Parts Warranty Claim/Credit Review - ergoline Genesis Classic 650 Owner's Manual

Parts Warranty Claim/Credit Review

1. Customer calls Sun Ergoline and notifies the Service Department of problem.
2. Sun Ergoline Service Department determines course of action.
3. Sun Ergoline ships part and R.A.I. to customer freight collect and bills customer on net30 basis for part
only.
4. Customer, within 15 days of receiving new part, returns defective part to Sun Ergoline along with R.A.I.
5. Upon receipt of defective part and R.A.I., Sun Ergoline issues customer a credit invoice which offsets
original bill. Customer's account is returned to zero balance concerning this claim.
NOTE: If part returned to Sun Ergoline proves to be operational and not defective, or if product code
numbers on part do not correspond with individual unit date on file with Sun Ergoline, then a 30% restocking
fee will be charged in addition to the retail purchase price of part.
Acknowledgment of the Agreement is not required for acceptance of the foregoing stipulations.
Sun Ergoline furnishes labor without charge for a period of 90 days from date of purchase. All labor and
related charges must be authorized by Sun Ergoline prior to start or repairs, and must coincide with Sun
Ergoline established rates and time allotment policy.
Please contact our Service Department for authorization and billing procedures.
LABOR WARRANTY CLAIM/CREDIT PROCEDURES
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