Acd Options Setup - NEC SL2100 Installation Manual

ISSUE 1.0
Level:
SA
Description
Use Program 41-14 : ACD Options Setup to set various options for ACD Groups. When you set an
option for an ACD Group, the setting is in force (if applicable) for all agents in the group. The chart
below shows each of the ACD options, the entries available, and the default entry.
Input Data
ACD Group No
Item Item
No.
01 EMG call operation
mode
02 Automatic Wrap Up
Mode
03 ACD Priority for Over-
flow Calls
04 Automatic Answer at
Headset
06 Call Queuing after
2nd Announcement
07 Automatic Off Duty
for SLT
08 ACD Off Duty Mode
09 Automatic Wrap Up
End Time
ACD Installation Manual
Program 41 : ACD Setup
Input Data
0 = Call to system super-
visory extension when
group supervisory exten-
sion is busy.
1 = Not call to system
supervisory extension
when group supervisory
extension is busy.
0 = After wrap up the Enable/Disable Automatic Wrap Up mode.
mode key is pressed.
(Manual)
1 = After call is finished
automatically. (Auto)
0 = Own group priority Determines whether the ACD group
1 = Priority order by Pro- should use its own priority assignment or if
gram 41-03-03 it should follow the priority assigned in Pro-
gram 41-03-03.
0 = Off Enable (1)/Disable (0) Automatic Answer
1 = On for agents using headsets.
0 = Enable (Yes) Determine whether the caller should hear
1 = Disable (No) the 2nd Delay Announcement and then be
taken out of queue (1), or be placed back
into queue (0).
0 = No change to Off Enable (1)/Disable (0) Automatic Off Duty
Duty mode (rest) mode for agents with single line tele-
1 = Change to Off Duty phones.
mode automatically
(Skip)
0 = Cannot receive inter- Enable (1)/Disable (0) the agent's ability to
nal call receive internal calls in ACD Off Duty
1 = Can receive internal Mode.
call
0 ~ 64800 (seconds) Input the time the agent is in Automatic
Wrap Up End Time when Wrap key is
pressed, or automatically put into Wrap
mode.

41-14 : ACD Options Setup

1 ~ 8
Description
SL2100
Program
41
Default
0
0
0
0
0
0
0
0
4-57