Reporting Conventions And Rules - ESI ivx e-class series Administrator's Manual

SMDR
The fields are:
• Call type ("T") — Outbound ("O"), inbound ("I") or transferred ("T").
• Start date ("MMDDYYYY") — Six characters, zero-filled.
• Start time ("HHMMSS") — Six characters, zero-filled; 24 hour clock.
• Duration ("HHMMSS") — Six characters, zero-filled.
• Extension number ("NNN") — Three characters, space-filled, right-justified.
• Digits dialed/Caller ID ("XXXXXXXX . . . XXX") — Up to 28 characters, null-filled.
• Caller ID name ("CCCCCCCCC . . . CCC") — Up to 24 characters, null-filled.
• Line number ("LL") — Two characters, null-filled, right-justified.
Each field is delimited with double quote marks and separated with a single comma. Null fields are still
included as place holders (see Example B, p. G.1). Each record is terminated with a line feed and car-
riage return character.

Reporting conventions and rules

• Inbound and outbound call records are generated only for calls between a station and a CO line.
• The duration of each call record represents the period of time that that station controlled its portion of
a call. A record is generated each time a station does any of the following:
– Disconnects.
– Places a call on hold.
– Transfers a call.
A single CO call could be included in multiple records if it is transferred from station to station.
• Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are in-
cluded in the station's record.
• Periods when calls are on hold, in the auto attendant, leaving/retrieving voice mail or in an ACD
queue are not included in call records.
• A new record begins when a station answers a call or a hold recall.
• Records will be generated independently for all stations in a conference. If more than one CO line is
involved in a conference, each call record generated by that conference will be associated with only
the last line disconnected.
• Dialed digits don't include the line group or location number.
• Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.
Serial port interface
SMDR records can be collected by a call accounting system or PC connected to the ESI system's
Maintenance/SMDR serial port. Contact your ESI Reseller for additional information about call account-
ing systems.
G.2
IVX E-Class Administrator's Manual