Acd Agent Work Schedules - NEC SL2100 Installation Manual

ISSUE 1.0
Level:
SA
Description
Use Program 41-05 : ACD Agent Work Schedules to set up the Work Schedules for ACD Agents
and Groups. For each ACD Work Schedule (1~4), designate the start and stop times for each of the
eight Work Periods. After you set up the schedules in this program, assign them to days of the week in
Program 41-07. (This is the same program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the following calls
when they are logged in.
• ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Programs 41-03 and 41-06).
• ACD Pilot Number Call
Any time - if ACD extensions are available.
Input Data
ACD Work Schedule Time Pattern
ACD Operation Mode Number
Item No.
01 Start Time
End Time
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ACD Installation Manual
Program 41 : ACD Setup

41-05 : ACD Agent Work Schedules

Item
0000 ~ 2359
0000 ~ 2359
1 ~ 4
1 ~ 8
Input Data
SL2100
Program
41
Default
(Start) 0000
(End) 0000
4-47