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Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-mail. Brocade OEM customers
should contact their OEM/solution provider.
Brocade customers
For product support information and the latest information on contacting the Technical Assistance Center, go to
select Support.
If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade
Technical Assistance Center 24x7.
Online
Preferred method of contact for non-urgent
issues:
•
Case management through the
MyBrocade
portal.
•
Quick Access links to Knowledge
Base, Community, Document Library,
Software Downloads and Licensing
tools
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/solution provider, contact your OEM/solution provider for all of
your product support needs.
•
OEM/solution providers are trained and certified by Brocade to support Brocade
•
Brocade provides backline support for issues that cannot be resolved by the OEM/solution provider.
•
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise.
For more information, contact Brocade or your OEM.
•
For questions regarding service levels and response times, contact your OEM/solution provider.
Brocade ICX 6610 Stackable Switch Hardware Installation Guide
53-1003620-03
Telephone
Required for Sev 1-Critical and Sev 2-High
issues:
•
Continental US: 1-800-752-8061
•
Europe, Middle East, Africa, and Asia
Pacific: +800-AT FIBREE (+800 28
34 27 33)
•
Toll-free numbers
are available in
many countries.
•
For areas unable to access a toll-free
number: +1-408-333-6061
Contacting Brocade Technical Support
www.brocade.com
E-mail
support@brocade.com
Please include:
•
Problem summary
•
Serial number
•
Installation details
•
Environment description
®
products.
and
9
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Troubleshooting
