Polycom RealPresence Group User Manual
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Polycom RealPresence Group User Manual

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USER GUIDE
6.1.0 | February 2017 | 3725-63715-010A
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  • Page 1 USER GUIDE 6.1.0 | February 2017 | 3725-63715-010A ® ® Polycom RealPresence Group Series...
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    Power On the System....................9 System Health Check.....................10 Power Off a RealPresence Group System.............10 Using a Polycom RealPresence Group Series Remote Control....11 Remote Control Buttons and Descriptions................ 12 Recharge the Remote Control Battery................13 Wake a RealPresence Group Series System..............13 Contacts..........................
  • Page 4 Contents Sharing Content........................ 21 Content Connections on RealPresence Group Systems........22 Supported Content Resolutions and Refresh Rates..........22 Polycom People+Content IP.................. 23 Managing Content from Microsoft Clients.............. 24 Recording Calls.........................25 RealPresence Media Suite Recording Methods.............25 Record Calls on a DVD or DVR................29 Record Calls with a Laptop or Tablet..............
  • Page 5 Contents Polycom People+Content IP.................. 50 VisualBoard......................51 Managing Content from Microsoft Clients.............. 52 Share Content from USB Flash Drive..............53 Stop Content from a USB Flash Drive..............54 Recording Calls.........................54 RealPresence Media Suite Recording Methods.............54 Record Calls with a Laptop or Tablet..............57 Record Calls on a DVD or DVR................
  • Page 6 Accept or Decline Incoming Calls Forwarded from a Contact........84 End a Call.......................84 Microsoft Skype for Business Meetings..............85 Sharing Content........................ 86 Managing Content from Microsoft Clients.............. 87 Polycom People+Content IP.................. 88 Settings..........................89 Set the System to Answer Video Calls Automatically..........89 Audio Adjustments....................89 Video Adjustments....................90 Cameras.........................91...
  • Page 7 Pair a Polycom Touch Control Device................97 Using the Polycom Touch Control as a Virtual Remote Control........98 Disconnect a Polycom Touch Control Device from a RealPresence Group Series..98 Calling..........................98 Call by Entering a Name or Number..............99 Call from the Contacts Screen................
  • Page 8 Contents ® ™ Using a Polycom SoundStation IP 7000 Conference Phone....116 Answer a Call with a Connected SoundStation IP 7000..........116 Place a Call........................116 Place a Conference Call....................117 Control Volume with a Connected SoundStation IP 7000 Conference Phone....117 Mute the Microphone......................

  • Page 9: Before You Begin

    The primary audience for this guide are users who want to perform basic to intermediate tasks using the RealPresence Group Series system with a remote control, touch interface, or a Polycom touch device. These tasks include using the remote controls, making video conference calls to one or several endpoints, adjusting cameras and audio, showing content, recording calls, and more.

  • Page 10: The Polycom Community

    To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics.

  • Page 11: Getting Started With Polycom Realpresence Group Series

    IP 7000 All RealPresence Group Series systems, except the 700 systems, support 1080p60 performance for people or for content at one time. RealPresence Group 700 systems support 1080p60 performance for people and content at the same time. For detailed information on the available systems and bundles, as well as the most recent feature descriptions, refer to the Polycom RealPresence Group Series Release Notes available at support.polycom.com.

  • Page 12: System Health Check

    All test results are logged in the system memory. When the test sequence completes with no severe errors, the system starts normally. Power Off a RealPresence Group System Before changing any connected accessories, you need to power off the RealPresence Group system. Procedure » Do one of the following: ▪...

  • Page 13: Using A Polycom Realpresence Group Series Remote Control

    RealPresence Group Series systems and Polycom EagleEye cameras and camera systems have infrared receivers that enable you to control your RealPresence Group Series system by pointing the remote control toward the system or a connected EagleEye camera or camera system. Note: If you have an SDI camera, you might need a special cable to connect the camera to the system to receive infrared signals from the remote control.

  • Page 14: Remote Control Buttons And Descriptions

    Using a Polycom RealPresence Group Series Remote Control Remote Control Buttons and Descriptions The following table shows the parts of the remote control and includes descriptions for each part. Remote Control Button Descriptions Parts of the Remote Control Number Description LED IR emitter Decrease speaker volume.

  • Page 15: Recharge The Remote Control Battery

    Group 300, 310, and 500 systems have two USB 2.0 ports on the back of each system, while the RealPresence Group 700 system has one USB 2.0 port on the front of the system and two USB 3.0 ports on the back of the system.

  • Page 16: Contact Presence States

    LDAP group members and up to 200 global contacts stored by the presence service. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.

  • Page 17: Calling

    Using a Polycom RealPresence Group Series Remote Control 3. Select Search to search for an entry in the directory. Calling There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, or calling a speed dial or recent contact.

  • Page 18: Call From The Recent Calls List

    Answer a Call The way a RealPresence Group Series handles incoming calls depends on how the system is set up. The system either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually.

  • Page 19: Hold A Call

    Using a Polycom RealPresence Group Series Remote Control Hold a Call In a point-to-point call, you can place a call on hold, and then answer an incoming call, make an outgoing call, or switch between two calls. Procedure » Press Home on the remote control, then select Active Call >...

  • Page 20: End A Call

    Using a Polycom RealPresence Group Series Remote Control End a Call When your call is complete, hang up the call. Procedure » On the remote control, press Conference Calls Conference, or multipoint, calls involve at least three different endpoints or sites. All endpoints or sites ®...
  • Page 21 Using a Polycom RealPresence Group Series Remote Control Switch Between Calls in a Conference Call When you have a call on hold, you can switch between the held and active calls. Procedure 1. Use your remote control to press 2. Choose the call you want to make active.

  • Page 22: Microsoft Skype For Business Meetings

    Business Server in order to join calendar meetings. View Scheduled Meetings If your RealPresence Group Series is configured to connect to the Microsoft Exchange Server, you can view scheduled meetings on the Home screen. To view more information about a meeting on the calendar, select the meeting. Depending on how the system is configured, private meeting details might not be visible.

  • Page 23: Sharing Content

    You can share content in video calls using a few different methods. Besides showing content, you can also receive and work with Microsoft content when a user initiates a content-sharing request. To show people and content at the same time, your system administrator must configure the RealPresence Group Series system for content.

  • Page 24: Content Connections On Realpresence Group Systems

    Content Connections on RealPresence Group Systems Before you prepare to show content, make sure the computer is powered on and connected to the RealPresence Group system. You can connect a computer to the HDMI or VGA video input. Note: Your administrator can enable 3.5mm audio input mixing with HDMI or VGA content input on RealPresence Group systems during active calls.

  • Page 25: Polycom People+Content Ip

    Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People + Content IP application launches automatically.

  • Page 26: Managing Content From Microsoft Clients

    On a Mac computer, navigate to Finder then search for and run the People + Content IP application. 2. Enter the IP address or host name of the RealPresence Group Series and the meeting password, if one is set. 3. Click Connect.

  • Page 27: Recording Calls

    RealPresence Media Suite. ▪ On RealPresence Group 700 systems, you can record calls on a laptop, a tablet, or on a DVD or DVR player using monitor 3. RealPresence Media Suite Recording Methods RealPresence Media Suite is an enterprise recording, streaming, and video content management solution.
  • Page 28 Using a Polycom RealPresence Group Series Remote Control Note: If using one of the dial-in methods, you have immediate access to play a recording back as long as the Media Suite TVUI remains open. After that, you must access the RealPresence Media Suite portal to access the recording. Contact your system administrator for details on accessing the RealPresence Media Suite User Portal.
  • Page 29 Using a Polycom RealPresence Group Series Remote Control RealPresence Media Suite Touch Tones You can enter touch tones with the touch interface, a touch device, or remote control to manage the call recording. The following table lists the supported touch tone codes you can use to activate the button controls on the TVUI.
  • Page 30 Using a Polycom RealPresence Group Series Remote Control Play Back a Recording You have immediate access to play back a recording as long as the Media Suite TVUI continues to display and the call has not ended. After this time, you can access the recording in the RealPresence Media Suite portal in the recording archive.

  • Page 31: Record Calls On A Dvd Or Dvr

    Procedure 1. Power off your RealPresence Group 700 system. 2. Attach a VGA cable from the VGA video output on your RealPresence Group 700 system to the VGA input on your DVD or DVR device. 3. Power on your RealPresence Group 700 system.
  • Page 32 Using a Polycom RealPresence Group Series Remote Control Procedure 1. Press on the remote control to go to the Home screen. 2. Press on the remote control to see the full screen. Configure Automatic Self View Control If your administrator has allowed you access to set Automatic Self View Control, you can configure this setting so that other users can display or hide the Self View window.
  • Page 33 Using a Polycom RealPresence Group Series Remote Control Start Video If your near-end site video is currently not displayed, you can choose to display your video to others in a conference call. Procedure » Press , then select Camera On.

  • Page 34: Audio Adjustments

    3. Select a viewing mode from the Multipoint Mode list. Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group Series is configured, the number of sites participating, the number of monitors you are using, and whether content is shared.
  • Page 35 Procedure » Press on the remote control. If a Polycom tabletop microphone array is connected to your system, you can mute the call by touching on the microphone. The indicators on the microphone are red when your audio is muted, and the muted icon also displays on the monitor.

  • Page 36: Cameras

    Using a Polycom RealPresence Group Series Remote Control ▪ 32 kHz ▪ 48 kHz The following table includes the headsets supported. Supported Headsets Type Vendor/Model Minimum Required Firmware Version Number Wireless Plantronics Voyager BT600 (USB adapter): v.1156 Focus UC Headset: v.40...
  • Page 37 You can make adjustments to Polycom cameras to enhance the view of meeting participants. You can adjust the view of meeting participants using the remote control with Polycom EagleEye III, EagleEye IV, EagleEye Acoustic, EagleEye Director or EagleEye Director II cameras and camera systems.
  • Page 38 Using a Polycom RealPresence Group Series Remote Control Enable Camera Tracking During a Call Enable camera tracking to allow the EagleEye Director or EagleEye Director II camera to automatically focus on the person or people who are speaking. If camera tracking is not enabled for the system, you can manually start camera tracking while in a call.

  • Page 39: Call Answering Settings

    Using a Polycom RealPresence Group Series Remote Control View Stored Camera Presets You need to be familiar with the stored camera presets to get the most out of your system. Procedure » Navigate to Cameras > Presets. Icons for presets 0-9 are shown on the screen. A snapshot above the number means that a preset has been assigned to that number.

  • Page 40: Encryption And Security

    Using a Polycom RealPresence Group Series Remote Control 2. Set Auto Answer Point-to-Point Video or Auto Answer Multipoint Video to Do Not Disturb. Enable Answering Video Calls Automatically If your system administrator has allowed access to user settings, you can specify whether to answer video calls automatically or to have the system announce incoming video calls and wait for you to answer manually.
  • Page 41 Participants in a call can use this check code to verify that the call is not being intercepted by a third party. Polycom recommends verifying check codes at each site to protect against third-party eavesdropping on H.323 point-to-point calls. The check code is calculated so that the check code is the same at both sites in the call.

  • Page 42: Using The Touch User Interface

    ▪ Troubleshooting RealPresence Group Series systems have touch capabilities that enable you to control the system, the VisualBoard application, or to manage Skype for Business remote desktop content when connected to touch-capable monitors. This interface works with both your system remote control and by touch.

  • Page 43: Contact Presence States

    LDAP group members and up to 200 global contacts stored by the presence service. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.

  • Page 44: Call By Entering A Name Or Number

    • IPv4 address: 10.11.12.13 • H.323 or SIP extension: 2555 • Host name: stereo.polycom.com • SIP address: user@domain.com Procedure 1. On the Home screen, tap Place a Call. The Place a Call screen displays with the onscreen numeric keyboard.

  • Page 45: Call A Speed Dial Entry

    Procedure » Tap to open the Quick Access menu then tap More > Hold. Hold a Call and Place a Call You can place your current call on hold and place a call to another contact. Polycom, Inc.

  • Page 46: Resume A Call

    Quick Access menu then tap More > Add a Call. 3. On the Place a Call screen, enter your contacts number, tap and enter your contact's name, or select a contact from Contacts, Speed Dial, or Recent. Polycom, Inc.
  • Page 47 Hang Up. 2. On the Active Call screen, tap Hang Up for the call that you want to hang up. Hang Up All Calls In a conference call, you can hang up all of the calls at once. Polycom, Inc.
  • Page 48 If your system is deployed in a Microsoft environment, you can participate in meetings that are hosted by Microsoft audio and video servers. RealPresence Group Series systems can connect to Microsoft Exchange Server and retrieve calendar information associated with a Microsoft Outlook or Microsoft Office 365 account. If the Home screen does not display calendar information, the system is not registered with the Microsoft Exchange Server.

  • Page 49: Sharing Content

    You can share content in video calls using a few different methods. Besides showing content, you can also receive and work with Microsoft content when a user initiates a content-sharing request. To show people and content at the same time, your system administrator must configure the RealPresence Group Series system for content.

  • Page 50: Content Connections On Realpresence Group Systems

    People + Content IP application, which is installed on a computer and connected to the RealPresence Group Series system ▪ Content from a DVD or DVR player connected directly to a RealPresence Group Series system ® ™ ▪ Content from the Polycom...

  • Page 51: Supported Content Resolutions And Refresh Rates

    Using the Touch User Interface Connections for a RealPresence Group 700 system Supported Content Resolutions and Refresh Rates Before you show content, check that your computer's video output is set to use one of the supported resolutions and refresh rates listed in the following table.

  • Page 52: Polycom People+Content Ip

    Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People + Content IP application launches automatically.

  • Page 53: Visualboard

    On a Mac computer, navigate to Finder then search for and run the People + Content IP application. 2. Enter the IP address or host name of the RealPresence Group Series and the meeting password, if one is set. 3. Click Connect.

  • Page 54: Managing Content From Microsoft Clients

    Your system can receive content from Microsoft Lync 2013 and Skype for Business 2015 remote desktop (RDP) clients during active calls when content is initiated from the Microsoft clients. Be aware that you cannot share content, including content shared through People + Content IP or VisualBoard, while actively receiving content from Microsoft clients. Polycom, Inc.

  • Page 55: Share Content From Usb Flash Drive

    2. Use the mouse to scroll and zoom in on the content. Control Skype for Business Content Contacts using a Microsoft client to share content can select a specific RealPresence Group Series system to give control over the content. After your system receives and takes control of content from the client, you can use a USB mouse and keyboard to open and use shared applications, programs, and files on the system sharing content.

  • Page 56: Stop Content From A Usb Flash Drive

    RealPresence Media Suite. ▪ On RealPresence Group 700 systems, you can record calls on a laptop, a tablet, or on a DVD or DVR player using monitor 3. RealPresence Media Suite Recording Methods RealPresence Media Suite is an enterprise recording, streaming, and video content management solution.
  • Page 57 Using the Touch User Interface RealPresence Media Suite Connection Methods You can use any of the following connection methods for dialing the RealPresence Media Suite solution to record calls on the RealPresence Group Series Media Suite Type Connection Method Example...
  • Page 58 Record Controls > Pause. Resume a Recording using Onscreen Recording Controls After you pause a recording, you can resume the recording and continue live streaming. Procedure » Select to open the Quick Access menu, then select Record Controls > Resume. Polycom, Inc.

  • Page 59: Record Calls With A Laptop Or Tablet

    Record Calls with a Laptop or Tablet Using monitor 3 on a RealPresence Group 700 system, you can either record the speaker and content or record the speaker only using a connected laptop of tablet. Your administrator determines the settings for this feature.

  • Page 60: Record Calls On A Dvd Or Dvr

    Procedure 1. Power off your RealPresence Group 700 system. 2. Attach a VGA cable from the VGA video output on your RealPresence Group 700 system to the VGA input on your DVD or DVR device. 3. Power on your RealPresence Group 700 system.

  • Page 61: Video Adjustments

    Procedure 1. In a call, tap to open the Quick Access menu. 2. Do one of the following: • To change your video layout (the near-end), tap More > PIP Layout. Polycom, Inc.
  • Page 62 View displays. When you stop your video in a non-Lync environment, a video pause image is sent to the far end. Procedure » Tap to open the Quick Access menu then tap Camera Off. When you stop the video, a video pause icon is displayed. Polycom, Inc.
  • Page 63 You can change your multipoint viewing mode from the default mode. Procedure 1. Tap to open the Quick Access menu, then tap Settings > User Settings > Meetings. 2. Select a viewing mode from the Multipoint Mode drop-down list. Polycom, Inc.

  • Page 64: Camera Presets In Single Camera Mode

    Camera presets are stored on the system until you replace the preset with a new snapshot. Procedure 1. Tap Camera > Camera Control, and select the desired camera. 2. Position the camera to the desired area for the new preset. 3. Tap to open the Quick Access menu then tap Presets. Polycom, Inc.

  • Page 65: Audio Adjustments

    The LED indicators at the base of the system are red when the system is muted. • The microphone might mute when the system automatically answers an incoming call and if the system is configured to mute auto answered calls. Procedure » Tap to open the Quick Access menu then tap Mute. Polycom, Inc.

  • Page 66: Encryption And Security

    Participants in a call can use this check code to verify that the call is not being intercepted by a third party. Polycom recommends verifying check codes at each site to protect against third-party eavesdropping on H.323 point-to-point calls. The check code is calculated so that the check code is the same at both sites in the call.

  • Page 67: Troubleshooting

    Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 68: View The Status Of The Eagleeye Director Ii Camera System

    Quick Access menu, then tap Settings >System Information >Status > LAN. View the Status of the EagleEye Director II Camera System You can view the status of the camera system to help with troubleshooting camera issues. Procedure » Navigate to Settings > System Information > Status. Polycom, Inc.

  • Page 69: Using A Polycom Realpresence Touch Device

    Procedure » Tap the RealPresence Touch device screen. Pair a Previously Paired RealPresence Touch Device If your connection to a paired RealPresence Group Series system is lost, you need to pair to that system again. Procedure 1. After the system is unpaired, you might see a "Searching" message as the device tries to pair automatically.

  • Page 70: Calling

    ® ™ Using a Polycom RealPresence Touch Device Calling There are several ways to initiate calls on the system. You can place a call by entering your contact’s name or number, choosing a contact in the directory, or calling a speed dial or recent contact.

  • Page 71: Call Using Speed Dial

    ® ™ Using a Polycom RealPresence Touch Device Call Using Speed Dial If your administrator has enabled Speed Dial and added contacts, you can call contacts from the Speed Dial screen. Procedure 1. On the Home screen, tap Place a Call, and then tap Speed Dial.

  • Page 72: Hold A Call

    ® ™ Using a Polycom RealPresence Touch Device Procedure » Touch Decline to decline an incoming call. Hold a Call You can hold an active call at any time. Procedure » Tap Hold. Hold a Call and Answer a Call When you receive an incoming call while you are in an active call, you can place the active call on hold and accept the incoming call.

  • Page 73: End A Call

    ® ™ Using a Polycom RealPresence Touch Device End a Call You can end a call using the RealPresence Touch. Procedure » To end a call, tap Hang Up. Conference Calls Conference, or multipoint, calls involve at least three different endpoints or sites. All endpoints or sites ®...

  • Page 74: Microsoft Skype For Business Meetings

    ® ™ Using a Polycom RealPresence Touch Device Answer a Call in a Conference As a conference host, you can answer an incoming call during a conference call. Procedure » If receive an incoming call during a conference call, do one of the following: ▪...

  • Page 75: Set Up A Meeting Password

    RealPresence Touch Device RealPresence Group Series systems can connect to Microsoft Exchange Server and retrieve calendar information associated with a Microsoft Outlook or Microsoft Office 365 account. If the Home screen does not display calendar information, the system is not registered with the Microsoft Exchange Server.

  • Page 76: Sharing Content

    Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People + Content IP application launches automatically.

  • Page 77: Share Content Using People + Content Ip

    To show content, you can use the RealPresence Touch to launch the VisualBoard application on the paired room system. The content displays on the room system touch monitor, where you can make annotations on the content. ® For information on using the VisualBoard application to annotate content, refer to Polycom VisualBoard ™ ®...

  • Page 78: Stop Sharing Content From Visualboard

    ® ™ Using a Polycom RealPresence Touch Device Stop Sharing Content from VisualBoard After sharing content from VisualBoard, you can choose to stop showing content. Procedure 1. On the RealPresence Touch, tap Content. 2. Under VisualBoard, tap Stop Content. The content from VisualBoard is no longer showing.

  • Page 79: Video Adjustments

    If your administrator has enabled users access to user settings, you can turn on video display on the web. Note that if this setting is turned on, an administrator can view the video images from meetings using the RealPresence Group system web interface. Procedure 1.

  • Page 80: Cameras

    If your administrator has enabled users access to user settings, you can turn off video display on the web. Note that if this setting is turned on, an administrator can view the video images from meetings using the RealPresence Group system web interface. Procedure 1.
  • Page 81 ® ™ Using a Polycom RealPresence Touch Device Procedure 1. In a video call, tap Camera. 2. Under Camera Tracking, touch and drag to On. Turn Camera Tracking Off You can turn off camera tracking using the RealPresence Touch device.

  • Page 82: Troubleshooting

    Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 83: View Realpresence Touch Device Details

    ® ™ Using a Polycom RealPresence Touch Device • Find out if the system you are calling is powered on and is functioning properly. • If you can make calls but not receive them, make sure that your system is configured with the correct number.

  • Page 84: Locate Company Contact Information

    ® ™ Using a Polycom RealPresence Touch Device Locate Company Contact Information If your administrator has configured the RealPresence Touch device to include your company’s contact information, you can access it on the device Procedure » From any screen, tap Menu and select Help.

  • Page 85: Using A Polycom Realpresence Touch Device With Skype For Business

    Procedure » Tap the RealPresence Touch device screen. Pair a Previously Paired RealPresence Touch Device If your connection to a paired RealPresence Group Series system is lost, you need to pair to that system again. Procedure 1. After the system is unpaired, you might see a "Searching" message as the device tries to pair automatically.

  • Page 86: Calling

    You cannot forward calls from the RealPresence Group Series system to another system or the Skype for Business client. You can only receive and respond to calls forwarded to the system.

  • Page 87: Microsoft Skype For Business Meetings

    If your system is deployed in a Microsoft environment, you can participate in meetings that are hosted by Microsoft audio and video servers. RealPresence Group Series systems can connect to Microsoft Exchange Server and retrieve calendar information associated with a Microsoft Outlook or Microsoft Office 365 account. If the Home screen does not display calendar information, the system is not registered with the Microsoft Exchange Server.

  • Page 88: Sharing Content

    You can share content in video calls using a few different methods. Besides showing content, you can also receive and work with Microsoft content when a user initiates a content-sharing request. To show people and content at the same time, your system administrator must configure the RealPresence Group Series system for content.

  • Page 89: Managing Content From Microsoft Clients

    People + Content IP application, which is installed on a computer and connected to the RealPresence Group Series system ▪ Content from a DVD or DVR player connected directly to a RealPresence Group Series system ® ™ ▪ Content from the Polycom...

  • Page 90: Polycom People+Content Ip

    Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People + Content IP application launches automatically.

  • Page 91: Settings

    Using a Polycom RealPresence Touch Device with Skype for Business Stop Sharing Content with Polycom People+Content IP You can stop sharing content, and allow others to share content or just continue the call. Procedure » Under People+Content IP, tap Stop.

  • Page 92: Video Adjustments

    If your administrator has enabled user access to User Settings, you can choose whether to have video display on the web. Note that if this setting is turned on, an administrator can view the video images from meetings using the RealPresence Group Series web interface. Procedure 1.

  • Page 93: Cameras

    ® ™ Using a Polycom RealPresence Touch Device with Skype for Business 2. To view the layout options with or without self view, use the slider to show or hide Self View. 3. Select a layout from the available choices.
  • Page 94 ® ™ Using a Polycom RealPresence Touch Device with Skype for Business Procedure 1. Tap then tap Camera Control. 2. Under Select Camera, tap Near or Far to select either near-end or far-end control. 3. Tap the arrow buttons to adjust the camera.
  • Page 95 ® ™ Using a Polycom RealPresence Touch Device with Skype for Business The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt.

  • Page 96: Troubleshooting

    Make a Test Call To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of worldwide test numbers is available at www.polycom.com/videotest.

  • Page 97: View Call Statistics

    ® ™ Using a Polycom RealPresence Touch Device with Skype for Business View Call Statistics During a call, you can view certain call statistics, such as bitrates, compression formats, and packet loss on the RealPresence Touch device. Procedure 1. During a call, tap Call Statistics.

  • Page 98: Using A Polycom Touch Control Device

    ▪ Settings The Polycom Touch Control has a touch screen that allows you to control a RealPresence Group system. You can use the RealPresence Group Series to place calls, adjust the volume, control the camera, show content, and select options.

  • Page 99: Power On A Polycom Touch Control Device

    Use the Call screen for quick access to common tasks while you are in a call. Power On a Polycom Touch Control Device If you want to use a Polycom Touch Control device with your RealPresence Group Series system, you must first power it on. Procedure »...

  • Page 100: Using The Polycom Touch Control As A Virtual Remote Control

    After you are disconnected, you can use a virtual remote control on the Polycom Touch Control to access the Polycom Touch Control until the connection is restored. The virtual remote control sends IR signals across the room, so make sure the back of the Polycom Touch Control is facing the RealPresence Group Series system camera.

  • Page 101: Call By Entering A Name Or Number

    2. Touch an entry to place the call. Answer a Call The way a RealPresence Group Series handles incoming calls depends on how it is configured. It either answers the call automatically, rejects the call automatically, or prompts you to answer the call manually.

  • Page 102: Ignore A Call

    ® Using a Polycom Touch Control Device Ignore a Call If the RealPresence Group Series does not answer incoming calls automatically, you are prompted to answer or ignore it manually. Procedure » Touch Ignore when a call comes in. Hold a Call In a point-to-point call, you can place a call on hold, and then answer an incoming call, make an outgoing call, or switch between two calls.

  • Page 103: End A Call

    ® Using a Polycom Touch Control Device Note: If the far-end site puts you on hold, a message displays for 5 seconds notifying you that you have been placed on hold. End a Call When your call is complete, hang up the call.

  • Page 104: Microsoft Skype For Business Meetings

    If your system is deployed in a Microsoft environment, you can participate in meetings that are hosted by Microsoft audio and video servers. RealPresence Group Series systems can connect to Microsoft Exchange Server and retrieve calendar information associated with a Microsoft Outlook or Microsoft Office 365 account. If the Home screen does not display calendar information, the system is not registered with the Microsoft Exchange Server.
  • Page 105 Server 2013 or Skype for Business Server 2015, you can see the following presence icons next to your contacts. Polycom systems registered to Microsoft Lync 2013 or Skype for Business Server 2015 in an integrated environment use the following colors to indicate presence states.

  • Page 106: Sharing Content

    You can share content in video calls using a few different methods. Besides showing content, you can also receive and work with Microsoft content when a user initiates a content-sharing request. To show people and content at the same time, your system administrator must configure the RealPresence Group Series system for content.

  • Page 107: Share Content From A Connected Computer

    ® Using a Polycom Touch Control Device Connections for RealPresence Group 310 and 500 systems Connections for a RealPresence Group 700 system Share Content from a Connected Computer Before you show content, check that the computer video output is configured to use one of these supported resolutions and refresh rates.

  • Page 108: Stop Sharing Content From A Connected Computer

    If both digital and analog inputs are connected, only the digital content is sent. Stop Sharing Content from a Connected Computer You can use the Polycom Touch Control to stop showing the content you are sharing from a computer connected to a RealPresence Group system.

  • Page 109: Share Content With Polycom People + Content Ip

    ™ Share Content with Polycom People + Content People + Content IP enables you to send content from a computer that is connected directly to a Polycom Touch Control. Procedure 1. Using the USB content cable, connect the computer directly to the underside of the Touch Control.

  • Page 110: Annotate Content On A Usb Drive With Polycom Touch Control

    RealPresence Media Suite. ▪ On RealPresence Group 700 systems, you can record calls on a laptop, a tablet, or on a DVD or DVR player using monitor 3. Record and Stream with RealPresence Media Suite You can use the Polycom Touch Control system to start, pause, resume, stop, and playback a RealPresence Media Suite recording.

  • Page 111: Settings

    ® Using a Polycom Touch Control Device Operation FECC Key Pause recording Start a recording Resume a paused recording Stop a recording Playback a recording Procedure 1. From the Home screen, touch 2. In the dialing field, enter the number of the RealPresence Media Suite you want to use to record...

  • Page 112: Video Adjustments

    Mute to control your microphones. When you are in a call, mute controls are available on the Call screen. Adjust the Ring Tone and Alert Volume You can adjust the volume levels of the Polycom Touch Control ring tone and user alert tones. Procedure 1. From the Home screen, touch 2.

  • Page 113: Call Answering Settings

    Touch Control Device Procedure 1. From the Home screen, touch 2. Touch the RealPresence Group Series System tab. 3. Under Camera, touch Backlight Compensation to enable the setting. Allow Video Display on the Web If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates.

  • Page 114: Cameras

    You can adjust available cameras in several ways. Select a Camera You can use the Polycom Touch Control to select and adjust the main camera or other near-end or far- end video sources. You can adjust other auxiliary cameras or far-end cameras that support pan, tilt, and zoom movement, if supported or enabled.
  • Page 115 You must start camera tracking using the menu before the Mute and Unmute buttons will again affect tracking. After the call is complete, the camera system returns to default settings. EagleEye Director Procedure 1. On the Polycom Touch Control Home or Call screen, touch Cameras. 2. Select Start Camera Tracking. Disable Camera Tracking in a Call While in a call, you can use a RealPresence Touch device to disable camera tracking.
  • Page 116 ® Using a Polycom Touch Control Device The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt. If your system camera supports pan, tilt, and zoom movement, you can create up to 10 preset camera positions for the near-end camera.
  • Page 117 ® Using a Polycom Touch Control Device 3. Touch View Presets. Icons for presets 0-9 are shown on the screen. 4. Touch a number to go to a saved preset. Polycom, Inc.

  • Page 118: Using A Polycom ® Soundstation ™ Ip 7000 Conference Phone

    Display Content with a Connected SoundStation IP 7000 When you connect a SoundStation IP 7000 conference phone to a RealPresence Group Series, you can use the conference phone to control the system to dial audio or video calls. The conference phone operates as a microphone and as a speaker in audio-only calls.

  • Page 119: Place A Conference Call

    Procedure » Press on the conference phone to adjust the volume of audio from the far end. You can also adjust the volume using the volume buttons on the RealPresence Group Series remote control. Mute the Microphone Muting audio is a one-step process with the SoundStation IP 7000 conference phone.

  • Page 120: Display Content With A Connected Soundstation Ip 7000

    2. Press the More soft key then the Manage soft key to hang up one connection in a multipoint call. Display Content with a Connected SoundStation IP 7000 Showing content with a SoundStation IP 7000 conference phone connected to a RealPresence Group system is a simple task. Procedure »...

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