General Troubleshooting Guide; Tanning Unit Does Not Operate; Lamps Will Not Light Or Lamps Flicker; Top Unit Does Not Hold Its Position - ergoline Genesis Classic 650 Owner's Manual

General Troubleshooting Guide

The following troubleshooting information is divided into two sections. Section A contains items in which
the owner may check without the aid of a service person. Section B contains items which must be
preformed by QUALIFIED SERVICE PERSONNEL ONLY. If you have any questions other than the ones
listed in your troubleshooting guide, contact your dealer or distributor.
(NOTE: All tanning units are not the same, therefore some of the causes may not apply to your unit.)
General Troubleshooting (Section A)

1. Tanning unit does not operate.

CAUSE
1. No power to unit.
2. Timer is not activated.
(Note: If there is power to the unit but the display on the timer is not lighting, you may need to replace the
power board and/or the C.P.C. board. Contact Sun Ergoline or your local representative for information.)

2. Lamps will not light or lamps flicker.

CAUSE
1. Lamp not seated properly in lampholder.
2. Faulty Lamp.

3. Top unit does not hold its position.

CAUSE
1. Springs need to be adjusted.
General Troubleshooting (Section B)
All services in the following section are to be completed by a Qualified Service Technician. This section is
to aid in isolating and correcting and problems which may occur and is not intended for the use by the
owner. Refer to the assembly instructions included with each unit for reference in disassembling and wiring
the tanning unit. Disconnect all power to the unit before servicing. Use only factory authorize
components for replacement parts.
1. Tanning unit does not operate.
CAUSE
1. Incorrect connection of incoming
power.
2. Faulty timer.
3. Faulty relay in bed.
4. Poor wiring connections.
2. Lamps will not light.
CAUSE
1. Poor wiring crimp at lampholder.
2. Faulty or damaged lampholder.
3. Incoming power to unit incorrect.
4. Faulty ballast.
5. Loose power wire to ballast.
SOLUTION
1. Check circuit breaker servicing bed.
2. Press up button, then start button.
SOLUTION
1. Remove lamp, inspect contact on lamp, and
reinstall lamp securely into lampholder.
2. Replace lamp. (Refer to Instruction Manual
for correct lamp.
SOLUTION
1. Refer to spring adjusting in your Operation and
Instruction Manual.
SOLUTION
1. Check electrical connection on wiring diagram
and correct as necessary.
2. Replace.
3. Replace.
4. Check wiring circuit against appropriate wiring
diagram and correct as required.
SOLUTION
1. Check for loose wire and repair.
2. Replace.
3. Check incoming voltage and correct to
requirements.
4. Locate and replace.
5. Locate loose wire and repair.
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