Table Of Contents - ESI ivx e-class series Administrator's Manual

Table of Contents

Administrator programming: An introduction......................................................................................................A.1

Administrator's duties...................................................................................................................................................................................A.1

Telephone system features.........................................................................................................................................................................A.1

Voice mail features.......................................................................................................................................................................................A.2

ACD features ................................................................................................................................................................................................A.2

Feature Phone overlays ..............................................................................................................................................................................A.2

Programming basics....................................................................................................................................................................................A.3

System programming overview ..................................................................................................................................................................A.3

Programming keys.......................................................................................................................................................................................A.4

Entering alphanumeric characters..............................................................................................................................................................A.4

System fixed numbering plan......................................................................................................................................................................A.5

Remote setting of day, night, holiday and auto modes.............................................................................................................................A.5

Function 1: System parameters .............................................................................................................................B.1

Function 13: Administrator password .......................................................................................................................................................B.1

Function 14: System clock ..........................................................................................................................................................................B.1

Function 17: System speed-dial..................................................................................................................................................................B.3

Function 3: Extension programming .....................................................................................................................C.1

Function 32: Extension feature authorization.............................................................................................................................................C.1

Function 37: RFID programming ................................................................................................................................................................C.3

Function 5: Voice mail programming ....................................................................................................................D.1

Function 53: Guest/info mailboxes .............................................................................................................................................................D.1

Function 54: Group mailboxes and the broadcast mailbox ......................................................................................................................D.2

Function 55: Message notification ..............................................................................................................................................................D.3

Function 56: Cascade paging mailboxes...................................................................................................................................................D.4

Function 57: Q & A mailboxes ....................................................................................................................................................................D.5

Function 6: Recording .............................................................................................................................................E.1

Function 61: Re-record system and auto attendant branch prompts ......................................................................................................E.1

Function 62: Record directory names ........................................................................................................................................................E.2

Function 63: Message-on-hold (MOH) programming...............................................................................................................................E.3

Function 7: Reports ................................................................................................................................................. F.1

Function 73: ACD department detail report ............................................................................................................................................... F.1

Feature description: SMDR.................................................................................................................................... G.1

Tabular SMDR format................................................................................................................................................................................. G.1

CSV SMDR format...................................................................................................................................................................................... G.1

Reporting conventions and rules ............................................................................................................................................................... G.2

Index