Samsung OfficeServ 7200 General Description Manual

Supports software version 4.60 or higher.
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TM
OfficeServ
7200
Supports Software Version 4.60 or Higher
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA.
SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation
or use of information presented in this manual.

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   Summary of Contents for Samsung OfficeServ 7200

  • Page 1: General Description

    Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques- tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation...

  • Page 2

    Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PART DESCRIPTION PAGE SYSTEM OVERVIEW GENERAL DESCRIPTION ..........................1.1 SIZE AND CONFIGURATION ........................1.2 1.2.1 CABINET LAYOUT ..........................1.3 1.2.2 SYSTEM CAPACITIES......................1.4~1.6 TECHNOLOGY ............................1.6 PROGRAMMING ............................1.6 MIGRATION TO OFFICESERV 7400 ......................1.6 HARDWARE DESCRIPTIONS SYSTEM CABINETS ............................2.1 PROCESSOR CARDS ..........................2.1 2.2.1 PROCESSOR CARD DAUGHTER BOARDS................2.2 2.2.2 MEDIA CARDS ..........................2.3 INTERFACE CARDS ............................2.3 2.3.1 TRUNK CARDS ..........................2.3...

  • Page 4: Table Of Contents

    OFFICESERV 7200 FEATURE CAPACITIES ......................3.5 BUSINESS FEATURE PACKAGE SYSTEM FEATURES DESCRIPTIONS......................4.3 STATION FEATURES DESCRIPTIONS ....................4.34 DISPLAY FEATURES DESCRIPTIONS ....................4.42 SAMPLE SMDR PRINTOUT WITHOUT CALLER ID ................4.49 SAMPLE SMDR PRINTOUT WITH CALLER ID/ANI NUMBER ............4.50 SAMPLE OF UCD EMBEDDED REPORT ....................4.51 UCD CALL STATISTICS..........................4.52...

  • Page 5: General Description

    Although the 7200 can function as a square key system, PABX, or hybrid, it offers much more. The OfficeServ 7200 is an “office in a box” solution providing data router and switch-...

  • Page 6: Size And Configuration

    FIGURE 1-2 FIGURE 1-3 The OfficeServ 7200 is a modular and flexible system available as a single cabinet or fully expanded two cabinet system. See figures 1-2 and 1-3. Each cabinet has one dedicated processor slot and five universal slots. The MP20 card is the main processor that fits into dedicated slot 0 of the main cabinet.

  • Page 7: Cabinet Layout

    1.2.1 CABINET LAYOUT Figure 1.4 and Figure 1.5 indicates the physical and virtual cabinets available in the OfficeServ 7200. Physical card slots in cabinets 1 and 2 support the various combinations of cards detailed in Part 2. HARDWARE DESCRIPTIONS. Virtual cabinets 3~8 provide six (6) slots each with each slot providing 8 ports (communication channels). The total virtual devices allowed is 288.

  • Page 8: System Capacities

    Combine both the physical ports of the main cabinet with the virtual ports in virtual cabinets 2 through 5 to build a system as required. Your authorized Samsung Installation and Service Company has special knowledge and training to do this.

  • Page 9

    Wireless Handsets Standard SIP Phones Analog Phones Digital Phones Samsung IP Phones / Softphone Voice Mail (SVMi-20E) COMBINED TOTAL OF ALL STATION TYPES CANNOT EXCEED: 120 Standard SIP Trunks Standard H.323 Trunks Analog Trunks Digital Trunks T1/PRI Networking Trunks COMBINED TOTAL OF ALL TRUNKS TYPES CANNOT EXCEED: 60...

  • Page 10: Technology

    MICROPROCESSORS OfficeServ 7200 uses distributed processing. Its primary processor is a 32 bit Motorola MPC8247 operating at a clock speed of 266 MHz on the MP20 card. The time switch uses a STC9604 processor, and the RTC uses a RTC8564 chip.

  • Page 11

    POSSIBLE COMBINATIONS OF OFFICESERV 7200 AND OFFICESERV 7400 OS 7200 OS 7200 OS 7200 OS 7200 OS 7200 OS 7400 FIGURE 1-7 OS 7200 OS 7200 OS 7400 FIGURE 1-8 OS 7200 OS 7200 OS 7400 OS 7400 FIGURE 1-9...

  • Page 12: System Cabinets

    Important Note: The MP20 requires a Secure Digital (SD) media card with proprietary Samsung format. This is the standard media card for the OfficeServ 7200 system. The card has a switch that can put it into a READ ONLY state what will not allow a backup database to be created.

  • Page 13: Processor Card Daughter Boards

    LOCAL CONTROL PROCESSOR (LCP) The Local Control Processor (LCP) card is installed in a dedicated processor slot, slot 0, of the expansion cabinet. The LCP controls the interface boards in the expansion cabinet and communicates with the MP20. A three (3) wire link cable connects the LCP to the MP20.

  • Page 14: Media Cards

    2.2.2 MEDIA CARDS An OfficeServ 7200 system must have a media card installed in the MEDIA CARD slot in the main control proces- sor (MP20). The media card contains the system operating software, a backup customer database file, and back- up copies of the software for the LCP, and TEPRI/TEPRIa cards.

  • Page 15: Voip Cards

    MGI-16 (MEDIA GATEWAY INTERFACE) The MGI-16 card offers 16 VoIP channels per card when installed in the OfficeServ 7200. You can install them into any available universal slot to a maximum of 5 MGI-16 cards. The MGI-16 supports the following features: •...

  • Page 16: Station Cards

    8COMBO3 This card has a combination of eight dedicated digital stations ports (1B+D) for Samsung Digital Keysets and eight dedicated analog station ports for industry standard single line telephones or other analog devices. This card installs in any universal slot in any cabinet. Each port on this card has built-in DTMF receivers (for DTMF tone detection from analog devices) and CID transmitters (sends FSK signals for displaying CID name and number to analog devices).

  • Page 17: Special Feature Cards

    24 channels, all 24 conference channels are used. If installed on a 16 channel slot, only 16 conference channels are supported. The OfficeServ 7200 system can have a maximum of two CNF24 cards for a total of 48 conference channels. A conference cannot be split between cards. Only out- side callers on PRI or SIP trunks and internal stations can access the conferences on the CNF24.

  • Page 18: Station Equipment

    2.4 STATION EQUIPMENT 2.4.1 DS 5000 SERIES EQUIPMENT DS 5021D KEYSET (See Figure 2–1) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 21 programmable keys with tri-colored lights • Five fixed function keys •...

  • Page 19

    DS 5064B AOM (See Figure 2–4) • 64 programmable keys with red lights • A maximum of 4 can be assigned to any keyset to provide addi- tional programmable keys • The maximum number of DS 5064B AOMs per system is limited by the available DLI ports.

  • Page 20: Idcs Series Equipment

    2.4.2 iDCS SERIES EQUIPMENT iDCS 28D KEYSET (See Figure 2–5) • 32 character display (2 x 16) with three associated soft keys and a scroll key • 28 programmable keys with tri-colored lights • Four fixed function keys • Terminal Status Indicator •...

  • Page 21

    iDCS 64B AOM (See Figure 2–8) • 64 programmable keys with red lights • A maximum of 4 can be assigned to any keyset to provide addi- tional programmable keys • The maximum number of iDCS 64B AOMs per system is limited by the available DLI ports.

  • Page 22: Dcs Series Keysets

    Provides contact control to be used with customer-provided electric door lock • Door phone is wall-mounted • Door phone is weather resistant FIGURE 2-10 FIGURE 2-11 2.4.3 DCS SERIES KEYSETS Samsung’s earlier DCS model phones and AOMs (version 1.2 or higher) will work on the OfficeServ 7200 system. 2.11...

  • Page 23

    2.4.4 OfficeServ SMT-i SERIES IP EQUIPMENT ™ SMT-i3105 (see Figure 2–12) • Ideal for basic dialing in common areas such as lobbies or waiting rooms • Transfer, hold, conference or mute with ease • Multiple ring tones facilitate personalization • Desk or wall mountable •...

  • Page 24

    64 programmable keys IP add-on module • Powered by PoE or external AC adaptor (max. 5.8W) • Registered as a Samsung IP Phone • High Angle: 7.7” (H) x 5.4” (W) x 5.1” (D) • Low Angle: 5.2” (H) x 5.4” (W) x 7.6” (D) •...

  • Page 25

    SMT-i3105 SMT-i5210 SMT-i5230 SMT-i5243 7.8” (H) x 6.7” (W) High Angle: 7.7” (H) x 8.8” (W) x 5.1” (D) Dimensions x 4.3 (D) Low Angle: 5.2” (H) x 8.8” (W) x 7.6” (D) Main: 3.2” (128 x 64) 4.3” (480 x 272) 3.2”...

  • Page 26

    Samsung OfficeServ™ Communicator Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows XP or higher operating system. Once a USB headset or a USB handset is connected; the Softphone deliv- ers virtually identical functionality as the IP desktop phones.

  • Page 27: Feature Highlights

    (see Figure 2-19) Wireless Internet Phone (SMT-W5100E/SMT-W5120D) is a com- pact handheld unit that works within the Samsung OfficeServ Wireless system. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use.

  • Page 28: Sip Devices

    Call Park ■ Notes: Samsung does not make a Samsung SIP phone for the US market, but other third party devices are support- ed on the OfficeServ systems. SIP devices not made by Samsung require the purchase of a 3 party SIP user license (one license per device).

  • Page 29: Electrical Specifications

    POWER SUPPLY UNIT The Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7200. The PSU supplies the power of -48 V DC received from the external power supply unit to each board. The rating is as follows.

  • Page 30: Dimensions

    3.2 DIMENSIONS The OfficeServ 7200 consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below: Expansion Cabinet Main Cabinet FIGURE 3-2 HEIGHT WIDTH DEPTH OfficeServ 7200 Main Cabinet 4.87” 17.32” 16.14” OfficeServ 7200 9.74” 17.32”...

  • Page 31: Cable Requirements

    3.5.1 RING CYCLES The OfficeServ 7200 provides the trunk line rings, station rings, door rings, and alarm rings. The ON/OFF cycle of each ring is shown in the table below (it is different according to the country, and can be modified by MMC pro- gramming).

  • Page 32: System Tones

    3.5.3 SYSTEM TONES TONE ON/OFF CYCLE DIAL TONE 1000/250 ms BUSY TONE 500/500 ms DO NOT DISTURB TONE 250/250 ms RING BACK TONE 1000/2000 ms CALL PARK TONE CONTINUOUS CONFIRMATION/CAUTION/BARGE-IN TONE 50/50 ms CALL BACK/HOLD TONE 500/3500 ms RING BACK TONE 1000/2000 ms ERROR/NUMBER UNOBTAINABLE TONE 250/250 ms...

  • Page 33: Officeserv 7200 Feature Capacities

    OfficeServ 7200 Feature Capacities Call Log per Station Station Groups Trunk Groups Tenant Groups UCD Groups Ring Plans Station Group Members Programmed Messages 20 (15+5) Unconditional Group Members AOM Pairs per Station Trunk Group Members Call Cost Digit Entries Internal Page Members...

  • Page 34: System Features

    PART 4. BUSINESS FEATURE PACKAGE SYSTEM FEATURES Account Code Entry Forward DND OfficeServ™ EasySet Forced - Verified Follow Me OfficeServ™ Call Forced - Not Verified External OfficeServ™ Operator Voluntary To Voice Mail OfficeServ™ Softphone Account Code Key Preset Destination OfficeServ™ Communicator Account Code Key - One Touch Preset Forward Busy OfficeServ™...

  • Page 35

    LAN Interface Prime Line Selection System Directory Least Cost Routing Priority Call Queuing Tenant Services (2) Live System Programming Private Lines Toll Restriction From any Display Keyset Programmable Line Privacy By Day or Night With a Personal Computer Programmable Timers By Line or Station Meet Me Page and Answer Recalls...

  • Page 36: Account Code Entry

    4.1 SYSTEM FEATURE DESCRIPTIONS ACCOUNT CODE ENTRY Station users may enter an account code (maximum 12 digits) before hanging up from a call. This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation.

  • Page 37: Authorization Codes

    OfficeServ system. This is extremely useful in call center applications where all callers must be alert- ed of call recordings, or where agents must always answer calls with a specific script. This feature requires a Samsung Voicemail as the custom recordings are stored as prompts in the voicemail system. AUTHORIZATION CODES Authorization codes are used to give permission to make a call.

  • Page 38: Auto Attendant

    AUTO ATTENDANT When installed in the OfficeServ 7200, the SVMi-20E card or OfficeServ™ IP-UMS application provide very powerful and extremely flexible Auto Attendant functionality. As they are able to fully integrated into the OfficeServ 7200 the Auto Attendant provides Customized interactive Call routing for Public and Internal (Subscriber) callers.

  • Page 39: Call Center

    CALL ACTIVITY DISPLAY The OfficeServ 7200 will record and buffer all calling activity within the system. With a Call Activity Display (CAD) key, the OfficeServ 7200 will display a “snapshot” of the following information: • The maximum number of ports that have been used •...

  • Page 40

    EMBEDDED REPORTING PACKAGE The OfficeServ 7200 system provides some basic reports and statistics available to a supervisor using a dis- play keyset. These features can be used in conjunction with, or independently of, the OfficeServ™ DataView reporting and monitoring package.

  • Page 41: Call Forwarding, Forward Dnd

    LED wallboards. CALL COSTING The OfficeServ 7200 software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

  • Page 42: Call Hold, Call Park And Page

    Follow Me This feature allows the user to forward all calls from another station to the user’s station or change the for- ward destination to the user’s current location. External Stations can be programmed to forward all, forward busy, forward no answer, forward DND C.O. calls to an external number via a central office trunk if allowed by class of service.

  • Page 43: Call Pickup, Call Recording, Caller Id Features

    CALLER EMERGENCY SERVICE ID (CESID) This service is provided in the OfficeServ 7200 via an ISDN PRI circuit configured for both way DID connect- ed to the TEPRI/TEPRIa card. This is a service where the telephone system sends a number, usually a call back number, to the Public Service Answering point (PSAP) when a station user dials 911.

  • Page 44: Number To Name Translation

    Next Call In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to display the Caller ID information associated with this next call in queue at your station. Either the Caller ID name or number will show in the display depending on your selection.

  • Page 45: Caller Identification, Chain Dialing

    BRI service is not supported on the OfficeServ 7200 system in North America. On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7200 system. On a DMS100 circuit Name and Number service is provided.

  • Page 46: Class Of Service

    Maximum 2 relays per system. COMPUTER TELEPHONY INTEGRATION (CTI) Computer Telephone Integration (CTI) allows integration between the OfficeServ 7200 and a personal com- puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that use the CID information to display computer records in conjunction with the presentation of the call to the station on the OfficeServ 7200.

  • Page 47

    OfficeServ™ Softphone—See OfficeServ™ Communicator Softphone Mode OfficeServ™ Communicator The OfficeServ Communicator is a Windows® based client application that provides call control features, screen pops from an internal or external database, and more. The OfficeServ Communicator provides you access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users can set the Communicator to run in one of three modes: 1.

  • Page 48

    OfficeServ™ Messenger The OfficeServ Messenger is a Windows® based server application that provides chatting, white-boarding, file sharing, and other collaborative functions to users. All file transfer activities are logged to the server so that user activity can be archived or reviewed. The Messenger includes a web-based administration panel that allows a supervisor to manage user accounts and user groups, as well as to send broadcast messages and view Messenger activity logs.

  • Page 49: Meet Me Conference, Customer Set Relocation, Data Security

    (maximum 100 users). CUSTOMER SET RELOCATION Customer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7200 without wiring changes. All individual station assignments such as trunk ring, station group, station COS, sta- tion speed dial, button appearances, call forwarding, etc.

  • Page 50

    Direct Dial In (DDI). This is the name given to the above three services when they are provided over an ISDN PRI circuit. The OfficeServ 7200 has an option to select which MOH source is played to callers to a specific DID number. DID Call Limits This option defines the maximum number of simultaneous calls that the system will accept for each DID number.

  • Page 51: Directory Names, Disa Security, Distinctive Ringing, Door Phones

    (Station Features). DISA SECURITY Telephone fraud and long distance theft are a serious concern. The OfficeServ 7200 provides a strong DISA security system. If an incorrect DISA passcode is entered repeatedly (as is the case with “hackers”), the DISA system can be automatically disabled temporarily. Both the number of incorrect passcode attempts and the time that DISA is disabled are programmable.

  • Page 52: Flash Key Operation, Flexible Numbering

    OfficeServ 7200 default numbering plan. GROUND START TRUNKS (T1 Service Only) The OfficeServ 7200 can utilize these trunks to support a positive disconnect signal and prevent call collisions on heavy traffic usage. Caller ID or ANI service is not available on these trunks.

  • Page 53: Hot Line

    Hot desking is an industry term that describes stations where multiple people have one or more work areas or share a common work area. Samsung IP keysets allow users to log in and out from any keyset of the same model in the system.

  • Page 54: Lan Interface, Least Cost Routing, Live System Programming, Meet Me Page And Answer

    23B+D) thus leaving the bearer channels (the “B” of 23B+D) available for single use or combined use to pro- vide a wider bandwidth for data and video. The OfficeServ 7200 supports the most popular protocol stan- dards in the U.S.

  • Page 55: Message Waiting Indications, Message Waiting Key

    W5120D, and IP-enabled OfficeServ system. MULTIPLE LANGUAGE SUPPORT The OfficeServ 7200 can be programmed to support multiple languages in the display. This is on a per-key- set basis. When set the keyset will have its display information presented in the programmed language. The languages are defined in MMC 121.

  • Page 56

    VMMOH source requires a dedicated SVMi port. NETWORKING The OfficeServ 7200 system allows up to 15 systems using QSIG over PRI or 99 systems using QSIG over IP to be networked together with a high level of feature integration. The networked systems may be any combi- nation of OfficeServ 100, OfficeServ 500, OfficeServ 7100 and OfficeServ 7200 systems running V2.46 or high-...

  • Page 57

    Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to be shared by all stations in a multi-node network. This feature is only available with Samsung voice mail systems. Users in one Node can call forward their calls to the voice mail system in another Node.

  • Page 58

    • Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made across the network link without having to dial an access code for a call within the network. LCR can also be pro- grammed to route calls across a network link and to access local trunks in another networked system. •...

  • Page 59: Operator Group, Station Group, Park Orbits

    Account code or authorization code enabled but without requiring them to enter a forced code. The basis of this feature is an override code table containing 8 entries of up to 11 digits each. The OfficeServ 7200 will examine digits that are dialed from a station to see if they match any entry in the Override Code table. If the digits match the table, the system will process the call without requiring a forced code.

  • Page 60: Prime Line Selection, Priority Call Queuing, Private Lines

    PRIME LINE SELECTION Any station can be programmed to select a specific line, trunk group, telephone number, station or station group when the handset is lifted or the speaker key is pressed (same as Hot Line feature). PRIORITY CALL QUEUING This feature places calls to an UCD or NORMAL station queue ahead of other calls based on priority level (1- 9).

  • Page 61: Ring Modes, Ring Over Page

    Central office ring cadence can be selected for SLT stations. This is helpful when optional devices cannot detect OfficeServ 7200 intercom ring cadence. 4.28...

  • Page 62: Sip Services, Speed Dial Numbers, Station Hunt Groups

    SPEED DIAL BY DIRECTORY The OfficeServ 7200 system provides the user with the ability to look up a speed dial number and place the call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.

  • Page 63: System Alarms, System Maintenance Alarms, System Directory

    The OfficeServ 7200 supports two forms of tenant service as detailed below. • System Splitting: In the first form there are several programs that allow the OfficeServ 7200 to be installed in tenant applications. These features allow a technician to split the system in two with each tenant having individual control over operator groups, page zones, speed dial numbers, night service (manual or automatic), DISA and customer level programming.

  • Page 64: Toll Restriction, Toll Restriction Override, Tone Or Pulse Dialing, Trunk Groups

    TRAFFIC REPORTING The OfficeServ 7200 system can store peg counts for various types of calls. These peg counts can be printed on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each trunk, trunk group, station, station groups and page announcements.

  • Page 65

    IP-UMS includes the same E- ™ Mail Gateway functionality as the SVMi-20E card, but it further extends the Samsung Unified Voicemail solu- tion by adding UMS Subscribers, Text-To-Speech capability, and web-based programming. UMS Subscribers are given a special Microsoft® Outlook Add-In that adds Unified Voicemail functionality directly into their Outlook interface.

  • Page 66: Universal Answer, Virtual Extensions, Voice Mail

    VIRTUAL EXTENSIONS The OfficeServ 7200 has a number of virtual extension ports encoded in the system database. They can be assigned as keyset or single line analog ports. The system has 62 virtual extension ports. These ports have all the attributes of an actual station port including call forwarding.

  • Page 67: Walking Class Of Service

    4) IP Networking: Connect up to 99 systems together over a managed IP network. 5) SIP Video Phone (H.264). The OfficeServ 7200 Media Gateway Interface (MGI-16) cards provides sixteen voice calls per card over an IP network connection. The MGI-16 cards fit into any universal OfficeServ 7200 card slot.

  • Page 68: Station Features, Station Features Descriptions

    STATION FEATURES Add-On Modules Manual Signalling Appointment Reminder Message Waiting Light / Indication Automatic Hold Mute Microphone / Handset Automatic Privacy Off-Hook Ringing Background Music Off-Hook Voice Announce (Standard) Busy Station Callback One Time Do Not Disturb Busy Station Indications (BLF) One Touch Dialing Keys Call Coverage Key On-Hook Dialing...

  • Page 69: Appointment Reminder, Automatic Privacy, Busy Station Callback

    SMT-i5264 IP 64 BUTTON MODULE The SMT-i5264 64-button module adds to the capability of any SMT-i 5000 Series keyset. Up to two 64-but- ton modules can be added to any SMT-i 5000 keyset. The 64 programmable red LED buttons with red LED can be used for feature keys, DSS/BLF keys or one touch speed dial buttons.

  • Page 70: Call Forward Override, Call Logs

    The group pickup feature allows the user to answer any call ringing within a pickup group. Pickup keys may be customized with extenders to allow pickup from a specific station or pickup group. The OfficeServ 7200 has 99 programmable pickup groups. DIRECT STATION SELECTION (DSS) Programmable keys can be assigned as DSS keys and associated with extension numbers.

  • Page 71: Door Lock Release, Exclusive Hold, Group Listening, Headset Operation, Hearing Aid Compatible

    HEARING AID COMPATIBLE All OfficeServ 7200 keysets are hearing aid compatible as required by Part 68 of the FCC requirements. LINE QUEUING WITH CALLBACK When the desired outside line is busy, the user can press the CALLBACK key or dial the access code to place his/her station in a queue.

  • Page 72: Manual Signalling, Privacy Release

    MANUAL SIGNALLING Keysets can signal each other via a programmable key. This allows one station to alert another without estab- lishing a voice conversation. Each press of the key results in a 500 milliseconds of ring tone being set to the intended station.

  • Page 73: Programmable Keys, Remote Hold

    PROGRAMMABLE KEYS Each key can be programmed for more than 25 different uses to personalize each phone. Examples of keys include individual outside line, individual station, group of lines, group of stations and one touch speed dial buttons. Using these keys eliminates dialing access codes. The following feature keys have extenders that make them more specific: SPEED DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FORWARD and VOICE MAIL TRANSFER.

  • Page 74: Station Lock

    Users may answer ringing lines in any order by pressing the flashing button. SPEAKERPHONE The speakerphone enables calls to be made and received without the use of the handset. All Samsung tele- phones have speakerphone capability. STATION LOCK With a programmable personal station passcode, any keyset or single line station can be locked and unlocked to control use of each telephone.

  • Page 75: Volume Settings

    TRI-COLORED LIGHTS DCS LCD 24B keysets have 16 keys equipped for tri-colored LED indications (green, red and amber). The DCS LCD 12B model has six of these keys and the DCS 7 button keysets have three. All programmable keys on the iDCS keysets have tri-colored LEDs.

  • Page 76: Display Features, Display Features Descriptions, Call Duration Timer

    Station Group Number, Name, Caller ID Name, Caller ID Number, DID Name, DID Number, or specific combinations of the above. Consult your Service Technician for setup options and operation. Processing outside calls through Samsung Voice Mail System is required to receive Call for Group Number and Group Name display.

  • Page 77: Caller Id Information

    CALLER ID INFORMATION Caller ID information is dependent on the use of display keysets. The following list explains the displays that are used with Caller ID. Name / Number Display Each display keyset user can decide if he/she wants to see the Caller ID name, Caller ID number, DID name, DID number, or a mix of CID and DID information in the display.

  • Page 78: Calling Party Number, Dial By Name, Dialed Number

    CALLING PARTY NAME For intercom calls, display keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s extension number before the call is answered.

  • Page 79: Soft Keys, Text Messaging

    MESSAGE WAITING CALLER NUMBER When the message indication is on, pressing the MESSAGE button displays the station number(s) of the per- son(s) who have messages for the user. Display keyset users can scroll up and down to view message indica- tions.

  • Page 80: Do Not Disturb

    SAMPLE DISPLAYS Display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor- mation is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. Camp on to 203 209:Tim Kelly Wait for answer FRI 23 Sep 02:54...

  • Page 81

    NEXT This display shows an investigation of a station This display is seen while examining calls in that is talking to Samsung Telecom. Investigator queue at your keyset. can BARGE-in to the conversation, DROP the call from the system or examine further NND information.

  • Page 82

    SAMPLE UCD DISPLAYS 005 calls in 06 available queue now 04 logged in There are five calls currently waiting to be There are six members in the group. Four of the answered by the UCD group. members are currently logged in. 201: answered longest wait 065 calls today...

  • Page 83

    4.50...

  • Page 84

    4.51...

  • Page 85: Sample Of Ucd Embedded Report

    4.6 SAMPLE OF UCD EMBEDDED REPORT ============================================================ UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)..00:40 NUMBER OF TIMES ALL AGENTS BUSY..00002 AVERAGE TIME IN QUEUE....00:51 TOTAL CALLS RECEIVED....00011 LONGEST QUEUE TIME(TODAY)....02:14 TOTAL CALLS ABANDONED....00004...

  • Page 86: Ucd Call Statistics

    4.7 UCD CALL STATISTICS CALLS IN QUEUE NOW How many calls are currently in queue. This statistic is a real time statistic and so will not print on a report. ABANDONED CALLS This shows the number of callers that reached the UCD group, but hung up before being answered. A high num- ber probably means that there are not enough agents available and the wait time is too long.

  • Page 87

    This statistic includes: a) Calls answered by agent. b) Calls that are not answered by an agent and go to final destination. Calls that are sent to the UCD group but callers hang up before being answered. LONGEST QUEUE TIME TODAY This shows the longest call in queue today.

  • Page 88: Ucd Agent Statistics, Calls Answered

    4.8 UCD AGENT STATISTICS LOGGED IN The number of stations programmed in the UCD group and the number of stations that are currently logged in. This statistic is a real time statistic and so will not print on a report. STATUS This screen shows the agents name, extension number and status.

  • Page 89: Sample Traffic Report

    4.9 SAMPLE TRAFFIC REPORT TRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35 **************************** SYSTEM STATISTICS ****************************** BEGINNING: Mar/15/1999 00:42 ENDING: Mar/21/1999 13:32 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....3041 INCOMING TRUNK CALLS - NOT ANSWERED....OUTGOING TRUNK CALLS ......2168 A SELECTED TRUNK WAS BUSY......

  • Page 90: Traffic Report Overview

    4.10 TRAFFIC REPORT OVERVIEW A***************************** SYSTEM STATISTICS **************************** 1 BEGINNING: 04/01/99 08:00 ENDING: 04/01/99 17:30 ACTIVITY SYSTEM TOTAL INCOMING TRUNK CALLS - ANSWERED....0000 INCOMING TRUNK CALLS - NOT ANSWERED....0000 OUTGOING TRUNK CALLS ......0000 A SELECTED TRUNK WAS BUSY......0000 INTERCOM CALLS - COMPLETED.......0000 INTERCOM CALLS - NOT ANSWERED....0000 TRUNK RECALLS TO STATION......0000 TRUNK RECALLS TO OPERATOR GROUP....0000...

  • Page 91

    10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group. 11. INTERNAL PAGE USED: Peg count of every time internal page was accessed. 12. EXTERNAL PAGE USED: Peg count for every time external page was accessed. 13.

  • Page 92

    6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing call is defined by the SMDR START TIME programmed in MMC 501. 7. BUSY: This is the number of times this trunk was busy when accessed by a button or dial code. D**************************** STATION HUNT GROUPS ************************** 5 <-INTERCOM->...

  • Page 93

    5. ANSD: This is a count of how many times an outside call was answered by the specific station. Outside callers recalling a station are not counted again when they are answered. 6. NOT-ANSD: This is a count of how many times a trunk call was directed to the station but was not answered by this station.

  • Page 94: Hospitality Overview, Officeserv Supporting Functionality, Property Management System (pms)

    POS transactions can all be controlled and combined into a unified record or bill through the use of the PMS. The PMS is not provided by Samsung, but there are a dozen or so PMS vendors that offers a PMS sys- tems to the Hospitality Industry.

  • Page 95: Bi-directional Pms Link, Pms Transaction Module, Hospitality Voicemail (intouch Digital)

    Samsung phone system. The Samsung phone system provides a proprietary PMS link but Samsung does not provide a PMS system. All the Samsung phone system provides is the PMS link. The PMS link is a proprietary protocol that will not connect directly to any PMS system on the market.

  • Page 96: Officeserv Concierge-elite

    The OfficeServ Concierge-Elite is the advanced solution for the high end properties that combines the following components to provide a unified all-in-one solution: Samsung OfficeServ 7200/7400 Phone System “Inntegrator” provided by InTouch Digital Systems (Samsung’s Strategic Partner) Property Management System (PMS) provided by the Customer. FIGURE 6-1 Many systems are required to manage the high-end property (call accounting, mini bar, voicemail, PMS, etc.) can...

  • Page 97: Officeserv Concierge-lite

    PMS system via this link. Likewise any information input from a PMS or POS terminal will be sent into the OfficeServ 7200/7400 via this same link. Station status can be changed via these PMS and POS PC terminals.

  • Page 98: Officeserv Concierge-lite Features

    CHECK IN The OfficeServ 7200/7400 Hotel / Motel software allows an Administrator keyset to check a guest into a room by pressing the CHECK IN key and following the prompts in the display. When the CHECK IN key is pressed the clerk can credit the room account if the guest wishes to prepay for the room and/or the phone service.

  • Page 99: Check Out

    The associated station number must be assigned via the keypad. ENHANCED USER PROGRAMMING The OfficeServ 7200/7400 allows the System Administrator access to several non-volatile MMCs. These MMCs give stations assigned as ADMINISTRATOR and NORMAL, the ability to change Station Call Forwarding, System Time and Date, etc.

  • Page 100

    The operator can then dial the number for the guest and transfer the ringing call back to the guest. PRINTED REPORTS In those cases where the bi-directional PMS link is not used, the OfficeServ 7200/7400 Hotel / Motel software package will provide various printed reports of selected activities throughout the system. These reports are initiated from any administrator’s display keyset and sent to a printer connected to the network.

  • Page 101

    The information in the phone bill includes the date and time the report was requested, the room number requested, date and time of call, the number dialed, call duration and the charge for the call. Guest and Meeting Room Bill This printout includes all room-related charges, from time of check in.

  • Page 102: Room Status

    ROOM STATUS The OfficeServ 7200/7400 Hotel / Motel system provides three methods to review the five room status con- ditions. An administrator’s display keyset can be used to view the status of any individual room and scroll through the list of all other rooms to view their status.

  • Page 103

    TRANSACTION RECORD OUTPUT The OfficeServ 7200/7400 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transactions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent –”on the fly” to a serial port on the IOM card. The serial port will be assigned as PMS. This transaction stream would typically be connected to a PC with a PMS software package, for system reports.

  • Page 104

    5.4.3 OfficeServ CONCIERGE-LITE SAMPLE REPORTS and PRINTOUTS 6.4.3a GUEST ROOM BILL PRINTOUT 6.4.3b ROOM STATUS PRINTOUTS – AVAILABLE – OCCUPIED – NEEDS CLEANING – NEEDS MAINTENANCE – HOLD – ALL 6.4.3c TRANSACTION RECORD OUTPUT SAMPLE 6.4.3d INDIVIDUAL GUEST PHONE BILL 6.4.3e ALL GUEST PHONE BILL (SMDR) 6.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT 5.11...

  • Page 105: A Guest Room Bill Printout

    5.4.3a GUEST ROOM BILL PRINTOUT Printout includes the following information: Date and time the bill was printed ■ Room number requested ■ Daily room charge ■ Phone calls and their charges ■ Wake up call activity ■ – Time wake up was set for –...

  • Page 106

    GUEST BILL FROM [SUNSHINE SUITES ] 01/28/99 14:13 CHARGES BILLED TO ROOM NUMBER : 210 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/27 12:11 RM CHARGE 1234 100.00 01/27 12:11 STATE TAX 6.00 01/27 12:11 BED TAX 1.50 01/27 12:11 RM Deposit 5555 -100.00...

  • Page 107: B Room Status Printout

    5.4.3b ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 108

    ROOM STATUS PRINTOUT AVAILABLE 11:59 12/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE Sunshine Suites Sample Report From OfficeServ CONCIERGE-LITE 5.15...

  • Page 109: Room Status Printout

    ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 110

    ROOM STATUS PRINTOUT OCCUPIED 13:56 11/02 ROOM STATUS ROOM STATUS ROOM STATUS OCCUPIED OCCUPIED OCCUPIED NEED MAINTENANCE OCCUPIED OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING HOLD NEEDS MAINTENANCE NEEDS CLEANING NEED MAINTENANCE NEEDS CLEANING NEEDS CLEANING Sunshine Suites Sample Report From OfficeServ CONCIERGE-LITE 5.17...

  • Page 111

    ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 112

    ROOM STATUS PRINTOUT NEEDS CLEANING 13:50 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING NEEDS CLEANING Sunshine Suites Sample Report From...

  • Page 113

    ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 114

    ROOM STATUS PRINTOUT NEED MAINTENANCE 14:01 11/02 ROOM STATUS ROOM STATUS ROOM STATUS NEED MAINTENANCE 308 NEED MAINTENANCE 402 NEED MAINTENANCE Sunshine Suites Sample Report From OfficeServ CONCIERGE-LITE 5.21...

  • Page 115

    ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 116

    ROOM STATUS PRINTOUT HOLD 11:58 12/02 ROOM STATUS ROOM STATUS ROOM STATUS HOLD HOLD 309 HOLD HOLD Sunshine Suites Sample Report From OfficeServ CONCIERGE-LITE 5.23...

  • Page 117

    ROOM STATUS PRINTOUT Printout includes the following information: Date and time the report was printed ■ Status of guest and meeting rooms ■ – On an individual, status type basis – As a complete report of all rooms and their status Room Status Printout Types: ■...

  • Page 118

    ROOM STATUS PRINTOUT 13:58 11/02 ROOM STATUS ROOM STATUS ROOM STATUS AVAILABLE AVAILABLE OCCUPIED OCCUPIED AVAILABLE NEEDS CLEANING NEEDS CLEANING NEED MAINTENANCE AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE NEEDS CLEANING AVAILABLE AVAILABLE AVAILABLE OCCUPIED OCCUPIED OCCUPIED NEEDS CLEANING AVAILABLE NEEDS CLEANING...

  • Page 119: C Transaction Record Output Sample

    5.4.3c TRANSACTION RECORD OUTPUT SAMPLE The PMS output stream includes information from all transactions within the Hotel / Motel system. This is a one way output only, from the phone system to the PMS system. This information includes: Check In confirmation with: ■...

  • Page 120

    01/29 06:10 RM CHARGE 5555 69.99 01/29 06:10 STATE TAX 4.19 01/29 06:10 BED TAX 1.50 01/29 06:10 Check In 5555 000.00 01/29 06:10 Occupied 5555 000.00 01/29 06:11 RM SVC 9876 25.00 01/29 06:11 STATE TAX 1.50 01/29 06:11 SVC CHARGE 2.00 01/29...

  • Page 121: Equipment Required, D Individual Guest Phone Bill

    5.4.3d INDIVIDUAL GUEST PHONE BILL Printout includes the following information: Date and time the bill was printed ■ Room number requested ■ Date and time phone call was initiated ■ Number dialed ■ Duration of call ■ Charge of call ■...

  • Page 122

    PHONE BILL FROM [SUNSHINE SUITES ] 02/11/99 13:44 CHARGES BILLED TO ROOM NUMBER: 211 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 02/10 15:30 3055922900 01:01:00 02/10 20:44 18008764782 00:01:45 02/11 06:34 18008764782 00:02:00 02/11 13:15 3055922900 00:02:16 02/11 13:40 3055922900 00:02:31 TOTAL 1.85...

  • Page 123: E All Guest Phone Bill (smdr)

    5.4.3e ALL GUEST PHONE BILL (SMDR) Sample Report From OfficeServ CONCIERGE-LITE 5.30...

  • Page 124: F Individual Wakeup Activity Report

    5.4.3f INDIVIDUAL WAKEUP ACTIVITY REPORT Printout includes the following information: Date and time the report was printed ■ Room number requested ■ Time wake up activity performed ■ Item code for activity performed ■ Description of activity performed ■ Details column ■...

  • Page 125

    WAKE UP ACTIVITY FROM [SUNSHINE SUITES ] 01/22/98 14:35 CHARGES BILLED TO ROOM NUMBER: 213 ROOM DATE TIME ITEM DESCRIPTION DETAILS CHARGE 01/23 12:22 W/UP SET 05:30 000.00 01/23 12:25 W/UP CANCL 000.00 01/24 11:51 W/UP SET 05:30 000.00 01/25 05:30 W/UP N/ANS 000.00...

  • Page 126: Radio Frequency Interference, Fcc Requirements, Fcc Registration Numbers, Telephone Company Interfaces

    6.2 FCC REQUIREMENTS The OfficeServ 7200 electronic telephone system complies with Part 68 of the Federal Communications Commission Rules and Regulations.

  • Page 127: Incidence Of Harm, Hearing Aid Compatibility, Equal Access Requirements

    HEARING AID COMPATIBILITY This equipment, the OfficeServ 7200 is hearing aid compatible as specified in Part 68 of the FCC Rules. EQUIPMENT WITH DIRECT INWARD DIALING (“DID”) THIS EQUIPMENT SHOULD BE OPERATED WITH PROPER ANSWER SUPERSIVISION. FAILURE TO PROVIDE FOR PROP- ER ANSWER SUPERVISION IS A VIOLATION OF THE PART 68 OF THE FCC’S RULES.

  • Page 128: Electrical Safety Advisory, Music On Hold Warning, Disa Warning

    6.6 UNDERWRITERS LABORATORIES and CANADIAN STANDARDS ASSOCIATION The OfficeServ 7200 system has been tested to comply with safety standards in the United States and Canada as listed below. LISTED 51YL E149091 I.T.E.

  • Page 129

    IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF THE DEFECTIVE PRODUCT. No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may extend or modify this warranty, and no modification or extension of this warranty shall be effective...

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