Function 7: Reports; Function 73: Acd Department Detail Report - ESI ivx e-class series Administrator's Manual

IVX E-Class Administrator's Manual

Function 7: Reports

Important: You may wish to read "SMDR" (pp. G.1–G.2) before using this function.
Report printing
The system's built-in reports can be output to a printer or a PC via the Maintenance/SMDR port.
When printing captured reports from the PC to a laser printer, use a fixed monoproportional font (such
as Andale Mono, Courier New or Letter Gothic), 9 points or smaller.
From either the Installer or Administrator programming menu, select the desired report as shown in
Functions 71, 74 and 75 (below). The reports can be printed with either: (1) the data saved for inclusion
in future reports, or (2) the data and totals cleared. (You can't clear data in either the system program
report or the system speed-dial report.)
Note: Outbound calls shorter than one minute are not counted in system totals.
Reporting functions
• Function 73: ACD department detail report — (See below.)
• Function 74: Voice mail statistics report — Provides statistics indicating the message activity in
each mailbox since the data was last cleared.
• Function 75: System speed-dial list — Lists the current system speed-dial numbers. Distribute a
copy to those who are authorized to use them.

Function 73: ACD department detail report

The ACD department detail report provides extension usage by ACD department. This report includes
the following "fixed" information:
• All ACD departments will be included.
• The current report's start date and time will be the previous report's end date and time.
• The current report's end date and time will be the current date and time.
Function 73 offers two choices:
1. Current report ("Press 1 to print the current ACD report") — Outputs the current ACD department
report. All information is automatically copied to the previous report (see next choice) and cleared
from the current report.
2. Previous report ("Press 2 to repeat the previous ACD report") — Re-sends the last report printed.
Note: After the current report is requested, it will be stored indefinitely (as the "previous" report) until the next
"current" report is selected.
Function 7: Reports
F.1