Samsung OfficeServ 7200 Programming Manual page 210

CHAPTER 2. MMC Programming
No
04 FINAL DESTINATION
05 RING NEXT TIME
06 UCD RECALL TIME
07 MOH SOURCE
08 WRAP-UP TIME
Samsung Business Communications
Option
This is the final destination for the caller if not answered by a
UCD agent.
This destination is only reached if (a) the caller dials an exit digit
during a message or (b) the retry count has expired. The final
destination can be a station number, a group number, a discon-
nect or another plan. Plans are entered by pressing button 'A'
plus two digits 01-12. A disconnect is entered as a destination of
NONE (Hold button).
If the final destination is a voice mail port, the port will receive a
FWD from UCD group integration message. The final destination
will forward or overflow.
If the forward to destination is a voice mail port the port will re-
ceive FWD from UCD group integration message. If the final des-
tination is not forwarded, the call will ring or camp on to the final
destination indefinitely.
To ensure that you do not get a situation where all the call but-
tons are busy on the final destination it is advisable to make the
final destination a group (even if the group has only one station in
it.)
This timer must be shorter than the overflow timer in MMC 601.
If a higher value is entered, the display will show invalid entry. In
the case where a UCD group has the ring next timer set at 000,
an unanswered call will rotate evenly among all agents until it is
answered. The UCD greetings will be heard during this routing
process, but can be removed by defining the UCD messages in
MMC 607 as unrecorded message numbers. This will simulate a
circular hunt group.
After a caller has heard a UCD announcement, they will be
placed on hold until an agent becomes available or the UCD re-
call timer expires. When the UCD recall timer expires, the caller
will again hear the UCD announcement. The range is
00-99. The default is 10.
This option determines what Music-On-Hold source callers will
be connected to between messages.
This option will make a UCD agent unavailable to receive addi-
tional UCD calls after hanging up from the last one. This is to
allow agents to complete work associated with the previous call
before the next call begins ringing. The range is 000-250. The
default is 010.
OfficServ 7200 Programming Guide
Description
2-179