Operational Errors And Status Messages - Avaya 1600 Series Installation And Maintenance Manual

Operational Errors and Status Messages

Table 3
successful 1600 Series IP Telephone installation. The user guide for a specific deskphone
model also contains troubleshooting for users having problems with specific IP deskphone
applications. Most of the problems reported by 1600 Series IP Telephone users are not likely to
be problems with the deskphone itself. Problems are more likely LAN-based, where Quality of
Service, server administration, and other issues can impact end-user perception of IP
deskphone performance.
Table 3: Operational Error Conditions for 1600 Series IP Deskphones
Condition
The deskphone continually reboots, or
reboots continuously about every 15
minutes.
The message light on the deskphone turns
on and off intermittently, but the deskphone
never registers.
The deskphone
stops working in
the middle of a call,
http://ArtTel.ru
identifies some of the possible operational problems that might be encountered after
AND no lights are lit
on the deskphone and
the display is not lit.
AND power to the
deskphone is fine
(and the deskphone
might have gone
through the restarting
sequence).
Operational Errors and Status Messages
Cause/Resolution
CAUSE: The deskphone cannot find the call
server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate.
CAUSE: This might be a firmware fault because
the MAC address in memory is corrupted.
RESOLUTION: Return the deskphone to Avaya
for repair.
CAUSE: This is a hardware fault.
RESOLUTION: The deskphone must be
returned to Avaya for repair.
CAUSE: Loss of power.
RESOLUTION: Check the connections between
the deskphone, the power supply, and the
power jack. For example, verify that either static
addressing was not used or that any changes to
static addresses were entered correctly.
CAUSE: Loss of path to Avaya Media Server,
DHCP Lease expired, or DHCP server not
available when deskphone attempts to
renegotiate DHCP lease.
RESOLUTION: As above.
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