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Chapter 4
How to Get More Help
You can visit the Magma Technical Support FAQ pages on the Internet at: www.magma.com/support/
Contacting Technical Support
Our support department can be reached by fax at (858) 530-2733 or by phone at (858) 530-2511. Support is
available Monday through Friday, 8:00 AM to 5:00 PM PT. When contacting MAGMA Technical Support make sure to
include the following information:
1. Exact and correct Magma Serial #
2. Service Ticket or Case # (if you already submitted an online request)
3. Computer Type & Model: Operating System
4. Make & Model of PCI/PCIe cards: Application
5. Problem description
When submitting an online technical support request always provide a valid working e-mail address, phone number,
shipping address and proper contact name. Check your e-mail for an automated response containing the case # and
updates. You can also visit our web site at: www.magma.com/support. For a quick response, use the Technical
Support and RMA Request Form available in the Support Section of the website. Simply complete the form with all
required information. Please make sure that your problem description is sufficiently detailed to help us understand
your problem.
Shipping or Transporting of Expansion Unit with PCI / PCIe cards
Any PCIe cards in should be removed (or not to be installed) prior to shipment to avoid or prevent possible
damage. Note: Expansion board and PCIe / PCI cards that arrive damaged in shipment will not be covered under
warranty.
Returning Merchandise to MAGMA
If factory service is required, a Service Representative will give you a Return Merchandise Authorization (RMA)
number. Put this number and your return address on the shipping label when you return the item(s) for service.
Magma will return any product that is not accompanied by an RMA number. Please note that Magma WILL
NOT accept COD packages, so be sure to return the product freight and duties-paid.
Ship the well-packaged product to the address below:
Attention:RMA # ________, MAGMA
9918 Via Pasar
San Diego, CA 92126
USA
It is not required, though highly recommended, that you keep the packaging from the original shipment of your
Magma product. However, if you return a product to Magma for warranty repair/ replacement or take advantage of
the 30-day money back guarantee, you will need to package the product in a manner similar to the manner in which
it was received from our plant. Magma cannot be responsible for any physical damage to the product or component
pieces of the product (such as the host or expansion interfaces for the expansion chassis) that are damaged due to
inadequate packing. Physical damage sustained in such a situation will be repaired at the owner's expense in
accordance with Out of Warranty Procedures. Please, protect your investment, a bit more padding in a good box will
go a long way to insuring the device is returned to use in the same condition you shipped it in. Please call for an RMA
number first.
Roben 3 | Chapter 4
How to Get More Help
Magma
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