Acd Overflow Options - NEC SL2100 Installation Manual

SL2100
Level:
SA
Description
For each ACD Group (1 ~ 8), use Program 41-08 : ACD Overflow Options to assign the overflow
Program
mode (0 ~ 9), destination and announcement message types. Delay Announcement functions are not
available for ACD pilot number calls. Each ACD Group can have unique overflow options. The table
41
below outlines the entry options.
Input Data
Item
No.
01 Overflow Operation
Mode
02 Transferred Destina-
tion when overflow
03 Delay Announcemen
Source Type
04 ACD Overflow Trans-
fer Time
4-50
ACD Group No.
Item Input Data
0 = No Overflow (None)
1 = Overflow with No An-
nouncement
2 = No Overflow with
First Announcement On-
ly
3 = No Overflow with
First & Second An-
nouncements
4 = Overflow with First
Announcement Only
5 = Overflow with First &
Second Announcement
6 = Not Used
7 = Not Used
8 = No Overflow with
Second Announcement
Only
9 = Overflow with Sec-
ond Announcement Only
0 ~ 8 (0: No Setting)
9 = Extended Table(PRG
41-09)
10 = Voice Mail Integra-
tion (In-skin VM)
11 = Speed Dial areas
(PRG 41-08-05)
12 = Incoming Ring
Group(PRG 41-08-06)
1 = VRS
2 = InMail
0 ~ 64800 (seconds)
0 = Don't transfer
Program 41 : ACD Setup

41-08 : ACD Overflow Options

1 ~ 8
Description
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
Assign the overflow mode (0 ~ 9), destina-
tion and announcement message types.
Delay Announcement functions are not
available for ACD pilot number calls. Each
ACD Group can have unique overflow op-
tions.
Define the time before ACD overflow oc-
curs. Each ACD Group can have unique
overflow options.
Program 41 : ACD Setup
ISSUE 1.0
Default
0
0
1
30