ergoline Genesis Classic 650 Owner's Manual page 33

1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under intended normal use as
described in the unit's Operation and Instruction Manual, you may then have established cause to file a
Warranty Claim.
NOTE: Both the tanning system and legal registered owner must meet the criteria established under
Sun Ergoline Limited Warranty as described in this manual before any Warranty Claim will be
considered.
2. Where to call to place a Warranty Claim:
Sun Ergoline is supported nationwide by an extensive dealer/distributor network through whom the
majority of our units are sold. These dealers/distributors are required by contract to stock sufficient
parts to meet the various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must locate the name and phone
number of the dealer/distributor through whom you purchased your unit. Normally this information can
be easily located either on your paid invoice or other proof of purchase documentation that you received
when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and date unit was purchased. This
will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then supply you with the part(s) and
proper instructions to return your unit to working order.
Each dealer/distributor has their own internal procedure for handling Warranty Claims and credits.
NOTE: Sun Ergoline, the manufacturer, does not involve itself in the direct handling of a Warranty Claim
except where mitigating circumstances apply and where required by law.
Warranty Claims
Policy & Procedures
33