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9.12 RECOMMENDED MAINTENANCE SCHEDULE
Use this as a guide under average-use conditions.
Components
Baffle
Burn Pot
Glass
Heat Exchanger Tubes
Exhaust Channels
(through access traps)
Ash Drawer
Combustion Chamber
Walls
Exhaust Blower
Combustion Blower
Convection blower
Venting System
Gaskets
Filters
Hopper
*Cleaning frequency may vary depending on the type of fuel used, on heating habits and on the installation. Fuel
with higher ash content will increase cleaning frequency.
10 TROUBLESHOOTING
When you have issues with your furnace, your first reaction may be to call technical support. This section will
help you save time and money by enabling you to solve simple problems by yourself.
Most common problems are generally caused by the following five factors:
1. Wrong operation or lack of maintenance;
2. Bad installation;
3. Poor quality combustible;
4. Component failure;
5. Factory defects.
The furnace is equipped with a PC board that allows the furnace to diagnose itself. It is thus important not to
unplug the furnace if there is an issue with it. First, because unplugging the furnace will disable all the security
features of the furnace, and second, because you will not be able to see the error code given by the furnace to
understand what is the problem. It is thus important to carefully read this section before calling technical support.
The following sections will help you test each component individually and will also give you many tips in how to
solve any problems related to a specific error code.
Weekly
or after
+/- 500 pounds
Brush / Vacuum
Brush / Vacuum
Clean
Vacuum
Vacuum
Empty
Vacuum
Vacuum & Brush*
Inspect & Sweep*
62
Twice a year
or after
+/- 2 tons
per 4 tons of pellets
Scrape &
Vacuum*
Scrape &
Vacuum*
Vacuum*
Inspect*
Vacuum*
Inspect
Inspect
Empty / Vacuum
Annually
or
Clean &Sweep
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