NEC Express5800/R310e-E4 Maintenance Manual page 4

4.4.3 Procedure in ft server utility ..................................................................................................... 36
4.5 Updating the BIOS ............................................................................................................................... 37
4.5.1 Available status ....................................................................................................................... 37
4.5.2 Procedure in NEC ESMPRO Manager .................................................................................... 38
4.5.3 Procedure in the ft server utility ............................................................................................... 41
4.6 Updating the BMC Firmware ................................................................................................................ 43
4.6.1 Available status ....................................................................................................................... 43
4.6.2 Procedure in the ft server utility ............................................................................................... 44
4.7 Setting the System Operation .............................................................................................................. 45
4.7.1 Procedure in the ft server utility ............................................................................................... 46
5. Checking the Duplex State of Modules ........................................................................................................... 47
5.1 Confirming the Startup and Stop of PCI Modules ................................................................................ 47
5.2 Confirming the Startup and Stop of CPU Modules ............................................................................... 51
6. Error Messages .............................................................................................................................................. 53
6.1 Error Indication by LED ........................................................................................................................ 54
6.2 POST Error Message ........................................................................................................................... 61
6.3 List of Windows Event Logs ................................................................................................................. 68
6.4 Error Message on Windows Server ..................................................................................................... 77
7. Collecting Failure Information ......................................................................................................................... 78
7.1 Collecting Failure Information Occurred on Server .............................................................................. 78
7.2 Collecting Event Logs .......................................................................................................................... 79
7.2.1 Windows Server 2016 ............................................................................................................. 79
7.2.2 Windows Server 2012 R2 ........................................................................................................ 80
7.2.3 Windows Server 2008 R2 ........................................................................................................ 82
7.3 Collecting Configuration Information .................................................................................................... 83
7.3.1 Windows Server 2016 ............................................................................................................. 83
7.3.2 Windows Server 2012 R2 ........................................................................................................ 84
7.3.3 Windows Server 2008 R2 ........................................................................................................ 84
7.4 Collecting User-Mode Process Dump .................................................................................................. 85
7.5 Collecting Memory Dump ..................................................................................................................... 85
8. Troubleshooting .............................................................................................................................................. 87
8.1 Problem of Powering on ....................................................................................................................... 88
8.2 Problem of EXPRESSBUILDER .......................................................................................................... 89
8.3 Problem of Installing OS ...................................................................................................................... 90
8.4 Problem of Starting OS ........................................................................................................................ 92
8.5 Problem of Windows STOP Error......................................................................................................... 95
8.6 Problem of Internal Devices and Other Hardware ................................................................................ 95
8.7 Problem of OS Operation ..................................................................................................................... 97
8.8 Problem of EXPRESSBUILDER on Windows .................................................................................... 100
8.9 Problem of Bundled Software ............................................................................................................ 101
8.10 Problem of Optical Disk Drive and Flash FDD ................................................................................. 106
8.11 Event Logs ...................................................................................................................................... 107
9. Windows System Recovery .......................................................................................................................... 113
9.1 Recovery of Windows Server 2016 .................................................................................................... 113
9.2 Recovery of Windows Server 2012 R2 .............................................................................................. 113
9.3 Recovery of Windows Server 2008 R2 .............................................................................................. 113
10. Resetting and Clearing the Server ............................................................................................................. 114
10.1 Software Reset ................................................................................................................................ 114
10.2 Forced Shutdown ............................................................................................................................ 114
10.3 Clearing BIOS Settings (CMOS Memory) ........................................................................................ 115
11. System Diagnostics .................................................................................................................................... 119
11.1 Tests ................................................................................................................................................ 119
11.2 Usage of System Diagnostics .......................................................................................................... 119
12. Offline Tools ................................................................................................................................................ 122
12.1 Starting Offline Tools ....................................................................................................................... 122
12.2 Features of Offline Tools .................................................................................................................. 123
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
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