NEC Express5800/R310e-E4 Maintenance Manual page 102

Chapter 1 Maintenance
Tips

The alerts
 The detail information of alert is displayed as "Unknown" depending on the alert.

The ft server utility
 If the tree is not be displayed correctly when you open the ft server utility immediately after the
startup, wait for a while, and then start the ft server utility again.

Module status is shown "Fault".
 PCI modules (IO modules) and modules under the SCSI enclosure affect each other.
For example, when the "Status" item of a module changes to "fault", it may be caused by other
module error. Check the status of the other modules referring to alert message.

Various logs cannot be referred in ESRAS Utility.
 ESRAS Utility is not used with this server model.

The status of network port is displayed as an error.
 If a network port is not used (not connected to cable), set it to "Disable" in Network
Connections from Control Panel. If the network ports to be disabled has dual LAN settings
(AFT function), remove the dual LAN settings before disable it.

Alert notification of monitored events
 In SNMP alert, the message text length is limited to 511 bytes. If the message text exceeds 512
bytes is sent, you need to verify the full length message on Event Viewer of sender machine. To
display the message text exceeding 512 bytes on Alert Viewer, use TCP/IP In-Band.
Since the message text exceeds 511 bytes when CPU or PCI module is degraded, you need to
verify ESMFTPolicy event on the sender machine.
[?] NEC ESMPRO Manager:
 For details of NEC ESMPRO Manager, see "NEC ESMPRO Manager Installation Guide" in
EXPRESSBUILDER or its help.
Supplementary explanation about Information of server state/constitution of NEC ESMPRO Manager

Status color after mounting a hard disk drive
 When creating a new mirror, the status of SCSI Enclosure and SCSI Slot of Information of
server state/constitution will continue to change frequently after you mount a hard disk until
the mirror is completed. During this process, the status color turns to abnormal, but when the
mirror is created successfully, it will return normal.

CPU Information
 The CPU information can be viewed by selecting System – CPU in the Information of server
state/constitution screen.
 If you select CPU Module – CPU in the ft System tree, unknown or incorrect information
appears in some information items.

Change of hardware configuration
 If Information of server state/constitution tree is not be displayed correctly when you dynamically
change the configuration of the CPU or PCI module (IO module), wait for at least five minutes,
and then open Information of server state/constitution again.

Display immediately after system startup
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
102

If the status is "Empty", the module is not mounted. Sensor monitoring is not
conducted.

If disks are mounted on CPU/IO modules, the status of both modules is "Simplex"
while the disks are mirrored. Temperature or voltage error occurring during disk
mirroring will result in the system to shut down.
8. Troubleshooting