Troubleshooting - KoamTac KDC200 User Manual

7. Troubleshooting

PROBLEM
KDC not working
KDC not charging
Failed reading
KDC reads
wrong barcode
Can't communicate
with PC, PDA,
or smartphone
LED blinks yellow
Buffer Full Message
Empty Battery
Message
Abnormal KTSync
Operation on DELL
PC
Table 6 - Troubleshooting Techniques
CAUSE
Dead battery
Hardware failure
Bad battery
Poor USB port
Damaged barcode
Out of scan range
Incorrect angle
Symbology
not supported
Scan options
Dirty scan window
Damaged scan window
Dirty scan window
Damaged scan window
Poor quality barcode
USB cable is not
connected properly
Software is not
working properly
COM configuration
Low battery power
Full Memory
Empty battery
Quickset Utility
WSED Utility
SOLUTION
Charge battery by connecting KDC to your PC using the
included cable
Contact distributor for technical support
Replace battery – Contact Local Distributor
USB port doesn't supply proper current to KDC - Charge KDC
using a different USB port on your PC
Scan a different barcode
Move the scanner closer to barcode
Move scanner farther from the barcode
Change the angle of scanner to barcode
Contact KoamTac - www.koamtac.com for possibility of
custom symbology support
Check scan option settings
Clean scan window
Replace scan window
Clean scan window
Replace scan window
Select only necessary barcodes
Increase minimum barcode length
Increase security level
Check cable connection between KDC and host device
Reload the software
Check COM port configurations
Charge the battery by connecting KDC to PC.
KDC will lose collected data if the battery is empty.
Clear the Memory using Synchronization program
Connect USB immediately.
Synchronize the collected data and charge KDC
Disable Quickset Utility before using KTSync.
Dell Quickset utility interrupts normal KTSync operation
Disable WSED Wireless enable/disable utility
delete the folder C:\Program Files\WSED,
which contains a file WSED.exe, with the same icon as
in the taskbar
Delete the registry entry KEY_LOCAL_MACHINE
\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\WSED
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KDC200 User Manual