NEC SL2100 Installation Manual page 39

ISSUE 1.0
Program No.
41-11-02 VRS Delay Announcement – 1st Delay Message Number
For each ACD group (1~8), set the 1st Delay Message Number (01~101).
41-11-03 VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD group (1~8), determine how many times the 1st Delay Message is played to the caller
(0~255).
41-11-08 VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (1~8), use (0) to disable the Queue Depth Announcements, (1) after the 1st
Delay Announcement only, (2) after the 2nd Delay Announcement only, or (3) after both the 1st and
2nd.
With InMail set as the announcement source:
Program No.
41-19-01 ACD Voice Mail Delay Announcement – Delay Message Start Time
For each ACD Group (1~8), set how long the system waits before playing the first Delay Announce-
ment (0~64800 seconds).
41-19-02 ACD Voice Mail Delay Announcement – Mailbox Number for 1st Announcement Message
For each ACD Group (1~8), set the mailbox number to be used for the 1st Delay Announcement.
41-19-03 ACD Voice Mail Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (1~8), determine how many times the 1st Delay Message is played to the call-
er (0~255).
41-19-08 ACD Voice Mail Delay Announcement – Delay Message Interval Time
For each ACD Group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
When a call
rings in, these
41-11-01 (VRS)
timers start.
41-19-01 (InMail)
1
After this times out, the 1st announcement plays for the
first time.
Setting Up 1st and 2nd Announcements for Overflow Modes 3 and 5
• Mode 3 = No Overflow with 1st and 2nd Announcements
• Mode 5 = Overflow with 1st and 2nd Announcements
For overflow modes 3 and 5, the system plays the 1st and 2nd Announcements to callers and
overflows based on the interaction of the following ACD programming:
ACD Installation Manual
Program Name / Description
Program Name / Description
22-01-11
(VRS)
41-19-08
(InMail)
41-08-04
2
After this times out, the 1st
announcement plays again,
3
if defined in programming.
41-11-03
4
(VRS)
41-19-03
(InMail)
SL2100
O
Overflow occurs
(mode 4 only).
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