Automatic Call Distribution (Acd) - Yealink SIP-T48G User Manual

Click Confirm to accept the change.
4.
When you place a call on hold, music will be played to the held party.
Note For this feature to function, all involved parties cannot use encrypted RTP (SRTP).
Music on hold server is configurable via web user interface only.

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T48G IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance. For
more information on ACD key icon indicators, refer to
Make sure ACD is enabled on your IP phone. For more information, contact your system
Note
administrator.
To configure an ACD key via phone user interface:
Tap ->Features->DSS Keys.
1.
Tap the desired line key.
2.
Tap the gray box of the Type field, and then select ACD from the pull-down list.
3.
(Optional.) Enter the string that will appear on the touch screen in the Label field.
4.
Tap the Save soft key to accept the change or
5.
ACD key is configurable
To log into the ACD system:
Tap the ACD key when the phone is idle.
1.
via web user interface at the path Dsskey->Line Key.
Advanced Phone Features
Icon Instructions on page 3.
to cancel.
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