Program 11 : System Numbering; Service Code Setup (For Acd) - NEC SL2100 Installation Manual

ISSUE 1.0
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
• The number of each code (01 ~ 13).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
If you change a Service Code, be sure to record your entry in the New column.
Item No.
01 ACD Log In / Log Out (for KTS)
02 ACD Log Out (for SLT)
03 Set ACD Wrap-Up Time (for SLT)
04 Cancel ACD Wrap-Up Time (for SLT)
05 Set ACD Off Duty (for SLT)
06 Cancel ACD Off Duty (for SLT)
07 -- Not used --
08 Agent ID Code Login
Allows an AIC Agent to log into a group.
09 Agent ID Code Logout
Allows an AIC Agent to log out of a group.
10 ACD Agent Login by Supervisor
Allows an ACD Supervisor to
log into a group.
11 ACD Agent Logout by Supervisor
Allows an ACD Supervisor to
log out of a group.
12 Change Agent ACD Group by Supervisor
When using service code 669 to change an agent
ACD group, the supervisor must enter a 2-digit
number for the group. For example, to change to
ACD group 4, the entry would be 669 04.
13 ACD Agent Changing Own ACD Group
Using this service code, an ACD Agent can reas-
sign themselves to another ACD Group.
MLT = Multiline Terminal
SLT = Single Line Telephone
ACD Installation Manual

Program 11 : System Numbering

11-13 : Service Code Setup (for ACD)

Item Terminals Default
MLT, SLT * 5
SLT 655
SLT 656
SLT 657
SLT 658
SLT 659
MLT No Setting
MLT No Setting
MLT 667
MLT 668
MLT 669
MLT 670
SL2100
Program
11
New
4-7