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Find out if the system you are calling is powered on and is functioning properly.
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If you can make calls but not receive them, make sure that your system is configured with the
correct number.
If you are not able to make test calls successfully and you have verified that the equipment is installed
and set up correctly, contact your administrator for further assistance.
View RealPresence Touch Device Details
You can view certain device details to perform troubleshooting tests to provide information for your
administrator.
You can view details about your device when out of a call.
Procedure
1. On any screen, tap
The System Information screen displays.
2. Under Device Connection Status, tap the RealPresence Touch device name.
Device details are listed for your RealPresence Touch device.
View System Details and Connection Status for a Room System
At times, you need to view certain system details to perform troubleshooting tests to provide information
for your administrator.
Procedure
1. On any screen, tap
2. Under Device Connection Status, tap the room system that you want information on.
System details and connection status information is listed for the connected room system.
View Call Statistics
During a call, you can view certain call statistics, such as bitrates, compression formats, and packet loss
on the RealPresence Touch.
Procedure
1. During a call, on any screen, tap
statistics for each stream in the current call are now displayed.
2. To view statistics for another call participant, switch to that participant and tap
again.
3. To view more information about a specific stream, navigate to the desired stream and tap
Polycom, Inc.
Menu and then
Settings.
Menu and then
Settings.
Call Statistics (located at the top left of your screen). Call
®
Using a Polycom
RealPresence Touch
™
Device
Call Statistics
.
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Table of Contents
Troubleshooting
