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10.3.12
THE LCD TOUCH SCREEN DOES NOT LIGHT-UP.
❖ There is no electrical current going to the furnace. Check if the furnace is connected and if there is
current in the wall outlet. Check if the A fuse is blown (see Section 11.9: Access the fuses). Replace it if
necessary.
❖ TELCO wire is defective or not connected properly. Convection blower, combustion blower, exhaust
blower and burn pot auger will start but the furnace will beep continuously and the LCD touch screen will
remain black. Check connection and change wire, if necessary.
❖ The temperature of the screen is below zero. When the screen is exposed to temperatures too cold, the
liquid crystals may not function properly which causes a loss of communication. This situation may occur in
cases where the unit has arrived from outside by a carrier or is subjected to a room temperature too low as
in an unheated cottage or a very cold garage.
11 REPLACEMENT PARTS
Your PSG furnace is designed to burn clean and requires regular maintenance. It is recommended to conduct a
visual inspection at least once a month to uncover any damage to the unit. Any defect must be repaired without
delay using genuine PSG replacement parts. You can find a complete list of replacement parts in our website at
www.caddyfurnaces.com.
11.1 DOOR GLASS
•
Inspect the glass regularly to detect any glass failure. If you find any defect, stop using the furnace
immediately. Never operate a pellet furnace with a broken glass.
•
If you have to change your door glass, you must use Pyroceram 3/16" (5 mm) thick. Use genuine parts
sold by a PSG authorized dealer.
•
To replace the glass, remove the screws that hold the glass retainers in place. Removed these retainers
and replace the defective glass; the glass gasket should be replaced at the same time. To put back in
place, reverse the procedure.
•
Do not use abrasive cleanser. Special cleansers for wood fireplaces are available in any good hardware
store or specialty hearth retailer.
•
Clean glass ONLY when the unit has cooled down.
11.2 GASKET
We recommend replacing gasket that seals the door once a year, in order to maintain a good control of the
combustion for maximum efficiency and security. To replace your door gasket, remove the old gasket and
adhesive. Clean the surface thoroughly, apply a high-temp adhesive/silicone (650 °F) sold for that particular
use, and put the new gasket onto the door. Wait for at least 12 hours before lighting your furnace.
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