Unit Overheat - PSG CADDY ALTERNA II Installation And Operating Instructions Manual

welds. Remove any foreign material that may have caused the jam. Inspect the auger housing for signs
of damage such as burrs, rough spots, or grooves cut into the metal that could have caused a jam.
Clean the auger housing thoroughly to remove all pellet dust.
If the hopper's rotary valve is jammed, empty the hopper's pellet contents completely to access the top
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of the rotary valve. Once accessible, make sure that no object, other than wood pellets, is found in the
cavities of the rotary valve. Thereafter, before putting back wood pellets, close the hopper lid and go to
the "TROUBLESHOOT FURNACE" page of the LCD interface to test the gear motor 1. If the rotary
valve does not seem to be stuck and the gear motor is working, contact your dealer or customer service
to run a complete test.
❖ The wiring harness shorted. Check wiring and replace the wires or faulty connectors. Make sure that the
wires do not cause a short circuit.

10.3.6 UNIT OVERHEAT

❖ Inadequate fuel is used. Remove the burn pot, make sure that all openings are clear and check that no ash
has filled the tube around the igniter. Refer to the maintenance section. Also, make sure that the
recommended fuel is used (see Section 6.2.1: Proper Fuel).
❖ The flue is not properly installed. Make sure the venting system meets the criteria in the Section 5.7:
Venting System as well as the venting system manufacturer's instructions.
❖ The flue is blocked or needs cleaning. One of the following components is obstructed or blocked; air
intake shutter, combustion blower, burn pot, heat exchangers and channels, exhaust blower and or venting
system. Refer to Section 9: Maintenance.
❖ The furnace needs maintenance. Refer to Section 9: Maintenance.
❖ The burn pot is not installed properly. Make sure the burn pot is installed correctly (see Section 9.5:
Cleaning the Burn Pot).
❖ The baffle is not installed properly or holes may be blocked. Make sure the baffle is well installed and
the lock is in place. Make sure the holes are clear (see Section 9.1: Maintenance of the heat exchanger
and baffle).
❖ The convection blower is defective. Go to the troubleshooting page on the LCD screen and test the
convection blower (see Section 10.2: Testing Components).
❖ The convection blower needs maintenance. Carefully clean blower housing and make sure blower
louvers are not blocked.
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