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Avaya Scopia Elite 6000 Administrator's Manual
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Avaya Scopia Elite 6000 Administrator's Manual

Avaya Scopia Elite 6000 Administrator's Manual

For aura collaboration suite
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®
Avaya Scopia
Elite 6000 for Aura
Collaboration Suite
Administrator Guide
Release 8.3.2
For Solution 8.3.2
February 2016
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—February 11, 2016—1:10 AM (UTC)

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Summary of Contents for Avaya Scopia Elite 6000

  • Page 1 ® Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Release 8.3.2 For Solution 8.3.2 February 2016 Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 2 Software at any given time. A “Unit” means the unit on which COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT Avaya, at its sole discretion, bases the pricing of its licenses and can YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE...
  • Page 3 OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL written consent of Avaya can be a criminal, as well as a civil offense INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS under the applicable law.
  • Page 4 See the Avaya Support website: https://support.avaya.com product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: https://support.avaya.com...
  • Page 6 Configuring the TCP Port Range for SIP BFCP on the Scopia Elite MCU ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 7 Management can be accessed only through ........................... 96 FQDN Glossary........................... 97 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 8 Solution is a component of the Aura Collaboration Suite. With this unified offering, every potential Avaya UC customer can access and utilize the Avaya Scopia premium collaboration experience. Avaya UC customers can now enjoy the Scopia high-end video experience as one of their collaboration options within the Collaboration Suite. ®...
  • Page 9 10. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 10 - A wide choice of video layouts ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 11 For example, participants are notified when someone joins or leaves the meeting. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 12 - Dimensions: width: 437mm (17.2"); height: 43mm (1.7"); depth: 790mm (31.1") ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 13 About the Avaya Scopia Elite MCU on page 8 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 14 15), all the components are installed in the same location. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 15 ® enterprise videoconferencing using Avaya Scopia Desktop and Avaya Scopia Mobile, while enabling these meetings to also include participants on Avaya UC devices such as Flare, One- X, IP Deskphone and ADVD. The solution includes these mandatory components: ® - Scopia Elite 6000 Series MCU, responsible for combining images from different endpoints into a single continuous presence image to enable effective videoconferencing.
  • Page 16 Desktop servers for Aura Collaboration Suite on page 21. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 17 HQ MCU on page 18). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 18 Figure 5: Distributed MCU deployment cascading meetings for reduced WAN bandwidth ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 19 MCU gets a relevant error message. You can move an endpoint to a ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 20 Configuring IP Separation (Dual NIC) on the Device on page 35. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 21 Desktop ® Client or Scopia Mobile connections. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 22 1080p connection at 30fps, or one-eighth of the resources of a 1080p 60fps connection. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 23 Planning your MCU Deployment on page 14 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 24 API to control MCU. Managemen Table continues… ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 25 Scopia Elite network on page 59 device ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 26 Planning your MCU Deployment on page 14 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 27 Securing MCU with TLS in a SIP Environment on page 28 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 28 Figure 8: Enabling the SIP Protocol on the MCU 7. Restart the MCU. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 29 4. Select Create a new certificate request. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 30 9. Select Next. The Certificate Request Summary is displayed. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 31 13. Select Process the pending request and install the certificate. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 32 Back to enter the correct data. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 33 20. Select Browse to select the CA root certificate. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 34 1. Access the MCU security settings by selecting Configuration > Setup. 2. Locate the Security section. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 35 (Figure 20: IP Separation on page 36). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 36 Media/Signaling IP Address, Media/Signaling Router, Media/Signaling Subnet Mask. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 37 Configuring IP separation with two network connections on page 38). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 38 Figure 23: The device's media and signaling connections on page 39. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 39 The Additional Management Networks section opens. b. Select Add Management Network. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 40 Securing your Scopia Elite MCU on page 27 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 41 2. Note the serial number and MAC address of the device in the Product Information window on the main screen. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 42 10. Activate the features that are eligible for the license. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 43 (Figure 28: Defining a new meeting type on page 44). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 44 (Table 8: Detailed properties of a meeting type on page 45). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 45 The default value is the device's maximum. Table continues… ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 46 Table continues… ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 47 MCUs. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 48 1080p at 30fps 1.8M 1.2M 1080p at 60fps 2.5M ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 49 H.264 HP is enabled by default, and activated when the all endpoints support this protocol. Figure 33: Service Settings section ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 50 This meeting type becomes the Auto-Attendant template later on in Scopia Management. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 51 Figure 37: Viewing the configured Auto-Attendant service ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 52 1. Access the MCU administrator web interface. 2. Select Users ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 53 1. Access the MCU administrator web interface. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 54 The user profile is removed from the authorized users list. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 55 PSUs can be hot-swapped, enabling you to replace the power unit without powering down the device. You can add the PSU when the MCU is functioning. However, Avaya strongly recommends to turn off the MCU when you perform the procedure for the first time.
  • Page 56 3. Insert the new PSU into position and secure it by pressing it firmly into place until the release tab clicks. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 57 1. Disconnect the AC power cord of that PSU. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 58 Managing the Redundant Power Supply of the Scopia Elite MCU on page 55 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 59 (Figure 46: Defining the base port for video on page 60). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 60 (Figure 47: CLI Section on page 61). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 61 (Figure 48: CLI Section on page 62). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 62 Gatekeeper on the Scopia Elite MCU on page 63). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 63 Port for RAS on the Scopia Elite MCU on page 62). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 64 (Figure 51: H.323 Signaling Port Configuration on page 65). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 65 (Figure 52: SIP Port Configuration on page 66). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 66 For example, when sharing content to others in the meeting, one ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 67 59 ® Branding your Scopia Elite MCU User Interface Customers can change logos and audio messages from the Avaya or MCU branding to their own custom branding using the MCU branding feature. Related links ® Maintaining the Scopia...
  • Page 68 If any of the images are missing or in the wrong format, the default system logo is used. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 69 69). Figure 57: Advanced Commands Section ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 70 Review column. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 71 You can use the saved configuration file to restore the settings to the current MCU or to configure a similar MCU. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 72 Upgrading, Backing up and Restoring the Scopia Elite MCU on page 71 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 73 Management, where you can centralize all MCU upgrades. For more information, see the Administrator Guide for SCOPIA Management. • Upgrade the device itself by inserting a USB flash drive. Contact your local Avaya representative to receive the upgrade via USB flash drive.
  • Page 74 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 75 3. Select Alarms to view only critical and major events. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 76 Select the alarm for which you want to change the severity. The Manage events window appears. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 77 Maintaining the Scopia Elite MCU on page 41 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 78 • Directly from the MCU administrator web interface. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 79 Troubleshooting the Scopia Elite MCU on page 78 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 80 Elite MCU fails to register with the gatekeeper. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 81 MCU Cannot Start a Videoconference Problem Users cannot create new conferences. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 82 For 3G endpoints, verify that both the MCU and the 3G endpoint are properly registered with the SIP proxy and/or ECS. 2. If the registration is correct, collect logs and wireshark traces and send them to Avaya Customer Support.
  • Page 83 If the endpoint is currently in a call, confirm that the endpoint is not busy/in a call. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 84 Check network connection quality. Round trip time should be less than 300ms. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 85 A conference participant cannot start or receive a presentation. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 86 Additional settings for this service are displayed. Figure 66: Additional Service Settings Window ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 87 The video for a conference participant is not displayed in a conference view. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 88 Interoperability issues: an incorrect video format used by an endpoint or incorrect logical channel negotiation. Solution 1. Make a point-to-point call without Avaya products to verify that there are no issues related to endpoints used in a conference. In case there are problems related to endpoints, use the endpoint documentation to troubleshoot them.
  • Page 89 Resolving Poor Audio Quality Solution 1. Make a point-to-point call without Avaya products to verify that there are no issues related to endpoints used in a conference. In case there are problems related to endpoints, use the endpoint documentation to troubleshoot them.
  • Page 90 (Figure 70: Verifying the Ethernet interface setting on page 91). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 91 5. Configure the network switch which connects to the MCU to Auto-Speed and Duplex mode. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 92 3. Select the default value 4096 from the list under Max call rate (Kbps). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 93 The QoS settings of the network router do not match the MCU ones. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 94 Mirroring network traffic at a switch on page 95). ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 95 User Guide for Scopia Management. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 96 Troubleshooting the Scopia Elite MCU on page 78 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 97 This reduces audio disruptions resulting from surrounding electromagnetic interference. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 98 Continuous Presence on page 98. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 99 ® telepresence systems like Scopia XT Telepresence. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 100 Gatekeeper, while ECS is a standalone gatekeeper. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 101 • CABAC compression (Context-Based Adaptive Binary Arithmetic Coding) ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 102 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 103 Scopia Management uses management messages to monitor ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 104 Management can manage a separate set of users for each organization, ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 105 Point-to-point is a feature where only two endpoints communicate with each other without using MCU resources. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 106 Techniques like SVC, H.264 High Profile and FEC reduce bandwidth usage ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 107 Also known as MCU service. See Meeting Type on page 104. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 108 So to secure transmission of the symmetric key, it is sent safely during call setup using TLS. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 109 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 110 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 111 WUXGA defines a video resolution of 1920 x 1200 pixels. ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)
  • Page 112 ® February 2016 Avaya Scopia Elite 6000 for Aura Collaboration Suite Administrator Guide Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy. DRAFT—February 11, 2016—1:10 AM (UTC)