Telephony - DETEWE OpenCom 510 User Manual

properly, reset the OpenCom 510 to
its original factory setting (refer to
the chapter entitled Resetting the
System Data starting on page 84).

Telephony

Question: It is not possible to
make external calls.
Check the connection between the
NTBA and the OpenCom 510.
In the Configurator, check whether
the external S ports are configured
0
correctly (PBX Configuration: S0
menu).
Question: The OpenCom 510 is
connected to an NTBA with a
multi-terminal configuration. Why
is it not possible to establish exter-
nal connections?
With the original factory setting, an
additional external S
an NTBA in system configuration;
this additional port will be used first
to seize a trunk line.
Deactivate the corresponding S
port in the Configurator (PBX Con-
figuration: S0 menu).
Question: One of the telephones
is not functioning at all.
Frequently Asked Questions
port is set for
0
0
Make sure the telephone has been
properly connected.
Check also whether the appropriate
port has been configured correctly in
the Configurator (PBX Configura-
tion: Ports menu).
Question: It is not possible to
make external calls with one of the
telephones.
Check whether a user is configured
for the telephone. Otherwise the
settings of the Guests user group are
valid for the telephone. To standard,
this user group has no external call
authorisation.
Make sure the user configured for
this telephone belongs to a user
group with external line access
(Configurator, User Manager: User
groups menu).
Check also whether the internal call
number of this telephone has been
configured for outgoing call distri-
bution (Configurator, PBX Configu-
ration: Call Distribution menu).
147
Telephony