SL2100
Level:
SA
Description
Use Program 41-09 : ACD Overflow Table Setting to define the ACD group to which a call is
Program
transferred when overflow occurs.
41
Input Data
Item
No.
01
Destination ACD
Group
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
4-52
41-09 : ACD Overflow Table Setting
ACD Group No.
Priority Order No.
Item
Input Data
0 ~ 9
0 = No Setting
9 = InMail
Program 41 : ACD Setup
1 ~ 8
1 ~ 4
Description
Define the ACD group to which a call is
transferred when overflow occurs.
Program 41 : ACD Setup
ISSUE 1.0
Default
0