Appendix D. Troubleshooting - peplink ONE 20 User Manual

USER MANUAL
Peplink Balance Series

Appendix D. Troubleshooting

Problem 1
Outbound load is only distributed over one WAN connection.
Solution
Outbound load balancing can only be distributetraffic evenly between available WAN
connections if many outbound connections are made. If there is only one user on the
LAN and only one download session is made from his/her browser, the WAN
connections cannot be fully utilized.
For a single user, download management applications are recommended.The
applications can split a file into pieces and download the pieces simultaneously.
Examples include:DownThemAll(Firefox Extension), iGetter (Mac), etc.
TM
If the outbound traffic is going across the SpeedFusion tunnel, (i.e., transferring a file
to a VPN peer)the bandwidth of all WAN connections will be bonded. In this case, all
bandwidth will be utilized and a file will be transferred across all available WAN
connections.
For additional details, please refer to this FAQ:
http://www.peplink.com/knowledgebase/maximizing-your-wan-connections-without-
speedfusion/
Problem 2
I am using a download manager program (e.g., Download Accelerator
Plus,DownThemAll, etc.). Why is the download speed still only that of a single link?
Solution
First, check whether allWAN connections are up. Second, ensure your download
manager application has split the file into 3 parts or more. It is also possible that all of 2
or even 3 download sessions were being distributed to the same link by chance.
Problem 3
I am using some websites to lookup my public IP address,
e.g.,www.whatismyip.com.When I press the browser's Refresh button, the server almost
always returns the same address.Isn't the IP address supposed to be changing for
every refresh?
Solution
The web server has enabled the Keep Alive function, which ensures that you use the
same TCP session to query the server. Try to test with a website that does not enable
Keep Alive.
For example, tryhttp://private.dnsstuff.com/tools/aboutyou.ch.(This third-party web site
is provided only for reference.Peplink has no association with the site and does not
guarantee the site's validity or availability.)
http://www.peplink.com -244 / 258 - Copyright © 2015 Peplink