Troubleshooting - Cubicon Single Operation Manual

* The printer may operate differently from intended depending on the type of filament in use, the printed
model, or the user's printing habits. In that case, disable the {Configuration>Filament Check} function in the
functional menu. When {Filament Check} is turned off, make sure that there is no filament remaining inside
the extruder.
* During filament unloading, the melted filament residue may be stuck in the filament supply detection switch
or the gear of the fixed part. In that case, disassemble the detachable extruder part and clean it with an ESD
brush, etc.
* When you use Pause/Continue during printing, the filament inside the nozzle may slide out during the
movement and contaminate the printed object, or the printed object may show cracks or different colors as
the printing condition before and after Pause/Continue differs.
not be used unless it is absolutely needed in a special case.
* When the no filament is detected during the printing, it prints all of data in the buffer memory before being
{Pause} and stop the output while there is no sense in being {Pause} Stop all the data up to the state before
the output buffer memory and stops.
According to the print object, there is a lot of data of buffer memory with high filament consumption until
{Pause}, and therefore the printing object cannot be used resulting from that filament cannot be pulled out
even by unloading process.
Please make sure to supply the sufficient filament before printing the object.
* Since the filament supply detection function uses a sensitive sensor, it can be easily damaged if you apply
excessive impact to the extruder or load/unload the filament with excessive force.

8. Troubleshooting

* Problems with the printer hardware can sometimes be solved by initializing the printer through
{Configuration > Initialize EEPROM} in the functional menu or by updating the firmware. Please refer to the
Cubicreator Operation Manual for information on updating the firmware.
* In some models, the print quality can depend greatly on the print condition or the Cubicreator option setting
during G-Code creation. For this reason, you should attempt different print conditions or option settings to
find the optimum print quality.
If you encounter a problem with the equipment, it is important to clearly determine the problem situation. If
necessary, please take a picture or video to refer to when supporting customer.
1) I cannot see the data on the SD card.
Confirm that the SD card is properly inserted into the SD card reader. Confirm that it is oriented in the

correct direction, and insert it again.
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The SD card may have been damaged. Use another card and check.
The Cubicon Single supports the SD Card formatted with FAT32 file system.
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If it is SD card of other file system, format SD card as FAT32. It cannot support FAT32, depending on the
SD card.
Cubicon Single supports files with file names that use alphabet characters only. If you use another

language for the file name, the name may be corrupted or empty. Change the file name to use alphabet
characters only and try again.
Confirm that the file to be printed is a G-Code format file with the *.hvs extension.
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Cubicon Single can use only G-Code files (with the *.hvs extension) format that have been sliced with
Cubicreator. G-Code files created using other slicing programs may not be supported.
The number of Files in the SD Card is limited up to 150 per each folder. Clean up the folder because it is

not shown if there are more than 150 files in the folder.
Folder of the SD Card will be recognized up to step# 2 Sub- folder.
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In other words, it is recognized as Root / Sub1 / Sub2.
2) The data in the SD card is not output.
Confirm that the file to be printed is a G-Code format file with the *.hvs extension.

Cubicon Single can use only G-Code files (with the *.hvs extension) format that have been sliced with
Cubicreator. G-Code files created using other slicing programs may not be supported.

The data in the SD card may be damaged. Create the G-Code file again and try it.
Copyright Reserved HyVISION System Inc.
This document is a general purpose operation manual and is subject to change without notice when necessary
for product improvements. HyVISION System does not take the responsibility for loss caused by any error in the
document or provisions and use of this document.
Cubicon Single Operation Manual
For this reason, it is recommended that Pause
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