NEC SL2100 Installation Manual page 29

ISSUE 1.0
To use the headset
1. Press the Headset Key (Program 15-07-01 or SC 751: 05).
2. Press a line key to make a trunk call.
The Headset Key lights when you are in the headset mode.
If your ACD Group has Automatic Answer enabled and the mode is enabled on the multiline
telephone, the next waiting call is automatically answered by the agent.
To Enable Automatic Answer for an Agent
1. Press the Feature key and then press the Headset Key (Program 15-07-01 or SC 751: 05).
The Headset key flashes while Automatic Answer is active. Program 41-14-04 must also be set to
allow Automatic Answer for the ACD group.
Incoming CO calls to the agent will automatically be answered. Ringing intercom calls are not
automatically answered. Voice-announced intercom calls can be responded to handsfree.
To Disable Automatic Answer for an Agent
1. Press the Feature Key and then press the Headset Key (Program 15-07-01 or SC 751: 05).
The Headset key goes out.
ACD Installation Manual
SL2100
H
3-7