Table of Contents
Advertisement
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the IBM support website at http://www-947.ibm.com/support/entry/portal/overview to check for
technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom
The MegaRAID Storage
Manager program cannot
view all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot
be installed; the option is not
available.
Software problems
Use this information to solve software problems.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
• Go to the IBM support website at http://www-947.ibm.com/support/entry/portal/overview to check for
technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom
You suspect a software
problem.
Universal Serial Bus (USB) port problems
Use this information to solve Universal Serial Bus (USB) port problems.
70
IBM NeXtScale nx360 M4 Installation and Service Guide
Action
1. Make sure that the hard disk drive is connected correctly.
2. Make sure that the SAS/SATA hard disk drive cables are securely connected.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide
program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE, click
the link for your ServerGuide version, and scroll down to the list of supported
Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no logical
drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure that setup is complete.
Action
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software.
If you have just installed an adapter or memory, the server might have a
memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
3. Contact the software vendor.
Advertisement
Table of Contents
Troubleshooting
