Appendix F. Troubleshooting - peplink PEPWAVE Balance One User Manual

Appendix F. Troubleshooting

Problem 1
Outbound load is only distributed over one WAN connection.
Solution
Outbound load balancing can only be distribute traffic evenly between available WAN
connections if many outbound connections are made. If there is only one user on the LAN and
only one download session is made from his/her browser, the WAN connections cannot be fully
utilized.
For a single user, download management applications are recommended. The applications can
split a file into pieces and download the pieces simultaneously. Examples include: DownThemAll
(Firefox Extension), iGetter (Mac), etc.
If the outbound traffic is going across the SpeedFusion
peer) the bandwidth of all WAN connections will be bonded. In this case, all bandwidth will be
utilized and a file will be transferred across all available WAN connections.
For additional details, please refer to this FAQ:
https://forum.peplink.com/t/speed-test-tool-for-combined-download-speed-in-multi-wan-environ
ment/8457
Problem 2
I am using a download manager program (e.g., Download Accelerator Plus, DownThemAll,
etc.). Why is the download speed still only that of a single link?
Solution
First, check whether all WAN connections are up. Second, ensure your download manager
application has split the file into 3 parts or more. It is also possible that all of 2 or even 3
download sessions were being distributed to the same link by chance.
Problem 3
I am using some websites to look up my public IP address, e.g., www.whatismyip.com . When I
press the browser's Refresh button, the server almost always returns the same address. Isn't
the IP address supposed to be changing for every refresh?
Solution
The web server has enabled the Keep Alive function, which ensures that you use the same
TCP session to query the server. Try to test with a website that does not enable
Problem 4
What can I do if I suspect a problem on my LAN connection?
Solution
You can test the LAN connection using ping. For example, if you are using DOS/Windows, at
the command prompt, type ping 192.168.1.1. This pings the Peplink Balance device (provided
https://www.peplink.com
TM
tunnel, (i.e., transferring a file to a VPN
79
Keep Alive .
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