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Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-mail. Brocade OEM customers
contact their OEM/Solutions provider.
Brocade customers
For product support information and the latest information on contacting the Technical Assistance Center, go to
http://www.brocade.com/services-support/index.html.
If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade
Technical Assistance Center 24x7.
Online
Preferred method of contact for nonurgent
issues:
•
My Cases
through MyBrocade
•
Software downloads
and licensing tools
•
Knowledge Base
Brocade OEM customers
If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your OEM/Solution Provider for all of
your product support needs.
•
OEM/Solution Providers are trained and certified by Brocade to support Brocade® products.
•
Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.
•
Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise.
For more information, contact Brocade or your OEM.
•
For questions regarding service levels and response times, contact your OEM/Solution Provider.
Document feedback
To send feedback and report errors in the documentation you can use the feedback form posted with the document or you can e-mail the
documentation team.
Quality is our first concern at Brocade and we have made every effort to ensure the accuracy and completeness of this document.
However, if you find an error or an omission, or you think that a topic needs further development, we want to hear from you. You can
provide feedback in two ways:
•
Through the online feedback form in the HTML documents posted on www.brocade.com.
•
By sending your feedback to documentation@brocade.com.
Provide the publication title, part number, and as much detail as possible, including the topic heading and page number if applicable, as
well as your suggestions for improvement.
Brocade TurboIron 24X Series Hardware Installation Guide
Part Number: 53-1003053-03
Telephone
Required for Sev 1-Critical and Sev
2-High issues:
•
Continental US: 1-800-752-8061
•
Europe, Middle East, Africa, and Asia Pacific:
+800-AT FIBREE (+800 28 34 27 33)
•
For areas unable to access toll free number:
+1-408-333-6061
•
Toll-free numbers
are available in many countries.
Contacting Brocade Technical Support
E-mail
support@brocade.com
Please include:
•
Problem summary
•
Serial number
•
Installation details
•
Environment description
Preface
9
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