NEC SL2100 Installation Manual page 44

SL2100
Programming
Program No.
22-01-11
41-08-01
41-08-02
O
41-08-03
41-08-04
41-08-05
41-08-06
41-09-01
41-11-01
41-11-02
41-11-03
41-11-04
41-11-05
41-11-06
41-11-07
41-11-08
3-22
System Options for Incoming Calls – VRS Waiting Message Interval Time
For each ACD group (1~8), set the timer for the interval between the Delayed Messages (0~64800
seconds).
ACD Overflow Options – Overflow Operation Mode
For each ACD Group (1~8), assign the overflow mode (0~9). Each ACD Group can have unique
overflow options.
ACD Overflow Options – ACD Overflow Destination
For each ACD Group (1~8), assign the destination: 0 = No Setting, 1~8 = ACD Group, 9 = Overflow
Table (Program 41-09), 10 = Voice Mail Integration, 11 = System Speed (Program 41-08-04), 12 =
Incoming Ring Group (41-08-06).
ACD Overflow Options – Delay Announcement Source Type
For each ACD Group (1~8), assign the announcement message types. Delay announcement func-
tions are not available for ACD pilot number call. Each ACD Group can have unique overflow op-
tions.
ACD Overflow Options – ACD Overflow Transfer Time
For each ACD Group (1~8), assign the overflow transfer time (0~64800 seconds).
ACD Overflow Options – System Speed Dial Bin
For each ACD Group (1~8), enter the speed dial area (0~1999) to overflow to when 41-08-05 is set
to 11
ACD Overflow Options – Incoming Ring Group when Overflow
For each ACD Group (1~8), enter the Incoming Ring Group to overflow to when 41-08-02 is set to
12.
ACD Overflow Table Setting
For each ACD Group (1~8), assign the overflow ACD Groups according to the priority in which the
calls should ring the ACD Groups (for each ACD Group, up to seven destinations can be program-
med). If, while the call is ringing, the extension to which the call was transferred becomes available,
both the extension and the overflow ACD group will ring.
VRS Delay Announcement – Delay Message Start Timer
For each ACD Group (1~8), determine how long the system waits before playing the delay Message.
This program is activated when the delay announcement source and options are assigned as VRS in
Program 41-08-03.
VRS Delay Announcement – 1st Delay Message Number
For each ACD Group (1~8), assign the VRS message number to be used as the message source for
the 1st Delay Announcement Message (0~101). This program is activated when the delay an-
nouncement source and options are assigned as VRS in Program 41-08-03.
VRS Delay Announcement – 1st Delay Message Sending Count
For each ACD Group (1~8), determine the 1st Delay Message Sending Count (0~255).
VRS Delay Announcement – 2nd Delay Message Number
For each ACD Group (1~8), assign the VRS message number to be used as the message source for
the 2nd Delay Announcement Message (0~101). This program is activated when the delay an-
nouncement source and options are assigned as VRS in Program 41-08-03.
VRS Delay Announcement – 2nd Waiting Message Sending Count
For each ACD Group (1~8), determine the 2nd Delay Message Sending Count (0~255).
VRS Delay Announcement – Tone Kind at Message Interval
For each ACD Group (1~8), determine what the caller should hear between messages (0=Ring Back
Tone, 1=MOH Tone, 2=BGM source).
VRS Delay Announcement – ACD Forced Disconnect Time After the 2nd Delay Message
For each ACD Group (1~8) when using ACD Overflow modes 3, 5, 8 and 9, enter how long after the
caller hears the 2nd Announcement the system will disconnect (drop) the call. This prevents callers
from waiting in queue an excessive amount of time. To disable this option (and allow callers to wait
forever), enter 0.
VRS Delay Announcement – Queue Depth Announcement
For each ACD Group (1~8), use (0) to disable the Queue Depth Announcements, (1) after the 1st
Delay Announcement only, (2) after the 2nd Delay Announcement only, or (3) after both the 1st and
2nd.
Program Name / Description
ISSUE 1.0
Overflow Options