NEC SL2100 Installation Manual page 52

SL2100
Assigning Agents to different ACD Groups
To assign an agent to a different ACD Group:
You can do this while either logged in or logged out. You must log out of the ACD Agent before
reassigning them.
1. Press the Speaker key.
2. Dial 669.
3. Dial the ACD Agent's extension number.
4. Dial the number of the ACD Group to which you want to assign the agent.
You hear confirmation tone.
S
5. Press Speaker to hang up.
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ISSUE 1.0
Supervisor, ACD Group