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Chapter 7
How to Get More Help
Frequently Asked Questions (FAQ)
You can visit the Magma Technical Support FAQ pages on the Internet at:
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is available
Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting Magma Technical Support, please be sure to include
the following information:
1) Name
2) Company Name
3) Phone Number
4) Fax Number
5) Email Address
6) Model Number
You can also visit our web site at:
For a quick response, use the Technical Support and RMA Request Form available in the Support Section of the website.
Simply complete the form with all required information. Please make sure that your problem description is sufficiently
detailed to help us understand your problem.
For example: Don't say "Won't boot up." Do say "Tried all the steps in the Troubleshooting Section and it still
won't boot up."
For faster diagnosis of your problem, please run the two utility programs described in the following sections and include
the diagnostic files they generate with your email.
PCIScope Software Utility
PCIScope is a powerful diagnostic tool for Windows designed by APSoft. This software utility is a valuable resource to
explore, examine and debug the PCI subsystem of your computer. It was made to fit the requirements of service
personnel, especially engineers, programmers, and system administrators, and to integrate all advanced functions and
tools into one product. Please visit
utilities offered by APSoft.
An evaluation version of PCIScope is available for download at
from APSoft for use beyond the evaluation period.)
PCIScope has proven to be extremely useful when verifying and debugging configurations involving the Magma PCI
Expansion Systems under any Windows platform.
PCIScope can provide information to you and our Technical Support Group such as PCI Bus Numbering, Resource
Allocation, and other information that may prove useful when debugging expansion chassis or PCI card problems.
If you are experiencing problems setting up your system, you should run PCIScope before contacting the Magma
Technical Support Group.
7) Serial Number
8) Computer Make
9) Computer Model
10) Operating System and Version
11) Make/Model of PCI cards in expansion chassis
12) Detailed description of the problem
www.magma.com/support/
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www.tssc.de
for more information about the capabilities of PCIScope and other
HT
TH
www.magma.com/support/
T
T
www.tssc.de
. (You can purchase an inexpensive license
HT
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EB7-X8G2 | Chapter 7
How to Get More Help
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Table of Contents
Troubleshooting
