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Change the Call Security Level
When enabled by your system administrator, a visual security classification indicator displays during a call
to help participants be aware of the maximum level of classified information they can safely exchange in a
conversation. After a call begins, the visual security classification indication of the call displays on all
endpoint monitors in the call. During a call, you can override the security classification and assign a lower
security classification level. While you can change the security level, you cannot raise it higher than the
default setting.
Procedure
1. Tap
to open the Quick Access menu, then tap
2. From the Security Classification list, select the desired security level.
3. Click Continue to confirm your selection.
After the security classification is raised or lowered, a message displays for five seconds to all
video participants. The change is only applicable to the current call.
Troubleshooting
Your administrator is available to assist you when you encounter difficulties. If you are having problems
making a call, however, try the troubleshooting tips below first.
Make a Test Call
To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try the following:
•
Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
•
To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
•
Find out if the system you are calling is powered on and is functioning properly.
•
If you can make calls but not receive them, make sure that your system is configured with the
correct number.
If you are not able to make test calls successfully and you have verified that the equipment is installed
and set up correctly, contact your administrator for further assistance.
System Information
Note that your administrator might ask you for the system serial number, software version, any active alert
messages, and other information.
Locate Diagnostics Information
You can view diagnostics information of the system.
Procedure
» Tap
to open the Quick Access menu, then navigate to Settings > System Information >
Diagnostics.
Polycom, Inc.
Using the Touch User Interface
Settings > Administration > Security.
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Table of Contents
Troubleshooting
