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Lenovo ThinkEdge SE350 V2 User Manual

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ThinkEdge SE350 V2
User Guide
Machine Type: 7DA9, 7DBK

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Summary of Contents for Lenovo ThinkEdge SE350 V2

  • Page 1 ThinkEdge SE350 V2 User Guide Machine Type: 7DA9, 7DBK...
  • Page 2 Before using this information and the product it supports, be sure to read and understand the safety information and the safety instructions, which are available at: https://pubs.lenovo.com/safety_documentation/ In addition, be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server, which can be found at: http://datacentersupport.lenovo.com/warrantylookup First Edition (July 2023) ©...

  • Page 3: Table Of Contents

    Server package contents ... System-board connectors for cable Identify the server and access the Lenovo XClarity routing ....163 Controller .
  • Page 4 Memory problems ... . 198 Taiwan import and export contact information . . . 219 Monitor and video problems ..199 ThinkEdge SE350 V2 User Guide...

  • Page 5: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2023...

  • Page 6: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.
  • Page 7 Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 8 ThinkEdge SE350 V2 User Guide...

  • Page 9: Chapter 1. Introduction

    Chapter 1. Introduction The ThinkEdge SE350 V2 server (Type 7DA9) is a new edge server offering. It is specifically designed to meet the needs of edge computing, edge AI, hybrid cloud and workloads at the edge locations. ThinkEdge SE350 V2 is a rugged compact sized edge solution with a focus on smart connectivity, business security and manageability for the harsh environment.
  • Page 10 • Mobile access to Lenovo Service Information website ThinkEdge SE350 V2 provides a QR code on the system service label, which is on the cover of the server and can be scanned using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.

  • Page 11: Tech Tips

    Tech Tips Lenovo continually updates the support website with the latest tips and techniques that can be used to solve issues that the server might encounter. These Tech Tips (also called retain tips or service bulletins) provide procedures to work around issues or solve problems related to the operation of your server.

  • Page 12: Specifications

    Summary of the technical specifications of server. Depending on the model, some features might not be available, or some specifications might not apply. Processor Processor • One Intel ® Xeon ® processor D-2700 product family • Single processor For a list of supported processors, see https://serverproven.lenovo.com ThinkEdge SE350 V2 User Guide...
  • Page 13 For a list of supported memory modules, see: https://serverproven.lenovo.com M.2 Boot Drives M.2 Boot Drives • ThinkEdge SE350 V2 supports up to two 80 mm (2280) M.2 PCIe Gen3x1 on the I/O module board for boot functions. Storage expansion Storage expansion ThinkEdge SE350 V2 supports one of following storage configurations: •...
  • Page 14 This RJ-45 connector is dedicated to the Lenovo XClarity Controller functions and runs at 1 GbE speed. • One USB 2.0 Gen 1 Type-C connector with Lenovo XClarity Controller (XCC) management on the front to connect to a system-management network.
  • Page 15 Council and repealing Commission Regulation (EC) No 278/2009 (ErP Lot7) for the external power supply of the product. – ThinkEdge 300W 230V/115V External Power Supply Table 1. ThinkEdge 300W 230V/115V External Power Supply Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier ADL300SDC3A Input voltage 100-240 50-60 Input AC frequency Output voltage 20.0...

  • Page 16: Mechanical Specifications

    • Width: 481.74 mm (18.97 inches) (from EIA bracket to EIA bracket) • Depth: 771.1 mm (30.36 inches) 2U2N enclosure • Height: 85.6 mm (3.38 inches) • Width: 481.74 mm (18.97 inches) (from EIA bracket to EIA bracket) • Depth: 476.1 mm (18.75 inches) ThinkEdge SE350 V2 User Guide...

  • Page 17: Environmental Specifications

    Weight Node • Maximum: 3.75 kg ( 8.267 lbs) Node(s) installed in a 1U2N enclosure • Maximum (with 2 nodes and 4 external power adapters): 16.88 kg (37.214 lbs) Nodes installed in a 2U2N enclosure • Maximum (with 2 nodes and 4 external power adapters): 16.92 kg (37.302 lbs) Environmental specifications Summary of the environmental specifications of server.
  • Page 18 Lenovo recommends that you consult with qualified experts in this field to determine whether you are in compliance with the applicable regulations.
  • Page 19 Environment Environment ThinkEdge SE350 V2 complies with ASHRAE Class A3 specifications. System performance may be impacted when operating temperature is outside AHSARE A3 specification or fan failed condition outside A2 specification. ThinkEdge SE350 V2 is supported in the following environment: •...
  • Page 20 If Lenovo determines that the levels of particulates or gases in your environment have caused damage to the device, Lenovo may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.

  • Page 21: Management Options

    Table 3. Limits for particulates and gases Contaminant Limits Reactive gases Severity level G1 as per ANSI/ISA 71.04-1985 • The copper reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/ -hour weight gain). • The silver reactivity level shall be less than 200 Angstroms per month (Å/month ≈ 0.0035 μg/ -hour weight gain).
  • Page 22 Portable and light toolset for server configuration, data collection, and firmware updates. Suitable both for single-server or multi-server management contexts. Interface • OneCLI: CLI application Lenovo XClarity Essentials • Bootable Media Creator: CLI application, GUI application toolset • UpdateXpress: GUI application Usage and downloads https://pubs.lenovo.com/lxce-overview/ ThinkEdge SE350 V2 User Guide...
  • Page 23 Important: Lenovo XClarity Provisioning Manager (LXPM) supported version varies by product. All versions of Lenovo XClarity Provisioning Manager are referred to as Lenovo XClarity Provisioning Manager and LXPM in this document, unless specified otherwise. To see the LXPM version supported by your server, go to https:// pubs.lenovo.com/lxpm-overview/...
  • Page 24 1. Most options can be updated through the Lenovo tools. Some options, such as GPU firmware or Omni- Path firmware require the use of supplier tools. 2. The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator, Lenovo XClarity Essentials, or Lenovo XClarity Controller.

  • Page 25: Chapter 2. Server Components

    – 7mm drives with 10/25GbE I/O module; and – 15mm drives with 1GbE I/O module. • In addition, the other two configurations of ThinkEdge SE350 V2 include: – 7mm drives with 1GbE I/O module; and – 15mm drives with 10/25GbE I/O module.
  • Page 26 3 4 5 6 7 8 10 Front I/O Module Notes: • The following illustrations show the front I/O module of ThinkEdge SE350 V2. • Depending on the configuration, the front I/O module is determined by one of the following networking options: –...
  • Page 27 XCC system management port (1GbE RJ-45) The server has a 1 GbE RJ-45 connector dedicated to Lenovo XClarity Controller (XCC) functions. Use this connector to manage the server, by using a dedicated management network. If you use this connector, the Lenovo XClarity Controller cannot be accessed directly from the production network.
  • Page 28 Figure 6. Front I/O fillers SFP+ filler (x4, if applicable for the server configuration) USB Type-A filler (x2) RJ-45 filler (x7 or x3, depending on the server USB Type-C filler (x2) configuration) ThinkEdge SE350 V2 User Guide...

  • Page 29: Rear View

    The rear of the server provides access to several components, including the power supplies and Ethernet port. Rear view of ThinkEdge SE350 V2, DC power input Figure 7. Rear view of ThinkEdge SE350 V2, DC power input Table 6. Components on the rear view, DC power input Threaded studs for grounding...
  • Page 30 Figure 8. Rear I/O fillers Power-connector filler (x2) RJ-45 filler (x1) ThinkEdge SE350 V2 User Guide...

  • Page 31: Top View

    Top view This section contains information about the top view of SE350 V2. Refer to the following table for top-view identification of ThinkEdge SE350 V2. Top view of SE350 V2 Figure 9. Top view of SE350 V2 Table 7. Components in the top view of SE350 V2...

  • Page 32: System-Board Layout

    Kensington lock ThinkEdge SE350 V2 is designed to be used with various mounting options, including desktop mount and rack mount. Depending on the mounting option, the node can stand alone in desktop mount or be installed in an enclosure. • For a node installed in an enclosure, there is no external lock for the server.

  • Page 33: System-Board Switches

    Figure 11. System-board connectors Table 8. System-board connectors Fan 1 connector GND busbar for the power module board Intrusion switch connector P12V busbar for the power module board Fan 2 connector MicroSD card socket Fan 3 connector TCM/TPM connector SATA connector I/O module board signal connector MCIO 1 connector Lock position switch cable connector...
  • Page 34 The node will boot by using a XCC boot backup Normal (default) backup of the XCC firmware CMOS clear Clears the real-time clock (RTC) Normal (default) registry Password override Overrides the power-on password Normal (default) ThinkEdge SE350 V2 User Guide...

  • Page 35: System Leds And Diagnostics Display

    Table 10. System-board switches (continued) Usage description Switches Switch Switch name block number MFG mode Enables MFG mode of firmware Normal (default) (uEFI/XCC/FPGA) XCC COM port Enables XCC to the serial port Normal (default) Machine Engine (ME) ME boots to recovery Normal (default) recovery override PCH PCF bypass...
  • Page 36 ThinkEdge SE350 V2 User Guide...

  • Page 37: Chapter 3. Parts List

    Tier 1 CRU at your request with no service agreement, you will be charged for the installation. • Tier 2 customer replaceable unit (CRU): You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 38 Enclosure bracket dust filter set √ Node dummy filler √ Node components Figure 14. Server components Table 12. Node parts listing Index Description Tier 1 CRU Tier 2 CRU Consuma- ble and Structural part Top cover √ Cables √ ThinkEdge SE350 V2 User Guide...
  • Page 39 Table 12. Node parts listing (continued) Index Description Tier 1 CRU Tier 2 CRU Consuma- ble and Structural part ThinkEdge 300W 230V/115V external power √ adapter Cable wall √ 12-48V DC power module board √ Memory module √ System board with processor √...

  • Page 40: Power Cords

    The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. • Power cords for a specific country or region are usually available only in that country or region. ThinkEdge SE350 V2 User Guide...

  • Page 41: Chapter 4. Unboxing And Setup

    They might be required to receive warranty service. Identify the server and access the Lenovo XClarity Controller This section contains instruction on how to identify your server and where to find the Lenovo XClarity Controller access information.
  • Page 42 Lenovo XClarity Controller network access tag In addition, the Lenovo XClarity Controller network access label is attached to the pull-out information tab located on the front of the node, with MAC address and secure activation code accessible with a pull.

  • Page 43: Server Setup Checklist

    Figure 17. Service Label and QR code Server setup checklist Use the server setup checklist to ensure that all tasks that are required to set up the server have been performed. The server setup procedure varies depending on the configuration of the server when it was delivered. In some cases, the server is fully configured and you just need to connect the server to the network and a power source, and then you can power on the server.
  • Page 44 • You can press the power button. • The server can restart automatically after a power interruption. • The server can respond to remote power-on requests sent to the Lenovo XClarity Controller. Note: The management processor interface can be accessed to configure the system without powering on the server.

  • Page 45: Chapter 5. Hardware Replacement Procedures

    – To avoid straining the muscles in your back, lift by standing or by pushing up with your leg muscles. • Back up all important data before making any change related to the disk drives. • Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx screwdriver available. © Copyright Lenovo 2023...

  • Page 46: Safety Inspection Checklist

    1 & IEC 60950-1, the standard for Safety of Electronic Equipment within the Field of Audio/Video, Information Technology and Communication Technology. Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products. Access to the equipment is by the use of a tool, lock and key, or other means of security, and is controlled by the authority responsible for the location.

  • Page 47: System Reliability Guidelines

    Click Power ➙ Power Cables to see all line cords. • Make sure that the insulation is not frayed or worn. 3. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo alterations.
  • Page 48 • When handling a device, carefully hold it by the edges or the frame. • Do not touch solder joints, pins, or exposed circuitry. • Keep the device from others’ reach to prevent possible damages. ThinkEdge SE350 V2 User Guide...

  • Page 49: Memory Module Installation Rules And Order

    Supported memory types For information on the types of memory module supported by this server, see “Memory” section in “Technical specifications” on page Information about optimizing memory performance and configuring memory is available at the Lenovo Press website: https://lenovopress.lenovo.com/servers/options/memory In addition, you can take advantage of a memory configurator, which is available at the following site: https://dcsc.lenovo.com/#/memory_configuration...
  • Page 50 16GB 2Rx8 DIMMs can be mixed with 32GB 2Rx8 DIMMs, or 32GB 2Rx4 DIMMs with 64GB 2Rx4 DIMMs. • Mixing DIMMs of different types (x4/x8) is NOT supported. Each DIMM type is mutually exclusive in ThinkEdge SE350 V2. ThinkEdge SE350 V2 User Guide...

  • Page 51: Dram Dimms Installation Order

    √ Attention: • Installation sequence: 1, 4, 2, 3. • ThinkEdge SE350 V2 only supports the above-listed numbers of DIMMs installed in the node. Note: ‡DIMM configurations that support Software Guard Extensions (SGX), see “Enable Software Guard Extensions (SGX)” on page 182 to enable this feature.

  • Page 52: Power Off The Server

    Power off the server The server remains in a standby state when it is connected to a power source, allowing the Lenovo XClarity Controller to respond to remote power-on requests. To remove all power from the server (power status LED off), you must disconnect all power cables.

  • Page 53: Configuration Guide

    　 Notes: ThinkEdge SE350 V2 is designed to be used with various mounting options. • Desktop mount: the node is oriented horizontally with rubber feet mounted to its underside. • Rack mount: up to two nodes (with no top cover) can be mounted in an enclosure, and the enclosure is installed in the rack.
  • Page 54 “ Rail Installation Guides” on page 215. Procedure Step 1. Remove the seven screws of the shipping bracket as shown. Figure 19. Removal of the shipping bracket screws Step 2. Pull the shipping bracket away from the enclosure. ThinkEdge SE350 V2 User Guide...
  • Page 55 Figure 20. Removal of the shipping bracket (Optional) Remove the enclosure from the rack Notes: • Depending on the specific configuration, the node, enclosure, or rails might look different from the illustrations in this section. • For details of the rail options for the rack installation, see “...
  • Page 56 Push the inner rails as shown to disengage the inner rails from the mounting pins on the enclosure. – Remove the inner rails from the enclosure when the mounting holes on the inner rails are aligned with the corresponding rail mounting pins on the enclosure. ThinkEdge SE350 V2 User Guide...
  • Page 57 Figure 24. Removal of the inner rails Procedure 2: by rotating and lifting up the enclosure away from the rails. Press the blue touch points at the front of both the inner rails. Carefully rotate the enclosure upward as shown. Lift the enclosure out of the rails.
  • Page 58 • For 2U2N enclosure, disconnect the external power adapter cord(s) from the node. Step 2. Remove the node from the enclosure. Press the release button on the rear of the enclosure. Slide the node out of the enclosure. • 1U2N enclosure ThinkEdge SE350 V2 User Guide...
  • Page 59 Figure 26. Removal of a node from a 1U2N enclosure • 2U2N enclosure Figure 27. Removal of a node from a 2U2N enclosure 　 After this task is completed Chapter 5 Hardware replacement procedures...
  • Page 60 “(If applicable) Install an enclosure to the rack” on page 54 “Install a shipping bracket to the enclosure” on page 58 Notes: • For details of the rail options for the rack installation, see “ Rail Installation Guides” on page 215. ThinkEdge SE350 V2 User Guide...
  • Page 61 　 Install a node into an enclosure Procedure Note: For a node installed in an enclosure, the node is with no top cover. Step 1. Insert the node into the node bay until it stops. • 1U2N enclosure Figure 28. Installation of a node into a 1U2N enclosure •...
  • Page 62 Align the mounting holes on the inner rails with the corresponding rail-mounting pins on the side of the enclosure. – Push the inner rails as shown until the mounting pins on the enclosure lock into place with the inner rails. ThinkEdge SE350 V2 User Guide...
  • Page 63 Figure 30. Installation of the inner rails – If applicable, tighten the screws to secure the inner rails on the enclosure. Figure 31. Installation of inner-rail screws 2. Lift and slide the enclosure into the rails. – Carefully lift the enclosure and align the enclosure with the rails on the rack; then, position the enclosure as shown and push it into the rack.
  • Page 64 Slowly lower the enclosure down until the rear mounting studs slide into the rear mounting holes; then, the front mounting studs go into the corresponding mounting holes of the rails. Make sure that the mounting studs are locked into position so the enclosure is firmly secured. ThinkEdge SE350 V2 User Guide...
  • Page 65 Figure 33. Installation of the enclosure into the rack by rotating Attention: – Make sure that two people are lifting the enclosure together, and that the hands must be positioned as illustrated. 2. Slide the enclosure into the rack. – Lift the locking levers on both sides of the rails.
  • Page 66 Connect all necessary external cables to the node. Step 2. Insert the shipping bracket to the front of the enclosure. Figure 36. Installation of an shipping bracket Step 3. Tighten the seven screws as shown to secure the shipping bracket. ThinkEdge SE350 V2 User Guide...

  • Page 67: Dust Filter Replacement

    Figure 37. Installation of the shipping bracket screws 　 After this task is completed • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 161). 　 Dust filter replacement Follow instructions in this section to remove or install a dust filter. The server might or might not come with this component.

  • Page 68: Install A Dust Filter

    • Depending on the environment, check the status of the dust filter at least every 3 months to make sure it is functional. • It is recommended to have a dust filter installed when the server is in operation. ThinkEdge SE350 V2 User Guide...

  • Page 69: Power Adapter Replacement

    　 Note: ThinkEdge SE350 V2 is designed to be used with various mounting options, including desktop mount and rack mount. Depending on the mounting option, the node can stand alone in desktop mount or be installed in an enclosure.
  • Page 70 Remove the two screws from the power cable cover. Disengage and remove the cover from the enclosure. • For a 1U2N enclosure: push the power cable cover slightly toward the front of the node; then, remove the cover. ThinkEdge SE350 V2 User Guide...
  • Page 71 Figure 40. Removal of the power cable cover, 1U2N enclosure • For an 2U2N enclosure: enclosure: push the power cable cover slightly toward the rear of the node; then, remove the cover. Figure 41. Removal of the power cable cover, 2U2N enclosure Step 2.

  • Page 72: Install A Power Adapter

    • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you. 　 Install a power adapter Follow instructions in this section to install power adapter(s). ThinkEdge SE350 V2 User Guide...
  • Page 73 Council and repealing Commission Regulation (EC) No 278/2009 (ErP Lot7) for the external power supply of the product. Table 14. ThinkEdge 300W 230V/115V External Power Supply Information published Value and precision Unit Manufacturer’s name Lenovo Model identifier ADL300SDC3A Input voltage 100-240 50-60 Input AC frequency Output voltage 20.0...
  • Page 74 Important: To contain both the cord and adapter in the bracket, keep the cord bundle flat and loose. • 1U2N enclosure Figure 44. Installation of a power adapter into the support bracket, 1U2N enclosure • 2U2N enclosure ThinkEdge SE350 V2 User Guide...
  • Page 75 Figure 45. Installation of a power adapter into the support bracket , 2U2N enclosure Step 3. Connect the power adapter cable to the node. Step 4. Install the power cable cover onto the power adapter support bracket. For a 1U2N enclosure: align the power cable cover with the slot; then, push the cover slightly toward the rear of the node until it clicks into place.

  • Page 76: Node Component Replacement

    Follow instructions in this section to remove or install an air baffle. Remove the air baffle Follow instructions in this section to remove the air baffle. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 User Guide...
  • Page 77 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 78 Demo video https://www.youtube.com/watch?v=BDKGbi4RC8w 　 Install an air baffle Follow instructions in this section to install an air baffle. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 User Guide...
  • Page 79 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

  • Page 80: Cmos Battery (Cr2032) Replacement

    Follow instructions in this section to remove or install a CMOS battery. Remove a CMOS battery (CR2032) Follow instructions in this section to remove a CMOS battery. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 User Guide...
  • Page 81 • Consider the following information when replacing a CMOS battery: – Lenovo has designed this product with user safety in mind. The lithium battery must be handled correctly to avoid potential danger. Make sure to follow instructions in this topic while replacing the battery.
  • Page 82 “Remove the drive cage” on page 80). Step 2. Remove the CMOS battery from the socket. Gently press the clip in the direction as shown. Carefully tilt and lift the CMOS battery out of the socket. Attention: ThinkEdge SE350 V2 User Guide...
  • Page 83 • S004 CAUTION: When replacing the lithium battery, use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium Chapter 5 Hardware replacement procedures...
  • Page 84 • Consider the following information when replacing a CMOS battery: – Lenovo has designed this product with user safety in mind. The lithium battery must be handled correctly to avoid potential danger. Make sure to follow instructions in this topic while replacing the battery.
  • Page 85 Figure 52. Locations of CMOS battery slots 3V system battery 3V security battery Step 2. Install a CMOS battery into the socket. Note: Make sure that the positive (+) side of the CMOS battery faces upward. Pivot the CMOS battery to insert it into the socket. Make sure that the battery goes tight to the metal clip.

  • Page 86: Drive And Backplane Replacement

    Notes: • ThinkEdge SE350 V2 supports two types of drive assemblies: – 7mm drive assembly: – This assembly includes up to four 7mm 2.5-inch hot-swap SATA or NVMe drives or drive bay fillers, one 7mm drive cage, and two backplanes.
  • Page 87 • Depending on the specific configuration, the drives, drive bay fillers, or drive cage might look different from the illustrations in this section. Important: • To avoid damage to the drive connectors when removing or installing a hot-swap drive, make sure that –...
  • Page 88 Disconnect all the cables from the drive backplane(s) (see “Cable routing for the hot-swap drives” on page 165). Step 2. Disengage and remove the drive cage. Remove the four screws as shown to disengage the drive cage. ThinkEdge SE350 V2 User Guide...
  • Page 89 Figure 55. Removal of the drive cage screws Lift up the drive cage to remove it from the node. Figure 56. Removal of the drive cage 　 After this task is completed • Lay the drive cage on a flat, static-protective surface. •...
  • Page 90 “Remove the top cover” on page 158). Disconnect all the cables from the drive backplane(s); then, remove the drive cage from the node (see “Remove the drive cage” on page 80). Lay the drive cage on a flat, static-protective surface. ThinkEdge SE350 V2 User Guide...
  • Page 91 Step 2. Remove Drive backplane 2 (upper). Remove the 3 screws that secure Drive-backplane 2. Disengage and remove Drive-backplane 2. Figure 57. Removal of Drive backplane 2 (upper) Step 3. Remove Drive backplane 1 (lower) from the drive cage. Remove the two hex standoffs that secure Drive-backplane 1. Disengage and remove Drive-backplane 1.
  • Page 92 Align Drive backplane 1 (lower) with the guide pins, screw holes, and edges of the drive cage; then, place the backplane down and engage it into place. Tighten the two hex standoffs to secure Backplane 1 to the drive cage. 　 ThinkEdge SE350 V2 User Guide...
  • Page 93 Figure 59. Installation of Drive-backplane 1 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat- head screwdriver. Step 3. Install Drive backplane 2 (upper). Align Drive backplane 2 (upper) with the screw holes and edges of Drive backplane 1 (lower) and the drive cage.
  • Page 94 • Make sure that the backplane(s) have been installed onto the drive cage (see “Install a drive backplane” on page 84). Step 2. Align the drive cage with the node; then, lower the drive cage down into place. ThinkEdge SE350 V2 User Guide...
  • Page 95 Figure 61. Installation of the drive cage Step 3. Tighten the four screws as illustrated. Figure 62. Installation of the drive cage screws 　 After this task is completed • Connect all necessary cables to the drive backplane(s) (see “Cable routing for the hot-swap drives” on page 165).
  • Page 96 Important: To avoid damage to the drive connectors when removing or installing a hot-swap drive, make sure that • the node is securely placed within an enclosure; or that • the top cover is in place and fully closed, when the node is not installed in an enclosure. Procedure ThinkEdge SE350 V2 User Guide...
  • Page 97 Step 1. Make preparations for this task. Locate the drive bay to install a drive. If a drive bay filler is installed in this drive bay, remove it first. Keep the drive bay filler in a safe place for future use. Make sure that the tray handle is in the open (unlocked) position.

  • Page 98: Fan Module Replacement

    To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. • S017 CAUTION: Hazardous moving fan blades nearby. Keep fingers and other body parts away. Attention: ThinkEdge SE350 V2 User Guide...
  • Page 99 • Read “Installation Guidelines” on page 37 “Safety inspection checklist” on page 38 to make sure that you work safely. • Remove the shipping bracket, if applicable (see “Configuration guide” on page 45); then, power off the server and disconnect the power cords (see “Power off the server”...
  • Page 100 Step 2. Install the fan module into the fan cage. Place the fan module into the slot; then, press it down into place. Connect the fan cable to the connector on the system board. 　 ThinkEdge SE350 V2 User Guide...

  • Page 101: Front Operator Assembly Replacement

    Figure 65. Installation of a fan module 　 After this task is completed • If applicable, reinstall the intrusion switch (see “Install an intrusion switch with cable” on page 98). • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 161).
  • Page 102 “Install a front operator assembly” on page 95). • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you. 　 Demo video https://www.youtube.com/watch?v=okPLbdDgflo 　 ThinkEdge SE350 V2 User Guide...
  • Page 103 Install a front operator assembly Follow instructions in this section to install a front operator assembly. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.

  • Page 104: Intrusion Switch With Cable Replacement

    Remove the air baffle (see “Remove the air baffle” on page 68). Step 2. Remove the intrusion switch with cable from the node Remove the screw that secures the intrusion switch to the sidewall of the node. ThinkEdge SE350 V2 User Guide...
  • Page 105 Tilt the intrusion switch and remove it from the node. Disconnect the intrusion switch cable from the connector on the system board. Figure 68. Removal of the intrusion switch with cable from the node Step 3. (Optional) If necessary, remove the intrusion switch with cable from the intrusion switch holder. Press the latches of the intrusion switch to release it from the holder.
  • Page 106 Procedure Step 1. If applicable, install the intrusion switch with cable to the intrusion switch holder. Attention: Make sure to install the O-ring together with the switch onto the plastic holder. ThinkEdge SE350 V2 User Guide...
  • Page 107 Figure 70. Installation of the intrusion switch with cable to the switch holder Step 2. Install the intrusion switch with cable to the node. Connect the intrusion switch cable to the connector on the system board. Align the intrusion switch with its slot at an angle; then, insert and tilt the intrusion switch into place.

  • Page 108: Keylock Switch With Cable Replacement

    Disconnect the drive-backplane power cable from the I/O module board (see “Cable routing for the hot-swap drives” on page 165). Step 2. Remove the keylock switch with cable from the node. Disconnect the keylock switch cable from the connector on the system board. ThinkEdge SE350 V2 User Guide...
  • Page 109 Remove the screw that secures the keylock switch to the sidewall of the node. Slightly push the keylock switch rightward; then, remove it from the node. Figure 72. Removal of the keylock switch with cable Step 3. (Optional) If necessary, remove the keylock switch cable from the bracket. Press and hold on the latches on both sides of the keylock switch.
  • Page 110 Procedure Step 1. Make preparations for this task. If necessary, install the keylock switch cable to the bracket. 1. Insert the keylock switch with cable into the bracket until it clicks into place. ThinkEdge SE350 V2 User Guide...
  • Page 111 Figure 74. Installation of the keylock switch with cable onto the bracket Step 2. Install the keylock switch with cable to the node. Hook the keylock switch onto the pin on the sidewall of the node; then, slightly push it leftward.

  • Page 112: M.2 Boot Drive Replacement

    Remove the M.2 boot drive from the I/O module board. Remove the screw that secures the M.2 drive. Lift up the screw side of the M.2 drive at an angle. Pull the M.2 drive away from the connector to remove it. ThinkEdge SE350 V2 User Guide...
  • Page 113 Figure 76. Removal of an M.2 boot drive Step 3. (Optional) If necessary, remove the M.2 heat sink and the M.2 drive from the tray. Press the tabs on the M.2 and heat sink tray to disengage the heat sink. Note: If necessary, press the tabs with a flat-head screwdriver.
  • Page 114 Make preparations for this task. Locate the slots for M.2 boot drives. Attention: If there is only one M.2 boot drive to be installed to the I/O module board, the M.2 drive should be installed in slot 1. ThinkEdge SE350 V2 User Guide...
  • Page 115 Figure 78. Boot M.2 slots Boot M.2 slot 1 Boot M.2 slot 2 Step 2. (Optional) If necessary, install the M.2 drive into the M.2 tray. Peel off the plastic liner from the thermal pad in the tray. Slide the M.2 drive all the way into the tray, the side with the most chips facing up. Make sure that the screw cutout of the drive is aligned with the cutout of the tray.
  • Page 116 • Install the drive cage and connect all the cables (see “Install a drive cage” on page 86). • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 161). 　 Demo video https://www.youtube.com/watch?v=ewzFpHEFV7M 　 ThinkEdge SE350 V2 User Guide...

  • Page 117: Memory Module Replacement

    Memory module replacement Follow instructions in this section to remove or install a memory module. Remove a memory module Follow instructions in this section to remove a memory module. About this task To avoid potential danger, make sure to read and follow the safety information. •...
  • Page 118 Place the tip of the tool in the recess on the top of the retaining clip; then, carefully rotate the retaining clip away from the memory module slot. Make sure you use firm and solid pointed tool to open the latch. Do not use pencils or other fragile tools. ThinkEdge SE350 V2 User Guide...
  • Page 119 Figure 83. Removal of a memory module 　 After this task is completed • If necessary, install a replacement memory module to the empty slot (see “Install a memory module” on page 111). • If you are instructed to return the component, follow all of the packaging instructions and use any packaging materials for shipping that are supplied to you.
  • Page 120 Make preparations for this task. In the case of altering memory configuration, refer to “Memory module installation rules and order” on page 41 to ensure a valid configuration is planned. Locate the slot to install the memory module. ThinkEdge SE350 V2 User Guide...
  • Page 121 Figure 84. Location of the memory module slots on the system board Step 2. Install a memory module into the slot. Attention: • To avoid breaking the retaining clips or damaging the memory module slots, open and close the clips gently. •...

  • Page 122: Microsd Card Replacement

    Follow instructions in this section to remove or install a MicroSD card from or to the system board. Remove the MicroSD card Follow instructions in this section to remove the MicroSD card. About this task ThinkEdge SE350 V2 User Guide...
  • Page 123 To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 124 　 Install a MicroSD card Follow instructions in this section to install a micro SD card. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 CAUTION: ThinkEdge SE350 V2 User Guide...
  • Page 125 The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

  • Page 126: Power Input Board Module Replacement

    Remove the power module board and disconnect the cables between the power module board and power input board module (see “Remove the power module board” on page 122 “Cable routing for the power module board and power input board module” on page 172). ThinkEdge SE350 V2 User Guide...
  • Page 127 Step 2. Remove the power input board module. Remove the four screws that secure the power input board module. Carefully slide the power input board module out of the rear of the node. Note: Use the interior side and rear-top side of the power input board module as the touch points.
  • Page 128 Install a power input board module Follow instructions in this section to install a power input board module. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 User Guide...
  • Page 129 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.

  • Page 130: Power Module Board Replacement

    Kensington lock; then, remove the top cover (see “Remove the top cover” on page 158). Disconnect all the drive cables from the system board; then, remove the drive cage from the node (see “Remove the drive cage” on page 80). ThinkEdge SE350 V2 User Guide...
  • Page 131 Step 2. Remove the cable wall and the power module board. Remove the two screws that secure cable wall; then, remove the cable wall. Remove the other two screws from the power module board; then, pull the two pull tapes on the power module board to remove it from the system board.
  • Page 132 Important: Make sure to place the pull tape of the power module board beneath the cable wall away from the DIMM slots. Otherwise, it may interfere with the memory modules and cause system failure. ThinkEdge SE350 V2 User Guide...

  • Page 133: Processor Heat Sink Replacement

    The heat sinks and processors might be very hot. Turn off the server and wait several minutes to let the server cool before removing the server cover. Attention: Before reusing a heat sink, make sure you use Lenovo proven alcohol cleaning pad and thermal grease.
  • Page 134 Kensington lock; then, remove the top cover (see “Remove the top cover” on page 158). Remove the air baffle (see “Remove the air baffle” on page 68). Remove all the memory modules (see “Remove a memory module” on page 109). ThinkEdge SE350 V2 User Guide...
  • Page 135 Step 2. Remove the processor heat sink. Attention: • Avoid touching the processor socket or processor contacts. Processor-socket contacts are very fragile and easily damaged. Contaminants on the processor contacts, such as oil from your skin, can cause connection failures. •...
  • Page 136 Step 1. Make preparations for this task. Apply the thermal grease on the top of the processor with syringe by forming four uniformly space dots, while each dot consists of about 0.1 ml of thermal grease. ThinkEdge SE350 V2 User Guide...
  • Page 137 Attention: • If there is any old thermal grease on the processor, gently clean the top of the processor using an alcohol cleaning pad. Dispose of the cleaning pad after all of the thermal grease is removed. • Before applying thermal grease on the top of the processor, make sure that the alcohol has fully evaporated.

  • Page 138: Rubber Feet Replacement

    Follow instructions in this section to remove the rubber feet (four rubber pads) from a node or node sleeve. About this task To avoid potential danger, make sure to read and follow the safety information. • S002 ThinkEdge SE350 V2 User Guide...
  • Page 139 CAUTION: The power-control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 140 Carefully place the node upside down. Step 2. Remove the film on the rubber pad; then, stick the rubber pad onto the corner of the underside of the node. Figure 97. Installation of a rubber pad ThinkEdge SE350 V2 User Guide...

  • Page 141: System-Board Assembly Replacement (Trained Technician Only)

    Manage the Self Encryption Drive Authentication Key (SED AK) For ThinkEdge SE350 V2 with SED installed, the SED AK can be managed in Lenovo XClarity Controller. After setting up the server or making changes to the configuration, backing up the SED AK is a must operation to prevent data loss in the hardware failure case.
  • Page 142 Using SED AK Manager SED encryption The default status of SED encryption is Disabled, and the status can be changed in Lenovo XClarity Controller. When SED encryption is changed to Enabled, you have to set a password to generate the initial SED key.
  • Page 143 Step 1. Make preparations for this task. If applicable, unlock or remove any locking device that secures the top cover, such as a Kensington lock; then, remove the top cover (see “Remove the top cover” on page 158). Disconnect all the drive cables from the system board; then, remove the drive cage from the node (see “Remove the drive cage”...
  • Page 144 “Remove the front I/O bezel ” on page 134). Disconnect the I/O module board power cable (see “Cable routing for the I/O module board” on page 171). Step 2. Remove the six screws that secure the I/O module board . ThinkEdge SE350 V2 User Guide...
  • Page 145 Figure 100. Removal of the screws from the I/O module board Step 3. Slightly pivot the I/O module board at an angle to disengage it; then, pull the I/O module board toward the front of the node to remove it. Attention: When disengaging and removing the I/O module board, make sure to: •...
  • Page 146 “Remove the front I/O bezel ” on page 134). Remove the I/O module board and disconnect the cable from the system board (see “Remove the I/O module board” on page 136). Step 2. Remove the two screws that secure the bridge board. ThinkEdge SE350 V2 User Guide...
  • Page 147 Figure 102. Removal of the bridge board screws Step 3. Slightly pull the bridge board toward the front of the node to remove it. Figure 103. Removal of the bridge board 　 After this task is completed • Install a replacement unit (see “Install a bridge board”...
  • Page 148 Authentication Key (SED AK) ” on page 133 for more details. 3. Use the Lenovo XClarity Essentials OneCLI to save the system configuration to external media. 4. Log on XCC Web GUI and backup config to external media. 5. Download the XCC Service Data to external media.
  • Page 149 Procedure Step 1. Make preparations for this task. Record all system configuration information, such as Lenovo XClarity Controller IP addresses, vital product data, and the machine type, model number, serial number, Universally Unique Identifier, and asset tag of the server.
  • Page 150 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat-head screwdriver. Step 3. Carefully lift up the system board to disengage it from the chassis pins; then, pull the system board toward the front of the node. ThinkEdge SE350 V2 User Guide...
  • Page 151 Figure 105. Removal of the system board Step 4. Pivot the system board at an angle; then, fully remove it from the chassis. Figure 106. Removal of the system board 　 After this task is completed • Install a replacement unit (see “Install a system board (trained technician only)”...
  • Page 152 • Touch the static-protective package that contains the component to any unpainted metal surface on the node; then, remove it from the package and place it on a static-protective surface. Firmware and driver download: You might need to update the firmware or driver after replacing a component. ThinkEdge SE350 V2 User Guide...
  • Page 153 • Go to https://datacentersupport.lenovo.com/products/servers/thinkedge/se350v2/7da9/downloads/driver-list to see the latest firmware and driver updates for your server. • Go to “Update the firmware” on page 177 for more information on firmware updating tools. Procedure Step 1. Make preparations for this task. Carefully lay the node on a flat, static-protective surface.
  • Page 154 Note: The hex standoffs are designed to be used with a common Phillips screwdriver or flat-head screwdriver. Step 5. Peel away the Lenovo XClarity Controller network access label on the process heat sink; then, attach this label to the network access tag on the front of the node. ThinkEdge SE350 V2 User Guide...
  • Page 155 161). 4. Reconfigure the server and reset the system date and time. 5. Update the machine type and serial number with the new vital product data (VPD) using the Lenovo XClarity Provisioning Manager (see “Update the Vital Product Data (VPD)” on page 153).
  • Page 156 • Machine type number and serial number can be found on the ID label (see “Identify the server and access the Lenovo XClarity Controller” on page 33). 6. If the node is with SED installed, recover the SED AK (see “Manage the Self Encryption Drive...
  • Page 157 Step 2. Align the bridge board with the connector on the system board; then, carefully insert the bridge board into the connector until it clicks into place. Figure 111. Installation of the bridge board Step 3. Tighten the two screws to secure the bridge board. Figure 112.
  • Page 158 “Update the firmware” on page 177 for more information on firmware updating tools. Note: Depending on the specific configuration, the front I/O bezel and I/O module board might look different from the illustrations in this section. ThinkEdge SE350 V2 User Guide...
  • Page 159 Procedure Step 1. Make preparations for this task. Make sure that the system board and bridge board are installed (see “Install a system board (trained technician only)” on page 144 “Install a bridge board” on page 148). Step 2. Align the connector on the I/O module board with the bridge board; then, align the I/O module board with the guide pins in the node.
  • Page 160 Make sure that the system board, bridge board, and I/O module board have been installed (see “Install a system board (trained technician only)” on page 144, “Install a bridge board” on page 148, and “Install an I/O module board” on page 150). ThinkEdge SE350 V2 User Guide...
  • Page 161 Step 2. Align the front I/O bezel with its slot on the front of the node; then, insert the front I/O bezel into place. Figure 115. Installation of the front I/O bezel Step 3. Tighten the five screws that secure the front I/O bezel. Figure 116.
  • Page 162 Using Lenovo XClarity Provisioning Manager Steps: 1. Start the server and press the key according to the on-screen instructions. The Lenovo XClarity Provisioning Manager interface is displayed by default. 2. Choose System Summary. The “System Summary” tab page is displayed.
  • Page 163 Note: Although the setting undefined is available as a policy setting, it should not be used. • From Lenovo XClarity Essentials OneCLI Note: Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system.
  • Page 164 Note: If the read back value is changed from 'Disabled' to 'Enabled' that means the TPM_TCM_ POLICY has been locked successfully. There is no method to unlock a policy once it has been set other than replacing system board. ThinkEdge SE350 V2 User Guide...
  • Page 165 To enable UEFI Secure Boot from Lenovo XClarity Provisioning Manager: 1. Start the server and press the key specified in the on-screen instructions to display the Lenovo XClarity Provisioning Manager interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https://pubs.lenovo.com/lxpm-overview/...

  • Page 166: Top Cover Replacement

    2. Implement the following IPMI commands: ipmitool raw 0x3a 0x0c 0xE9 0x01 0x10 0x37 0x44 0x42 0x4B 0x43 0x54 0x4F 0x32 0x57 0x57 3. For data security purpose, make sure to disable IPMI again on Lenovo XClarity Controller web interface or Lenovo XClarity Essentials OneCLI.
  • Page 167 • Remove the shipping bracket, if applicable (see “Configuration guide” on page 45); then, power off the server and disconnect the power cords (see “Power off the server” on page 44). • Remove the node from the enclosure , if applicable (see “Configuration guide”...
  • Page 168 Align the posts inside the top cover with the slots on the node; then, slide the top cover towards the front of the node until it clicks into place. Tighten the screw on the side to secure the top cover to the node. ThinkEdge SE350 V2 User Guide...

  • Page 169: Complete The Parts Replacement

    Figure 118. Installation of the top cover 　 After this task is completed • If necessary, install any locking device that secures the top cover, such as a Kensington lock. • Proceed to complete the parts replacement (see “Complete the parts replacement” on page 161).
  • Page 170 “Update the firmware” on page 177). • Update the UEFI configuration. See https://pubs.lenovo.com/uefi-overview/ • Reconfigure the disk arrays if you have installed or removed a hot-swap drive. See https:// for the LXPM documentation compatible with your server. pubs.lenovo.com/lxpm-overview/ ThinkEdge SE350 V2 User Guide...

  • Page 171: Chapter 6. Internal Cable Routing

    See this section to locate and identify the connectors on the electric boards. System-board connectors for cable routing The following illustration shows the internal connectors on the system board that are used for internal cable routing. © Copyright Lenovo 2023...

  • Page 172: I/O-Module-Board Connectors For Cable Routing

    For the installation or removal of the fan cables, see “Fan module replacement” on page I/O-module-board connectors for cable routing The following illustration shows the internal connectors on the I/O module board that are used for internal cable routing. ThinkEdge SE350 V2 User Guide...

  • Page 173: Cable Routing For The Hot-Swap Drives

    Figure 120. I/O-module-board connectors for cable routing Notes: • Depending on the specific configuration, the I/O module board might look different from the illustrations in this section. Table 16. I/O-module-board connectors for cable routing I/O-module-board power connector Power connector for Drive Backplane 1 (lower) Cable routing for the hot-swap drives Follow instructions in this section to learn how to do cable routing for the 15mm and 7mm 2.5-inch hot-swap drives.
  • Page 174 Drive-backplane 1 MCIO connector for NVMe MCIO connector 1 on the system board Attention: • Make sure that all cables between the drive backplane(s) and the system-board connectors go through the cable wall on the power module board. ThinkEdge SE350 V2 User Guide...
  • Page 175 • For a better result of cable routing, install the cable of the keylock switch before connecting the drive- backplane power cable ( ) (see “Install a keylock switch with cable” on page 102). 　 7mm SATA drives Figure 124. Backplane power cable and SATA cable for the 7mm drives; Drive backplane 1 (lower) Cable From Power connector for drive backplane on the I/O module...
  • Page 176 Power connector for drive backplane on the I/O module Drive-backplane 1 power connector board Drive-backplane 1 MCIO connector for NVMe MCIO connector 1 on the system board Drive-backplane 2 MCIO connector for NVMe MCIO connector 2 on the system board Attention: ThinkEdge SE350 V2 User Guide...
  • Page 177 • Make sure that all cables between the drive backplane(s) and the system-board connectors go through the cable wall on the power module board. • For a better result of cable routing, install the cable of the keylock switch before connecting the drive- backplane power cable ( ) (see “Install a keylock switch with cable”...

  • Page 178: Cable Routing For The Front Operator Assembly

    Note: Make sure to route the cable through the cable guide on the top of the front operator assembly as shown in the illustration. Cable From Connector on the front operator board OP panel connector on the system board assembly ThinkEdge SE350 V2 User Guide...

  • Page 179: Cable Routing For The I/O Module Board

    Cable routing for the I/O module board Follow instructions in this section to learn how to do cable routing for the I/O module board. Figure 127. Cable routing for the I/O module board Cable From I/O-module-board power connector on the Power connector on the I/O module board system board Chapter 6...

  • Page 180: Cable Routing For The Power Module Board And Power Input Board Module

    Connect the PMB status LED cable ( ) to the power module board. Connect the power cables to the two connectors on the PIB module and the two connectors on the PMB. Important: ThinkEdge SE350 V2 User Guide...
  • Page 181 • When connecting these power cables, make sure to distinguish cables connect them correctly to their respective connectors. Switching these cables will cause failure. Carefully twist and fold the power cables together. Carefully move the folded power cables toward the rear of node; then, place the folded cables under the rear edge of the node chassis.
  • Page 182 ThinkEdge SE350 V2 User Guide...

  • Page 183: Chapter 7. System Configuration

    Manage the Self Encryption Drive Authentication Key (SED AK) For ThinkEdge SE350 V2 with SED installed, the SED AK can be managed in Lenovo XClarity Controller. After setting up the server or making changes to the configuration, backing up the SED AK is a must operation to prevent data loss in the hardware failure case.
  • Page 184 • If a monitor is attached to the server, you can use Lenovo XClarity Provisioning Manager to set the network connection. Complete the following steps to connect the Lenovo XClarity Controller to the network using the Lenovo XClarity Provisioning Manager.

  • Page 185: Update The Firmware

    Windows Server, Red Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise Server (SLES) operating system distributions. Machine-type-specific firmware-only Static Bundles (Service Packs) are also available. Firmware updating tools See the following table to determine the best Lenovo tool to use for installing and setting up the firmware: Chapter 7 System configuration...
  • Page 186 Selected I/ √ √ Lenovo XClarity band O devices Integrator (LXCI) for VMware vCenter Off-Target In-band All I/O √ √ √ Lenovo XClarity devices Integrator (LXCI) for Out-of- Microsoft Windows band Admin Center On-Target Off-Target ThinkEdge SE350 V2 User Guide...
  • Page 187 • Lenovo XClarity Controller If you need to install a specific update, you can use the Lenovo XClarity Controller interface for a specific server. Notes: – To perform an in-band update through Windows or Linux, the operating system driver must be installed and the Ethernet-over-USB (sometimes called LAN over USB) interface must be enabled.

  • Page 188: Configure The Firmware

    Several options are available to install and set up the firmware for the server. Important: Lenovo does not recommend setting option ROMs to Legacy, but you can conduct this setting if necessary. Note that this setting prevents UEFI drivers for the slot devices from loading, which may cause negative side effects to Lenovo software, such as LXCA, OneCLI, and XCC.

  • Page 189: Memory Module Configuration

    In addition, you can choose to make the text-based interface the default interface that is displayed when you start LXPM. To do this, go to Lenovo XClarity Provisioning Manager ➙ UEFI Setup ➙ System Settings ➙ <F1>Start Control ➙ Text Setup. To start the server with Graphic User Interface, select Auto or Tool Suite.

  • Page 190: Enable Software Guard Extensions (Sgx)

    OS logical drives or volumes. An introduction to RAID is available at the following Lenovo Press website: https://lenovopress.lenovo.com/lp0578-lenovo-raid-introduction Detailed information about RAID management tools and resources is available at the following Lenovo Press website: https://lenovopress.lenovo.com/lp0579-lenovo-raid-management-tools-and-resources Intel VROC...

  • Page 191: Deploy The Operating System

    • VMware ESXi • Red Hat Enterprise Linux • SUSE Linux Enterprise Server Complete list of available operating systems: https://lenovopress.lenovo.com/osig Tool-based deployment • Multi-server Available tools: – Lenovo XClarity Administrator http://sysmgt.lenovofiles.com/help/topic/com.lenovo.lxca.doc/compute_node_image_deployment.html – Lenovo XClarity Essentials OneCLI https://pubs.lenovo.com/lxce-onecli/onecli_r_uxspi_proxy_tool Chapter 7 System configuration...

  • Page 192: Back Up The Server Configuration

    – Lenovo XClarity Integrator deployment pack for SCCM (for Windows operating system only) https://pubs.lenovo.com/lxci-deploypack-sccm/dpsccm_c_endtoend_deploy_scenario • Single-server Available tools: – Lenovo XClarity Provisioning Manager “OS Installation” section in the LXPM documentation compatible with your server at https:// pubs.lenovo.com/lxpm-overview/ – Lenovo XClarity Essentials OneCLI https://pubs.lenovo.com/lxce-onecli/onecli_r_uxspi_proxy_tool...

  • Page 193: Chapter 8. Problem Determination

    An alert is a message or other indication that signals an event or an impending event. Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers. These alerts are stored in the Lenovo XClarity Controller Event Log. If the server is managed by the Chassis Management Module 2 or by the Lenovo XClarity Administrator, alerts are automatically forwarded to those management applications.
  • Page 194 Lenovo XClarity Controller event log The Lenovo XClarity Controller monitors the physical state of the server and its components using sensors that measure internal physical variables such as temperature, power-supply voltages, fan speeds, and component status. The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server.

  • Page 195: Troubleshooting By System Leds

    “Viewing Event Logs” section in the XCC documentation compatible with your server at https:// pubs.lenovo.com/lxcc-overview/ Troubleshooting by system LEDs See the following sections for information on available system LEDs. Drive LEDs This topic provides information on the drive LEDs on the front of the server.
  • Page 196 ID button, the state of the system ID LED changes. The LED can be changed to on, blinking, or off. You can also use the Lenovo XClarity Controller or a remote management program to change the state of the system ID LED to assist in visually locating the server among other servers.

  • Page 197: Lan Port Leds

    Press this button to force a nonmaskable interrupt to the processor. You might have to use a pen or the end of a straightened paper clip to press the button. You can also use it to force a blue-screen memory dump. Use this button only when you are directed to do so by Lenovo Support. LAN port LEDs This section provides information on LEDs of the Ethernet LAN ports.
  • Page 198 Network activity • Blinking: The network is connected and active. LED (green) XCC system management port (1GbE RJ-45) link LED (green) and activity LED (green) Figure 137. LEDs of XCC system management port (1GbE RJ-45) ThinkEdge SE350 V2 User Guide...

  • Page 199: Pmb Status Led

    Description Network link • Off: Network link is disconnected. LED (green) • On: Network link is connected. Network activity • Blinking: The network is connected and active. LED (green) 1GbE RJ-45 connectors link LED (green) and activity LED (green) Figure 138. LEDs of 1GbE RJ-45 connectors Description Network link •...

  • Page 200: System-Board Leds

    The following illustrations show the light-emitting diodes (LEDs) on the system board. Press the power button to light the LEDs on the system board when the power source has been removed from the server. Figure 140. System-board LEDs ThinkEdge SE350 V2 User Guide...

  • Page 201: Xcc System Management Port Leds

    • Check the identification LED and check log LED and follow the instructions. • Check the Lenovo XClarity Controller event log and the system error log for information about the error. • Save the log if necessary, and clear the log afterwards.

  • Page 202: General Problem Determination Procedures

    • Any external devices. • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Hard disk drives. • Memory modules until you reach the minimal configuration for debugging that is supported for the server.

  • Page 203: Resolving Suspected Ethernet Controller Problems

    Complete the following steps to diagnose and resolve a suspected power problem. Step 1. Check the event log and resolve any errors related to the power. Note: Start with the event log of the application that is managing the server. For more information about event logs, see “Event logs”...

  • Page 204: Troubleshooting By Symptom

    1. Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes. • If you are managing the server from the Lenovo XClarity Administrator, begin with the Lenovo XClarity Administrator event log.

  • Page 205: Device Problems

    185 for information about viewing the event log. If you are using Linux base operating system, then capture all logs back to Lenovo support for further investigation. Keyboard, mouse, KVM switch, or USB-device problems Use this information to solve problems related to a keyboard, mouse, KVM switch or USB-device problems.

  • Page 206: Memory Problems

    • Memory mirrored channel does not account for the discrepancy. • The memory modules are seated correctly. • You have installed the correct type of memory module (see “Memory module installation rules and order” on page 41 for requirements). ThinkEdge SE350 V2 User Guide...

  • Page 207: Monitor And Video Problems

    LXPM interface is displayed by default. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at .) You https://pubs.lenovo.com/lxpm-overview/ can perform memory diagnostics with this interface. From the Diagnostic page, go to Run Diagnostic ➙ Memory test.
  • Page 208 “Update the firmware” on page 177. 6. If the problem remains, contact Lenovo Support. Screen goes blank when you start some application programs 1. Make sure that: • The application program is not setting a display mode that is higher than the capability of the monitor.

  • Page 209: Network Problems

    If the system hangs during the UEFI boot process with the message UEFI: DXE INIT on the display, make sure that Option ROMs were not configured with a setting of Legacy. You can remotely view the current settings for Option ROMs by running the following command using the Lenovo XClarity Essentials OneCLI: onecli config show EnableDisableAdapterOptionROMSupport --bmc xcc_userid:xcc_password@xcc_ipaddress...
  • Page 210 You can specify the number of consecutive restart attempts in System Setup. Restart the server and press the key according to the on-screen instructions to display the LXPM system setup interface. (For more information, see the “Startup” section in the LXPM documentation compatible with your server at https:// ThinkEdge SE350 V2 User Guide...

  • Page 211: Optional-Device Problems

    Complete the following steps until the problem is solved. 1. An unusual smell might be coming from newly installed equipment. 2. If the problem remains, contact Lenovo Support. Server seems to be running hot Complete the following steps until the problem is solved.

  • Page 212: Performance Problems

    • “External USB device is not recognized” on page 204 • “A Lenovo optional device that worked previously does not work now” on page 204 • “A Lenovo optional device that was just installed does not work.” on page 204 •...

  • Page 213: Power On And Power Off Problems

    1. Isolate which network is operating slowly (such as storage, data, and management). You might find it helpful to use ping tools or operating-system tools such as task manager or resource manager. 2. Check for traffic congestion on the network. 3.

  • Page 214: Serial-Device Problems

    1. To determine whether the problem is caused by the software, make sure that: • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. ThinkEdge SE350 V2 User Guide...

  • Page 215: Storage Drive Problems

    “Startup” section in the LXPM documentation compatible with your server .) You can perform drive diagnostics from this interface. https://pubs.lenovo.com/lxpm-overview/ From the Diagnostic page, click Run Diagnostic ➙ Disk Drive Test. • If the green activity LED is flashing and the yellow status LED is flashing slowly, the drive is recognized by the controller and is rebuilding.
  • Page 216 Multiple drives fail Complete the following steps until the problem is solved: • View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and resolve those events. • Make sure that the device drivers and firmware for the drive and server are at the latest level.
  • Page 217 3. Reseat the backplane signal cable and backplane power cable. 4. Reseat the drive. 5. Power on the server and observe the activity of the drive LEDs. Chapter 8 Problem determination...
  • Page 218 ThinkEdge SE350 V2 User Guide...

  • Page 219: Appendix A. Getting Help And Technical Assistance

    Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. On the World Wide Web, up-to-date information about Lenovo systems, optional devices, services, and support are available at: http://datacentersupport.lenovo.com...

  • Page 220: Collecting Service Data

    Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support, you might need collect service data that can be used for further analysis. Service data includes information such as event logs and hardware inventory.

  • Page 221: Contacting Support

    Support when certain serviceable events occur in Lenovo XClarity Administrator and the managed endpoints. You can choose to send diagnostic files to Lenovo Support using Call Home or to another service provider using SFTP. You can also manually collect diagnostic files, open a problem record, and send diagnostic files to the Lenovo Support.
  • Page 222 ThinkEdge SE350 V2 User Guide...

  • Page 223: Appendix B. Documents And Supports

    – Hardware Maintenance Guide : Installing hardware components, cable routing, and troubleshooting. https://pubs.lenovo.com/se350-v2/se350_v2_hardware_maintenance_guide.pdf • Messages and Codes Reference https://pubs.lenovo.com/se350-v2/se350_v2_messages_reference.pdf – XClarity Controller, LXPM, and uEFI events • UEFI Manual © Copyright Lenovo 2023...

  • Page 224: Support Websites

    – https://serverproven.lenovo.com • Operating System Installation Instructions – https://pubs.lenovo.com/#os-installation • Submit an eTicket (service request) – https://support.lenovo.com/servicerequest • Subscribe to Lenovo Data Center Group product notifications (Stay up to date on firmware updates) – https://datacentersupport.lenovo.com/solutions/ht509500 ThinkEdge SE350 V2 User Guide...

  • Page 225: Appendix C. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 226: Trademarks

    (TBW). A device that has exceeded this limit might fail to respond to system-generated commands or might be incapable of being written to. Lenovo is not responsible for replacement of a device that has exceeded its maximum guaranteed number of program/erase cycles, as documented in the Official Published Specifications for the device.

  • Page 227: Taiwan Region Bsmi Rohs Declaration

    Taiwan Region BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information. Appendix C. Notices...
  • Page 228 ThinkEdge SE350 V2 User Guide...

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