Table 15. LCD Message Troubleshooting Table
Can User
Displayed Message
Correct?
ACTIVATE LOST
No
B10 ERROR: NO
No
DRAM DETECTED*
B11 ERROR: RAM
No
TEST FAILED*
B12 ERROR:
No
PROGRAM
MISSING*
B13 ERROR: NOT
No
COMPATIBLE*
Explanation
Printer detects
The printer reports the
twinax protocol
error.
communication
errors.
SDRAM DIMM
Cycle power to see if the
may not be
message clears, if not,
properly installed.
contact your authorized
service representative.
RAM test failure.
Cycle power to see if the
SDRAM DIMM
message clears, if not,
may not be
contact your authorized
properly installed.
service representative.
Program not
Cycle power to see if the
downloaded to the
message clears, if not,
printer.
contact your authorized
service representative.
Attempting to
Cycle power to see if the
download a
message clears, if not,
program that is not
contact your authorized
intended for this
service representative.
printer.
Fault Messages
Solution
1
1
1
1
319
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