Appendix D. Troubleshooting - peplink Balance One User Manual

USER MANUAL
Peplink Balance Series

Appendix D. Troubleshooting

Problem 1
Outbound load is only distributed over one WAN connection.
Solution
Outbound load balancing can only be distributetraffic evenly between available WAN connections if many
outbound connections are made. If there is only one user on the LAN and only one download session is
made from his/her browser, the WAN connections cannot be fully utilized.
For a single user, download management applications are recommended.The applications can split a file
into pieces and download the pieces simultaneously. Examples include:DownThemAll(Firefox Extension),
iGetter (Mac), etc.
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If the outbound traffic is going across the SpeedFusion tunnel, (i.e. transferring a file to a VPN peer)the
bandwidth of all WAN connections will be bonded. In this case, all bandwidth will be utilized and a file will
be transferred across all available WAN connections.
For additional details, please refer to this FAQ:
http://www.peplink.com/knowledgebase/maximizing-your-wan-connections-without-speedfusion/
Problem 2
I am using a download manager program (e.g. Download Accelerator Plus,DownThemAll etc.) now. Why
is the download speed still only that of a single link?
Solution
First, check whether allWAN connections are up.
Second, ensure your download manager application has split the file into 3 parts or more.
It is also possible that all of 2 or even 3 download sessions were being distributed to the same link by
chance.
Problem 3
I am using some websites to lookup my public IP address, e.g. www.whatismyip.com.WhenIkeep
pressing the browser's Refresh button, the server almost always returns the same address.The IP
address supposed to be changing for every refresh
Solution
The web server has enabled the Keep Alive function, which ensures that you use the same TCP session
to query the server.
Try to test with a web site that does not enable Keep Alive.
For example, tryhttp://private.dnsstuff.com/tools/aboutyou.ch(This third-party web site is provided only for
reference.Peplink has no association with the site and does not guarantee the site's validity or availability.)
Problem 4
What can I do if I suspect a problem on my LAN connection?
Solution
You can test the LAN connection using Ping.
For example, if you are using DOS/Windows, at the Command Prompt, type:
ping 192.168.1.1
This pingsthe Peplink Balance device (provided that Peplink Balance device's IP is 192.168.1.1) to test
whether the connection to Peplink Balance is OK.
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