Troubleshooting - KoamTac KDC20 User Manual

Troubleshooting

7.
ISSUE
KDC not working
KDC not
charging
Failed reading
KDC reads
wrong
barcode
CAUSE
Dead battery
Hardware
failure
Bad battery
Poor USB port
Damaged
barcode
Out of scan
range
Incorrect
angle
Symbology
not
supported
Scan options
Dirty scan
window
Damaged
scan
window
Dirty scan
window
Damaged
scan
window
SOLUTION
Charge battery by connecting

KDC to your PC using the
included cable
Contact distributor for technical

support
Replace battery – Contact Local

Distributor
USB port doesn't supply proper

current to KDC
- Charge KDC using a different
USB port on your PC
Scan a different barcode

Move the scanner closer to

barcode
Move scanner farther from the

barcode
Change the angle of scanner to

barcode
Contact KOAMTAC -

www.KOAMTAC.com for
possibility of custom symbology
support
Check scan option settings

Clean scan window

Replace scan window

Clean scan window

Replace scan window

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