISK LED Op State: State Status Source disk Green Duplex Destination disk Green Duplex RDR Virtual Disk Duplex IMPORTANT: When a new partition is created on the duplicated disk with RDR setting, the area of th created partition will be synchronizaed automatically.

  • Page 87: Step 8: Update Software

    - ft control software (Ver:n.n) update module Al ough NEC ESMPRO Agent is automatically installed at the ft series setup, the latest module is no pplied. You need to apply an update module separately from the NEC Express5800/ft series ft Update CD.

  • Page 88: Step 10: Create Volume

    When you create a new volume except boot volu me, perform mirroring on the volume basis after eating volume by seeing “Hard Disk Configurations that can be built on the NEC Express58 00/ft ries” in “Disks Operations Using Disk Management” of “DISK OPERATIONS” in Chap ter 3 “W...

  • Page 89: Step 11: Set Network For Nec Esmpro Agent

    IMPORTANT: To change the community name of traps to be received from the default “*” in the NEC ESMPRO Manager site, enter the same name as the community name newly set in the NEC ESMPRO Manager site. To receive trap from NEC ESMPRO Agent at the NEC ESMPRO Manager machine, both community names should be the same.

  • Page 90

    IMPORTANT: If the community name is changed, the community of NEC ESMPRO Agent is changed and registered by starting from [Control Panel]. To change the community to another and register it, use the [SNMP Community] list box in the [General] tab.

  • Page 91

    Windows Setup 4-49 : snmp ort number : 161 elect : UDP 3. Close Wind ows Firewall dialog box. ● Windows Server 2003 (Service Pack not installed) 1. Click [Start], point to [Settings], click [Control Panel], and then double-click [Network Connections]. 2.

  • Page 92: Step 12: Enable Boot Monitoring Function

    4-50 Windows Setup Step 12: Enable Boot Monitoring Function Enable the “Boot Monitoring setting ” which has been disabled in “Step 3: Disable Boot Monitoring Function” ( page 4-12). See “ Step 3: Disable Boot Monitoring Function” (page 4-12) and change the setting to “E nabled”.

  • Page 93: Step 13: Set Up Failure Management

    Windows Setup 4-51 Step 13: Set up Failure Management Make the following settings beforehand to ensure quick recovery from failure. Set Memory Dump (Debug Information) This section explains the setting for collecting memory dump (debug information) in the server. Notes on memory dump IMPORTANT: The maintenance personnel designated by your sales agent are responsible for collecting memory dump.

  • Page 94

    However, if the mounted memory size is over 2GB, specify [Kernel Memory Dump]; you cannot specify [Complete memory dump]. Specify a drive which has a free space of the size of memory in the NEC Express5800/ft series + 12MB or more.

  • Page 95

    Windows Setup 4-53 Click [Settings] in the [Performance] box. The [Performance Options] window appears. Click the [Advanced] tab on the [Performance Options] window. Click [Change] in the [Virtual memory] box.

  • Page 96

    4-54 Windows Setup Change the value set for [Initial Size] in the [Paging file size for selected drive] box to the [Recommended] value or more, and then click [Set IMPORTANT: Be sure to create the file in the size more than [Recommended] value in the OS partition. If a value smaller than the [Recommended] value is set for [Initial Size] of the paging file, accurate debug information (memory dump) may not be collected.

  • Page 97

    Dr. W tson of Windows Server 2003 is a debugger for application errors. When detecting an appl tion error, Dr. Watson diagnoses the NEC Express5800/ft series, and records the diagnostic information (log). Take the following steps to collect diagnostic information: Click [Run...] from [Start].

  • Page 98

    4-56 Windows Setup Select the following check boxes in the [Options] box. [Dump Symbol Table] [Dump All Thread Contexts] [Append To Existing Log File] [Create Crash Dump File] For the above functions, see the online help. Click [OK].

  • Page 99: Install A Network Monitor

    Windows Setup 4-57 Install a Network Monitor A netw ork monitor is useful for examin ing the causes of network failures and taking the counte rmeasures. To use the network mon itor, you need to restart the system after the installation. It is recom mended to install the network m onitor before a failure occurs.

  • Page 100: Set Recovery Console

    4-58 Windows Setup Click [Next]. If a message is displayed asking you to insert "Windows Server 2003, Enterprise Edition CD-ROM", follow the instructions on the screen and specify the required path. Close the menu that appears by inserting the CD-ROM. To close the menu, click the [X] mark on the menu.

  • Page 101: Set Mtbf Type

    When the module is replaced, the MTBF type returns to the default setting “Use Threshold”. Procedure for setting MTBF type From the [Start] menu, select [All Programs] – [NEC ESMPRO Agent] and then click [ft server utility]. The [ft server utility] dialog box appears.

  • Page 102

    4-60 Windows Setup...

  • Page 103: Step 14: Back Up System Information

    Take the following steps to make a backup copy of the system information: Get a 3.5-inch floppy disk. Insert the "NEC EXPRESSBUILDER" CD-ROM into the CD-ROM drive of the server, and restart the system. NEC EXPRESSBUILDER is activated and [NEC EXPRESSBUILDER Top Menu] is displayed.

  • Page 104

    4-62 Windows Setup (This page is intentionally left blank.)

  • Page 105: Chapter 5 Procedures After Completion Of Installation

    Chapter 5 Procedures after Completion of Installation This chapter describes how you install management utilities, how you back up system information, and setup of PCs on the network. You may need to confirm these procedures while the system is running.

  • Page 106: Installing Management Utilities

    IMPORTANT: for continuous operation of NEC Express5800/ft series. To set details about NEC ESMPRO Agent, double-click the [NEC ESMPRO Agent] icon in the [Control Panel] dialog box. The properties dialog box appears for changing the settings. For details on the set items, see the online help displayed by clicking on [Help].

  • Page 107

    Windows Server 2003, Windows 2000 Preparation before Setup Be sure to read the following description before system installation or setup. To operate NEC ESMPRO Agent, you need to make settings of TCP/IP and the SNMP of components associated with TCP/IP. TCP/IP Setting See the Help started from the Start menu for how to set TCP/IP.

  • Page 108

    To receive trap from NEC ESMPRO Agent at the NEC ESMPRO Manager machine, both community names should be the same. 5. Click the [Add...] button in [Trap destinations]. After entering the IP address of the NEC ESMPRO Manager machine of the send destination in the [Host name, IP or IPX address] box, click the [Add] button.

  • Page 109

    To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager, set the send community name in NEC ESMPRO Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent. 7. Terminate the network setup.

  • Page 110: System Update

    NEC EXPRESSBUILDER CD-ROM shipped with the system to update the system (see page 6-9). If necipmi.sys is not installed yet, the message shown below appears and the setup of NEC ESMPRO Agent is suspended. "NEC ESMPRO Agent requires the following file.

  • Page 111

    Procedures after Completion of Installation Installation NEC ESMPRO Agent is automatically installed together with the installation or re-installation of the NEC Express5800/ft series. NEC ESMPRO Agent may be installed manually on the master control menu of NEC EXPRESSBUILDER as follows:...

  • Page 112

    TIPS: Agent already installed" appears. Clicking on the [Update] button and then the [Next] button will erase the old agent and install the NEC ESMPRO Agent anew. The setup program determines the machine type automatically. If the setup program is unable to determine the machine model, the IMPORTANT: setup of NEC ESMPRO Agent will be stopped.

  • Page 113

    Enter the path in which NEC ESMPRO Agent is installed and click the [Next] button. The NEC ESMPRO Agent module is installed below the \ESM directory of the root partition in default. If no problem is found, click the [Next] button without any modification.

  • Page 114

    [Start] button, [Setting], and [Control Panel] sequentially to open [Control Panel]. If you double-click the [NEC ESMPRO Agent] icon in [Control Panel], the property dialog box will appear. Modify the setting of each sheet in the dialog box to be fit to the used environment. The notes on setup and the necessary information are explained in “Supplement”...

  • Page 115

    Procedures after Completion of Installation 5-11 Uninstall The configuration of NEC ESMPRO Agent and BMC and the uninstallation of BMC FW Update Service are described below. Uninstallation of NEC ESMPRO Agent The procedure of uninstalling NEC ESMPRO Agent is described below.

  • Page 116

    Procedures after Completion of Installation Uninstallation of BMC Configuration and BMC FW Update Service If NEC ESMPRO Agent is installed, the uninstaller of the BMC configuration and that of NEC BMC FW Update Service are registered. The use of these uninstallers allows the BMC configuration and NEC BMC FW Update Service to be deleted as follows: Start [Add/Remove Programs] on [Control Panel].

  • Page 117: Nec Esmpro Manager

    When a failing module in the server is to be replaced, NEC ESMPRO Manager enables logical module disconnection from the server and logical installation after module replacement. For the installation of NEC ESMPRO Manager and notes on the operation, see the separate volume of the User’s Guide.

  • Page 118

    NEC MWA. The servers are equipped with RomPilot or BMC. This product has BMC (IPMI1.0) and RomPilot. Installation of NEC MWA Manager To manage this product using NEC MWA, install NEC MWA Manager on the management PC. Use the “NEC EXPRESSBUILDER” CD-ROM to install NEC MWA Manager. Start up Windows.

  • Page 119: Setting Up Pcs On A Network

    FTREG.EXE This setting is to avoid a timeout caused by non-communication state between the NEC Express5800/ft series and computers connected by the LAN protocol that may occur immediately after the NEC Express5800/ft series startup or a CPU module reinstallation (dual processing).

  • Page 120

    5-16 Procedures after Completion of Installation Set value: 5 Windows 95/98/Me: Registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VxD\MSTCP Values: MaxConnectRetries Type: String Set value: 5 Values: MaxDataRetries Type: String Set value: 8...

  • Page 121: Confirmation Of The Ft Control Software Version

    The following describes how to check the version of ft control software, which consists of various types of software for fault tolerance. Perform the procedure when you need to check the ft control software version of the current system before adding units or attachment to NEC Express5800/ft series.

  • Page 122: Applying Windows Service Packs

    Notes to apply the Windows Service Packs You should not apply service packs other than those listed in “Step 1: Things Required for Setup” of Chapter 4 “WINDOWS SETUP” (page 4-4) in User’s Guide (Setup) on NEC Express5800/ft series by yourself.

  • Page 123

    Procedures after Completion of Installation 5-19 Operations after applying Windows Service Packs After applying Windows Service Packs, see “Applying HotFix” in the User’s Guide (Setup) and apply Microsoft HotFix appropriate for the operating system.

  • Page 124: Applying Microsoft Hotfix

    After applying Windows Service Pack to NEC Express5800/ft series, follow the procedure below to apply Microsoft HotFix (Windows OS QFE). Microsoft HotFix which is required for operation needs to be applied to NEC Express5800/ft series. Search the Service Pack application status of the system and apply Microsoft HotFix necessary for operation.

  • Page 125

    Restart the system. If you have “NEC Express5800/ft series ft UPDATE CD-ROM”: Insert the “NEC Express5800/ft series ft UPDATE CD-ROM” into the CD-ROM drive. Run the following from exploror or using “Run...” of the Start menu. The setup of Microsoft HotFix starts. Follow the instructions on the screen and apply HotFix.

  • Page 126: About Windows Update (applying Security Patches)

    Before updating Windows modules by using the Windows Update function on NEC Express5800/ft series, make sure to read the description of each module. Contact NEC sales agent for information about the test status of security patch and QFE on NEC Express5800/ft series. It is strongly recommended to contact NEC sales agent when updating the operating system on NEC Express5800/ft series.

  • Page 127: Chapter 6 Troubleshooting

    Chapter 6 Troubleshooting This chapter describes what to do when files needed to operate the OS are damaged and any trouble occurs on the product.

  • Page 128: System Repair

    6-2 Troubleshooting System Repair If the system cannot be operated by some reason, use Recovery Console to restore the system. However, this method is only recommended to users or administrators who have good knowledge of the system. When you have restored a damaged file by using Recovery Console, always update the system as described later in this chapter.

  • Page 129

    Troubleshooting (d) Double-click on [Recovery console: Allow floppy copy and access to all drives and all folders] in the right window, and enable the Security Setting. 2. Environment variable “AllowRemovableMedia” setting IMPORTANT: This setting is made on the Windows Server 2003 Recovery Console when the Windows Server 2003 Recovery Console is in use.

  • Page 130: Preparation

    FD : Floppy disk CD : CD-ROM Preparation You need a support disk, “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” to start up the Recovery Console. Have “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” ready before starting the Recovery Console.

  • Page 131

    See “Step 3: Disable Boot Monitoring Function” (4-11) for details. Insert the NEC EXPRESSBUILDER CD-ROM into the drive of the server. Then, reset (pressing Ctrl + Alt + Delete) or power off/on NEC Express5800/ft series to reboot it. The system will start up from the CD-ROM to start NEC EXPRESSBUILDER.

  • Page 132

    6-6 Troubleshooting If you have a computer that runs Windows Server 2003, Windows 2000/XP/NT or Windows 95/98/Me. You can also create a “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” by the steps below: Prepare a 3.5-inch floppy disk. Insert the NEC EXPRESSBUILDER CD-ROM into the drive of a computer that runs Windows Server 2003, Windows 2000/XP/NT or Windows 95/98/Me.

  • Page 133: Starting Up Recovery Console

    Start up Recovery Console from the Windows Server 2003 CD-ROM. Installing Recovery Console on the system Start up the NEC Express5800/ft series and log on to Windows Server 2003. Insert the Windows Server 2003 CD-ROM into the drive. From [Start] of the taskbar, select [Run...] to run.

  • Page 134

    (b) When the CD is set, reset the system (press Ctrl + Alt + Delete) or press the power switch to power off and on to reboot the NEC Express5800/ft series. (c) When the following message appears, press any key to start up from the CD-ROM.

  • Page 135

    Troubleshooting (b) Insert the “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER” into the floppy disk drive, and then press Enter. (c) Specify HAL in the floppy disk, and press Enter. When the screen to select SCSI drivers appears, follow the steps below.

  • Page 136

    (c) Select all SCSI drivers in the floppy disk and then press Enter. IMPORTANT: There are more than one SCSI driver in “Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER”. Repeat procedures from (a) to (c) in the step 5 to select all SCSI drivers in the floppy disk shown on the screen.

  • Page 137

    Troubleshooting 6-11 When you start up Recovery Console installed on the system, the screen becomes black for a while before the screen described in the step 7 appears. The system, however, is running. Wait that while. When you start up Recovery Console from Windows Server 2003 CD-ROM, the following message appears.

  • Page 138

    6-12 Troubleshooting In the system where disks are duplicated by the RDR function, if you have removed a PCI module in the step 2 of “Starting up the Recover Console” (page 6-7) in “System Repair”, remount the removed PCI module as described below after using the Recovery Console: 1.

  • Page 139: Updating The System

    Troubleshooting 6-13 Updating the System NEC Express5800/ft series is a precision instrument. You should ask maintenance IMPORTANT: personnel to update the system. You will need to update the system after you repair the system using Recovery Console. IMPORTANT: Make sure to follow the steps below when you have restored the system by using Recovery Console.

  • Page 140

    51500 10/100 Enet Adapter (100BASE-TX) Status AA-U57000 Fiber Gigabit Adapter (1000 BASE-SX) NEC 8490 XT Copper Gigabit Adapter (1000 BASE-T) will then see the dialog box on the right of this paragraph. This is because one of two teamed adapters constituting dual configuration is removed.

  • Page 141

    Troubleshooting 6-15 Right click [Team #1:Adaptive Fault Tolerance Mode] and select [Remove]. At that time, the dialog box shown on the right is displayed. Th is is a message for confirmation, so click the [Yes] button. Remove all teams displayed on the [Inte l PROSet II] dialog box in the same manner.

  • Page 142

    6-16 Troubleshooting Uninstall Intel(R) PROSet II. Intel(R) PROSet II will be reinstalled at system’s update (described at IMPORTANT: section 5). Display the [Add or Remove Programs] dialog box. Open the dialog box by one of the following procedures depending on the start menu mode: Standard start menu mode: Click [Start] and select [Contol Panel], and then [Add or Remove Programs].

  • Page 143

    <If you do not have NEC Express5800/ft series ft Update CD (and use NEC EXPRESSBUILDER CD-ROM)> a) After logging on to the system as a user with the Administrative account, insert NEC EXPRESSBUILDER CD-ROM into the drive. b) When the “Master Control Menu” screen appears, click [Setup] and click [Update NEC Express5800 system] on the menu.

  • Page 144

    VBS are not displayed. Choose “All Files” for [Files of type]. FTUPDATE.VBS will appear. When the dialog box for confirmation of executing system update appears, click [OK]. Application of NEC modules (driver installation, ft series services installation) will start. Follow the instructions. IMPORTAN...

  • Page 145

    Troubleshooting 6-19 After the system’s update is completed, the dialog box below will be displayed. Click [OK]. The system w ill be rebooted. Eject a CD from CD-ROM drive after the reboot process starts. IMPORTANT: When the language selection message for Microsoft HotFix to install appears, follow the instructions on the window.

  • Page 146

    6-20 Troubleshooting unplug the power cord connected to “AC inlet A (for Group 2)” on the rear of machine. (See page 4-9 for details.) Check that the POWER switch of the other PCI module is lit green. If it is not lit green, do the procedures from 2) again. Plug the power cord which was unplugged in 3) again.

  • Page 147

    Troubleshooting 6-21 Start Device Manager, choose [View] then [Device by connection] and do the following: a) Delete the re d-circled device entries in the following figure. Do not uninstall entries for “Stratus Fa ult Tolerant 69000 Video” PORTANT: appears as child entries of “ACPI Multiprocessor ftServ er”.

  • Page 148

    -5. Select [SCSI and RAID Controllers], and then click [Next]. -6. Do not select a driver on the model list. Click [Have Disk…]. -7. Insert NEC EXPRESSBUILDER into the CD-ROM drive and click [Browse]. Specify the “CD-ROM drive:\WINNT\DRIVERS\QL2300” folder in the “Copy manufacture’s files from:”...

  • Page 149

    Delete the disconnected option boards (device entr ies enclosed in bo xes on the screen above). Device entries to delete: □ (!)NEC 8490XT Copper Gigab it Adapter ←Performed d by mistake □(!)Stratus AA-U51500 10/100 Enet Adapter ←Performed a by mistake □(!)Stratus AA-U57000 Fiber Gigabit Adapter ←Performed c by mistake...

  • Page 150

    6-24 Troubleshooting “At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.” oot the system. After the system has rebooted, log on as a user with Administrative account. Check that the dual system is configured properly. (Confirm STATUS IMPORTANT LED 2 of each PCI module illuminates green on the front panel of the machine.) Duplicate the LAN again for both onboard and option bo...

  • Page 151: Troubleshooting

    Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot. Is BIOS configuration correct? →...

  • Page 152: Problems With Windows Setup

    → The detail ed setup of network adapter is not available in setup of NEC Express5800/ft series. Open the control pa nel after starting Windows Server 2003, Enterprise Edition to configure the network adapter.

  • Page 153

    “An Error occurred while creating partition.” appears when installin the OS. → If the following message appears when installing the OS using NEC EXPESSBUILDE you need t o perform the Low-Level Format again due to reasons including interruption.

  • Page 154

    6-28 Troubleshooting When starting the system after performing the Low-Level Format, an error message appears while expanding BIOS of SCSI controller (ISP12160) and the system cannot be started. → If the following message appears, you need to perform the Low-Level Format again due to reasons including interrupti Referring to Chapter 4 “SYSTEM BIOS”...

  • Page 155: Problems With Nec Esmpro Setup

    Start the uninstallation of NEC ESMPRO Agent after the system is started completely. → If NEC ESMPRO Agent is uninstalled just after the system startup, the setup program may freeze displaying the [Service Being Deleted…] dialog box. Shutdown the system by using Task Manager or other operation.

  • Page 156: Problems With System Repair

    OEM-DISK for NEC EXPRESSBUILDER” w ill not be created if LANGENG is not specified as an argument. For details, see ‘If you have an update CD-ROM “NEC Express5800/ft series ft Update CD (Ver:n.n)”’ in “System Repair” in this chapter. The screen to select HAL was not displayed on Starting up the Recovery Console.

  • Page 157

    Troubleshooting 6-31 Did you reboot the system after b reaking dual LAN configuration and uninstalling PROSet II? → PROSet II does not start if the syste m’s update was performed without rebooting after breaking dual LAN configuration and uninstalling PROSet II. Also, system performance may become unstable.

  • Page 158

    6-32 Troubleshooting (This page is intentionally left blank.)

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